Service Manual
6-21
Troubleshooting
6
11,058.30 (0x5b3a)
DMC_STATUS_AUX_TRAY_
TYPE_REMOVED
Jam -- lower tray removed. The specified tray was removed during a print or
drum clean operation when media was in the paper path: Do not remove
the trays during these operations. Ensure that the tray media selector switch
is either in the paper or transparency position. Ensure that the trays are fully
inserted. Check for a sticky or defective tray sensors.
11,109.36 (0x5b6d)
DMC_STATUS_STD_TRAY_
TYPE_REMOVED
Jam -- standard tray removed. The specified tray was removed during a
print or drum clean operation when media was in the paper path: Do not
remove the trays during these operations. Ensure that the tray media
selector switch is either in the paper or transparency position. Ensure that
the trays are fully inserted. Check for a sticky or defective tray sensors.
13,000:Printhead thermals
13,001.40 (0x6c01)
TCH_JS_LEFT_OPEN
The thermistor in the left jetstack appears to be open. Replace the
printhead.
13,002.41 (0x6c02)
TCH_JS_LEFT_SHORT
The thermistor in the left jetstack appears to be shorted. Replace the
printhead.
13,003.42 (0x6c03)
TCH_JS_LEFT_HOT
The left jetstack heater is running away. Unplug the printer NOW!
13,004.43 (0x6c04)
TCH_JS_LEFT_SLOW
The left jetstack heater is not heating at all, or is not heating as quickly as it
should. Replace the printhead.
13,017.47 (0x6c11)
TCH_JS_RIGHT_OPEN
The thermistor in the right jetstack appears to be open. Replace the
printhead.
13,018.48 (0x6c12)
TCH_JS_RIGHT_SHORT
The thermistor in the right jetstack appears to be shorted. Replace the
printhead.
13,019.40 (0x6c13)
TCH_JS_RIGHT_HOT
The right jetstack heater is running away. Unplug the printer NOW!
13,020.41 (0x6c14)
TCH_JS_RIGHT_SLOW
The right jetstack heater is not heating at all, or is not heating as quickly as it
should.
13,033.45 (0x6c21)
TCH_RESERVOIR_OPEN
The thermistor in the reservoir appears to be open. Replace the printhead.
13,034.46 (0x6c22)
TCH_RESERVOIR_SHORT
The thermistor in the reservoir appears to be shorted. Replace the
printhead.
13,035.47 (0x6c23)
TCH_RESERVOIR_HOT
The reservoir heater is running away. Unplug the printer NOW!
13,036.48 (0x6c24)
TCH_RESERVOIR_SLOW
The reservoir heater is not heating at all, or is not heating as quickly as it
should.
14,000: Cap thermals
14,001.41 (0x7401)
TCC_THERMISTOR_OPEN
The cap/wipe/purge assembly thermistor appears to be open. Replace the
assembly.
14,002.42 (0x7402)
TCC_THERMISTOR_SHORT
The cap/wipe/purge assembly thermistor appears to be shorted. Replace
the assembly.
14,003.43 (0x7403)
TCC_THERMISTOR_HOT
The cap/wipe/purge assembly heater is running away. Unplug the printer
NOW!
14,004.44 (0x7404)
TCC_THERMISTOR_SLOW
The cap/wipe/purge assembly heater is not heating at all, or is not heating
as quickly as it should. Check for open connection or open thermistor in
power supply.
Table 6-5 Front panel and fault history log error codes and messages (cont'd.)
Error code
Meaning
Summary of Contents for PHASER 380
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Page 346: ...C 4 Phaser 380 Color Printer C Wiring Diagrams Figure C 6 Wire dressing behind the printhead...
