Beckman Coulter Multisizer 4, User Manual

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PN A51387A
B
9-15
Troubleshooting
Working with Field Service
9
To calibrate the Waste Jar:
Follow the steps to calibrate the Electrolyte Jar, above, reversing the empty and full states. Beckman
Coulter recommends that you first calibrate the full Waste Jar, then empty the jar, to leave the Waste
Jar in the empty state.
NOTE
In the Calibrate Electrolyte Jar and Waste Jar window, Unknown is selected by default to prevent
accidental calibration when the Electrolyte or Waste Jar is not in the intended state (empty or full).
Working with Field Service
Requesting Service and Technical Support
To contact a Service Representative:
1. Select
Help > Contact Beckman Coulter
on the Main Menu bar.
2.
In the Contact Beckman Coulter window:
• Click
(
Service Support
)
to request help with instrument-related problems.
• Click
(
Applications Support
)
to request help with problems related to the Multisizer 4
software.
• Click
(
General Support
)
for all other questions.
Each button opens your default email editor and includes the email address of a Field Service
Representative in your area.
Identifying the Instrument
When you contact Beckman Coulter Field Service, the Service Representative will require software
and firmware information in order to help you resolve the problem.
To obtain information about the Analyzer:
1.
Select
Run > Troubleshooting > Instrument Identification
on the Main Menu bar.