10/2006
2-32
Phaser 8510/8560MFP Multifunction Product
19,0XX.4x, 19,0XX.6x
Initial Issue
Error Messages and Codes
19,0XX.4x Printhead Calibration Faults
The root problem for this error is temperature sensitivity with the power supply’s opto-isolator
chips. The following troubleshooting procedure applies to this error:
Initial Actions
•
Check electrical connections to the Printhead.
•
Check for obstructions or damage near the Printhead. If obstructions are cleared, retest.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
19,0XX.6x Waveform Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
•
Reset NVRAM and retest.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Printhead Calibration Faults
19,001.46
The HFD server failed due to NVRAM operation. THis fault should only occur
when the system is in manufacturing mode.
19,002.47
The system attempted a Printhead operation without position data in NVRAM.
19,003.48
Scale and offset voltage error too large. Something is wrong with the Electron-
ics Module or Wave Amplifier.
19,004.40
The Printhead and Electronics Module do not match.
Table 1 19,0xx.4x Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Electronics Module, PL 5.0 Electronics Module, Figure 6
Printhead, PL 2.0
Electronics Module, Figure 6
Table 2 Process Drive Faults 7,0xx.4x Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Check and reseat all connections to the
Printhead.
Does the problem persist?
Replace the Print-
head (REP 2.0.2). If
the error persists,
replace the Electron-
ics Module (REP
5.0.5).
Complete.
X-Axis Program Faults
19,001.68
to
19,039.61
Waveform Printhead calibration program faults.
Table 1 6,0xx.6x Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 X-Axis Program Faults Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Reseat all Electronics Module connec-
tions.
Does the problem persist?
Go to Step 2.
Complete.
2
Check ground integrity.
Check that the ground straps are place
between the Media Drive Motor and Y-
Axis Assembly. Also check the ground clip
at the Tray 2 Pick Clutch.
Are the system grounds connected?
Reset NVRAM. If the
error persists,
replace the NVRAM
device (REP 5.0.9).
Reconnect the sys-
tem grounds.
Summary of Contents for PHASER 8560MFP
Page 1: ...701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation...
Page 4: ...10 2006 iv Phaser 8510 8560MFP Multifunction Product Initial Issue Introduction...
Page 22: ...10 2006 1 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Service Call Procedures...
Page 28: ...10 2006 2 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Error Messages and Codes...
Page 84: ...10 2006 3 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Image Quality...
Page 116: ...10 2006 4 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Repairs and Adjustments...
Page 194: ...10 2006 5 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Parts List...
Page 204: ...10 2006 6 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Diagnostics...
Page 256: ...10 2006 7 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Wiring Data...
Page 274: ...10 2006 8 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Theory of Operation...
