10/2006
6-48
Phaser 8510/8560MFP Multifunction Product
Remote Fax Answers Then Fails, Fax Does Not An-
Initial Issue
Diagnostics
Remote Fax Answers Then Fails
The remote machine answers the call, but the Fax transmission sometimes fails to complete.
Initial Actions
•
Check that Fax is enabled and configured properly for the local phone line.
•
Check the target Fax number. If the number is in memory, is it saved correctly?
•
Call the target Fax number from a desk phone and confirm a Fax tone response.
•
Check Fax cord condition and connections between the system and Fax line.
Primary Causes
The Fax line quality is poor for Super G3 transmission speeds (default).
Troubleshooting Procedure
Fax Does Not Answer
The system does not answer incoming calls.
Initial Actions
•
Check that Fax is enabled and configured properly for the local phone line.
•
Check that the phone line supports Fax protocols.
•
Check Fax cord condition and connections between the system and Fax line.
Primary Causes
This is usually a ring detection problem, or an unusual or low-quality ring signal. A high Answer
Delay setting, Junk Fax Prevention, or Fax Receive settings might impede inbound calls.
Troubleshooting Procedure
Table 1 Remote Fax Answers then Fails Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Print a Protocol Report.
Is there a communication failure indicated
(V.34-PH2 or PH3)?
Go to Step 2.
Change the configu-
ration to the correct
line type.
2
Reduce the Starting Speed to G3 (14.4
kbps) and retest.The system uses Super
G3 (33.6 kbps) by default. Some phone
lines and older Fax machines do not sup-
port this speed.
Does the transmission complete?
Complete.
Reduce the trans-
mission speed until
the connection is
reliable.
Table 1 Fax Does Not Answer Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Print an Activity Report.
Do incoming calls appear on the report?
Go to Step 2.
Change configura-
tion settings that
could impede
inbound calls.
2
Test the incoming line using a phone.
Does the phone ring?
Go to Step 3.
Connect the system
to a different access
point.
3
Test the Fax from a local machine.
Send a test Fax from a local machine.
Does the system answer?
Check the line qual-
ity.
Replace the Elec-
tronics Module (REP
5.0.5).
Summary of Contents for PHASER 8560MFP
Page 1: ...701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation...
Page 4: ...10 2006 iv Phaser 8510 8560MFP Multifunction Product Initial Issue Introduction...
Page 22: ...10 2006 1 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Service Call Procedures...
Page 28: ...10 2006 2 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Error Messages and Codes...
Page 84: ...10 2006 3 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Image Quality...
Page 116: ...10 2006 4 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Repairs and Adjustments...
Page 194: ...10 2006 5 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Parts List...
Page 204: ...10 2006 6 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Diagnostics...
Page 256: ...10 2006 7 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Wiring Data...
Page 274: ...10 2006 8 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Theory of Operation...
