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Lexmark™ X642
Clearing Jams 
Guide

Avoiding jams

The following hints can help you avoid jams:

Use only recommended print media.

Do not overload the print media sources. Make 
sure the stack height does not exceed the 
maximum height indicated by the stack line on 
the labels in the sources.

Do not load wrinkled, creased, damp, or curled 
print media.

Flex, fan, and straighten print media before you 
load it. If jams do occur with print media, try 
feeding one sheet at a time through the 
multipurpose feeder.

Do not use print media that you have cut or 
trimmed yourself.

Do not mix print media sizes, weights, or types 
in the same print media source.

Make sure the recommended print side is 
loaded in the source according to your simplex 
or duplex needs.

Keep print media stored in an acceptable 
environment. 

Do not remove trays during a print job.

Push all trays in firmly after loading them.

Make sure the guides in the trays are properly 
positioned for the size of print media you have 
loaded. Make sure the guides are not placed 
too tightly against the stack of print media.

Clearing jams

Understanding jam messages

200 and 201 Paper Jam Remove 
Cartridge

1

Push the release latch, and lower the 
multipurpose feeder.

2

Push the release latch, and open the top front 

cover.

3

Lift and pull the print cartridge out of the MFP.

Warning:

Do not touch the 
photoconductor drum on the 
underside of the cartridge. 
Use the cartridge handle 
whenever you are holding 
the cartridge.

4

Place the print cartridge aside.

Note:

Do not leave the cartridge exposed 
to light for extended periods.

Note:

The print media may be covered 
with unfused toner, which may stain 
garments and skin.

5

Pull the print media up and toward you.

Warning:

If the print media does not 
move immediately when you 

Message

What to do*

200 and 201 
Paper Jam 
Remove 
Cartridge

Open the bottom then top front 
covers, remove the print cartridge, 
and then remove the jam.

202 Paper Jam 
Open Rear Door

Open the rear door on the MFP, and 
remove the jam.

23x Paper Jam 
Check Duplex

Remove the duplex tray from the 
duplex unit, raise the duplex 
deflector, and remove the jam. Open 
the rear duplex door, and remove the 
jam.

24x Paper Jam 
Check Tray <x>

Open each tray, and remove any 
jammed media.

250 Paper Jam 
Check MP 
Feeder

Remove all media from the 
multipurpose feeder, flex and stack 
the media, reload the multipurpose 
feeder, and adjust the guide.

290, 291, 292, 
and 294 
Scanner Jams

Remove all original documents from 
the ADF. Open the ADF cover, and 
remove any jammed pages. Open 
the document cover, and remove any 
jammed pages. Open the scan unit 
access door, and remove any 
jammed pages.

* After clearing the jam, press 

 to resume printing.

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