Trouble locating and clearing procedures (continued) 1-305
DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up
Returning a card or assembly in the
United States of America
(continued)
Returning a card or assembly in the United States of America
At your current location
1
Put the card or assembly that you return into an protective bag for
electrostatic discharge (ESD)
2
Complete one return label (form 24-115) for each card or assembly that you
return.
Ensure that you include the following information:
•
return authorization number from customer service
•
NT product engineering code (PEC)
•
serial number
•
release number
•
BCS software release used at the time of replacement
•
if necessary, include peripheral module (PM) software load name
•
description of the failure and action taken for repairs
•
the code that describes the fault
•
name of your company
•
office identifier code
•
your name
•
site name
3
In the USA, call 919-992-3333 or 1-800-347-4850 (repair or return service)
for help to complete the return label.
4
Attach one copy of the return label for each item that you return.
5
Keep the other copies of the label for your records.
6
Pack the card or assembly in a NorthernTelecom shipping carton. Seal the
carton.
If you
Do
need help to complete the return
label
step 3
do not need help to complete the
return label
step 4
If a Northern Telecom carton
Do
is available
step 8
is not available
step 7
