1-298 Trouble locating and clearing procedures (continued)
297-8021-544 Standard 14.02 May 2001
Returning a card or assembly in Germany
(end)
Returning a card or assembly in Germany
At your Current Location
1
Put the card or assembly that you return into a protective bag for electrostatic
discharge (ESD).
2
Complete one return label (form 24-115) for each card or assembly that you
return.
Ensure that you include the following information:
•
return authorization number from customer service
•
NT product engineering code (PEC)
•
serial number
•
release number
•
BCS software release used at the time of replacement
•
if necessary, include peripheral module (PM) software load name
•
description of the failure and action taken for repairs
•
the code that describes the fault
•
name of your company
•
office identifier code
•
your name
•
site name
3
Attach one copy of the return label for each item you return.
4
Keep the other copies of the label for your records.
5
Pack the card or assembly in a Northern Telecom shipping carton. Seal the
carton.
6
Use any acceptable carton. Ensure that
•
packing paper encloses each card or assembly
•
bubble pack or foam surrounds each card or assembly
•
the carton secures each card or assembly to prevent movement of the
contents during shipment
7
Address the carton to:
Northern Telecom GmbHLogistik-ZentrumNeiderhofheimer Str. 56D-6238
Hofheim/Taunus
8
Return the carton to Northern Telecom.
9
The procedure is complete.
If a Northern Telecom carton
Do
is available
step 7
is not available
step 6
