PN A51387A
B
9-16
Troubleshooting
Working with Field Service
2.
The Instrument Identification window opens.
•
IP Address (Internet Protocol Address) is used to connect the Analyzer to the computer
running the Multisizer 4 software. If your Analyzer is connected to a network, a Service
Technician may have changed the IP address to identify the instrument on your network or
intranet.
•
Firmware Version is the version of the software running in the Analyzer.
•
FPGA Revision is the version of the software controlling electronic circuits in the Analyzer.
•
Serial Number uniquely identifies the instrument.
The Service Representative will also require information about the Multisizer 4 software version
you are currently running.
To locate the current version number:
1.
Select
Help > About
on the Main Menu bar.
2.
In the Beckman Coulter Multisizer 4 window, locate and record the software version number at
the top of the window, and click
(
OK
)
.
Updating Firmware and FPGA Software
While the Multisizer 4 software runs on a PC connected to the instrument, firmware is the
programming and software that runs within the Analyzer. If your firmware or FPGA software is out
of date, the Multisizer 4 software will display one of the following error messages:
Contact service for newer Multisizer 4 firmware. Instrument is version [X], should be at least
version [X].
Contact service for newer Multisizer 4 FPGA version. FPGA is revision [X], should be at least
revision [X].
If one of these error messages appears, contact Beckman Coulter Field Service (page
). A Service
Representative will help you download a new version of the firmware or FPGA software to the
Analyzer.
Summary of Contents for Multisizer 4
Page 12: ...xii List of Figures ...
Page 14: ...xiv List of Tables ...
Page 22: ...PN A51387AB xxii Introduction Before You Start Warnings and Cautions ...
Page 42: ...PN A51387AB 1 20 Analyzer Overview Preparing the Analyzer for Sample Runs ...
Page 160: ...PN A51387AB 6 16 Analyzing a Sample Using Blank Runs ...
Page 232: ...PN A51387AB 10 8 Regulatory Compliance Additional Security Features ...