Tektronix PHASER 380, Service Manual

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6-20
Phaser 380 Color Printer
6
Troubleshooting
8,003.46 (0x4403) CAP_FAULT_
OVERCURRENT The cap/wipe/purge assembly stalled. (This fault does not actually occur
because the mechanism is loose. When the assembly jams, the motor skips
over teeth.)
9,000: Ink loader: ink melters and printhead ink level sensors.
9,000.44 (0x4c00)
IL_FAULT_C_MELT_TIMEOUT The cyan ink melt heater is on, but ink does not seem to be dripping. The
problem may be a defective ink heater or ink sticks which are not feeding
properly.
9,001.45 (0x4c01): IL_FAULT_M_
MELT_TIMEOUT The magenta ink melt heater is on, but ink does not seem to be dripping.
The problem may be a defective ink heater or ink sticks which are not
feeding properly.
9,002.46 (0x4c02): IL_FAULT_Y_
MELT_TIMEOUT The yellow ink melt heater is on, but ink does not seem to be dripping. The
problem may be a defective ink heater or ink sticks which are not feeding
properly.
9,003.47 (0x4c03): IL_FAULT_K_
MELT_TIMEOUT The black ink melt heater is on, but ink does not seem to be dripping. The
problem may be a defective ink heater or ink sticks which are not feeding
properly.
11,000:Drum maintenance jams
11,008.34 (0x5b08)
DMC_STATUS_AUX_PICK_
TRUE Jam -- The specified pick sensor detected the presence of media during pick
roller cleaning. Make sure all media is removed from the specified tray prior
to executing a pick roller cleaning operation: Remove any media present in
the specified tray as well as any media in the printer paper path. Ensure that
the specified tray is fully inserted. Check for a sticky or defective media pick
sensor.
11,011.61 DMC event parameter block not found The DMC library was attempting to
locate an event parameter block in it's linked list. The block was not found.
We have no explanation for this behavior.
11,013.30 (0x5b0d)
DMC_STATUS_STD_TRAY_
TYPE_AJAR Jam -- The specified tray was removed during a print or drum clean
operation when media was in the paper path: Do not remove the trays
during these operations. Ensure that the tray media selector switch is either
in the paper or transparency position. Ensure that the trays are fully
inserted. Check for a sticky or defective tray sensors.
11,017.34 (0x5b11)
DMC_STATUS_HANDFEED_
PICK_TRUE Jam -- media detected at handfeed sensor. The handfeed pick sensor
detected the presence of media during pick roller cleaning. Make sure all
media is removed from the specified tray prior to executing a pick roller
cleaning operation: Remove any media present in the specified tray as well
as any media in the printer paper path. Ensure that the specified tray is fully
inserted. Check for a sticky or defective media pick sensor.
11,020.61 DMC time parameter block not found. The DMC library was attempting to
locate an timer parameter block in it's linked list. The block was not found.
We have no explanation for this behavior.
11,043.33 (0x5b2b)
DMC_STRIPPER_ACCESS_
OPEN Jam -- stripper door opened. The specified access door was opened during
a print or drum clean operation when media was in the paper path: Do not
open the door during these operations. Ensure that the access doors are
closed. Check for a sticking or defective access door sensor
11,044.34 (0x5b2c)
DMC_FRONT_ACCESS_OPEN Jam -- front door opened. The specified access door was opened during a
print or drum clean operation when media was in the paper path: Do not
open the door during these operations. Ensure that the access doors are
closed. Check for a sticking or defective access door sensor
Table 6-5 Front panel and fault history log error codes and messages (cont'd.)
Error code Meaning