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Strata CIX 200, Programming Manual

The "Strata CIX 200" General Description Manual is a comprehensive guide for users of this advanced telecommunication system. This manual provides in-depth information about its features, functions, and troubleshooting, enabling users to maximize the potential of their device. Download this manual for free from our website and become an expert user of Strata CIX 200. [Website]

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MAS Licenses

Strata CIX Programming Vol.1    12/09

3-35

LICMAS-TASESUP

MAS Taske Essential annual maintenance.
Taske Essential annual maintenance service allows the software upgrade and the technical support after the initial 
year

LICMAS-TASLBWF

MAS TASKE Contact Left Bank integration.
Provides an interface between TASKE Contact and Left Bank Solutions Monet for MAS. Used to transfer historical 
data for forecasting and scheduling and real-time data for agent adherence.

LICMAS-TASLICUP

MAS license for the latest release of Taske Contact or Reporter.
Retrieves the license for the latest version of Taske Contact or Taske Reporter software. The Taske system must 
be under the valid maintenance.

LICMAS-TASMTP

MAS Taske Reporter promo.
Taske Reporter, web based reporting promo license includes 20 agents and 1 supervisor. Requires Strata MAS 
ACD or Voice mail system. Valid through October 30, 2008.

LICMAS-TASMTSUP

MAS myTaskeReporter additional supervisor.
Additional supervisor client license for myTaskeReporter for MAS.

LICMAS-TASMTUPP

MAS Taske Reporter promo upgrade to Contact.
Taske Reporter promo (LICMAS-TASMTP) upgrade to Taske Contact Promo package. Valid through October 30, 
2008.

LICMAS-TASNETP

MAS Taske Contact Net Phone/Tracer integration.
Adds Net Phone/Oaisys Tracer integration capability to Taske Contact so that Taske web client can show the ACD 
silent monitor status and control the playback of OAISYS Tracer.

LICMAS-TASPROMO

TASKE Contact promotion for MAS.
Promo package includes LICMAS-TASBASEP (TASKE Contact software package includes 20 agents, 1 supervi-
sor, 1 Display Central, 1 Desktop and 1 year free upgrades/tech support). Additional agents at the discounted price 
(LICMAS-TASAGNTP) may be purchased when it is ordered with this promotion part number. Valid through March 
31, 2009.

LICMAS-TASSIGN

MAS TASKE Contact Desktop.
Concurrent user license for an agent to view customizable real-time contact center information on the agents desk-
top for TASKE for MAS.

LICMAS-TASSITE

MAS Taske Contact Site license.
TASKE Contact with 360 agents. Also includes 2 supervisor user license, 1 DisplayCentral user license, 5 Desktop 
user license and 12 Months Total Care maintenance. Software only. Requires a dedicated computer.

Summary of Contents for CIX 200

Page 1: ...Telecommunication Systems Division Strata CIX Programming Manual Volume 1 Software Release 5 2 for Network eManager Title Page December 2009 ...

Page 2: ...OVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS USE OF COLLATERAL EQUIPMENT OR OTHER FACTORS Copyright 2006 2007 2008 2009 This document is copyrighted by Toshiba America Information System...

Page 3: ...s equipment operations and procedures If such changes affect the compatibility or use of the Strata CIX40 CIX100 CIX200 CIX670 or CIX1200 system the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service Notification of Telephone Company Before connecting a Strata CIX system to the telephone network the telephone company may request the following ...

Page 4: ...with Underwriters Laboratory UL Secondary protection is required on any wiring from any telephone that exits the building or is subject to lightning or other electrical surges and on DID OPS and Tie lines Additional information is provided in this manual Important Notice Music On Hold In accordance with U S Copyright Law a license may be required from the American Society of Composers Authors and ...

Page 5: ... The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The terminal on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the Devices does not exceed 5 Hearing Aid Compatibility Notice The F...

Page 6: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 7: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the wa...

Page 8: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 9: ...enu 2 9 Password Policy 2 10 Equipment Setup 2 12 Add Equipment Window 2 13 Connect To Multiple CIX Systems 2 13 Connection Mode 2 13 Add New Station 2 14 MAS Licensing 2 14 Add New Network eManager User 2 14 Network eManager Toolbar Setup Menu 2 15 Application Settings 2 15 Navigating The Menus 2 15 Features of Network eManager 2 16 Excel Import 2 16 Strata Synch Export Import from Active Directo...

Page 10: ...icense Inquiry 3 6 Open License Summary 3 8 MAS License Generation Inquiry and Summary for Dealers and National Accounts 3 10 Transfer License 3 14 License Inquiry 3 17 Open License Summary 3 19 ACD Dongle License 3 20 R5 License Generation for CIX100 CIX670 and CIX1200 3 25 Strata CIX System Licenses 3 26 MAS Licenses 3 29 ACD Dongle 3 37 License Display Screen 3 50 License Control 3 50 Chapter 4...

Page 11: ...19 205 213 215 Key 5 20 Shift and Hist Key Operation 5 22 208 Timer 5 25 216 Emergency Ringdown Assignment 5 26 206 Phantom DN 5 27 209 Hunt Group 5 29 218 Station Hunt Assignments 5 31 Hunt Group Table View 5 32 502 Paging Group 5 33 210 Pickup Group 5 35 Multiple Call Group 5 36 517 519 Multiple Call Group Assignment 5 38 518 Multiple Call Group Members Assignment 5 39 516 Station Speed Dial 5 4...

Page 12: ... Assignment 6 56 Chapter 7 Attendant 404 Attendant Group Assignment 7 1 400 Emergency Call Destination Assignment 7 3 Chapter 8 IP Telephone Programming IP Telephone Setup 8 1 CIX IP Telephone Programming 8 1 VLAN Setup 8 3 Using the VLAN Wizard 8 3 Enable VLAN on the xIPU 8 3 CIX IP Telephone Programming Guidelines 8 4 Basic CIX IP Setup 8 4 IP Telephone Installation and Network Connection Setup ...

Page 13: ...ssignment 9 17 522 LCR Exception Number Route Plans 9 18 Route Define 9 19 524 Route Table to Route Definition Assignment 9 19 525 LCR Route Definition Assignment 9 20 526 Modified Digits Table Assignments 9 20 Route Schedule 9 21 523 LCR Route Plan Schedule Assignments 9 21 528 LCR Public Day of Week Mapping Table 9 22 Public Holidays and LCR Time Zones 9 23 527 LCR Holiday Table 9 23 529 LCR Rou...

Page 14: ...nment 9 45 577 Caller History 9 46 650 Behind Centrex Assignment 9 46 External Devices 9 47 Door Phones 9 47 507 573 Door Phone Assignment 9 47 576 Door Phone Night Ring Over External Page 9 49 508 Door Lock Control Assignment 9 50 515 View BIOU Control Relay Assignments 9 52 503 Paging Devices Group Assignments 9 53 550 Enhanced 911 Emergency Call Group 9 54 Chapter 10 Operation System Setup 10 1...

Page 15: ...eries Programs 13 5 System Initialize 13 5 Display Version 13 6 Set Time and Date 13 8 ISDN Trace Location 13 10 All ISDN Trunk Trace 13 11 Event Trace Side Change 13 11 System Admin Log 13 12 Format Unmount Secure Digital SmartMedia 13 12 MAC Address System Serial Number 13 13 Data Backup 13 14 Program Update 13 15 Make Busy Control 13 16 Regional Selection 13 17 IP Configuration 13 18 Chapter 14...

Page 16: ...raveling Class Mark A 10 Path Replacement A 10 Coordinated Numbering Plan A 10 Station Message Detail Recording SMDR A 11 Centralized Voice Mail A 12 Centralized Attendant A 12 Network Busy Lamp Field BLF A 13 Attendant Console BLF A 14 Network DSS BLF for Digital Telephones A 15 Network DSS A 17 Network Feature Content A 19 Strata Net Configuration A 20 Strata Net Programming Overview A 20 Strata...

Page 17: ... database is not supported Toshiba recommends keeping the current database for emergency situations We guarantee upward compatibility of the database so you can upgrade the system without any problems Release 4 and above Processors The chart below shows the processor PCB required to support the Release 4 and later software packages System Processor PCB Required to Support Release 4 x CIX40 GCTU2A ...

Page 18: ...he programs required to program IP Telephony features Chapter 9 Services discusses programming of services available to Strata CIX through eManager Chapter 10 Operation explains system setup options available to eManager users System initialization SmartMedia formatting system software upgrades and Internet Protocol IP configuration are among the topics discussed Chapter 11 Maintenance provides sy...

Page 19: ...ber PDN Represents any Primary Directory Number button the extension number for the telephone SDN Represents any Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN Represents any Phantom Directory Number button an additional DN Plus Shows a multiple PC keyboard or phone button entry Entries without spaces between them show a simultaneous entry Example ...

Page 20: ...ion Manual Telephone Button Programming Manual User Guides Strata CIX IP5000 Series Telephone Strata CIX DKT IPT Telephone Strata DP5000 Series Telephone My Phone Manager User Guide Strata CTX DKT3001 2001 Digital Single Line Telephone Strata CTX Standard Telephone Strata CTX DKT2204 CT DKT2304 CT Cordless Telephones Quick Reference Guide Strata CIX IP5000 Series Telephone Strata CIX DP5000 Series...

Page 21: ...itialization The default data and procedure for auto programming is provided in this section 1 Install all line station and optional PCBs that should be recognized for auto programming 2 Power on the system and initialize auto programming for the system Program 900 Level 1 3 Verify Station and BIOU Auto programming on page 1 2 4 Verify Station PDN Auto programming on page 1 3 5 Verify CO Line Auto...

Page 22: ...IPU R4 software assigns an LIPU Station and BIOU Auto programming Table 1 1 shows the Station and BIOU PCBs that will be recognized and set in Program 100 during auto programming Note No special assignments are set for BIOU LIPU MIPU GIPU during auto programming Table 1 1 Auto Programming for Station and BIOU PCB Recognition Program 100 PCB Code PCB Name PCB Circuit Type Parameter Setting Comments...

Page 23: ...4 button telephones CO Line Auto programming Table 1 3 shows the CO line PCBs that will be recognized and set in Program 100 during auto programming The default data for CO line Incoming Line Groups ILG Outgoing Line Groups OLG and CO line service type is set as shown in Table 1 4 Important PCBs must be installed per the rules in the Strata CIX and MAS Installation and Maintenance Manual Table 1 2...

Page 24: ...EIs ISDN BRI CO lines 014 RPTU 16 or 24 ISDN PRI channels PCM Highway 16 or 241 ISDN BRI CO lines 015 RBUU 2 ISDN BRI U circuits TEI Type two TEIs ISDN BRI CO lines 016 RBUU RBUS 4 ISDN BRI U circuits TEI Type two TEIs ISDN BRI CO lines 1 If the slot next to an installed RDTU or RPTU is vacant 24 lines or channels will be installed If the slot next to an installed RDTU or RPTU is occupied by anoth...

Page 25: ...100 CIX200 and Basic Proc CIX670 1 2 cab CIX1200 Basic PDN2000 for Expanded Processor CIX670 3 7 cabinets CIX1200 Expanded DID numbers not assigned Program 309 The destination of DID is not assigned DID numbers and ringing destinations must be assigned manually from Strata eManager or the programming telephone Format setting for DIT T1 Zero Code Suppress B8ZS Frame Format ESF Setting for CAMA E911...

Page 26: ... setting of the terminal accommodated in xIPU Assigned in the order of the lowest slot number Accommodated terminal setting Station ID Parameter setting of station ID in xIPU Station ID PDN Accommodated terminal setting IP Address Parameter setting of IP address in xIPU IP address 0 0 0 0 Accommodated terminal setting MAC addresses Parameter setting of MAC addresses in xIPU MAC addresses no data T...

Page 27: ... for 1st BIPU 801 for 2nd BIPU 802 for 3rd BIPU Private address will be set Subnet mask BIPU Subnet mask of BIPU Q1A 255 255 255 0 Default gateway Default gateway of BIPU Q1A 0 0 0 0 Table 1 10 IP Trunk Information Program Description Settings ILG ILG number 7 Kind of trunk Analog ISDN ISDN Type of trunk TIE OLG OLG number 4 Kind of trunk Analog ISDN ISDN Type of trunk TIE ISDN trunk CG number 1 1...

Page 28: ...for 2nd LIPU 202 for 3rd LIPU Private address will be set Subnet mask LIPU Subnet mask of LIPU 255 255 255 0 Default gateway Default gateway of LIPU 0 0 0 0 Table 1 12 Strata Net IP Trunk Information Trunk Type Assignment Run Programs in Sequence from left to right Strata Net Basic 304 306 Node 656 651 653 654 655 Remote node 670 Mapping 657 658 659 660 Network over IP 672 671 Table 1 13 System In...

Page 29: ...l Super user Trap destination Community name Nothing IP address Nothing Modem PPP Server settings IP Address 192 168 255 254 Strata CIX modem fixed IP address for dial up connections Table 1 14 Public Numbering Plan Analyzed Digit Numbers Program 117 Public Numbering Plan Analyzed Number Public Numbering Plan Analyzed Digit Number 1NXX 11 N11 3 NXX 7 N 2 9 and X 0 9 Table 1 15 E911 Emergency Call ...

Page 30: ...od nothing ANI MCI ANI Sprint CLASS field 2 Caller ID identification notice contents ANI and DNIS DNIS DID Underlined entry is CIX100 and CIX200 default Table 1 21 Program 100 Default Data Virtual Slot Equip Nos Circuits PCB Code Station Line Numbers Connection 0101 8 Digital telephones no spkr OCA 017 200 207 GMAU1A motherboard 0102 3 CO lines with CLID 028 CO1 CO3 0103 Not used 0104 Standard tel...

Page 31: ...nd Queuing Priority Level QPL assignments Program the CIX for First Time Follow these steps to program the CIX for the first time Following this initial setup procedure enables you to perform a Strata CIX setup with common System and Station default assignments Toshiba recommends adherence to these procedures for initial setup Refer to the CIX40 Installation and Maintenance Manual CIX IM CIX40 Vx ...

Page 32: ... Call Distribution ACD Pilot DNs Door Phones 6 Create Station Links Create the following groups wherever applicable and set stations to link as necessary Hunt Groups using Programs 209 and 218 Paging Groups using Program 502 Call Pickup Groups using Program 210 Park Orbits using Program 102 Paging Devices using Program 503 7 Backup Data Choose Maintenance CIX Data Backup Make sure the SmartMedia c...

Page 33: ... Create OLGs Program 306 Planning the following before proceeding Flexible Numbering Plan Program 102 Trunk Group Access Plan Station Range Plan Create COS Plan up to 32 Program 103 Create DRL up to 16 Program 111 532 533 Define FRL and QPL meanings up to 16 Recommended Planning these details in advance enables Strata setup to proceed smoothly LS Trunks GS Trunks T1 Trunks Tie Trunks FX Trunks PRI...

Page 34: ...wing table to quickly access the programs needed to set up analog trunk requirements Station Type Assignment Run Programs in Sequence from left to right SLT DN 100 200 IP PDN 100 150 260 DKT DP PDN 100 200 204 208 205 PhDN 205 206 DADM 204 213 DDSS 214 215 Attd 100 200 204 208 Ext 100 200 208 VM 100 200 204 206 209 218 579 580 ISDN Ext 100 202 217 Pilot DN 540 Station Hunting 209 218 Call Pickup G...

Page 35: ... 304 306 300 Ring 309 Timer 308 DISA 309 DNIS ANI 313 Intercept 318 319 Trunk Type Assignment Run Programs in Sequence from left to right LS GS Basic 100 304 306 300 Data 315 Ring 310 Timer 308 DISA 310 Tie line Basic 100 304 306 300 Data 315 Timer 308 DISA 310 DID Basic 100 304 306 300 Data 315 Ring 309 Timer 308 DISA 309 DNIS ANI 313 Intercept 318 319 Trunk Type Assignment Run Programs in Sequen...

Page 36: ... Group may require one ILG and one OLG 2 Do not assign ILG OLG using this program 3 Assign ILG and OLG using Program 323 Trunk Type Assignment Run Programs in Sequence from left to right Strata Net Basic 100 304 306 302 120 Node 656 651 653 654 655 Remote Node 670 Mapping 657 658 659 660 Network DN 318 319 Trunk Type Assignment Run Programs in Sequence from left to right SIP Trunk Basic 100 304 30...

Page 37: ...34 Dial Directory 204 Digital PAD 107 114 Direct Inward Dialing 309 318 304 Direct Inward Termination 304 310 DISA 311 Do not Disturb DND 103 204 205 102 Door Lock Control 104 204 508 205 Door Phones 102 507 573 DR Override by System s Speed Dial 105 DTMF Back Tone 204 DTMF DP Compatible 104 DTMF Signal Time 579 104 E911 105 200 202 217 550 104 306 Emergency Ring Down 216 Executive Override 103 10...

Page 38: ...02 579 580 SMDR 512 513 514 803 801 804 Station CO Line Access 204 System Call Forward 200 217 104 500 504 Tandem Connection 103 104 300 Tone First Voice First 204 206 Traffic Measurement and Report 921 922 Travelling COS 105 200 510 Uniform CAll Distribution 103 209 218 219 205 VLAN Tagging Advanced Configuration IP Telephony IPT VLAN Setup Voice Mail Interface See Telephone Station Ports on page...

Page 39: ...n process and the Active Directory Services export import feature Situations when an administrator needs to configure multiple CIX systems as a group include Multiple CIX systems in a Strata NET configuration Setting up several CIX systems at different sites through a LAN at the same time Several sites at different geographical locations each with its own CIX all managed centrally over a WAN Note ...

Page 40: ...Procedures Download the new latest version of Network eManager from FYI and run the Network eManager install file to begin the InstallShield as shown below 1 Run NetworkeManager exe install file 2 Select Install Now 3 The system will continue to check other prerequisites ...

Page 41: ... version of Network eManager installed and performs an upgrade either this window is displayed or the Migration screen below Migration Screen 5 Select Create New Database in either screen to install SQL database 6 After the SQL database completion the installer starts the Network eManager installation ...

Page 42: ...Network eManager 2 4 Strata CIX Programming Vol 1 12 09 ...

Page 43: ...Network eManager Strata CIX Programming Vol 1 12 09 2 5 Network eManager ...

Page 44: ...Network eManager 2 6 Strata CIX Programming Vol 1 12 09 ...

Page 45: ...ows Vista Business Edition Windows 2003 Server or Windows 2000 Professional Memory and available hard disk space requirements CD or DVD ROM drive 10 100BaseT Network Interface Card Internet Explorer 6 00 or later Microsoft Add On Components IIS Management and Monitoring Tools NET Framework 2 0 or above Note The Windows operating system as appropriate CD ROM must be available if any of the above ar...

Page 46: ... is automatically included and enabled in Windows XP Professional SP2 prevents login to Network eManager When running Windows XP Professional with SP2 you should turn off the firewall or follow the firewall configuration guides in the MAS Installation section The pop up blocker in all Windows applications anti virus and other applications must also be turned off Anti Virus Software When a system h...

Page 47: ...work eManager user IDs can be built with one of four permission levels CIX Help This feature allows the technician to view the online version of this manual Programming Manual Vol 1 Voice Mail Help This selection allows the technician to view the Programming Manual Vol 2 Stratagy ES Voice Mail Application There is also a menu bar in the top right corner of the screen This menu has four Menu Headin...

Page 48: ...pdate User Restriction Remove User Restriction Password Policy Using the password policy setting the Administrator can either disable or enable the password security scheme for Network eManager By default the Password Policy is set for disable In disable mode Network eManager functions as described above The passwords never expires and can be up to 32 characters in length If this function is enabl...

Page 49: ...e the password The range is 1 to 365 days Days After Password Expires The password will expire in this many days The range is 1 to 365 days Minimum Password Length This value determines the least number of characters that a user account can specify for a password The minimum value is one character and the maximum value is 14 characters The default value is six characters The maximum number of char...

Page 50: ...e Training System At that site are seven systems The buttons at the bottom of the screen are Add Equipment New Client Add a new company a site and the first system Equipment at that site Add Equip Existing Client Add a site to a company or a system to a site Update Change a company name site name system name or any information about the system Delete Delete the checked item If a system is checked ...

Page 51: ...licked Connect To Multiple CIX Systems One of the most powerful features of Network eManager is the ability to connect to multiple systems at one time The eManager user can connect to multiple CIX systems in multiple nodes in multiple locations simultaneously This feature requires an IP connection to all the equipment to which the user wants to connect In this example by simply clicking on the Tos...

Page 52: ...add a station DN to multiple systems in multiple nodes in a Strata Net system by simply clicking on the Node Selection Panel MAS Licensing The MAS licensing screen is used to Upload Delete Issue Activate and View Licenses Add New Network eManager User The Account Setup utility creates new Network eManager users each with one of four levels of permissions ...

Page 53: ... menu is used change the color theme of Network eManager perform account setup and set restriction access The Account Setup and Restriction Menus are identical to the icon based menus Navigating The Menus When you click on a command a drop down box displays the commands in that function set For example all of the Station related programs are under the Station main menu The list of station DNs are ...

Page 54: ...that is already built in to the current version of Network eManager The technician can either create a new spreadsheet with the above information or use an existing customer spreadsheet that already has the information The technician simply has to tell which Network eManager which column in the spreadsheet corresponds to First Name Last Name Phone Number Email Address and VM MW Center port It does...

Page 55: ...cel import feature is located in the same location as the Active Directory Services import Station Strata Synch Excel The first time the Excel utility is executed the file list will be empty Click on the Browse button as shown in Figure 2 2 Figure 2 2 Strata Synch Excel Locate the xls file that was created with the station data and click the Open button as shown in Figure 2 3 Data in cell A1 ...

Page 56: ...re 2 4 Figure 2 4 Upload Screen 4 Define the data Figure 2 5 is the data definition screen This screen allows the technician to specify which column represents which particular field Notice that in Figure 2 5 below column C is defined as Column for Extension but the data actually shows phone numbers This is acceptable because the technician has the chance to specify which part of the phone number ...

Page 57: ...s if necessary Clicking the Cancel button allows the technician to cancel the entire process and return to Figure 2 1 Click the Save button to continue with the import process and save the xls file to the Network eManager PC as shown on Figure 2 6 Figure 2 6 Verification Screen 6 Start the import Figure 2 7 shows that the spreadsheet has been parsed and verified by Network eManager and is now read...

Page 58: ...nstall The View Log button shows any recent activities adds deletions and modifications Figure 2 7 Import Screen 7 Define the station types and extension numbers From the initial install screen as shown in Figure 2 8 the Number of DN Digits specifies how many digits from far right to left should be counted as the extension number Notice for example the user Ericson Abing in Figure 2 8 The telephon...

Page 59: ...l 1 12 09 2 21 Network eManager 8 Finish the Import Process Figure 2 9 shows that 5 users were created successfully Click Done to exit Figure 2 9 Created Users Figure 2 10 shows that extensions 3500 3504 have been created Figure 2 10 Program 260 Full IP Station Assignments ...

Page 60: ...t update the ADS database Strata Synch in conjunction with Network eManager performs the following Directly connects to the ADS database and displays a real time representation of all folders and organization units Technicians can choose to download user information from a single folder or from multiple folders for a multi CIX site The selected users database is exported to an XML file Using the e...

Page 61: ... a keyword The Network Administrator needs to enter a keyword to define which CIX system the user is assigned to when the user information is entered in the ADS database Strata CIX Configuration Assumptions Extension Number By default the last four digits of the telephone number entered into the Telephone number field as shown in the following figures This parameter can be set to use up to the las...

Page 62: ...r Organizational Unit Shown below is a sample Active Directory Users and Computers screen In this first example all of the users are stored in one folder the default Users folder In this example the technician can simply select the Users folder from within Strata Synch and export all of the contents of the Users folder All users stored in the default Users folder ...

Page 63: ...elonging to the Los Angeles CIX versus users belonging to the Irvine CIX The only way to differentiate users is to put a tag in the Users properties window to allow Strata Synch to filter the different nodes In the screen below the user Ericson Abing belongs to the Irvine office as shown in the Office field Users in the Los Angeles office would be tagged as belonging to the Los Angeles location Im...

Page 64: ...file that must be run on a PC with Windows XP 2000 or 2003 which has network access to the Active Directory Server The Strata Synch file is downloaded as a zip file 1 After extracting the file double click the StrataSynch1_2 exe file The setup wizard displays as shown 2 Click Next 3 The License Agreement Dialog opens Read the license agreement click to select I agree then click Next ...

Page 65: ...eatures of Network eManager Strata CIX Programming Vol 1 12 09 2 27 Network eManager 4 In the Select Installation Folder screen accept the default parameters and click Next 5 In the Confirm Installation dialog click Next ...

Page 66: ... for NET Framework Launch Strata Synch and Login to ADS 1 Click on Start Programs Strata Synch Strata Synch 2 The login screen shown here appears Type in either the host name or the IP Address of the Active Directory Server in the Active Directory Server field 3 Type in a user name that has Administrative privileges to the Active Directory Server 4 Type in the password for that user name ...

Page 67: ... can select multiple folders from which to export users From our previous case example where there is only one CIX system and all the users are stored in the default users folder the technician can simply select the Users folder 2 Click the Next button and the site configuration dialogue box appears Because our first example is for a single node CIX system select the default single site as shown h...

Page 68: ...isplays This screen shows that the tool is ready to start exporting all the users Strata Synch found in the default Users folder in ADS 4 Enter the directory path or click the Browse button to select the directory to which to export the users 5 Click Export 6 Once Export is pressed the export process begins as shown in these figures ...

Page 69: ...een shows how many users were exported as well as how many groups were exported The export file Site1 xml is the name entered in the Site Name field in Step 2 8 Click Next and the window as shown is displayed 9 Selecting the Site1 xml displays all of the users exported to that file 10 The files are saved by default to a folder in C Documents and Settings user_name My Documents Strata Synch ...

Page 70: ...ork eManager Features of Network eManager 2 32 Strata CIX Programming Vol 1 12 09 11 Click Finish to close the Strata Synch program The XML files that were created are now saved to the folder as shown here ...

Page 71: ...o be told how to filter users belonging to different CIX nodes but are all in the same default Users folder In order for Example 2 to work properly the Administrator has to put a tag on each user that is exported to the CIX system The tag as shown here is the entry in the User s property window General tab Office field 1 For multi node CIX installations click on the Multiple Sites radio button as ...

Page 72: ...n the General tab General_Office of the User s property window 4 The box that shows the Site names Site1 and Site2 are default names but is user configurable For example a more meaningful name would be CIX670 and CIX200 or Irvine and Los Angeles The name chosen will be the exported file name for each individual node as shown here 5 The Key field in the figure above is the match word criteria tag t...

Page 73: ...ork eManager Features of Network eManager Strata CIX Programming Vol 1 12 09 2 35 Network eManager 7 Click Next to start the Export process 8 Click Export to start the export process Export Progress Display ...

Page 74: ...t the file names are CIX670 XML CIX200 XML Unassign XML and Group XML 10 The Unassigned XML file shows all the users that did not match the criteria for either Irvine or Los Angeles This means that these users either had nothing entered in the General_Office field or the value does not match the criteria 11 The Group XML file shows all of the groups found in the ADS These groups can potentially be...

Page 75: ...eManager As described previously Strata Synch is used for gathering station user information from the ADS formatting it and saving that information in an XML file This section describes how to import the XLM files into Network eManager Important You must be logged into Network eManager as Administrator for the Active Directory feature to appear under the Stations menu Before using Network eManager...

Page 76: ...screen select Station Strata Synch Excel 2 The Active Directory window opens The Upload Target by default automatically checks both the CIX and voice mail boxes indicating that Strata Synch will populate both the Strata CIX system and the Stratagy voice mail system Note If you have connected to a CIX system without voicemail only the CIX check box is shown ...

Page 77: ... When the file is located click Open The Choose file dialog box opens In the example shown here Irvine xml file is selected Highlight the file you wish to use then click the Open button Group xml is the voicemail group 4 The selected XML file displays on screen Click Upload This copies the XML file from the target directory into the Network eManager PC to be processed ...

Page 78: ...xIPU cards to be used by the Strata Synch application Do not use the Strata Synch application on a Strata CIX system that already has an existing database If this is a new installation no system data saved click the Initial Install button Note If using multiple XML files 1 Select one XML then select Initial Install 2 Select the next XML file and select Ongoing Change Clicking Initial Install displ...

Page 79: ...inets have been checked If the technician wants to specify a particular xIPU card for an IPT extension the Equipment Number Cabinet and Slot must be specified in the PDN Equipment Number field for that DN When you are satisfied that all of the Phone Types and PDN Equipment Numbers are set click Start Network eManager starts to process the XML file and begins building the extensions When completed ...

Page 80: ... by default uncheck the voice mailbox to create stations without mailboxes Notice that in this example a mailbox has been created for extension 5551 and that Name1 and Name 2 have been populated Strata Synch also populates the eMail account field in the voice mailbox if it finds a corresponding email address from the imported XML file ...

Page 81: ...ton is only available after a successful initial install Note Strata Synch cannot verify that an XML file is valid for a specific CIX system before it is uploaded to that system You must ensure that the correct XML to be used for the ongoing change is selected In the example shown here the last name for extension 5555 is changed from L to Lemon The first name for extension 5551 is changed from Eri...

Page 82: ...a CIX Programming Vol 1 12 09 This example shows both items were selected the Apply button was clicked and Network eManager successfully applied both changes The View Log screen displays all the actions that were performed using the Strata Synch application ...

Page 83: ...ata from another node without having to logout Node Selection Panel The Node Selection Panel provides the following features Provides a list of the group member CIX systems and CIX SES pairs nodes Allows the user to show the data from another node on the current page by simply clicking on the node Indicates Active Node with a distinct glyph The Active Node is the CIX or CIX SES pair that is curren...

Page 84: ...tiple CIX Systems CIX Data Backup Network eManager can backup data from multiple systems This function can save significant time when preparing to update the CIX system software on multiple nodes and when a backup needs to be done on each node The new database backup method provides extended functionality including Selecting the new software file directly from the user s PC Selecting multiple CIX ...

Page 85: ...ploaded press Start to complete the process Note Network eManager requires the update file you download from the Toshiba FYI website to remain in zip format Do not unzip the update file or the update process will fail Create Network DNs in Multiple Systems Network eManager can automatically build Network DN stations from one system and have it automatically created in the other nodes of a Strata N...

Page 86: ...escending sort The color indicator pointing Up or Down in the Header row indicates the column the sort is performed by Bookmark You can bookmark a row on some tables by clicking on the row This enables you to move forward or backward and come back to the original position with no problem Note The bookmark function is not provided in tables that have a Delete button Tables that have a Delete button...

Page 87: ... and automatically uploaded to another ILG in the same CIX or to a different CIX system Download The system will create a text file The text is the CSV data To download DID DNIS assignments 1 Display the DID DNIS Table by clicking Trunk DID DNIS Table View 2 Click Yes in the popup 3 Click on the Export button 4 A dialog box will open Select the location to save the file and assign a file name Exam...

Page 88: ... the number of digits the DID numbers should have in Program 304 11 four digits in this example The number of digits for ILG 7 should be the same as ILG 5 6 After creating DID ILG 7 open the exported ILG 5 DID text file using Windows This is the file saved in Step 4 7 In the text file change the ILG number from 5 to 7 Be sure to keep the same comma delimited format intact as shown below then save ...

Page 89: ...t Features Strata CIX Programming Vol 1 12 09 2 51 Network eManager 9 On the top of the DID DNID Table View screen click on the Import button 10 In the Choose file dialog box use the Browse button to find the text file containing ILG 7 created in Step 7 ...

Page 90: ...t and upload the ILG 7 data to the CIX 12 In Network eManager open the DID DNIS Table View select Trunk DID DNIS Table View and click Refresh All assignments for DID ILG Group 5 and 7 are displayed This means that all of ILG 5 DID assignments have been applied to ILG 7 in the CIX database 13 If you failed to create ILG 7 in Step 5 with the correct number of DID digits in Program 309 11 the followi...

Page 91: ... directories Station Assignments Table View is displayed in Network eManager then exported as a CSV text file to the Network eManager computer Station Directory Information Example 1 In Network eManager select Station Station Assignments PDN Table button or go directly to the table view by selecting Station PDN Table View 2 Click Yes in the popup All station assignments are displayed in a table 3 ...

Page 92: ...his file is to edit the unwanted fields out to allow third party software to create a directory The format of the edited file may need to vary depending on the third party software that creates the directory The file below has all table view fields deleted except Extension Number PRG 200 Prime DN Extension Name PRG 200 09 Network Calling Number PRG 200 46 ...

Page 93: ...d dial names and numbers to be exported and imported The exported speed dial data is saved into a comma separated value CSV text file which can be edited using any text editor such as Word Pad The exported file can be imported by other CIX systems to save installation time The exported and imported speed dial file format is shown below The exported file header and line format must not be change or...

Page 94: ...ion speed dial files can be used by third party software to create dialing directories Station Speed Dial Export Import This feature allows all station speed dial numbers of one station to be exported and saved as a file on the eManager PC The assignments in this file can then be imported and automatically uploaded to another station speed dial bin in the same CIX or into System Speed dial Example...

Page 95: ...older where the station speed dial assignment file for station 200 will be saved then click Save This will save the station speed dial names and numbers as a CSV text file 5 Make sure that station 205 has speed dial number memory assigned in Program 200 35 6 Open the exported station 200 speed dial CSV text file saved in Step 4 using Word Pad ...

Page 96: ...DN from 200 to 205 be sure to keep the same comma delimited format intact as shown below and do not change the header Save the file under a different name 8 In Network eManager select Station Speed Dial Table View All assignments for Station Speed Dial are displayed 9 On the top of the Station Speed Dial Table View screen click on Import ...

Page 97: ...e Browse button to find the text file containing the speed dial assignments for station 200 created in Step 7 above 11 After selecting the station 205 speed dial file click Open A Network eManager dialog box will prompt you to Import the data to the CIX Click Import Now This will cause Network eManager to import and upload the station 205 speed dial data to the CIX ...

Page 98: ... separated CSV text file containing PDNs and their associated Network Calling Numbers and then upload the text file to the CIX once The format of the text file is Prime DN Network Calling Number To create the CSV file for uploading you must create a list of all of the stations in the CIX system One method for creating the list is display the Table View of the stations export the table then delete ...

Page 99: ...ds except the PDNs so that all that would need to be entered is the Network Calling numbers 2 Open the station PDN Table View and select Station PDN Table View All of the station table view assignments will be displayed Note Network Calling Numbers not are shown 3 Click on the Upload CID button at the top of the PDN Table View screen and browse to the file created in Step 1 ...

Page 100: ...Table View automatically Note Network Calling Numbers are shown Connection Entry for Dial up This new connection setup must be completed in order to use the modem in the Network eManager PC to dial up a CIX system The following steps cover the network connection setup in the PC that must be done to use the PC modem 1 In Control Panel Network Connections select Create a new connection to start the ...

Page 101: ...Network eManager Connection Entry for Dial up Strata CIX Programming Vol 1 12 09 2 63 3 Select Connect to the network at my workplace then click Next ...

Page 102: ...try for Dial up 2 64 Strata CIX Programming Vol 1 12 09 4 Select Dial up connection then click Next 5 Enter RemoteCTX1 as the name of the connection this entry is case sensitive and must not have any spaces and click Next RemoteCTX1 ...

Page 103: ... empty the phone number will be configured later in the Network eManager equipment profile Click on Next 7 Do not click on the Add a shortcut box Click Finish it will create the new entry and pop up the Connect dialog 8 Do not make any entries in this dialog box Click on Properties to continue with the setup RemoteCTX1 ...

Page 104: ...l open 9 Select your modem and configure if necessary otherwise leave the default values for other fields including the Options Security and Advanced tabs You must leave the Phone number empty for now The phone number will be configured later in the Network eManager equipment profile Click on the Networking tab PPP protocol ...

Page 105: ...CP IP and click Properties 11 Click to select Enter an IP address between 192 168 255 2 and 192 168 255 252 Use an IP address that is not already in use on this PC and its network 12 Click OK then OK again to close the Properties 13 Click Cancel on the Connect CIXModem dialog to close it The new entry is created in Network Connections 14 The Connect RemoteCTX1 screen will appear Click on Cancel Th...

Page 106: ...ther the IP Address and the Community Name are correct as shown in the Equipment List There is no IP network path between Network eManager and the CIX Ping the CIX from the Network eManager server PC to determine if there is connectivity Between Network eManager and the CIX the SNMP messages are blocked by a network device router firewall etc Check the network device s and firewall configuration v...

Page 107: ... DESI Telephone Labels Inc can import this file and print keystrips on DESI keystrip paper Keystrips can be printed without having to manually type labels for each button on each Telephone DSS and ADM keystrip This feature provides a large labor cost saving Clicking on Download Keystrip Data will display this screen This feature supports DESI Telephone Labels Inc products only and requires DESI Pr...

Page 108: ...d alone SES sytem is different from connection to an SES with Strata CIX system in that only voice mail menus are available 1 To connect to a stand alone SES select Connect to Client SES Only from the NeM home page Client menu 2 Click on Connect to Client SES Only 3 Enter the IP addreess or the host name of the SES system then lick on the Connect button 4 The Stratagy ES menu will appear when the ...

Page 109: ...quires a Soft IPT License Basic Port licenses are required for each of the following when using GIPU MIPU LIPU LIPS ports the LIC CIX is not required to support these items IP Voice Mail IP ACD Announcement port IP Attendant Console does not require a Soft IP License Strata Net IP trunks requires a Strata Net License IP End Point Licenses included with the IP System license CIX100 and CIX670 ship ...

Page 110: ...Important Pop Up Blockers should be disabled before beginning this process 1 Click on License Codes and in the drop down box click on Generation 2 The License Code Generation screen as shown below appears Enter the information as specified Select the Product Line Select the Generation Type For National Account check the National Account box Enter the Order Enter the Serial OR the MAC Address Click...

Page 111: ...ts Strata CIX Programming Vol 1 12 09 3 3 3 Select the features to apply to the system The required minimum software version is automatically populated based on the features selected Click Submit 4 You are returned to the License Code Generation screen with the software version populated Click Submit ...

Page 112: ...nswer Yes you continue with the generation a No takes you back to Select Version CAUTION Once this version has been generated you CANNOT go back to a lower version nor can you regenerate a lower version Click Continue 6 This displays the Purchased quantity Available quantity Serial and MAC Address Enter the Activate Qty for National Accounts the Activate Qty is automatically filled and cannot be c...

Page 113: ...ays all information for the generation Copy Ctrl C and Paste Ctrl V the code into Network eManager CAUTION Be careful not to copy any blank spaces either at the beginning or at the end of the code Maintain System Site Info can be used to update site information for maintenance reminders Email the file to technicians by entering up to four email addresses and clicking Submit Configuration Details c...

Page 114: ...YSTEM MAS ACD License Code Generation Inquiry and Summary for Dealers and National Accounts 3 6 Strata CIX Programming Vol 1 12 09 License Inquiry 1 Click on License Codes A drop down box appears click Inquiries ...

Page 115: ...bmit 3 The License Display Page displays all information for the generation By clicking on the down arrow in the Date Box and highlighting a date the generation for that date displays or enter the Order and click Submit see next page Configuration Details can be viewed by clicking on the link Maintain System Site Info can be used to update site information that is used for maintenance reminders ...

Page 116: ...mmary for Dealers and National Accounts 3 8 Strata CIX Programming Vol 1 12 09 Licenses generated from the order display as follows Click on the red Generation Time to display details Open License Summary 1 Click on License Codes and click on Open License Summary ...

Page 117: ... Strata CIX Programming Vol 1 12 09 3 9 2 Search by any option or simply check the Search All box and click Search To view the license use HTML format To save to another file use the XLS format 3 Find the license you want and click on the red Part Num Click Expand Orders Lists to see all order numbers ...

Page 118: ...or Dealers and National Accounts Important Pop Up Blockers should be disabled before beginning this process 1 Click on License Codes and in the drop down box click on Generation Make the following entries Select the Product Line Select the Generation Type For National Account check the National Account box Enter the Order Enter the Serial OR the MAC Address Click Set Software Version ...

Page 119: ...s Strata CIX Programming Vol 1 12 09 3 11 2 Select the features to apply to the system The required minimum software version is automatically populated based on the features selected Click Submit 3 You are returned to the License Code Generation screen with the software version populated Click Submit ...

Page 120: ...nswer Yes you continue with the generation a No takes you back to Select Version CAUTION Once this version has been generated you CANNOT go back to a lower version nor can you regenerate a lower version Click Continue 5 This displays the Purchased quantity Available quantity Serial and MAC Address Enter the Activate Qty for National Accounts the Activate Qty is automatically filled and cannot be c...

Page 121: ...lays all information for the generation Copy Ctrl C and Paste Ctrl V the code into Network eManager Important Be careful not to copy any blank spaces either at the beginning or the end of the code Maintain System Site Info can be used to update site information for maintenance reminders Email the file to technicians by entering up to four email addresses and clicking Submit Configuration Details c...

Page 122: ...y for Dealers and National Accounts 3 14 Strata CIX Programming Vol 1 12 09 Transfer License 1 Click on License Codes and in the drop down box click Inquires 2 In the License Code Inquiry screen shown next Select the Product Line Select the Generation For Replacement ...

Page 123: ...ta CIX Programming Vol 1 12 09 3 15 For National Account check the National Account box Enter the old Serial OR the MAC Address Enter the new replacement Serial OR the MAC Address Click Submit 3 In the next screen License Code Generator enter the End User Site information are required fields Click Continue ...

Page 124: ...lays for you to read and agree Click Finalize 5 The License Display Page displays all information for the generation This page explains that a transfer was generated from one serial to another Email the file to technicians by entering up to four email addresses and clicking Submit Click Return to generate another code or click the left navigation bar for other options ...

Page 125: ... inquire on the Serial OR MAC Address Click Submit 3 The License Display Page displays all information for the generation By clicking on the down arrow in the Date Box and highlighting a date the generation for that date displays Or you can enter the Order shown next page Configuration Details can be viewed by clicking on the link Maintain System Site Info can be used to update site information th...

Page 126: ...e Generation Inquiry and Summary for Dealers and National Accounts 3 18 Strata CIX Programming Vol 1 12 09 Click Submit Licenses generated from the order number display as shown below Click on the red Generation Time to dis play details ...

Page 127: ...se Summary 1 Click on License Codes and in the drop down box click on Open License Summary 2 Search by any option or simply check the Search All box and click Search To view the license use HTML format To save to another file use the XLS format 3 Find the license you want and click on the red Part Num Click Expand Orders Lists to see all order numbers ...

Page 128: ...icense code you need the Order for the license and the Serial of the ACD Dongle Order An Order is issued to your dealership for every order placed You need to obtain the applicable license order The order MUST be placed on FYI passed through credit and the invoice generated before the license can be generated please allow 24 hours Serial The Serial is located on a sticker on the dongle FYI License...

Page 129: ...ion Type Standard Generation Check National Account if applicable Enter the Order Enter the ACD Dongle Serial Click Submit If a serial number is entered that does not belong to your dealership the warning below will display If you re enter the serial number it will allow you to continue however once the license has been generated it CAN NOT be returned or refunded 3 Click Cancel to go back or re e...

Page 130: ... able Current Cfg and Max Cfg 4 Enter the quantity of licenses to be activated under Activate Qty Note If this is a National Account the Activate Qty field is already populated and cannot be altered Site Description and Install Instructions fields are designed for you to enter information to assist you Click Submit 5 Enter the End User Site information are required fields Click Continue ...

Page 131: ...Licenses SYSTEM MAS ACD ACD Dongle License Strata CIX Programming Vol 1 12 09 3 23 6 Verify information and click Finalize 7 The License Agreement will display for you to read and agree Click Finalize ...

Page 132: ...t Be careful not to copy any blank spaces either at the beginning or the end of the code For TASKE License click Download License File or Maintain System Site Info can be used to update site information for maintenance reminders Email the file to technicians by entering up to four email addresses and clicking Submit Configuration Details can be viewed by clicking on the link Click Return to genera...

Page 133: ...ease 5 license for a CIX100 CIX670 or CIX1200 1 Login to the Toshiba FYI web site 2 Select License Codes Generation 3 Enter your dealer number 4 Under Choose Product Line select 100 200 670 or 1200 5 Under Select Version choose 5 x 6 Then select Standard Generation or Generation for Replacements must be same processor type Note Please notice that the new license string will have additional charact...

Page 134: ...ine Backlit LCD and key labels LIC CIX IP PORT Endpoint License AC local power supply Color Black Telephone uses 1 channel on MIPU or LIPU LIPS in Strata CIX100 200 670 or 1 channel on GIPU8 or MIPU or GIPH in CIX40 IP5132 SD LIC Bundle includes 20 button IP telephone with 4 line Backlit LCD LIC CIX IP PORT Endpoint License AC local power supply Color Black Telephone uses 1 channel on MIPU or LIPU...

Page 135: ...ion 3 0 MAS systems running HMP 1 1 must first install HMP 3 0 prior to applying this license Failure to do so will cause a disruption in service LIC 4 BASIC 4 port CO Line Station License for Strata CIX CTX Systems Required for every 4 ports used for CO lines DKT or SLT stations Attendant Consoles voice mail ports Strata Net channels and ACD announcement ports beyond the ports bundled with the sy...

Page 136: ...Trunk channel One required for each SIP Trunk SIP Trunk licenses are supported by CIX40 CIX100 CIX100 S CIX200 and CIX670 and requires CIX R5 1 MS18 or higher software SIP Trunking is only supported by the MIPU card with version MIPU01_07 or higher eManager R5 1 A07 or higher is required to program SIP Trunking LIC CIX STRN CH License for one Strata Net Channel One required for each Strata Net cha...

Page 137: ... included with the VCS Server license LIC VCSUSER20 20 VCS User License 20 additional VCS User Licenses beyond the 5 included with the VCS Server license MAS Licenses LICMAS ACDBRA MAS Advanced Partner Program ACD Demo SW Includes ACD software with 2 port Voice Assistant and HMP license LICMAS ACDBR2 Taske Contact demo license LICMAS TASDEMO and LIC ACD Requires Media Application Server with Strat...

Page 138: ... SW package includes LICMAS DAPPLSW1 Basic 10 agent 1 VA port 10 NetPhone and CIX license LIC ACD Requires Media Application Server with Stratagy Voice Mail system and available D4 PCI card LICMAS ENADDL1 MAS Single enhanced agent license One additional enhanced agent license LICMAS FF ACLK FeatureFlex application license for FF Alarm Clock Application license to run FeatureFlex Alarm Clock applic...

Page 139: ...hrough December 31 2008 LICMAS FF SRNG FeatureFlex application license for FF Simultaneous Ring Application license to run FeatureFlex Simultaneous application where the incoming call rings both the desk phone and one more phone such as cell phone specified by the user Requires MAS or MicroMAS H LICMAS FF SUPD FeatureFlex application license for FF Security Code Update Application license to run F...

Page 140: ...e concurrent inView client LICMAS INVIEW10 MAS inView client license for ten users Includes the license to activate ten concurrent inView clients LICMAS INVIEW20 MAS inView client license for twenty users Includes the license to activate twenty concurrent inView clients LICMAS INVIEW30 MAS inView client license for thirty users Includes the license to activate thirty concurrent inView clients LICM...

Page 141: ...S Maintenance support Covers annual ongoing support for Call Router Net Phone and Chat per MAS after the warranty period This includes all software upgrades and technical support during the covered period Specify number of years Please contact Customer Service to place an order LICMAS TASAGENT MAS TASKE Contact Agent License to add an agent in TASKE reporting for MAS LICMAS TASAGNTP TASKE Contact ...

Page 142: ...s in lieu of the Base plus agent model for TASKE for MAS If the system is out of maintenance more that 3 months LICMAS TASCONR must be purchased and activated at the same time NOTE Taske mainte nance parts are now manual order items and the orders must be processed by a Customer Service Representative CSR Download the TASKE Maintenance Order Form from FYI Tools Forms Miscellaneous Simply fill out ...

Page 143: ...keReporter for MAS LICMAS TASMTUPP MAS Taske Reporter promo upgrade to Contact Taske Reporter promo LICMAS TASMTP upgrade to Taske Contact Promo package Valid through October 30 2008 LICMAS TASNETP MAS Taske Contact Net Phone Tracer integration Adds Net Phone Oaisys Tracer integration capability to Taske Contact so that Taske web client can show the ACD silent monitor status and control the playba...

Page 144: ...atagy ES The UM Feature Group includes 5 UM client seats With LICMASUM10SEATS total UM seats would be 15 5 10 LICMAS UM 1SEAT Single Seat Unified Messaging Upgrade for MAS Upgrade license for the Media Application Server available on FYI Requires UM Feature Group Unified Messag ing Seat Upgrades are added incrementally in the Stratagy ES The UM Feature Group includes 5 UM client seats With LICMAS ...

Page 145: ...demo license LICMAS TASDEMO and ACD license for CIX LIC ACD ACD Dongle CTI TASKE LICUP License for the latest release of Taske Contact or Taske Reporter Retrieves the license for the latest version of Taske Contact or Taske Reporter software The Taske system must be under the valid maintenance ACD APP BRA Advanced Partner Program ACD Demo System Branches Includes turnkey Strata ACD sys w PC hardwa...

Page 146: ...sistant Text Reader Provides IVR operation with customer s existing ODBC database Requires custom development quote from Computer Telephony Solutions Inc to create the IVR application Requires Strata ACD Server or OAISYS Net Server ACD NET PH SEAT OAISYS Net Phone Chat License for Strata CIX CTX Provides desktop call control PC phone functionality and Chat text messaging capabilities Requires Stra...

Page 147: ...icense pack Includes Net Phone 10 client license Requires the Strata ACD system or Net Phone system CTI NETPH SWB Net Phone server and 10 client license Includes the CIX license LIC ACD Toshiba dongle ACD STARTER TOS and Net Server and 10 client license CTI NETPH SW Requires the customer provided PC to run the server software CTI SUPP OAI Maintenance support Covers annual ongoing support for Call ...

Page 148: ...as the original site CTI TASKE DC1 Taske Display Central Single Display Central license for Taske Contact to show realtime statistics and or external data on the computer screen such as large LCD plasm display May be used as the replacement of wall mount display CTI TASKE DESUP Taske Desktop Advance upgrade per Taske Desktop Taske Desktop upgrade to Advance for screen pop and other automated tasks...

Page 149: ...scounted price CTI TASKE AGNTP may be purchased when it is ordered with this promotion part number Valid through March 31 2009 CTI TASKE SIGN TASKE Contact Desktop license Concurrent user license for an agent to view real time contact center traffic conditions on the agents computer desktop It can be customized for each agent and configured to display Queue status information performance parameter...

Page 150: ...m FYI Tools Forms Miscellaneous Simply fill out the form and send to a CSR CTI TASSUP CONS TASKE Contact Site support Annual maintenance for ongoing support and free upgrades Recommended for larger TASKE Site guideline more than 150 agents in lieu of the Base plus agent model NOTE Taske maintenance parts are now manual order items and the orders must be processed by a Customer Service Representati...

Page 151: ...s provided to Toshiba by the dealer at time of order entry in FYI CTI TMENT SUPG OAISYS Talkument Small Office Upgrade Upgrade for OAISYS Talkument Small Office System to increase from 20 IP end points to 48 IP end points Includes one year warranty Monitor sold separately The license activation code will be sent by the 3rd party vendor to the e mail address provided to Toshiba by the dealer at tim...

Page 152: ...ires LIC ACD if ACD or Net Phone is not installed Rack mount Pentium 4 1GB 4PCI Windows XP Pro 160GB 250GB HD up to 30 000 hours DVD RW for archive storage 2 Call Manager client license CTI TRACER ADP Tracer advanced plus package w dual power supply Advanced Plus Package w dual PS max 192 ports Requires LIC ACD if ACD or Net Phone is not installed Rack mount Pentium 4 1GB 4 PCI Win 2003 SQL Server...

Page 153: ... Phone is not installed CTI TRACER DES Tracer standard dealer demo system No card Tracer Standard Dealer Demo system up to 14 000 hours of storage Voice cards needs to be purchased Requires LIC ACD if ACD or Net Phone is not installed CTI TRACER INT Tracer 3rd part application integration option Provides the interface to the 3rd party application to integrate Tracer for Recording Playback control ...

Page 154: ... warranty installation support and data transfer services from the existing system Voice cards and the dongle license need to be ported from the existing system The license activation code will be sent by the 3rd party vendor to the e mail address provided to Toshiba by the dealer at time of order entry in FYI CTI TRACER RPT Tracer reporting option StreetView Optional software license to provide t...

Page 155: ...ream of all IP phones Additional switches with port mirroring may be needed if phones are connected to different networks CTI TRACER VP Tracer voice port license Single voice port license for monitoring Required for each voice port of trunk station or VoIP recording engine The license activation code will be sent by the 3rd party vendor to the e mail address provided to Toshiba by the dealer at ti...

Page 156: ...em to 3 years Includes AWR CTI TRACER WBAS Extended to 3 year warranty for Standard Base system Extend the Tracer hardware PC of Standard system warranty to 3 years Includes AWR CTI UNIFIER10 Strata Unifier 10 node license Strata Unifier to support up to 10 node Network ACD system It also supports Net Phone Each CIX node must have a valid LIC ACD license and Strata ACD Net Phone license to cover t...

Page 157: ...ATA N LIC200 STRATA N LIC670 STRATA N LIC1200 STRATA N SoftIPT License3 3 LIC SOFTIPT IP Port License4 4 LIC CIX IP PORT IP ACD MAS Announcement ports MIPU GIPU or LIPU S Each Port IP Attendant Console MIPU GIPU or LIPU S Each Port IP Voice Mail MAS MIPU GIPU or LIPU S Each Port Strata Net IP MIPU GIPU or LIPU S Each Trunk 1 IPT2008 SDL MIPU GIPU or LIPU S Each Station 5 5 R5 and later software on...

Page 158: ...gs for Strata Network eManager users This program enables you to issue new licenses 1 From the Network eManager menu click Maintenance Licensing License Control 2 Issue a License by cutting and pasting or manually entering the 60 character string in the License Code text box Note If you are not adding the License Code to Network eManager immediately copy and save the code onto a disk Save code in ...

Page 159: ...r the License Code six characters per box 60 characters The License Code will have to be generated from Toshiba s FYI website http fyi tsd toshiba com After obtaining the License code from FYI save it as a Text file Cut and paste the License code obtained from Toshiba s FYI website The License Code is made up of the MAC Address and the number of ports The License Code generated for a particular MA...

Page 160: ...Basic Ports The number of Line circuits Station circuits and ISDN B channels licensed and the number of licenses in use or programmed Station circuits use a license only when a PDN DDS BATI or door phone is assigned to the circuit Analog and T1 line circuits use a license only when a line number is assigned to the circuit or B channel ISDN B Channels use a license when assigned in PRI and BRI assi...

Page 161: ...screen displays 2 Cabinet 01 012 Select the two digit cabinet number to be assigned The cabinet and slot number appear in the cab slot field Select 01 for CIX40 Select 01 for Base and Exp cabinet CIX100 Select 01 or 02 for CIX200 Select 01 for Base and 02 07 respectively for each Exp cabinet CIX670 Select 01 for Base and 02 12 respectively for each Exp cabinet CIX1200 3 Slot 01 10 Select the two d...

Page 162: ... Program 200 SLT Prime DNs Lists all Prime Directory Numbers assigned to a standard telephone in Program 200 ISDN DNs Lists all Directory Numbers assigned to ISDN telephones in Program 202 Phantom DNs Lists all Phantom Directory Numbers assigned to digital telephones Add On Modules and DSS consoles in Programs 205 213 215 respectively IPT_B Prime DNs Lists all Prime Directory Numbers assigned to B...

Page 163: ... Numbering Feature see Table 4 1 to see which access code is being assigned Note To assign an access code to an OLG select Line Group access code one access code for each OLG To assign the prefix digit s for the access code of individual lines select Line access code leading digit s to access individual lines Example If 7 is selected as the line access prefix the users will dial 7xxx to access an ...

Page 164: ...ible Numbering Default Settings Table 4 1 shows the default Flexible Numbering Feature and Flexible Numbering Plan code relationships Pressing the Flexible Numbering Plan code from any station enables users to directly access the Flexible Numbering Feature The Feature Index Codes will display on the LCD of the telephone once the Default Access Codes are entered Note These three digit Feature Index...

Page 165: ...ll Activation 353 6043 Call Forward CF A Any Call Remote Activation 360 6012 Call Forward CF B Any Call Remote Activation 361 6022 Call Forward CF NA Any Call Remote Activation 362 6032 Call Forward CF B NA Any Call Remote Activation 363 6042 Call Forward CF A External Call Remote Activation 370 6014 Call Forward CF B External Call Remote Activation 371 6024 Call Forward CF NA External Call Remote...

Page 166: ...ll Pickup for Incoming Call Directed Terminal 681 5 5 Call Pickup for Incoming Call Directed Group 682 5 32 Call Pickup for Incoming Call Directed DN 683 5 22 Call Pickup for Incoming Call Any External Call 684 5 9 Call Pickup for On Hold Call Directed CO Retrieve 685 5 73 Call Pickup for On Hold Call Local Retrieve 686 5 71 Call Pickup for On Hold Call Remote Retrieve 687 5 72 Call Pickup for On ...

Page 167: ...ut Local Activation 891 6062 UCD Agent Log in Remote Activation 892 6161 UCD Agent Log out Remote Activation 893 6162 System Date Adjust Code Release 1 02 MA227 or higher 910 651 System Time Adjust Code Release 1 02 MA227 or higher 911 652 1 Feature key is not provided for this Call Pickup If you want a feature key please use Single Touch Button that has a feature access code for this call pickup ...

Page 168: ...ed number of digits have been received 1 In Network eManager click System Public Numbering Plan 2 Enter the Identifying Digits used for external calls 3 Select Pattern Digit Length Total digits beginning with the selected Prefix digit 4 Get Default sets all values to factory default 5 Click Submit FIELD DESCRIPTION 00 Identifying Digits Enter the initial identifying external digits 1 to 7 digits m...

Page 169: ...udes when dialing from the dial pad or DSS button located on the telephone or DSS console 03 Call Transfer w Camp on Allows a call transferred by a station to Camp on to a busy destination 04 Change DISA Codes Allow stations to change the DISA security code 05 DND Override Calling Party Permits a caller to override the DND status of a station 06 DND Override Called Party Allows calling parties wit...

Page 170: ... is required for a tandem between two stations in different nodes 27 Day Night Control Allow Day Night Mode changing privilege 28 Ext BGM Control Allow BGM over external speakers to be turned on off 29 LCR Feature Allow access to LCR 30 Individual Trunk Access Allows user to dial individual trunk access codes or use direct line appearances to access specific lines 31 Trunk Access Allowed Allow acc...

Page 171: ...d from the PRI provider 44 Auto Page Disconnect This feature is used for preventing Page busy out if station users forget to hang up after making a Page call Enable Stations having this COS enabled will automatically disconnect from an external Page call after a determined time if the station does not hang up after connecting to the Page call The time the auto disconnect will occur is determined b...

Page 172: ...eeded to remain off hook prior to Camp on being automatically activated Possible values 5 15 sec default 10 05 SMDR Valid Call Timer The length of time that a call should be active before being captured by SMDR The SMDR Answer timer sets a default time for when an outgoing call will be considered to be answered for SMDR reporting when a true answer signal is not returned from the public network Se...

Page 173: ...y Detection timer sets the time to wait while looking for a busy condition on an external call If detected it will trigger the initiation of the Automatic Busy Redial cycle Possible values 1 30 sec default 5 16 Lost Call Timer The Lost Call timer sets the time that a failed transfer recall will ring on the originating station prior to attempting to recall a secondary location Possible values 1 600...

Page 174: ... default 30 24 Outgoing Number Display Timer This timer sets how long dialed numbers will display on telephone LCDs for outgoing line calls Possible values 1 120 seconds default 10 25 Page Auto Disconnect Timer Automatically disconnects the station from a Page call if the station does not hang up when this timer expires 1 240 seconds in one second intervals Default 10 seconds The station must be e...

Page 175: ...Disabled CO line buttons that have multiple appearances will flash and ring on all telephones having the CO line button appearance Possible values Enable default or Disable 05 Privacy Override Enables warning tone to members of a call prior to that call s being subject to Privacy Override or Attendant Monitor Possible values Enable or Disable default 06 Credit Card Code Enter Service Indentifier f...

Page 176: ...alled in Cabinet 2 Slot 5 PCB code 20 13 BGM External Paging Set the External Page Group Number that includes the external paging zones to which BGM will be sent See Program 503 Possible values 0 4 CIX100 0 8 CIX200 0 16 CIX670 0 24 CIX1200 default 0 14 Lost Call Destination Enter Lost Call Destination Any valid DN such as PDN PhDN or Pilot DN Possible values Any DN Up to 5 digits default no value...

Page 177: ...ary Clock 22 Secondary Clock Enter data as xxyyzz xx cabinet yy slot zz channel zz channel 01 if clock source is RPTU or RDTU zz channel 01 02 03 or 04 if clock source is RBUU RBUS or RBSU Example If the Primary Clock Source should be assigned to an RPTU in Cabinet 5 slot 2 enter 050201 Cabinet numbers CIX100 and CIX200 Select 01 for Base and Expansion cabinet CIX670 Select 01 for Base and 02 07 f...

Page 178: ...umbering plan format Possible values Unknown default or ISDN 30 SLT Recall Timer Hooking 100ms On Off Hook 500ms 31 Analog Trunk Hunting This parameter defines the order in which analog trunks are selected during the outgoing call trunk selection process Possible values Terminal default or Cyclical 32 Display Check Sum Error Enable a System Checksum error to be displayed and an error log to be cre...

Page 179: ...in Prog 500 05 will be ignored Disable A call that forwards to a device that is System Call Forwarded will not follow the device s System Call Forward Possible values Enable or Disable default 41 CSTA B Ch Operation Enabled CSTA shall provide full B Channel path information Disabled CSTA shall provide channel group only Possible values Enable default or Disable 42 ISDN Complete IE Option Whether t...

Page 180: ...e LCD of a station that receives a Forwarded Transferred or Recall call Possible values Enable Default or Disable 47 ISDN CPN Number Type ISDN Calling Party Number type of number setup message format Possible values System Default Unknown International National Network Subscriber Abbreviated Enable call 48 ISDN CPN Numbering Plan ISDN Calling Party Number numbering plan ID Setup message format Pos...

Page 181: ... 4 CIX CTX100 CTX28 CIX40 0 10 CIX CTX670 CIX200 Basic 0 32 CIX CTX670 Exp 0 10 CIX200 Basic HCTU only 0 48 CIX1200 Exp HEXAU or HEXBU default no value 02 Active Telephone Status Select the telephone DN status that should cause this SCF pattern to operate Possible values No Forwarding Busy No Answer Busy No Answer or DND default No Forwarding 03 Telephone Status Select the telephone DN status that...

Page 182: ...y highlighting the desired line in the display 4 Type the needed information into the Destination 1 and 2 fields Destination 1 is always required Destination 2 is optional 5 Click Submit to send the data to the CIX 6 Click Submit to send the destination assignments to the CIX or click Copy to display the Copy dialog box You can click on Copy at any time to copy Destinations to any SCF template Cal...

Page 183: ...in Chapter 2 for table functionality 501 System Speed Dial Prerequisite Program None System Speed Dial consists of up to 800 pre programmed numbers each containing up to 32 digits If the number being entered exceeds the 32 digits the next speed dial location will automatically be appended to create longer numbers One other speed dial location can be nested within the number for dialing a common ro...

Page 184: ... System Speed Dial Table View System Speed Dial Table View shows the entire set up for all speed dial numbers To access the System Speed Dial Table View Select System System Speed Dial Table View or if you are in Prog 501 click the System Speed Dial Table View button ...

Page 185: ... a summary list of programmed Calendar days Copy Tenant Copies the currently viewed record to another record s Get Default Restores factory default data 4 Enter remaining Program 112 data 5 Enter Program 106 data 6 Enter Program 113 data 7 Click Submit 112 Day Night Mode Calendar Prerequisite Program 106 This program enables you to assign Working Day Types for up to 128 unique Calendar Days These ...

Page 186: ... day as the type of day the schedule shall follow These types of days are called Work Day Non work Day and Holiday Each day of the week can be classified FIELD DESCRIPTION 01 Monday Assign the type of day schedule that is to be used for each day of the week Possible values Work Day Non Work Day default or Holiday 02 Tuesday 03 Wednesday 04 Thursday 05 Friday 06 Saturday 07 Sunday ...

Page 187: ...able with R2 2 or higher Possible values 1 8 Work Day Enter the Day1 Day2 and Night Mode start time for Work Day day type Possible values hhmm hh hour 00 23 99 mm minutes 00 59 99 default 9999 Note 9999 deletes or skip modes 01 Day1 Mode Work Day 02 Day2 Mode Work Day 03 Night Mode Work Day Non Work Day Enter the Day1 Day2 and Night Mode start times for Non Work Day day type Possible values hhmm h...

Page 188: ... modified using word processing or spreadsheet programs Import A worksheet file can be imported as a worksheet The worksheet can be compared to the default PAD values or to the system database The PAD value worksheet can be exported before making changes to the PAD settings If necessary the old settings can be restored by importing the worksheet file Change Compare When a worksheet is compared to ...

Page 189: ...usic source EXT paging IPT B IPT L SIP MIPU GIPU_IPT2000 IP5000 MIPU GIPU Strata Net SIP Trunk PAD group 1 17 default no value CIX100 6 PAD group numbers CIX200 670 1200 Basic 10 PAD group numbers CIX670 CIX1200 Expanded 32 PAD group numbers 02 Receiver PAD Device Number Enter Receiver PAD device or group number See Table 4 2 or use drop down menu Possible values Same as above CIX100 6 PAD group n...

Page 190: ...1 12 09 Program 107 PAD Table Example If the Sender is an analog telephone PAD device number 1 and the receiver is a T1 trunk PAD device number 4 then the PAD value is 6 6 9dB Net Loss PAD group numbers are assigned in Program 108 PAD Group Assignment ...

Page 191: ...k T1 trunk ISDN trunk CONF bridge Music source EXT paging default no value 01 PAD Group Number Enter the PAD Group Number Possible values 0 6 CIX100 0 10 CIX200 CIX670 Basic CIX1200 Basic 0 32 CIX670 Exp CIX1200 Exp default 0 Table 4 2 Program 108 PAD Group Device Type Examples Device Type Possible Values Station 0 99999 PDN ISDN Trunk Channel Group No 1 128 Analog Trunk T1 Trunk Trunk Number 1 26...

Page 192: ...rence Telephones Enter the number of analog telephones Possible values 0 8 default 0 03 PAD Conference Value Enter the desired PAD Value for the combination of analog trunks and telephones specified in 01 PAD Conference Trunks and 02 PAD Conference Telephones above The value shown shows the net effect Note To pad is to insert loss therefore negative loss equals net gain Possible values 1 6 dB Net ...

Page 193: ...word Level 3 Enter 01 Password 4 Get Default sets all values to factory default 5 Click Submit FIELD DESCRIPTION 00 Password Level Enter the digit 1 or 2 for the password as follows Possible values Enter 1 to set the unrestricted administration password Enter 2 to set a restricted administration password Level 2 users can administer all programs but are restricted from initializing the CIX and fro...

Page 194: ...MOH BGM 3 For fields 08 15 enter the equipment location identifier and check the Connected box to activate 4 Get Default sets all values to factory default 5 Click Submit FIELD DESCRIPTION 01 MOH BGM 1 ACTU or BECU For MOH BGM 2 7 click in the radio button to enable MOH BGM for the specified BIOU MOH BGM 1 enabled by default Possible values Enable default or Disable 02 MOH BGM 2 BIOU1 J1 03 MOH BG...

Page 195: ...ly for each Expansion cabinet Slot numbers CIX CTX100 Select 01 04 for Base slots 05 09 for Exp CIX CTX100 Virtual Slot for ACTU Relay Cab 02 Slot 05 CIX200 Select 01 04 for either cabinet CIX CTX670 Select 01 08 for Base slots 01 10 for Exp CXI1200 Select 01 08 for Base slots 01 10 for Exp CTX28 and CIX40 assignments are hard coded and cannot be changed Virtual Slot for GCTU Relay Cabinet 02 Slot...

Page 196: ...D DESCRIPTION 00 Logical Device Number Select the 3 digit logical device number for SMDR SMDI and LAN devices or Network application See Table 4 3 Possible values 100 SMDR 200 206 CTI LAN devices or PCs default no value Do not use for My Phone Application or Feature Flex 208 Feature Flex do not use for anything else 300 SMDI or CIX Proprietary Integration 301 SMDI or CIX Proprietary Integration 40...

Page 197: ...logical device number assignments LAN Port1 device 200 LAN Port2 device 201 LAN Port3 device 202 LAN Port4 device 203 LAN Port5 device 204 LAN Port6 device205 LAN Port7 device206 For Network SMDR when the Device Port is LAN set the Client TCP Port Number to 6000 SMDR Call Accounting device that supports receiving SMDR data from multiple CIX nodes on one TCP port 600x SMDR Call Accounting device th...

Page 198: ... Device Define I O Logical Device Number LAN PPP RS 232C Smart Media or Secure Digital SMDR OK OK 100 CTI OK 200 OK 201 OK 202 OK 203 OK 204 OK 205 OK 206 JTAPI Info Manager VCS OK 207 Feature Flex OK 208 Stratagy or other SMDI OK 300 Attendant BLF OK 400 Attendant DSS OK 500 Traffic Measurement OK OK OK 600 SMDI OK OK 300 ...

Page 199: ... Client IP Address Possible values Server default or Client 03 Data Flow Select the data flow protocol for CIX and PC communications Possible values Synchronous or Asynchronous default Asynchronous 04 Server Port No Enter the Server Port Number and proceed to 07 Read Retry Number This field is required if Server was selected in 02 PC Operation Type above If not leave this field blank and proceed t...

Page 200: ...Console DKT ADM Logical Device No 208 CTI 8 300 SMDI 0 300 SMDI 0 400 BLF 500 DSS Device Connection LAN LAN LAN LAN LAN Device Port No 8 10 10 11 12 Program 801 LAN Device Assignments Feature Flex SMDI LAN CIX Proprietary MAS SMDI LAN CIX Proprietary ES IES32 BLF Attendant Console DSS Buttons DSS Console DKT ADM LAN Port No 8 10 10 11 12 Protocol TCP TCP TCP TCP UPD PC Operation Type Server Client...

Page 201: ...ps Possible values 300 1200 2400 4800 9600 default 19200 38400 or 57600 Note The total combined maximum speed of BSIS ports cannot exceed 57 600 bps 02 Port Parity Select the parity error checking method used by the BSIS port Possible values None Even or Odd default 03 Data Bits Select Data Length Possible values 7 Bits default or 8 Bits 04 Flow Control This setting indicates the type of flow cont...

Page 202: ...es or 5 custom messages All messages 0 9 can be edited the first 5 messages have commonly used default values Possible values 0 4 preprogrammed messages 5 9 custom messages default 0 01 Message Text Defines the text portion of the LCD Advisory Message to be displayed The total message text plus the user entered variables 4 digit time or date or 1 5 digit DN cannot exceed 16 characters total Possib...

Page 203: ...a Initialize Prerequisite Program None This program is used to initialize the tables of selected programs in the Strata CIX system 1 Select System Data Initialize 2 Select a Program to initialize from the 01 Command No dialog box 3 Get Default sets all values to factory default 4 Click Submit ...

Page 204: ... Code must be assigned in Prog 102 If it should be 0 the Attendant Console Group Access Code which is 0 must be deleted Possible values No Data default Dialing Digits Night Bell 01 Dial 0 Call Day 1 Dst Digits 02 Dial 0 Call Day 2 Dst Digits 03 Dial 0 Call Night 3 Dst Digits Enter the PDN of the Attendant to ring when dialing Tenant Attendant Access Code in Day Day2 or Day 3 mode Possible values U...

Page 205: ...e screen 4 To create a new DN with custom settings click Create A dialog box will appear Select PRG 200 DKT SLT IPT_B SL_VMU if you are creating a Digital Key Telephone Single Line Telephone or IPT 1020SD Select PRG 260 IPT_L SIP IP_VA IP_ATT IP_VM if you are creating an IPT2000 IP5000 series or a SIP telephone Enter the desired values Click Submit 5 Delete Enter a Primary DN or a range of Primary...

Page 206: ... 02 07 CIX1200 Base 01 Exp 02 12 Slot numbers CIX100 Base 01 Exp 05 08 CIX100 ACTU Relay Equipment Cab 02 Slot 05 CIX100 ASTU Equipment 010901 and 010902 CIX200 Base Exp 01 04 CIX200 LSLU Equipment 010401 and 010402 CIX670 1200 Base 01 08 CIX670 1200 Exp 01 10 CTX28 and CIX40 assignments below are hard coded and cannot be changed 01 05 GVMU 28 GVPH 40 R1HW GIPx MIPU or GCOCIH 40 R2HW 01 06 GIPx MI...

Page 207: ...triction Level for Day 1 Mode Possible values 1 16 default 1 Day 2 Facilities Restriction Level for Day 2 Mode Possible values 1 16 default 1 Night Facilities Restriction Level for Night Mode Possible values 1 16 default 1 08 LCR Group Least Cost Routing Group Number Possible values 1 16 default 1 09 QPL Day1 Queuing Priority Level for Day 1 Mode Possible values 1 16 default 1 Day 2 Queuing Priori...

Page 208: ...is station is a member of a Hunt Group that has a Pilot Number and Pilot Display Number set in Prog 209 02 and Prog 209 04 respectively enter the HG Pilot Display Number in this field This number will display on the LCD of telephones when calling or when called by this station or VM port This is necessary for proper operation of Hunt Groups including centralized Voice Mail over Strata Net Possible...

Page 209: ...e values Enabled or Disabled default Disabled 23 Service Tones Disable Services Tone for Data Privacy Service tone such a Call Waiting Tone should be disabled for modems FAX machines and similar devices Possible values Enabled or Disabled default Enabled 24 Call Waiting Tone Enable Disable the station to receive call waiting camp on and ring over busy rob tone CW tone is always two beeps ROB tone ...

Page 210: ...ked line that appear on other stations will be on hold This will allow the other stations to press the CO or GCO button to pickup the parked call Disabled When this station parks a line call CO or GCO buttons of the parked line that appear on other stations will appear busy This will prevent the other stations to press the CO or GCO button to pickup the parked call Possible values Enabled or Disab...

Page 211: ...alues G711 G729A or None default G729A 42 Network Calling Number Enter the CLID telephone number that should be sent for this station when making external calls through the Strata Net ISDN network 32 digits max When this station makes outgoing calls through the Strata Net network this number will be sent over the Strata Net network to the terminating PSTN connected to the far end node providing th...

Page 212: ...ee Prog 260 for LIPU LIPS MIPU or GIPx PDN assignments MIPU and GIPU require R5 0 software or higher Cabinet numbers CIX100 Base Exp 01 CIX200 Base 01 Exp 02 CIX670 Base 01 Exp 02 07 CIX1200 Base 01 Exp 02 12 Slot numbers CIX100 Base 01 Exp 05 08 CIX100 ACTU Relay Equipment Cab 02 Slot 05 CIX100 ASTU Equipment 010901 and 010902 CIX200 Base Exp 01 04 CIX200 LSLU Equipment 010401 and 010402 CIX670 1...

Page 213: ...To PDN s to start the copying process End of Copy is displayed when copy is complete Note You can return to the previous page and or reselect copy to different destination PDNs by clicking Back PDN Table View The PDN Table View displays the following parameters set in Program 200 260 Station Equipment Number Type Extension Voice Mail Primary DN User Name PDN VMID COS DRL FRL LCR Group System Call ...

Page 214: ...g fields Get Default sets all values to factory default Click Submit FIELD DESCRIPTION 01 Station Type Select the Station Type When set to Attendant the system can support four circuits Possible values Extension default or Attendant 02 Key Strip Pattern This option allows you select a pre defined keystrip pattern and submit it to the digital telephone It does not display what pre defined keystrip ...

Page 215: ...If the Add on Module is an LCD Line Module LM5110 identify it as such in parameter 40 and or 41 of this program Possible values None default 1 unit or 2 units 05 Tone Ring Voice Announce Set PDN to have Tone First or Voice First signaling when called For each iES32 PDN set to Tone First if set to Voice First iES32 will not answer Possible values Tone or Voice default 06 OCA Type Select the OCA typ...

Page 216: ...hone will not automatically select a DN or Line button when going off hook to originate a call Primary DN The telephone will automatically try to select the PDN button if idle or ringing no matter what the status is of other buttons on the telephone No Preference The telephone will not select any button when the user goes off hook or presses the Spkr button This selection will also disable the tel...

Page 217: ...l answer preference Possible values Longest or Call Type default Longest Ringing any call type Calls are answered in order of the longest ringing line no matter what type of call FIFO Longest Ringing by call type priority Call Type priority is applied to the longest ringing button Call Type Priorities are fixed in software as shown below Emergency Calls Hands Free Calls after it is switched to rin...

Page 218: ...sole BPCI for USB interface BATI for PC Attendant Console Interface Possible values None default BPCI or BATI 22 Blind Transfer Set Blind Transfer Action Attendant Type Only Possible values Leave or Separate default 23 Mailbox Selection Select the method to enter the destination Mailbox for Call Recording If set to Auto the CIX uses the VMID of the station initiating the record function Note The D...

Page 219: ...If Call Forward Busy No Answer is set the telephone will Ring No Answer and then forward when a call is delivered to the telephone while the user is talking on a DN or CO line button Terminal Mode Callers will receive busy tone when any DN or CO line button on the telephone is in use If Call Forward Busy No Answer is set on the telephone a call to the telephone will forward immediately when a call...

Page 220: ...l LCD telephone Dial Directory feature Disable User must press the CALL softkey to originate a call using the small LCD telephone Directory Dial feature After finding a name nothing will happen when going off hook or pressing the Spkr button Possible values Enable or Disable default Disable 39 LARGE LCD PHONE Select DP5130 IP5131 if this is a DP5130 SDL IP5131 SDL or DP5130 FSDL large LCD telephon...

Page 221: ... No Data FB15 CO 14 Single Touch Button No Data FB16 CO 15 Single Touch Button No Data FB17 CO 16 Single Touch Button No Data FB18 CO 17 Single Touch Button No Data FB19 CO 18 Single Touch Button No Data FB20 Do Not Disturb Do Not Disturb No Data Table 5 4 10 Button when field 03 value is 10 PATTERN1 PATTERN2 PATTERN3 FB01 Primary DN Primary DN Primary DN FB02 CO 1 CO 1 No Data FB03 CO 2 CO 2 No D...

Page 222: ...o Data No Data FB07 No Data No Data No Data FB08 CO 7 No Data No Data FB09 CO 8 No Data No Data FB10 CO 9 No Data No Data FB11 CO 10 No Data No Data FB12 CO 11 No Data No Data FB13 Do Not Disturb No Data No Data FB14 No Data No Data No Data Table 5 5 14 Button when field 03 value is 14 continued PATTERN1 PATTERN2 PATTERN3 ...

Page 223: ...o value 01 08 DSS Equipment No 1 8 Enter the DSS equipment number Cabinet numbers CIX100 Base Exp 01 CIX200 Base 01 Exp 02 CIX670 Base 01 Exp 02 07 CIX1200 Base 01 Exp 02 12 Slot numbers CIX100 Base 01 Exp 05 08 CIX100 ACTU Relay Equipment Cab 02 Slot 05 CIX100 ASTU Equipment 010901 and 010902 CIX200 Base Exp 01 04 CIX200 LSLU Equipment 010401 and 010402 CIX670 1200 Base 01 08 CIX670 1200 Exp 01 1...

Page 224: ...keys of other station keypads 4 Click on the FB to program the button turns from yellow to red 5 Click the desired option from the blue parameter buttons on the right Directory No Assign a Primary DN key Secondary Phantom DN Phantom DN Message Waiting or DSS key to this FB See Directory Number Sub parameters on page 5 23 for more details CO Lines Assign FB as a CO GCO or a Pooled Line See CO Lines...

Page 225: ...nother station s keypad 1 From the Key Page enter the Prime DN 2 Click Submit 3 Click the Cross Copy button The Source and Target Copy screen displays shown right Enter the Copy To PDNs or click Select to select the target PDN 4 From the Source DKT select key to be copied 5 Click the Copy Now button 6 Click Done Target DKT with the copied key displays 7 Verify the key copied Setting the One Touch ...

Page 226: ...buttons etc 2 DP5000 series Large Screen Telephones requiring Feature Flex and or ACD application buttons cannot be set up in the 20 key configuration Application buttons such as ACD Agent ACD Supervisor Call Return Call Monitor etc are not currently compatible with Large screen 5000 series telephones in the 20 Key configuration they only function properly on the large screen 10 key configuration ...

Page 227: ...o Ring Immediate Ring Delayed Ring1 and Delayed Ring2 3 Select Tone Pitch Possible values 1 4 default 1 Phantom DN Message Warning Enter Phantom DN No Possible values Any string up to 5 digits DSS Key Enter DSS Primary DN No Possible values Any string up to 5 digits FIELD DESCRIPTION CO 1 Select CO Line Possible values 1 56 CIX200 1 64 CIX100 1 96 CIX670 Basic CIX1200 Basic 1 264 CIX670 Exp CIX 12...

Page 228: ...5 digits 4 Select Ringing Assignment for Day1 Day2 and Night Possible values No Ring Immediate Ring Delayed Ring1 and Delayed Ring2 5 Select Tone Pitch 1 4 default 1 Pooled Line Key 1 Select Pool Line No Possible values 1 32 CIX100 1 50 CIX200 670 Basic 1200 Basic 1 28 CIX670 Exp 1200 Exp A 1 220 CIX1200 Exp B default no value 2 Select Ringing Assignment for Day1 Day2 and Night Possible values No ...

Page 229: ...sy Redial Retry Interval Timer Select the amount of time in seconds ABR waits between dialing attempts Possible values 30 180 default 60 03 Automatic Busy Redial Recall Timer Select the number of seconds ABR will call back the station after receiving ring back tone from the dialed number Possible values 5 60 default 20 04 Hold Recall Timer Select the number of seconds before a held call recalls Po...

Page 230: ...ield and click Copy Enter a new DN to assign existing Station Timer settings 4 Select the desired values See descriptions below 5 Get Default will set all data to the factory defaults 6 Click Submit FIELD DESCRIPTION 01 Emergency Ringdown Enable an Emergency Ringdown Number Possible values Enable or Disable default Disable 02 Emergency Ringdown Timer Enter the length of off hook time that will cau...

Page 231: ...4 if assigned and if the Phantom DN is in a hunt group When calling from this Phantom DN the number displayed on the called telephone appears in order of priority as follows This number in Program 209 field 04 if assigned and if the PhDN is in a hunt group or this number in Program 200 field 15 if assigned or the calling telephone s PDN 05 System Call Forward Select the System Call Forward value P...

Page 232: ...to 7 ASCII characters default no value 10 LCD Name Enter the name that should be displayed on telephone LCDs for this PhDN Possible values Up to 8 ASCII characters default no value 11 Display Name Select radio button for user name to be included in the list display of Large LCD Directory Assistance Possible values Enable or Disable default Disable FIELD DESCRIPTION ...

Page 233: ...ber Enter Pilot Directory Number This is the number that is dialed to call the hunt group Possible values Up to 5 ASCII characters default no value any type of hunt group can have a pilot number Note Any type of hunt group can have a pilot number Distributed hunt groups must have a pilot number Voice mail hunt groups should be distributed with a Pilot Number Multiple DN hunt groups should be circu...

Page 234: ... source will be played to calls in the UCD Queue Possible values No MOH Source BIOU 1 J1 J3 processor MOH Jack BIOU 2 J1 J3 XSTU 1 8 Note Maximum 128 calls in queue at one time The number of calls waiting in the queue times the number of agents in the system must be less than 128 For example two UCD groups group 1 has 10 agents and group 2 has 15 agents Group 1 can have only 3 calls queued 10x3 30...

Page 235: ... Group Number Enter an existing hunt group number or use the List Add Append Modify or Delete buttons as described above Possible values 0 18 CTX28 0 32 CIX40 0 90 CIX CTX100 0 200 CIX CTX670 CIX200 Basic 0 640 CIX CTX670 Exp 0 200 CIX1200 Basic HCTU only Possible values 0 1100 CIX1200 Exp HEXAU or HEXBU default no value Hunt Order This field assigns a station DN position within a hunt group s hun...

Page 236: ... is selected in yellow click the row again Add To add directory numbers to a hunt group select the Hunt Group in the table view from the Navigation drop down in the Navigation bar then click the Add button If no rows are selected the Add button is active Click the Add button to add members to Hunt Groups When you click the Add button the Add dialog box displays Select the DN from the Available Dir...

Page 237: ...tation may belong to more than one paging group Note You can have up to 72 stations in a paging group in the CIX100 and up to 120 stations in a paging group in the CIX200 CIX670 CIX1200 Page Group capacity CIX100 CIX40 CTX28 4 Page Groups CIX670 Basic CIX200 8 Page Groups CIX670 Expanded 16 Page Groups CIX1200 Basic 8 Page Groups HCTU only CIX1200 Expanded 24 Page Groups HEXAU or HEXBU Possible va...

Page 238: ...X100 CIX40 CTX28 4 Page Groups CIX670 Basic CIX200 8 Page Groups CIX670 Expanded 16 Page Groups CIX1200 Basic 8 Page Groups HCTU only CIX1200 Expanded 24 Page Groups HEXAU or HEXBU Note You can have up to 72 stations in a paging group in the Strata CIX100 and up to 120 stations in a paging group in the Strata CIX 200 670 1200 Possible values On or Off default 19 Page Group 17 24 Check to assign th...

Page 239: ...ne of the following buttons List select from a summary list of programmed DKTs on the right side of the screen Copy Enter a DN in the Primary DN field and click Copy Enter a new DN s to assign existing Paging Group settings Get Default Sets all data to factory defaults 3 Select the desired values See descriptions below Click Submit Pickup Group Table View Pickup Group Table View enables you to vie...

Page 240: ...ons immediately In this case each destination LCD displays the same incoming call information If the MC Group destination member is assigned to Delayed Ring 1 or Delayed Ring 2 each destination will start to ring when the delay time runs out During the delay time the member PDN or PhDN button will flash red but not ring Important Delay Destinations can be PDNs of standard telephone circuits only a...

Page 241: ...nt Consoles to MC groups will cause Attendant Consoles to malfunction Do not set Attendant Consoles to overflow to MC groups Call Forward Activation System and Station Call Forward can be set up for each Multiple Calling MC Group The Call Forward Remote Access Code is used to activate or de activate Station Call Forward of MC Group System Call Forward is activated deactivated using Strata eManager...

Page 242: ...ber Possible values 1 16 CTX28 1 16 CIX40 1 16 CTX CIX 100 1 32 CIX200 1 32 CTX CIX 670 BCTU only or BBCU only 1 64 CTX CIX670 BCTU BEXU or BBCU BECU 1 32 CIX1200 HCTU only 1 96 CIX1200 HCTU HEXAU 1 96 CIX1200 HCTU HEXBU 01 MC Group Pilot Number Enter the pilot directory number that should be assigned to the Multiple Call Group This can be any number 1 5 digits that does not conflict with numbers ...

Page 243: ...ve deletes the multiple ringing group index number FIELD DESCRIPTION Multiple Call Group Number Multiple Call Group Number CIX100 enter 1 16 CIX200 CIX670 Basic enter 1 32 CIX670 Exp enter 1 64 CIX1200 Basic enter 1 32 CIX1200 Exp enter 1 96 03 Member DN Select an index to a add a new member to this MC Group or select an existing Member DN to Modify or Delete the member To add a Member DN enter a ...

Page 244: ...in the next bin from the previous entry is treated as a unique speed dial record Speed Dial Number Nesting A speed dial number can be nested into another speed dial number For example if an international dialing prefix is used often program the prefix in any speed dial bin Then in another speed dial bin program the first bin number the number to dial When the second speed dial bin is activated Str...

Page 245: ...g entered exceeds the 32 digits the next speed dial location will automatically be appended to create longer numbers Also another speed dial bin can be nested within another bin for dialing common numbers If speed dial bin 100 has long distance access digits 1010321 these digits can be nested in to other speed dial bins by using 100 as the first digits of the other bins Example Putting 10017145563...

Page 246: ...en a required DN is not programmed the DN is regarded as a new station The system assigns default data as defined in 217 ISDN Station Data Possible values Up to 5 digits default no value 01 PDN Equipment No Enter the BRI equipment number assigned to this PDN This is the cabinet slot and circuit number of the RBUU RBUS or RBSU RBSS interface PCB to which the PDN is or should be assigned Enter data ...

Page 247: ...ght FRL Select the BRI Station Facilities Restriction Level assignments Possible values 1 16 default 1 08 LCR Group Select the Least Cost Routing Group number to which this BRI Station belongs Possible values 1 16 default 1 09 QPL Day1 QPL Day2 QPL Night QPL Select the BRI Station QPL assignments Possible values 1 16 default 1 10 Speech Capability Bearer Capability Speech See Table 5 6 on page 46 ...

Page 248: ...d Possible values 1 180 default 5 20 CESID Enter the CESID value for 911 calls Possible values Up to 16 ASCII characters default no value 21 Number Voice Calls Allowed Select the Number of Voice Calls Allowed If a selection is not made previously written data in this field is erased Possible values One or Two default Note If One is selected the other channel is reserved for Data 22 Service Tone Pe...

Page 249: ...fault Enable 39 Tenant Number Enter the Tenant number to which this PDN should be assigned Possible values 1 8 default 1 40 Auto Campon to PDN This feature allows automatic camp on to a PDN even when it is busy and called by a CO line If automatic camp on to PDN is enabled a call to a PDN can camp on even if the CO line group has auto camp on disabled in Prog 304 17 Possible values Enable Allow au...

Page 250: ... X X Unrestricted Digital Information 64 kbps X X X Rate adaptation from 56 kbps X 2x64 X X FIELD DESCRIPTION Primary DN Enter Primary DN Possible values Up to 5 digits default no value 01 Station LCD Name Enter the name that should be displayed on telephone LCDs for this PDN Max 8 characters with R1 0 R2 20 Max 16 characters with R2 21 and above Possible values Up to 9 ASCII characters default no...

Page 251: ...is PDN calls voice mail or when this PDN is called and then forwards to voice mail this number is prefixed by codes in Prog 579 11 16 Possible values Digits 0 9 and up to 10 characters default no value Note This VMID code is sent to the voice mail device in SMDI packets or DTMF tones on direct and forwarded calls to the PDN See Prog 580 for SMDI or DTMF choice 12 Name Display Whether to put the us...

Page 252: ...n telephones especially before you program key strips or hunt groups The wizard can be used to assign Multiple DNs to new stations when adding new station cards This wizard substantially reduces CIX installation time when you need multiple DN buttons on telephones Multiple DNs are required in most CIX installations The wizard automatically programs multiple buttons onto telephones to operate as PD...

Page 253: ... screen This is how the multiple DNs are assigned in the CIX after the wizard is done 7 Optional To print the configuration results click Print 8 To exit select a command from the Program pane VMID Range This wizard reduces CIX programming time when you need to assign Voice Mail ID VMID codes The wizard will automatically assign specified VMID codes for a range of Primary DNs PhDNs and or Pilot DN...

Page 254: ...o do Create Primary Extensions with Mailbox Created Primary Extensions sharing the same mailbox Create mailboxes and route them to the same extension Create Primary Extensions without mailboxes Create mailboxes without extensions The second screen is for advanced users Create Primary Extensions Assign Mailbox NUmbers to Extensions Create mailboxes and assign extensions for Auto Attendant Assign Us...

Page 255: ... groups for incoming service 1 Select Trunk ILG 2 Enter an ILG number or click one of the following buttons List select from the summary list of ILGs on the right side of the screen Create Assign a new ILG with default settings Copy Enter an ILG in the Group Number field and click Copy to make a new ILG assignment with settings copied from the ILG entered in Group Number Delete Delete an ILG Get D...

Page 256: ...efault or StrataNet 05 GCO Key Number Select ILG GCO Key Group for DIT mode see Trunk Type above The same GCO cannot belong to different ILGs Note If CO keys are assigned in PRG205 to ring lines in this group GCO assignments will be ignored and will not ring Possible values 0 32 CIX100 0 50 CIX200 CIX670 1200 Basic 0 128 CIX670 Exp 1200 Exp A 0 220 CIX1200 Exp B default no value 06 Pooled Key Numb...

Page 257: ...r side or Network side Possible values User Provided default or Network Provided 19 Intercept Enable Intercept A call is transferred to a special destination called intercept position when the destination of a trunk line call is not determined with DID DIT or DISA Intercept is also activated when the destination is determined but the call cannot be terminated due to a defect or an incorrect number...

Page 258: ... default Entry Tone or Silence 28 Emergency Call Group Used to enable E911 calling across a Strata Net network The Strata Net ILG is assigned to an Emergency Call Group in the same way a station is in Program 200 field 17 Without this assignment the call will not attempt to complete to one of the trunks in the Emergency Group and will result in an abandoned call See Program 550 Enhanced 911 Emerge...

Page 259: ...ry defaults 3 Enter Program 306 data 4 Enter Program 531 See DR Overview on page 9 6 for details 5 Enter Program 514 See 514 SMDR for OLG Assignment on page 9 45 for details 6 Click Submit FIELD DESCRIPTION Group Number Enter the OLG Group number Possible values 1 6 CTX28 1 32 CIX40 1 32 CTX CIX 100 1 50 CTX CIX 670 BCTU only or BBCU only 1 128 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU o...

Page 260: ...ility 3 1 KHz Audio or Speech Possible values Audio default or Speech 12 MOH Source Select MOH Source Possible values Silence External1 15 Internal default 13 Account Code Whether or not Forced Account Code is applied when using this OLG Possible values Enable or Disable default 14 Destination Restriction Whether or not Destination Restriction is applied when using this OLG Possible values Enable ...

Page 261: ...ammed trunks on the right side of the screen Create Assign a new trunk with default settings Copy Enter a Trunk Number and click Copy to make a new trunk assignment with settings copied from the OLG entered in Group Number Delete Delete a trunk Get Default restores all data to factory defaults 3 Enter Trunk Assignment Data 4 Click Submit 5 Click the Go Timer DIT link to view Programs 308 and 310 s...

Page 262: ...1 05 GVMU 28 GVPH 40 R1HW GIPx MIPU or GCOCIH 40 R2HW 01 06 GIPx MIPU16 or GCOCIH 40 R1HW no card 28 40 R2HW 01 08 3 CO lines on GCDU 28 40 R1HW and R2HW 02 Incoming Line Group Assign the trunk to an Incoming Line Group Two way trunks need to be members of one incoming and one outgoing line group Possible values 1 6 CTX28 1 32 CIX40 1 32 CTX CIX 100 1 50 CTX CIX 670 BCTU only or BBCU only 1 128 CT...

Page 263: ...Not Received default Note When assigning CAMA trunks for E911 R2 22 MH232 and later or M3 10 MK024 and later systems set this to Enabled 09 Trunk Name Enter the trunk name Possible values Up to 14 ASCII characters default no value 10 External Ring Repeat This option determines what ring signal is sent to telephones when a line rings the telephone Select Supplied CO Ring Repeat to use the ring sign...

Page 264: ...wn circuit Possible values Enable Disable default CAUTION This option will bypass Destination Restriction and E911 digit analysis Do not enable this option on a line where these functions are required This option is available only on Ground and Loop analog or T1 circuits It should not be enabled for Tie DID ISDN and StrataNet lines 14 CO Line Guard Time The interval between the release of a CO lin...

Page 265: ...U default no value 01 Signaling Method Specify the format for the interface being used Possible values Nothing default ANI DNIS MCI ANI DNIS Sprint or CLASS Caller ID 02 Signaling Contents Specify the contents of the ANI DNIS format Possible values ANI and DNIS ANI only DNIS only or DID only default no value 03 CLASS Equipment No If the CLASS type is chosen the trunk must be assigned to a Caller I...

Page 266: ...so be used to display the equipment location of existing trunks Enter data as XXYYZZ XX cabinet 01 12 YY slot 01 10 ZZ analog trunk circuit 01 08 or ZZ T1channel 01 24 Example If a line should be assigned to an RCOU in cabinet shelf 5 slot 2 circuit 3 enter 050203 Cabinet numbers CIX100 Base Exp 01 CIX200 Base 01 Exp 02 CIX670 Base 01 Exp 02 07 CIX1200 Base 01 Exp 02 12 Slot numbers CIX100 Base 01...

Page 267: ...n a telephone initiates the long flash signal to the CO line using the Long Flash feature button or access code 451 The duration of a long flash is determined by this command Normally this signal is used to disconnect the line The long flash range is 0 to 3 seconds in increments of 0 5 seconds Possible values 0 no flash 5 5 sec 10 1sec 15 1 5 sec 20 2 sec 25 2 5 sec 30 3 sec 04 Pause after Flash P...

Page 268: ...used to display the equipment location of existing trunks Enter data as XXYYZZ XX cabinet 01 12 YY slot 01 10 ZZ analog trunk circuit 01 08 or ZZ T1channel 01 24 Example If a line should be assigned to an RCOU in cabinet shelf 5 slot 2 circuit 3 enter 050203 Cabinet numbers CIX100 Base Exp 01 CIX200 Base 01 Exp 02 CIX670 Base 01 Exp 02 07 CIX1200 Base 01 Exp 02 12 Slot numbers CIX100 Base 01 Exp 0...

Page 269: ...e the night relay to pulse one sec close 3 sec open Day1 Destination Digits Day2 Destination Digits Night Destination Digits Enter Destination Directory Number or Access Codes for each only if Dialing Digits is selected as Destination Type If Dialing Digits is the Destination Type enter the Directory Number that the line should ring If the line should ring over external page enter 31xx where xx is...

Page 270: ...le values 1 32 CIX40 1 32 CTX CIX 100 1 50 CTX CIX 670 BCTU only or BBCU only 1 128 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CTX670 HCTU HEXAU 1 220 CTX670 HCTU HEXBU default 0 01 DID Number Enter a DID number Possible values 1 7 digits may include wild card where 0 9 default no value 02 MOH Source Set Music On Hold source for the DID number Quiet tone means no music on hold ...

Page 271: ...n the line rings into the system Dialing Digits assigns the line to ring the directory number or access code defined in the Destination Digits assignment DISA assigns the line to ring in as a DISA call DISA dial tone will be returned to the caller Modem assigns the line to ring the remote maintenance modem on the CIX processor Used to call into the system with an eManager PC and modem Night Bell A...

Page 272: ...be sent to voice mail per Program 579 01 If this VMID code is not set direct DID DNIS calls will go to the VM general greeting and DID DNIS calls that forward from a DN to VM will go to the DN s VMID mailbox This Voice Mailbox number is added to SMDI packets direct and forwarded DID DNIS calls to voice mail as explained above 12 DID DNIS Name Enter DNIS name Names are assigned from eManager not pr...

Page 273: ...IX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default 0 01 Type No DID set destination that should ring when the received DID number does not match DID numbers in this group s DID table Not Determined set the destination that should ring when the normal programmed ringing destination is disconnected Possible values No DID default or Not Deter...

Page 274: ...n DN is only required if the destination type is Dialing Digits Possible values Up to 32 ASCII characters default no value 08 Data Day1 Dst Type 09 Data Day2 Dst Type 10 Data Night Dst Type Select the data call Day1 destination type Possible values No Data default Dialing Digits DISA Built in Modem or Night Bell No Data no destination will ring when the line rings into the system Dialing Digits as...

Page 275: ...d to SMDI packets of direct and forwarded DID DNIS calls to voice mail as explained above 12 DID DNIS Name Enter DNIS Name DNIS names can be assigned from eManager not from programming phones Possible values Up to 16 ASCII characters default no value 15 DID DNIS No DTMF VMID Enter the VM mailbox number which should answer calls for this DID DNIS number Possible values Digits 0 9 and For a pause en...

Page 276: ...code Possible values Enable or Disable default 02 DISA Code Enter DISA security code Only required if DISA Security Code is marked as necessary Possible values Up to 15 digits default no value 03 Response Timer Choose the time in seconds the CIX will wait before answering an incoming DISA call Possible values 0 30 default 5 04 Idle Timer Choose the time in seconds the CIX will wait for the first D...

Page 277: ...ries to another tenant FIELD DESCRIPTION Tenant Number Select the Tenant number for which the Intercept Destinations should be assigned Possible values 1 8 01 Day1 Destination Type 02 Day2 Destination Type 03 Night Destination Type Select Destination Type for each Possible values None default Dialing Digits or Night Bell Day1 Destination Day2 Destination Night Destination Enter Destination for eac...

Page 278: ...lues for Program 315 4 Click Submit FIELD DESCRIPTION T1 Equipment Location Enter the RDTU equipment location Enter data as XXYYZZ XX cabinet 01 12 YY slot 01 10 ZZ analog trunk circuit 01 08 or ZZ T1channel 01 24 Example If a line should be assigned to an RCOU in cabinet shelf 5 slot 2 circuit 3 enter 050203 Cabinet numbers CIX100 Base Exp 01 CIX200 Base 01 Exp 02 CIX670 Base 01 Exp 02 07 CIX1200...

Page 279: ... Program 309 See Table Views in Chapter 2 for table functionality Note You can navigate this table using the ILG and the DID DNIS which are the first and second drop downs between the Previous and Next buttons 04 Receive PAD Select the Receive PAD values Possible values None Plus 6 dB Plus 3 dB Zero dB default Minus 3 dB Minus 6 dB Minus 9 dB Minus 12 dB or Minus 15 dB 05 Send PAD Select the Send ...

Page 280: ...runks on the right side of the screen Create Assign a new trunk with default settings Copy Enter a Channel Group number and click Copy to make a new trunk assignment with settings copied from the Channel Group you entered Delete Delete a trunk Get Default restores data to factory defaults 3 Enter data 4 Click Submit FIELD DESCRIPTION Channel Group Enter the BRI channel Group Number Possible values...

Page 281: ...onds to information set in the hardware level Possible values Nat l ISDN default ETSI TTC or Nat l ISDN Nortel National ISDN North America ETSI England and TTC Japan 03 Incoming Line Group ILG assignments must be made for basic ISDNs to process the calls being received Possible values 1 32 CTX CIX 100 1 50 CTX CIX 670 BCTU only or BBCU only 1 128 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU...

Page 282: ...orward Terminal or Backward Terminal default Backward Terminal Select Forward Cyclic from lowest number to highest number of B channel Select Backward Cyclic from highest number to lowest number of B channel Select Forward Terminal for the lowest numbered B channel Select Backward Terminal for the oldest number B channel The High High B channel selection 14 Initialize Type Enter the Service Profil...

Page 283: ...ered in this field any previously programmed information is lost Possible values Up to 10 digits default no value 22 Layer 1 Short Break Tolerant If layer 1 is interrupted for a short period of time the CIX will ignore it Possible values Enable or Disable default Enable 23 TEI assignment TEI Terminal Endpoint Identifier assignment for ISDN CO Trunk Leave in default Possible values TEI FIXED SINGLE...

Page 284: ...d OLGs are assigned using ISDN Call by Call on page 6 35 Therefore ILG and OLG must be set to 0 1 Select Trunk ISDN PRI 2 Enter Channel Group number or click one of the following buttons List choose from the list of programmed trunks on the right side of the screen Create Assign a new trunk with default settings Copy Enter a Channel Group number and click Copy to make a new trunk assignment with s...

Page 285: ...l The Protocol to be followed defines the type of interface expected based upon the equipment type at the distant end of the connection In North America the choices are 1 Bellcore National ISDN 4 Bellcore National ISDN NT or 5 QSIG Strata Net Use IP for BIUP Q IP QSIG Strata Net Use QSIG for RPTU BPTU PRI QSIG Strata Net Possible values National ISDN ETSI TTC National ISDN Nortel or QSIG default N...

Page 286: ...y when the span interface speed is 1 5M If the span interface speed is 2M the value is fixed at 16 Possible values 0 24 default 24 08 13 Bearer Services Speech 3 1 KHz Audio 7 KHz Audio Unrestr 64K Unrestr 56K Unrestr 2x64K Enable the Bearer Capabilities allowed for this PRI Trunk channel group Possible values Enable default or Disable Select the Channel Method map to identify the channels Note In...

Page 287: ...ues Enable or Disable default 25 RBT on Incoming Call Enable Ringback Tone when terminating a call This field is only valid for Nat l ISDN Possible values Enable or Disable default 26 Network Mode Set this span as Master or Slave for Layer 2 of a Strata Net PRI The opposite value must be set for the node in which this Strata Net PRI terminates This governs call setup activity and is not related to...

Page 288: ...DN ETSI TTC Circuit Mode Speech X X X 3 1 KHz Audio X X X 7 KHz Audio X X Unrestricted digital information 64 kbps X X X Rate adaptation from 56 kbps X 2x64 X X 384kbp H0 X X X 1536kbps H11 X X X 1920kbps H12 X Multirate n x 64 kbps X Restricted digital Information X X Video X X Packet Mode Shelf Slot Circuit ...

Page 289: ...can save the user money To accomplish CBC services each facility needs to be defined its related Line Group assigned and minimum and maximum values for the services provided These service parameters may be set for three different time zones thus allowing fewer or more services of different types at different times of the day FIELD DESCRIPTION Channel Group Enter the Channel Group Number Possible v...

Page 290: ... 1 50 CIX200 1 128 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default 0 07 Outgoing Line Group Specify the OLG for this facility Possible values 1 32 CTX CIX 100 1 50 CIX200 1 50 CTX CIX 670 BCTU only or BBCU only 1 50 CIX200 1 128 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEX...

Page 291: ... B Channel numbers that you want to activate see Table 6 3 below for T1 and E1 B Channel default settings 4 Get Default restores data to factory defaults 5 Copy Copy assignments to another tenant 6 Click Submit FIELD DESCRIPTION Channel Group Channel Group Number Possible values 1 32 CIX40 1 32 CTX100 1 48 CTX670 Basic CIX200 1 128 CTX670 Exp 1 48 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 C...

Page 292: ...net CIX CTX670 Select 01 for Base and 02 07 respectively for each Expansion cabinet CIX1200 Select 01 for Base and 02 12 respectively for each Expansion cabinet Slot numbers CIX CTX100 Select 01 04 for Base slots and 05 08 for Expansion slots CIX CTX100 Virtual Slot for ACTU Relay Cabinet 02 Slot 05 CIX200 Select 01 04 for either cabinet CIX CTX670 Select 01 08 for Base slots and 01 10 for Expansi...

Page 293: ...hannel 1 Select Trunk D Channel 2 Enter the channel group number 1 128 default no value or click the List button to view a summary list of programmed channel groups 3 Enter data 4 Copy Copy assignment to another tenant 5 Get Default restores data to factory defaults 6 Click Submit FIELD DESCRIPTION Channel Group Channel Group Number Possible values 1 32 CIX40 1 32 CTX100 1 48 CTX670 Basic CIX200 1...

Page 294: ... cabinet CIX1200 Select 01 for Base and 02 12 respectively for each Expansion cabinet Slot numbers CIX CTX100 Select 01 04 for Base slots and 05 08 for Expansion slots CIX CTX100 Virtual Slot for ACTU Relay Cabinet 02 Slot 05 CIX200 Select 01 04 for either cabinet CIX CTX670 Select 01 08 for Base slots and 01 10 for Expansion slots CIX1200 Select 01 08 for Base slots and 01 10 for Expansion slots ...

Page 295: ...0 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default 0 01 Default Number Enter the telephone number to use by default when originating a call This is the number that the PSTN has registered for billing purposes Possible values Up to 10 ASCII characters default no value 02 Number Prefix Enter the prefix telephone number for which a DID number wil...

Page 296: ...only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default 0 01 Source Type Specify the type of circuit used for outgoing calls 1 PDN 2 GCO 3 Pooled Line Possible values Primary DN 0 99999 Group CO 1 128 or Pool Line Group 1 128 default no value 02 Source Number Specify the number of the source type selected PDN 0 9999 GCO or Pooled Line Possible Values 0 32 CIX100 0 50 CIX200 CIX670 CIX1200 B...

Page 297: ...e Create New DID DNIS ILG screen displays Fill in the three fields on the screen and click Create Now The DID DNIS Number Range Wizard screen displays with the new information 5 Optional Click DID DNIS Table View to view existing DID DNIS assignments This table displays assignments for all DID DNIS ILGs currently programmed in the CIX For more details see DID DNIS Table View on page 6 25 6 After c...

Page 298: ...l existing DID DNIS numbers currently programmed for the selected ILG 2 Optional Click DID DNIS Table View to view existing DID DNIS assignments For more details see DID DNIS Table View on page 6 25 3 When finished click Next Step 3 Assign DID DNIS Number Audio Destinations for ILG 2 1 From Step 3 309 Assign DID DNIS Number Audio Destinations for ILG 2 screen set the DID DNIS Number range Note Thi...

Page 299: ...nd close the BIOU or ACTU night bell control relay Dialing Digits to call in and Ring PDNs PhDNs and or Pilot Numbers Night Ring over External Page feature access code must be included in the dialing digits Access outgoing CO lines Network Nodes and or LCR to set up tandem calls line access codes must be included in the dialing digits Note When Dialing Digits is the selected Destination Type you m...

Page 300: ...d or SMDI Voice Mail integration DTMF VMID Select to set VMID code assignments for DTMF voice mail integration SMDI VMID Select to set VMID code assignments for SMDI voice mail integration All Select to set VMID code assignments for DTMF and SMDI voice mail integration Note DTMF and SMDI Voice Mail integration will not function simultaneously on the CIX Set the VMID Range Select the method in whic...

Page 301: ... CIX40 GIPx MIPU card in R2 CHSU40A2 Cabinet is 01 Slot 05 0105 Cabinet numbers CIX100 Select 01 for Base and Expansion cabinet CIX670 Select 01 for Base and 02 07 respectively for each Expansion cabinet CIX200 Select 01 for Base and 02 for Expansion cabinet CIX1200 Select 01 for Base and 02 12 respectively for each Expansion cabinet Slot numbers CIX100 Select 01 or 03 for Base slots and 05 or 07 ...

Page 302: ...200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU 06 Bearer Svc Speech The Bearer Capabilities Speech 3 1k Audio 7k Audio Unrestricted 64k Unrestricted 56k and 2x64k Unrestricted allowed need to be enabled disabled for the channel group Also the type of map to be used to identify the channels Note In North America only Channel Number B map is used 1 Channel Number B Possible values Enable Default or Disable...

Page 303: ...06 CIX40 GIPx MIPU card in R2 CHSU40A2 Cabinet is 01 Slot 05 0105 Cabinet numbers CTX100 Select 01 for Base and Expansion cabinet CTX670 Select 01 for Base and 02 07 respectively for each Expansion cabinet CIX200 Select 01 for Base and 02 for Expansion cabinet CIX1200 Select 01 for Base and 02 12 respectively for each Expansion cabinet Slot numbers CIX100 Select 01 or 03 for Base slots and 05 or 0...

Page 304: ...U 1 220 CIX1200 HCTU HEXBU 03 OLG The outgoing line group number for this service Note that the OLG number can only be assigned to one service Possible values 1 32 CIX40 1 32 CTX CIX 100 1 50 CIX200 1 50 CTX CIX 670 BCTU only or BBCU only 1 128 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU 04 Effective Channel Number Sets the number of c...

Page 305: ...ec Second choice for Audio Codec Possible values G 711u Default G711a G729a 19 DTMF Transmission Method For DTMF digits you can choose to use INBAND or RFC2833 Default 20 RTCP Support Enable to allow RTCP packets to be sent this helps to detect QoS errors during calls Possible values Enable Default or Disable 21 T 38 Support In the future this can be enabled to allow FAX by T 38 22 SIP Server Cach...

Page 306: ...es Possible values Normal Default or High TOS Reliability Type for Media Not supported in this release see Prog 150 If TOS is selected in field 24 TOS Field Type for Media select Normal for most cases Possible values Normal Default or High 26 DSCP for Media Not supported in this release see Prog 150 If DSCP is selected in field 24 TOS Field Type for Media select a priority level Possible values 0 ...

Page 307: ...DSCP is selected in field 28 TOS Field Type for Signaling select a priority level Possible values 0 63 Default 0 31 Call Release On QoS Failure Enable to have calls disconnected when poor QoS is detected Possible values Enable or Disable Default 32 QoS Failure Notification Timer Interval to log QoS errors 33 SIP Trunk Service Recovery Time After registration of a SIP trunk fails e g internet conne...

Page 308: ... after the symbol of the To field of the SIP register message This value can either be the fully qualified domain name or the SIP server IP Address 39 Assert Identity This field determines whether Assert Identity is used or not This field is used by the service provider for anonymous caller ID Possible values Enable or Disable Default FIELD DESCRIPTION ...

Page 309: ...changes to this program Prog 328 will DELETE all the URIs programmed Once this is set do not change it 2 Make the required entries for Channel Groups 3 Click Set FIELD DESCRIPTION 00 SIP Trunk Channel Group Select a Channel Group Number Possible values 1 32 CIX40 1 32 CTX100 1 48 CTX670 Basic CIX200 1 128 CTX670 Exp 1 48 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default n...

Page 310: ...32 CIX40 1 32 CIX100 1 48 CIX200 CIX 670 Basic CIX1200 Basic 1 128 CIX 670 Exp CIX1200 Exp 01 URI Index The Index into the table of URIs There are a maximum of 160 per card Possible values 1 72 CIX40 1 72 CIX100 1 160 CIX200 CIX 670 Basic CIX1200 Basic 1 160 CIX 670 Exp CIX1200 Exp 02 SIP URI The user portion of the SIP URI The host portion is assigned by Prog 327 field 5 03 SIP URI User Name The ...

Page 311: ...100 CIX200 CIX670 CIX1200 default no value 01 Call Distribution Method Select the Call Distribution Method for attendant console Possible values Most Idle First default or Broadcast 02 Alternate Destination Enter the Alternate Attendant Destination DN Network DN or Group Pilot Number If no data is entered in this field any previous entries are overwritten Possible values Up to 32 digits default no...

Page 312: ...o ICI Groups 1 10 Assign the 3rd ILG to ICI Groups 1 10 Assign the 4th ILG to ICI Groups 1 10 Note Each ILG can only be assigned once in any of the ICI Groups Possible values 1 6 CTX28 1 32 CIX40 1 32 CTX CIX 100 1 50 CIX200 1 50 CTX CIX 670 BCTU only or BBCU only 1 128 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default 0 FIELD DESCRI...

Page 313: ... 01 Day Night Mode Select the time of day mode Day1 Day2 Night from the table below Possible values Day1 Day2 Night default no value 02 Called Number Index Emergency call group number 1 4 The system will hunt through these in numerical order to find an available emergency destination Possible values 1 4 default no value 03 Emergency Call Destination Enter the DN pilot number or private number to b...

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Page 315: ...guration Assign the xIPU IP Address subnet mask and gateway BIPU Configuration IP Telephony BIPU Configuration Assign the BIPU M IP Address subnet mask and gateway Station Programming Assigning PDNs to IP telephones using IP resources This can be completed by using the Network eManager PDN Range wizard or manually created IP Telephony IPT Data Program 200 station basic IP telephones assigned to xI...

Page 316: ...tation ID will display automatically This will be the same as the PDN assigned in the Station Data program field 02 Station IP Address type Contact the network administrator for the type ANY DCHP FIX Static field 03 Station IP Address If FIXED enter the IP address If ANY make no entry After the IP telephone is configured this will populate field 04 Auto Assign Station ID Set preference field 05 Se...

Page 317: ...ptions These options will set the selected IP telephones the parameters specified below or Resets the IP telephones selected above to the default values Set VLAN settings of IP telephones Set the IP telephones selected above to the parameters specified below Reset VLAN setting of IP telephones Reset the IP telephones selected above to the default value VLAN tagging disabled VID 1 for the phone por...

Page 318: ...system initialization The PDN Range wizard can also be used to assign PDNs to the BIPU channels 4 Select IP Telephony IPT Data Program 250 Set field 05 Station Terminal Authentication Mode to apply if the PDN assigned to a particular IP Telephone should be linked reserved for to that telephone s MAC address Each telephone has a unique hard coded MAC address This prevents other IP telephones from u...

Page 319: ... each IP Telephone set its network connection parameters using the 369Hold program mode refer to the instructions that follow Notes Some IP telephones parameters must be set from each individual IP telephone using 369Hold programming These parameters remain stored in the IP telephone even if the telephone is unplugged This allows the telephone to be moved to different locations without reprogrammi...

Page 320: ...P telephone is valid If another IP telephone which has the same PDN is connected to the network the CIX rejects the registration of this IP telephone because the MAC address of IP telephone is different When disable is set you can move the PDN from an IP telephone to another IP telephone and another IP telephone can be connected to the CIX In program 250 field 05 is the same parameter for the term...

Page 321: ...g at best effort If you enable IEEE802 1p select which priority level to use Voice or Best Effort in 08 IEEE802 1p Configuration on this screen All Ethernet devices on the LAN routers switches etc must support IEEE802 1p for this feature to work correctly Possible values Enable or Disable Default 08 IEEE802 1p Configuration If 07 IEEE802 1p is enabled select Voice priority for BIUP IPT voice packe...

Page 322: ...th LIPUs only no BIPU Q is possible This applies only to Strata Net IP operation This parameter has no effect on BIPU M cards used for IP Telephones Possible values Disable Default Enable 19 Tail Length of Echo Canceller for MIPU This applies only to the MIPU and the GIPU BIPU GIPH LIPU use FK10 Possible values 1 16 ms echo cancel 2 32 ms echo cancel 3 64 ms echo cancel 20 SIP Trunk Diffserv Enabl...

Page 323: ...ype If TOS is selected in field 21above select Normal for most cases Possible values Normal Default or High SIP Trunk TOS Reliability Type If TOS is selected in field 21above select Normal for most cases Possible values Normal Default or High 23 SIP Trunk DSCP If DSCP is selected in field 21 above select a priority level Possible values 0 63 Default 0 FIELD DESCRIPTION ...

Page 324: ...X670 Select 01 for Base and 02 07 respectively for each Expansion cabinet CIX1200 Select 01 for Base and 02 12 respectively for each Expansion cabinet Slot numbers CIX CTX100 Select 01 04 for Base slots and 05 09 for Expansion slots CIX CTX100 Virtual Slot for ACTU Relay Cabinet 02 Slot 05 CIX200 Select 01 04 for either cabinet CIX CTX670 Select 01 08 for Base slots and 01 10 for Expansion slots C...

Page 325: ...ne is automatically switched from Table 1 to Table 2 in Program 250 07 However switching back to G 711 requires that you manually switch back to the Table 1 default parameter settings Possible values 1 128 CIX100 CIX670 and CIX1200 Basic 1 256 CIX670 and CIX1200 Exp 01 Voice Packet Trans Int Voice Packet Transmission Interval This depends on the encoding method G711 or G729A The default setting ar...

Page 326: ...or MIPU GIPU 10 ms 20 ms default 30 ms 40 ms 80 ms only when G 729A is assigned 40ms when G 711 assigned 09 Jitter Buffer Type for MIPU GIPU Fixed Adaptive default Relative to FK02 10 Jitter Buffer Length for MIPU GIPU 0 to 200 ms default 100 ms Corresponding to FK03 11 Maximum Acceptable Jitter Buffer for MIPU GIPU 10 to 400 ms default 200 ms Corresponding to FK04 12 Packet Loss Ratio for MIPU GI...

Page 327: ...IX1200 Select 01 for Base and 02 12 respectively for each Expansion cabinet Slot numbers CIX CTX100 Select 01 04 for Base slots and 05 09 for Expansion slots CIX CTX100 Virtual Slot for ACTU Relay Cabinet 02 Slot 05 CIX200 Select 01 04 for either cabinet CIX CTX670 Select 01 08 for Base slots and 01 10 for Expansion slots CXI1200 Select 01 08 for Base slots and 01 10 for Expansion slots CTX28 and ...

Page 328: ...n of IPU IPH Firmware version of MIPU GIPx LIPU is displayed Possible values Max 16 characters Possible values For IPU 15 digits IPUXX_XXY_AZXX IPUXX_XX firmware version Y Boot loader version AZXX DSP Configuration File A Country Z Major version 0 9 XX Minor version 00 99 08 Version of LIPS Firmware version of LIPS X is shown Possible values Max 16 characters 09 Available IPU IPH IP Ports Number o...

Page 329: ...AN tagging Possible values Enable Disable The default value is Disable 18 LIPS VLAN ID Set the VLAN ID Possible values 1 4094 The default value is 1 19 IP Strata Net RTP Base Port IPU IPH The base port number of the 32 port range for IP Strata Net RTP protocol can be set for individual MIPU LIPU or GIPx cards Possible values 16384 16511 Note Only even port numbers can be assigned 20 Strata Net RTP...

Page 330: ...first octet address from 0 255 for the MIPU This feature only pertains to the MIPU card 24 MIPU Hostname A hostname is a unique network name by which a host device on the network can be identified Enter a hostname for the IP card with a max 32 characters 25 MIPU Primary DNS Suffix A DNS suffix is a name appended after the computer name to form a fully qualified domain name For example in mipu1 tos...

Page 331: ...aracters 02 Station IP Address Type Select the Station IP Address to be static fixed or dynamic in which case it obtains an IP address from a DHCP server Possible values Fixed or Any Default 03 Station IP Address Enter the Station static IP Address if a static address is needed per Station IP Address Type set in 02 above Possible values XXX XXX XXX XXX where XXX 0 255 04 Auto Assign Station ID Use...

Page 332: ...hould be assigned to this IP telephone voice tables are configured in Program 152 When the G711 Audio Codec is selected in 08 codec below the default values in Program 152 01 Table 1 should be used When the G 729A codec is selected in 08 Audio Codec below the default values in Program 152 01 Table 2 should be used Important When switching the IP telephone from the G 711 to the G 729 codec the firs...

Page 333: ...station Possible values Tone Default Outband or Inband Note This parameter is not supported in CIX 14 Secondary Audio Codec for Full IP station IP telephones have two built in codecs Select the audio codec that should be used in this IP telephone The G 711codec provides the highest voice quality but uses the most network bandwidth about 115kbps per IP telephone when in use The G 729A codec provide...

Page 334: ...figuration Possible values 1026 65532 Default 49154 Note Only even port numbers can be assigned FIELD DESCRIPTION CIX When a system has LIPUs with private IP addresses and LIPUs with public IP addresses set IPT 2 Global Network LIPU 2 LIPU 1 Public IP Address Private NAT Router Private IP Address IP Address IPT 1 Private IP Address Prog 250 FK16 as shown here to prevent one way speech path between...

Page 335: ...e DN entered in the Primary DN field Delete Enter a Primary DN or a range of Primary DNs to delete and click OK Change DN Enter a DN in the Primary DN field and click Change DN Enter the new DN assignment and click OK 3 Setup the DN by adding values to the remaining fields 4 Click Submit Note The max number of IP telephones programmed on one MIPU MIPU24 is 24 the GIPU8 is 8 FIELD DESCRIPTION 00 Pr...

Page 336: ... and 02 12 respectively for each Expansion cabinet Slot numbers CIX CTX100 Select 01 04 for Base slots and 05 08 for Expansion slots CIX CTX100 Virtual Slot for ACTU Relay Cabinet 02 Slot 05 CIX200 Select 01 04 for either cabinet CIX CTX670 Select 01 08 for Base slots and 01 10 for Expansion slots CIX1200 Select 01 08 for Base slots and 01 10 for Expansion slots CTX28 and CIX40 assignments are har...

Page 337: ... values 1 16s Day 2 Facilities Restriction Level for Day 2 Mode Possible values 1 16s Night Facilities Restriction Level for Night Mode Possible values 1 16 08 LCR Group Least Cost Routing Group Number Possible values 1 16 09 QPL Day1 Queuing Priority Level for Day 1 Mode Possible values 1 16 QPL Day 2 Queuing Priority Level for Day 2 Mode Possible values 1 16 QPL Night Queuing Priority Level for ...

Page 338: ... Strata Net Possible values Dial string of 1 5 digits 16 CESID E911 Calling Party Information identifier for this station CESID Should be a valid NANP telephone number Possible values Up to 16 digits 17 Emergency Call Group The Emergency call group that this station belongs to Possible values 1 8 Default 1 18 Remote CF DND Password Password to remotely set or cancel DND or station Call Forward fro...

Page 339: ...efault or Disabled 26 Door Over DND Enable DND to be overridden by a door phone Possible values Override or Not Override Default 27 Set System Speed Dial Privilege to set System Speed Dial numbers Possible values Enabled or Disabled Default 28 Network COS Network Class Of Service number Possible values 1 Default 32 29 Auto OCA OCA occurs automatically when making a call to a busy station that allo...

Page 340: ...ion will receive stuttered dial tone when it has a message waiting indication and the station will receive a busy tone burst before dial tone when in the DND mode Disable This station will receive normal dial tone when it has a message waiting or when it is in the DND mode Possible values Enabled Default or Disabled 37 Activate Message Waiting Enable This station is allowed to activate station to ...

Page 341: ...nd node providing this is allowed by the PSTN This number will be displayed as the Caller ID number This number is not sent to local PSTNs connected to the node from which the call is originated nor is it sent when making conventional Tie line calls that terminate on a PSTN at a far end node Possible values 32 Digits max 43 Security Code Used for log in to My Phone manger when Voice Mail does not ...

Page 342: ... assignments are hard coded and cannot be changed Virtual Slot for GCTU Relay Cabinet 02 Slot 05 01 01 8 digital telephones on motherboard CTX28 CIX40 R1HW and R2HW 01 02 3 CO lines on motherboard CTX28 CIX40 R1HW 4 CO lines CIX40 R2HW 01 03 no card CTX28 CIX40 R1HW GVPH CIX40 R2HW 01 04 1 Base or 2 GSTU analog station ports CTX28 CIX40 R1HW and R2HW 01 05 GVMU CTX28 GVPH CIX40 R1HW GIPx MIPU or G...

Page 343: ...U Address 2 Enter the Remote Node ID 3 Enter the IP Address of the MIPU GIPU LIPU in that remote node 4 Click Add 5 To Remove or Modify a node double click the Node ID 54 Simple System SpeedDial Whether or not to system speed dial supplement is allowed Possible values Enabled or Disabled Default 55 SIP Inband Mode Whether or not SIP extensions can transmit DTMF to a trunk while ringing the called ...

Page 344: ...260 than the number of xIPU ports When an IP telephone DN is programmed Prog 260 as Fixed Assignment it is registered to an available xIPU resource The xIPU resource must be available when the DN is programmed When the IP telephone DN is in use it will use that xIPU port When logged out the xIPU port is held for that IP telephone DN If an xIPU resource is not available the IP telephone DN cannot b...

Page 345: ... 260 field 51 Displays the PDN Equipment Number of the MIPU GIPU LIPU the IP telephone is connecting with XXYYZZ XX Cab YY Slot ZZ LAN IF No Login 674 Other Node MIPU GIPU LIPU IP Address Assignment Login to Multi Node Upper IPT2010 2020 IP5122 SD 5122 SDC 5132 SD Parameter Name Range Default Used Function Lower IPT2008 IP5131 SDL Network Setting Mode SELECT 2 field 25 Whether or not to apply Auto...

Page 346: ...assword when field 49 Enable field 50 Use Transfer Registration Enable IP Mobility Disable This DN does not have IP Mobility field 51 Read Only field Displays the MIPU GIPU LIPU equipment number for this DN 3 For multi node systems assign the IP Address of the MIPU GIPU LIPU card in each node Use Network eManager Strata Net Remote Node IPU Address These assignments must be made in all nodes Compat...

Page 347: ... of IPTs is automatically disabled if its current status is idle IPTs are updated one by one Up to maximum 128 IPTs can be selected for one updating process xIPU is re enabled if its initial state was idle These steps are repeated automatically until the entire user selection is processed Both the xIPU and IPT update pages have an Abort and Abort All button The Abort button is available per item x...

Page 348: ...ion group Important The External FTP Server must be used if IPT BIPUs and or Network eManager do not have the same subnet address Network eManager provides an External FTP list page to manage FTP information for External FTP servers This page can be used to add modify and remove FTP server information user password IP address directory and file for External FTP servers or the Network eManager loca...

Page 349: ... as the external FTP server Data Directory This is the folder on the Smart Media card where the update file is stored If the FTP Server is Local eManager or External Server this is a virtual FTP directory The virtual directory path property indicates the physical location where the update file is stored File Name Enter the name of the updated file vmlinus FIELD DESCRIPTION FTP Account User Name En...

Page 350: ... Note Use the IP B Prog to update IP telephone sets connected to BIPU cards Use the IP L Prog to update the later IP telephone sets connected to MIPU GIPU LIPU cards Programming 1 Select Maintenance IP Firmware Update IPT B Update Then select the BIPU card slot OR Select Maintenance IP Firmware Update IPT_L M G Update Then select xIPU card slot 2 Select IPTs to be updated 3 Repeat step 2 and 3 for...

Page 351: ...rs In Voice Mail applications Pilot DNs are used to call directly or transfer calls directly to specific voice mail boxes this is done by setting VM as the alternate destination and using the VMID to send the call to a specific VM box On Multi Node CIX Strata Net Networks Pilot DNs must be unique throughout the entire network A Pilot DN of a CIX Node must not be a duplicate of any other type of DN...

Page 352: ...DNs CIX40 90 CIX100 CIX200 and CIX670 Basic 100 Exp 256 CIX1200 Basic 100 Exp 256 01 Alternate Destination Calls to the Pilot DN will be routed to the alternate destination if the Pilot DN is not available example ACD after shift If Dialing Digits is selected enter the appropriate DN in the Alternate DN assignment Possible values No Data default Dialing Digits or Night Bell Alternate DN If Dialing...

Page 353: ...or 15 is always sent to voice mail on DID DNIS calls that ring directly to voice mail or ring a DN which then forwards to voice mail before it is ever answered 02 Cancellation Method for VM MW Select the method used to cancel voice mail message waiting indication Possible values Auto and Access Code Cancel or Access Code Cancel default 03 Message Desk Number Enable sending of the SMDI Message Desk...

Page 354: ...MF VMID string for calls arriving at the voice mail to retrieve messages Possible values Up to 4 ASCII characters default 92 16 Transfer Direct to VM DN Pilot DN of the VM as a direct transfer destination Possible values Up to 7 ASCII characters default no value 17 Length of VM ID Select the number of characters in VMID string Possible values 1 10 default 10 18 SMDI Call ID Packet Enable to send S...

Page 355: ... DN Possible values Up to 5 digits default no value 01 Control Method Specify In band or SMDI integration Select SMDI for remote voice mail Possible values Inband or SMDI default no value 02 Send A D Tone Select whether Strata CIX sends A or D tone when a station connecting to voice mail answers or disconnects respectively Possible values Enable or Disable default no value 03 Send B Tone Enable St...

Page 356: ...uch as camp on and call forwarding DR is always applied to calls originated through LCR and may be applied to calls originated through Trunk Group Access Individual Trunk Access CO Key Group CO Key Pooled Line Key and Strata Net private networking Special screening tables allow restriction of calls placed through Centrex or PBXs to which the Strata CIX may be connected Each OLG can be programmed t...

Page 357: ...estination Restriction Least Cost Routing Strata CIX Programming Vol 1 12 09 9 7 Services Basic Operation The flow chart below describes the basic logic by which calls are connected or rejected as a result of DR ...

Page 358: ...is irrelevant DR Screening for OLG Table An OLG specific DR Screening Table is used when a call is originated through a Line Key Pooled Line Key Group CO Key Trunk Group Access Code or Direct Trunk Access Code and a CO line is chosen that requires DR The decision to apply DR to an OLG is made in 306 307 Outgoing Line Groups on page 6 5 If the OLG does not require DR the call is connected to the de...

Page 359: ...Table has been established for a DRL its exception table can be created using 534 DRL Exception Table Assignment on page 9 27 Exceptional DR Tables are optional Dial strings in Exception tables may be as long as 11 digits If it was desired to deny access to every office code in the 617 area code except Directory Assistance one would first create a deny table that included 617 and then create an as...

Page 360: ... It defines what DR action should be applied after users dial the Centrex PBX line access code Bypass or Skip and Apply DR It is also used to assign OLG to this table and or enable Centrex assume 9 dialing Program 117 Public Dial Plan Digit Analysis Use this program to prevent standard telephone users from avoiding DR by sending DTMF tones to the PSTN before DR analysis is complete In LCR applicat...

Page 361: ...rride in the telephone user guide Program 509 System Speed Dial DRL level Set the DRL COS FRL and OPL level that should be applied when users dial outgoing calls using system speed This must be enabled in 105 09 system parameters Program 306 Outgoing Line Groups Set Station options that are related to DR and other outgoing call features Table 9 1 DRL Dial String Template DRL Allow Deny Exception D...

Page 362: ...ow represents the process by which the Strata CIX analyzes dialed digits and makes LCR decisions The graphic is divided into four areas each described below DR and call connection are described elsewhere in this document and are shown here only for their roles in the LCR process Figure 1 LCR Analysis Process Flow ...

Page 363: ...ars in the exception table the call is assigned to the route plan stored in the exception table Otherwise the route plan stored in the initial table is used Time of Day The Strata CIX maintains time and day values for LCR separate from those for the general system One day can be divided into three zones and each day can be categorized as a Weekday Weekend or Holiday Connection Selection of a Route...

Page 364: ...ysis is complete In LCR applications it allows calls to cut through to the PSTN immediately so users do not have to wait for a pause timer to cut through after dialing a number LCR Route Plan Setup Program 520 LCR Local Route Plan Assignments Use this program to select which LCR route plan is used for local calls Programs 521 522 Route Plan Digit Analysis Table Use this program to assign Analysis ...

Page 365: ...per Route Plan basis Route Plan Analysis Digits Click this button to view the Route Plan Analysis table Route Choice Definition Click this button to view the Route Choice Table view Station LCR Group Click this button to view the Station LCR Group table LCR Day of Week and Time Zone Setup Program 528 LCR Days of the Week Assignments Use this program to assign each day of the week as a Weekday Week...

Page 366: ...alls FIELD DESCRIPTION 01 Local Area Code Enter the 3 digit area code for the dialing area where the system is installed This is the area code of the CO that provides local CO lines to the system If no data is entered in this field any previously programmed data is lost Possible values 3 digits default no value 02 Local Route Plan Enter the LCR route plan number to be used to route local calls Loc...

Page 367: ... may have up to 2500 members in CTX28 CIX40 CIX100 CIX200 and CIX 670 basic and expanded A digit string can only be in one table at a time Digits may include wild cards X and N where X 0 9 and N 2 9 A digit string may be up to 7 digits for CTX28 CIX40 CIX100 CIX200 and CIX 670 basic and expanded A digit string may be up to 19 digits for CIX1200 basic and expanded default no value 01 Route Plan Num...

Page 368: ...gned to a Exception Plan Analysis Table Strings may be up to 19 digits long An Exception Plan Analysis Table may have up to 1280 members in CTX28 CIX40 CIX100 CIX200 and CIX 670 basic and expanded An Exception Plan Analysis Table may have up to 2500 members in CIX1200 basic and expanded A digit string can only be in one table at a time Digits may include wild cards X and N where X 0 9 and N 2 9 de...

Page 369: ...oute Definition 1 enter the First Choice Route For Field 02 Route Definition 2 enter the Second Choice Route For Field 03 Route Definition 3 enter the Third Choice Route For Field 04 Route Definition 4 enter the Fourth Choice Route For Field 05 Route Definition 5 enter the Fifth Choice Route For Field 06 Route Definition 6 enter the Sixth Choice Route FIELD DESCRIPTION 00 Route Choice Table Enter ...

Page 370: ...ification Index Select the Digit Modification Index associated with this Route Definition Possible values 1 128 default no data 0 means no data FIELD DESCRIPTION 00 Digit Modification Index Select the Digit Modification Index used by the LCR Route Choice table to determine the digit modification treatment to be applied Leading digits of a dialed number may be deleted leading and trailing digits ma...

Page 371: ...hedule indexed by Time of Day Type of Day and LCR Group Enter the LCR route plan number that should be used Total Route Plans available for CTX28 CIX40 CIX200 and CIX670 basic or expanded is 64 Total Route Plans available for CIX1200 Basic or expanded is 128 Entering 0 deletes the Exception Digits from the table default no value 01 Type of Day Select the Type of Day Possible values Weekday default...

Page 372: ... weekdays weekend days or holidays for LCR FIELD DESCRIPTION 01 Monday Select the Day Type to assign to this day Possible values Weekday default Weekend or Holiday 02 Tuesday 03 Wednesday 04 Thursday 05 Friday 06 Saturday Select the Day Type to assign to this day Weekday Weekend default or Holiday 07 Sunday Select the Day Type to assign to this day Weekday Weekend default or Holiday ...

Page 373: ...ue 01 Add Delete Choose to add or delete this date from the holiday table Expired dates remain in the table unless deleted Possible values Add or Delete default FIELD DESCRIPTION 00 Route Plan Select the LCR route plan number to assign to this time zone Possible values Total Route Plans available for CTX28 CIX40 CIX200 and CIX670 basic or expanded is 64 Total Route Plans available for CIX1200 Basi...

Page 374: ...ue 01 Add String to Table Add the screening dial string to the DR LCR screening table Possible values Add or Delete default 02 Destination Restriction Action Select DR Action Possible values Bypass default or Skip and Apply Bypass Do not apply DR Skip and Apply Apply DR to the dialed digits excluding the number of digits specified in skip length 03 Least Cost Routing Action Select LCR Action Possi...

Page 375: ...ss Code Enter the access code expected by an attached Centrex PBX or Tie line Possible values Up to 8 ASCII characters default no value 02 Add or Delete Code Add or Delete the code entered above Leaving the field empty removes an existing code Activation requires entries in OLG Group number and 01 Behind Centrex Access Code above Possible values Add or Delete default 03 DR Action for Centrex Apply...

Page 376: ...mand 533 DRL Table Assignment Prerequisite Program None This program adds or deletes entries in the DR Table associated with the DRL entered in Step 2 above FIELD DESCRIPTION 00 Destination Restriction Level DRL Select the DRL Number Possible values 1 16 default no value 01 Type of Table Specify whether this DR Table is an allow table or deny table Possible values Allow or Deny default FIELD DESCR...

Page 377: ...Screening Table View The Centrex PBX Screening Table View enables you to the Centrex PBX Screening table To access the Centrex PBX Screening Table View select LCR DR OLG Screening Table View See Table Views in Chapter 2 for table functionality FIELD DESCRIPTION 00 Destination Restriction Level DRL Enter the DRL for which you want to populate an exception table Possible values 1 16 default no value...

Page 378: ...count code dialed in the SMDR record for further processing by call accounting equipment All account codes in a CIX verified or not must have the same number of digits Registered Digit Length parameter 02 in Program 570 below The system can be programmed to verify only a portion of an account code Verified Program Length parameter 01 in Program 570 below For example a company may choose to identif...

Page 379: ...rified against the table built in 506 Verified Account Codes The Verified Digit Length may be shorter than or as long as the Registered Digit Length Note This field is not changed when 506 Verified Account Codes on page 9 30 are registered Possible values 4 15 default 4 02 Registered Digit Length The Registered Digit Length sets the number of digits in all account codes whether voluntary forced an...

Page 380: ... 4000 CIX1200 Exp HEXAU or HEXBU Possible values 4 15 digits default 6 01 Verified Flag The Account Code Flag determines whether the number entered is used as a verified account code or not Some applications may allow users to dial an account code which changes the restriction level for the call allowing it to be placed Possible values Set or No Set default Note To delete a Verified Account Code s...

Page 381: ...m 105 System Data 1 Select LCR DR DR Override by System Speed Dial 2 Select the COS DRL FRL and QPL override values 3 Get Default sets all data to factory defaults 4 Click Submit FIELD DESCRIPTION 01 Override COS Select the override COS value Possible values 1 32 default 1 02 Override DRL Select the override DRL value Possible values 1 16 default 1 03 Override FRL Select the override FRL value Pos...

Page 382: ... 00 COS Override Index Select the COS Override index Possible values 1 16 default no value 01 COS Override Code Select the COS Override Code as entered by users If no data is entered in this field any previously entered data is erased Possible values Up to 8 ASCII characters default no value 02 Set COS Select COS number for this override code Possible values 1 32 default 1 03 Set DRL Select DRL nu...

Page 383: ...de ID 27x IDs 270 to 279 10 IDs Starting with the digits 27 are possible Node ID 27 ID 27 1 ID Starting with the digits 27 is possible Note Node ID digits DN digits must be seven digits or less FIELD DESCRIPTION 01 Primary Node ID Enter the primary node ID for this node This node ID identifies the node used for administering Strata Net Possible values Up to 6 digits default no value Primary Overla...

Page 384: ...click Copy to copy data from an existing node ID Get Default sets all data to factory defaults 3 Select the Private Route Choice Table in which to add the node ID entered in Step 2 above Possible values are 1 64 0 Delete and default 0 4 Click Submit FIELD DESCRIPTION 00 Remote Node ID Enter the Remote Node ID for this node Possible values Up to 6 digits default no value 01 Remote Node IP Address E...

Page 385: ...rerequisite Program None Use this command to define a Private Route Definition A Private Route Definition consists of an OLG and a pointer to the private digit modification table that contains the dialed digits to be deleted and or inserted before being communicated to the distant node FIELD DESCRIPTION 00 Pvt Ntwk Route Choice Table Number Select the private network route choice table number Poss...

Page 386: ...git Modification Tables for Private Networking FIELD DESCRIPTION 00 Private Network Digit Modification Table Select the private network digit modification table to be defined Possible values 1 64 default no value 01 Deleted Digits Select the number of leading digits to be deleted Possible values 1 10 0 delete default 02 Insert Leading Digits Select the leading digits to be inserted Possible values...

Page 387: ... of outgoing network COS FIELD DESCRIPTION Ntwk COS Enter the network COS to be mapped Possible values 1 32 default no value Local COS Enter the Local COS to be used in place of the received network COS Possible values 1 32 default no value 02 Off hook Call Announce Choose whether an incoming call with this network COS can activate OCA Possible values Enable or Disable default 03 System Speed Dial...

Page 388: ...6000 1 Select Strata Net Network DN Setup Network DN Assignment Prog 661 and enter a network DN followed by its node ID Repeat this process for each DN FIELD DESCRIPTION Type Select the network DRL FRL QPL type Possible values Outbound or Inbound default no value Outbound maps a local DRL FRL QPL to a network DRL FRL QPL Inbound maps a Network DRL FRL QPL to a local DRL FRL QPL Network DRL FRL QPL...

Page 389: ... the node ID where the DN is located plus the DN to call the DN When using network DN tables for CIX networking assign the primary node ID in Program 656 but do not assign overlap codes The networking tables show the DN numbers and node ID that have been assigned 219 Network DSS Notify Data Delete System Availability Not available with CTX28 This program lets you disable the DSS function for the n...

Page 390: ...id IP address 02 IP Address Route 2 Enter the IP address of the remote xIUP that should be used if all channels in the first xIUP route is busy or disabled Possible values Valid IP address 03 IP Address Route 3 Enter the IP address of the remote xIUP that should be used if all channels in xIUP Route 1 and 2 are busy or disabled Possible values Valid IP address 04IP Address Route 4 Enter the IP add...

Page 391: ...ossible values Up to six digits default no data 01 IP Protocol Type Select the desired IP protocol to be used by the xIUP at the remote node This parameter must match on both nodes of an end to end connection on the IP network Possible values Strata Net IP default H 323 do not use H 323 is not available 02 Voice Packet Table Select the desired voice packet configuration table number programmed in ...

Page 392: ... 711A or G729A 07 DTMF Translation Select of whether DTMF translation by the control channel is enabled or not This parameter should be enabled when using G 729A codecs and disabled if using G 711 codecs for end to end DTMF signaling This parameter must match on both nodes of an end to end connection on the IP network Possible values Enable or disable default 08 E911 Priority If E911 calls origina...

Page 393: ...ne Assigns system wide SMDR parameters FIELD DESCRIPTION 01 Caller ID Field Include Caller ID records in SMDR Possible values Enable or Disable default 02 Record for Abandoned Call Generate B Record for an abandoned call Possible values Enable or Disable default 03 Record ANI Include ANI in SMDR record Possible values Enable default or Disable 04 Record Authorization Code Include authorization cod...

Page 394: ...8 CTX CIX670 BCTU BEXU or BBCU BECU 1 50 CIX1200 HCTU only 1 128 CIX1200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default 0 01 Generate SMDR Records Enable to generate records for this ILG Possible values Enable default or Disable 02 DNIS Field Indication Check to include DNIS information in records for this ILG Possible values Enable default or Disable 03 Record Incoming Call Enable record generation ...

Page 395: ...200 HCTU HEXAU 1 220 CIX1200 HCTU HEXBU default 0 02 Outgoing Records Generate records for outgoing calls SMDR Record Display must be enabled Possible values Enable default or Disable 03 Charged Station Apply the SMDR record of a transferred call to its source or its destination Possible values Source default or Destination 04 Abandoned Outbound Call Record abandoned outbound calls Enable or Disab...

Page 396: ... See the Table 9 2 below Possible values Up to 6 digits default no value 01 Primary DN Enter Station DN for which to store call history data Possible values Up to 5 digits default no value Table 9 2 Circuit Type Code Definitions Circuit Name Circuit Type Circuit Number Example DN 1 0 99999 DN if DN is 200 value is 1200 CO 2 1 264 Trunk Number if CO is 30 value is 230 GCO 3 1 128 GCO Key Group Numb...

Page 397: ... Submit 507 573 Door Phone Assignment Prerequisite Program None This assignment configures Door Phone Control Boxes DDCBs and Door Phones MDFBs DDCBs can be connected to ADKU PDKU and or BDKU interface PCBs Up to three MDFBs can be connected to one DDCB A door lock control relay may be assigned to the B output of the DDCB in place of a MDFB door phone see 508 Door Lock Control Assignment on page 9...

Page 398: ...1 is assigned to the lowest DDCB Equipment and DDCB2 to the next lowest etc If DDCB Circuit B is set to door lock a door phone cannot be set 01 DDCB Equipment No Enter the DDCB equipment number to which the door phone should be assigned Enter data as XXYYZZ XX cabinet 01 07 YY slot 01 10 ZZ analog trunk circuit 01 08 or ZZ T1 channel 01 24 Example If a line should be assigned to an RCOU in cabinet...

Page 399: ...hone rings the telephones or when the telephone calls the door phone Possible values Up to 16 characters default no value 06 Day1 Destination Destination Number 07 Day2 Destination Destination Number 08 Night Destination Destination Number Select the type of destination that should ring when the door phone button is pressed during the system Day1 Day2 or Night mode Possible values None default DN ...

Page 400: ...umber to configure Possible values 1 3 CTX28 CIX40 1 4 CIX100 1 5 CIX670 Basic 1 10 CIX670 and CIX1200 Expanded default no value 01 Interface Type Door lock control relay contacts are provided by the DDCB Port B and BIOU interface control relays Possible values None default BIOU or DDCB 02 BIOU Relay Number Assign BIOU control relay as a door lock relay This relay activates when the door lock butt...

Page 401: ...on cabinet CIX1200 Select 01 for Base and 02 12 respectively for each Expansion cabinet Slot numbers CIX CTX100 Select 01 04 for Base slots and 05 08 for Expansion slots CIX CTX100 Virtual Slot for ACTU Relay Cabinet 02 Slot 05 CIX200 Select 01 04 for either cabinet CIX CTX670 Select 01 08 for Base slots and 01 10 for Expansion slots CXI1200 Select 01 08 for Base slots and 01 10 for Expansion slot...

Page 402: ...fault no value Note BIOU 1 and BIOU 2 are assigned in Program 100 Card Assignment 01 BIOU Relay 1 or 5 or CIX100 02 BIOU Relay 2 or 6 03 BIOU Relay 3 or 7 04 BIOU Relay 4 or 8 View the function of BIOU1 control relay 1 or BIOU2 control relay 5 View the function of BIOU1 control relay 2 or BIOU2 control relay 6 View the function of BIOU1 control relay 3 or BIOU2 control relay 7 View the function of...

Page 403: ...e 01 16 Page Groups 17 All Page Group 18 All Call Emergency Page Group Check the box if the selected BIOU page zone relay should activate with this page group Possible values On or Off default 19 BGM Mute Relay 20 27 PG17 24 CIX1200 Exp Assign BIOU generic relay as the BGM mute relay This relay activates whenever the external page is in use BIOU1 Generic Relays 1 4 BIOU2 Generic Relays 5 8 Possibl...

Page 404: ...l Group 1 Select Trunk Enhanced 911 2 Select Program 550 data 3 Click Submit FIELD DESCRIPTION 00 Emergency Call Group Number Specify the Emergency Call Group Possible values 1 8 default no value 01 08 OLG1 8 Specify the first through eighth OLG to be chosen for an E911 call Possible values 0 32 CIX100 0 50 CIX200 CIX670 CIX1200 Basic 0 128 CIX670 Exp CIX1200 Exp A 0 220 CIX1200 Exp B default 0 ...

Page 405: ...IX check software versions and set the region for built in parameters not changeable by jumper or switch unique for each region and affect system operation 1 Select Maintenance Hardware Info and Control CIX Processor 2 Click Restart to reset Strata CIX or click Initialize CIX to delete programmed data and revert to default settings 3 901 CIX Version data is for viewing only 4 Get Default sets all ...

Page 406: ...clicking Initialize CIX CTX Notes Restoring data from the SM SD card may take an hour or more During the restore process the telephone LCD may display date and time This does not necessarily indicate completion of the restore process To verify completion of the restore process access the programming mode from a telephone and enter your password If the system enables you to continue the data restor...

Page 407: ...t is connected Possible values CIX1200 CIX670 CIX200 CIX100 Active only Active Software Displays the software versions These fields indicate the following A Indicates software for USA Canada or Mexico Rx xx Indicates the CIX release level M0011 00 The software version number Note The Active software does not always have to be the same as the Standby software although the Active and Standby softwar...

Page 408: ... value Leap year will display based on the year entered Possible values Leap Leap Next x where x 1 2 or 3 X is the number of years since the previous leap year read only default no value Time Set Strata CIXs current time hhmmss Possible values hh hour mm minutes and ss seconds default no value FIELD DESCRIPTION Enable Automatic Day Light Savings Time Change This field is not set by default This fi...

Page 409: ...ing software version Note The procedure below will refer to the SM SD card The same procedures are used for both the SmartMedia and Secure Digital card Administration and Use When the SM SD card is used to perform one of its functions it is installed in the SM SD slot of the Strata CIX processor It must be first formatted for Strata CIX operation by running Forced Format Program 908 Using the PC t...

Page 410: ...e Network eManager PC using Windows Explorer before you can use the SM SD FTP screen The folders must be created under the following path which already exists on the Network eManager PC CIX WinAdmin Ctmc_Local SM SDCard Your Folder Name 3 After the SM card has been formatted and your folders have been created on the Network eManager PC you can manage files as described below Download Copy files fr...

Page 411: ...ce Evnttrce Network eManager Event Trace files are saved into this folder Progdata Your Strata CIX programmed settings are all saved in this folder When a backup is performed Strata CIX saves programmed data to the Progdata folder as a default dat file Note To perform the backup function you must first delete any existing default dat files to allow CIX to create a new default dat file Program The ...

Page 412: ...ackup procedure has been completed click the Browse to find the corresponding CIX software update for each CIX system to be updated the udpate software must match the corresponding system or the update procedure will fail 4 Click on Step 2 Upload file s to eManager server The update software is copied to a designated folder in the Network eManager server 5 When all the CIX software updates have be...

Page 413: ...0 5 This program enables you to backup programmed data from Strata CIX to an SM SD Card 1 Install the SM SD Card into the designated slot of the Strata CIX processor Note The SM SD card must be formatted by Strata CIX and the Progdata folder must be empty no Default dat file 2 Select Maintenance Data Backup 3 Select the system s to backup Click Cancel to interrupt the selected function 4 Click Bac...

Page 414: ... to the CIX maintenance modem To change TCP IP settings see CIX Processor NIC Interface TCP IP Auto programming on page 1 9 1 Select Maintenance CIX Processor IP Address 2 The following Strata CIX default address displays IP Address a b c d where a b c d 0 255 This IP address is for the NIC Ethernet only Subnet Mask e f g h where e f g h 0 255 default 255 255 255 0 Octet h in SubNet Mask cannot be...

Page 415: ...TP User Accounts are stored in memory on the Strata CIX processor and are intentionally deleted for security when the Strata CIX is powered off on or initialized File Information Prerequisite Program None This program enables you to view lists of Alarm and Administration files stored on the Strata CIX SM SD card See Set Time and Date on page 10 4 for more information about these files 1 Select Mai...

Page 416: ...ress This IP address is stored in the CIX with its associated community name Possible values a b c d a 0 255 b 0 255 c 0 255 d 0 255 Notes To allow any Network eManager PC to connect to the CIX with a particular community name enter 0 0 0 0 as the IP address for that community name To allow only a specific Network eManager PC to connect to the CIX with a particular community name enter the static ...

Page 417: ...e processor card that is used for the CIX1200 Processor Part Number HCTU1A CIX670 Processor PN BBCU1A and CIX100 Processor PN ACTU1A A MAC Address must be converted to the applicable serial number utilized in Internet FYI for License code generation 1 Select Maintenance CIX Processor MAC 2 Serial Number review your system serial number Note The serial number is printed on the invoice and bar code ...

Page 418: ...te to cancel license activation Note Cancel Issue step 3 and Cancel Activate buttons work only in Standby mode License Issue Prerequisite Program None This program enables System Administrators to issue Licenses for Network eManager users FIELD DESCRIPTION Status Status applies to both License issue and License Activate Displays Licensing Status Possible values Not yet Issue Stand by Issue Finishe...

Page 419: ...1 1 hour delay 2 2 hour delay etc After the license is activated use the License Information screen below to check that all ports and features have been activated properly FIELD DESCRIPTION CIX CTX Release Number This is the Basic Release Number of CIX software To view the Active Software Version go to Operations System Setup System Type This identifies the type of CIX system to which Strata eMana...

Page 420: ...dentifies the number of licensed CTI sessions Each Attendant Console the ACD or OAISYS Sever and each third party CTI application requires one CTI session license Command 803 assigns CTI sessions Number Of Attendant Consoles This identifies the number of Attendant Consoles licensed One license is required for each Attendant Console A CTI Session License is also required for each Attendant Console ...

Page 421: ... Network eManager users System Alarm Control Program 919 Select Alarm Traffic Alarm Setup System Alarm Prerequisite Program None This program resets all alarms and enables disables the Current Alarm Summary notification FIELD DESCRIPTION 01 Clear Alarm Buffer The Clear command resets all current alarms This command is used to manually clear the buffer Set to Invoke and Submit to clear the buffer W...

Page 422: ...umber Enter the cabinet and slot number of the equipment to be monitored Notes If you want to monitor expansion cabinet power you must set the appropriate cabinet number 02 07 and slot number to 00 01 Alarm Enable Disable Set this parameter to enable to monitor the selected equipment Set this parameter to disable to not monitor the selected equipment Possible values Enable Disable Alarm Occurs Cur...

Page 423: ...ternal device RS232c or LAN Disable To send data only to the external device The external device must be set refer to the I O Device configuration Program 803 03 Select Tenant to Measure Select the System Day Night Table to be used for the work day and non work day and holiday definitions This does not select TM by tenant 04 12 Time Zones Set the time zone report hours in each category 13 Traffic ...

Page 424: ...tion was not operating properly Select No DID to measure DID calls that come to the system that are not assigned as a DID number in the CIX database Select Not Determined to measure DID calls that come to the system that are not assigned to a destination in the CIX database or the destination is not operating properly 18 Measure DTMF Receivers Measure DTMF Receiver traffic Possible values Enable o...

Page 425: ... will overwrite the old report The TRAFFIC trf file will be mixed in with the YYMMDDHHNN trf files 1 Select Alarm Traffic Traffic Measure Traffic Report 2 Enter data 3 Click Submit FIELD DESCRIPTION 01 Start Traffic Report Start To start a report Cancel To stop a report that is running 02 First Date in Traffic Report The first day of TM data to be included in the report Traffic Report Start Time T...

Page 426: ...ON IP Address Enter the IP address for remote connection This is the IP address of the CIX eMonitor PC or server or other trap monitor device Possible values a b c d a 0 255 b 0 255 c 0 255 d 0 255 Community Name Enter the Name of the Community This is the name assigned to the trap monitor PC or server This is not a password It is only used to identify the location of the trap monitor device The d...

Page 427: ...race ISDN L3 trace Error Log When Strata CIX detects an error the information is stored automatically without executing a program However if the system locks up you must restart the system to save the data to the Secure Digital SD or SmartMedia SM card Start Stop Store Trace Data When you execute a test start recording the trace data by enabling the Event Trace Control Program 903 See page 11 2 If...

Page 428: ...u how much SD SM card memory is allocated to each directory System traffic load will determine how much data is stored in the Evnttrace log Event Trace Control Program Number s 903 904 905 and 906 Prerequisite Program None This program enables you to trace message events occurring in the Strata CIX Program Numbers 903 904 905 and 906 are consolidated in one Network eManager screen 1 Install the Sm...

Page 429: ... Completion Displays the progress of the current function Size x16 Bytes Set the trace data size Toshiba recommends leaving this parameter at the default setting which provides approximately 15 minutes of trace data Possible values 1 256 bytes with 1 unit 16 bytes default 2 Category Select Trace data type to be stored Possible values Call Processing Maintenance and Call Processing and Maintenance ...

Page 430: ...onents screen allows each cabinet card slot and each card slot port to be monitored enabled or disabled Select Maintenance Hardware Info and Control Exp Cabinets 1 7 Auto Fault Detection Disable When an error occurs in hardware resources used for a station or line the Strata CIX system will make them busy In this case the Strata CIX system will automatically disable the card slot or card port circ...

Page 431: ...made busy and the status will display disable by cmd on the screen On the telephone LCD it will display Make busy Disable will disable an idle port or slot and cause ports slots that are in use to go to Pending Disable which go to Make Busy after they go idle Disable waits until a call clears to disable it Forced Disable will disable an idle port or a port that is in use the call will be disconnec...

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Page 433: ...ddress Note that the file name will include the name you logged on to Network eManager with and the MAC address of the system you logged into They may be opened and viewed using Excel Word or some other application Download Prerequisite Program None 1 Select Maintenance CIX Data Download 2 A list of all Strata Network eManager programs displays 3 Click on the program to be downloaded Selected prog...

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Page 435: ...rogramming mode from any IP IPT or DKT LCD telephone except DKTs connected to an RDSU A 20 button telephone shown below is required to ensure full access to all programming parameters The telephone button programming interface enables limited programming capabilities over ranges of stations or trunks Note Telephones connected to an RDSU cannot be used to program the Strata CIX The figure below sho...

Page 436: ...iew parameter options on your telephone LCD press the desired FB button and press the Scroll or Page button Each parameter shows a number to the left e g 2 DISABLE Program the desired parameter by pressing the number button in this example 2 that corresponds to your desired parameter To enter data use the number keys To submit your program entry press Hold To confirm a submitted entry press Hold a...

Page 437: ...COS NIGHT prompt enter a value from 1 32 7 Press Hold to submit 8 Press another FBnn button to program more parameters or press Hold again to program a new DN Note To change one of the sub parameters you must proceed through all three sub parameters before pressing Hold For example to change the value of COS DAY1 you must change the COS DAY1 value then press Speaker twice and finally press Hold Bu...

Page 438: ...Listings This table is a list of programs found in this chapter Program Number Program Name 900 System Initialize 901 Display Version 902 Set Time and Date 903 Event Trace Control 904 ISDN Trace Location 905 All ISDN Trunk Trace 906 Event Trace Side Change 907 System Admin Log 908 Format Unmount SmartMedia 909 MAC Address System Serial Number 910 Data Backup 911 Program Update 912 Make Busy Contro...

Page 439: ...ult dat file contains your custom settings and can be created by running Data Backup See Data Backup Important A CIX CTX default dat database can only be restored to a CIX CTX software version that is the same or higher than the CIX CTX software version on which the default dat file was created For example a default dat created on CTXR2 0 MF029 can be restored on an R2 0 MF030 MF031 and higher R2 ...

Page 440: ... the PROG prompt enter 901 and press Hold 1 Press FB01 to view the current Strata CIX software version Press the Scroll or Page key to move the display left or right 2 Press FB02 to view backup Strata CIX software version 3 Press Hold then Hold to return to the PROG prompt 4 Enter another program number to continue programming or press Hold again to exit programming mode FB Name FB Summary Value L...

Page 441: ...bove the software is called M00XX MA2XX MA3XX etc where XX is the version number Pos 5 IPL Version Pos 6 DTMF Version This three character string identifies the existence of DTMF and ABR circuits and the version The D designation indicates that DTMF is being applied to the Strata CIX while 12 indicates the DTMF version number The CIX1200 DTMF version has 3 digits Pos 7 Installed Equipment ID There...

Page 442: ...ld to program 5 Press Hold to submit then Hold to return to the PROG prompt 6 Enter another program number to continue programming or press Hold again to exit programming mode Event Trace Control This program enables you to trace message events occurring in Strata CIX Program Number s 903 Prerequisite Program None Reference Install SmartMedia card Access Sequence Login to programming mode from you...

Page 443: ...ming mode Note When the CIX1200 CIX670 stops logging data it automatically sends data to the SmartMedia card A new trace file is stored on SmartMedia under the Evnttrace directory Run the Unmount command Program 908 before removing the SmartMedia card to ensure complete data transfer FB Name FB Summary Value LCD Prompt Trace State 01 Enter 1 or 2 to Start or Stop Message Trace Stopping the trace o...

Page 444: ...l or Page button to view Non Brief or Detailed options Enter 1 3 to determine Trace Level 3 Press FB03 and set L2L3 Trace Level Press the Scroll or Page button to view Non Brief or Detailed options Enter 1 3 to determine Trace Level 4 Press FB04 and set STATE Trace Level Press the Scroll or Page button to view Non Brief or Detailed options Enter 1 3 to determine Trace Level 5 Press FB05 and set ER...

Page 445: ... you to manage your ISDN protocol trace This program is only available in the telephone button programming mode Program Number s 906 Prerequisite Program Format Unmount Secure Digital SmartMedia on page 13 14 Reference Install SmartMedia card Access Sequence Login to programming mode from your telephone button pad Hold Q Q 1Q2Q3Q At the PASSWORD prompt enter your password and press Hold At the PRO...

Page 446: ...ps logging data it automatically sends data to the SmartMedia card Run the Unmount command Program 908 before removing the Secure Digital or SmartMedia card to ensure complete data transfer Format Unmount Secure Digital SmartMedia This program enables administrators to format a SmartMedia card from the Strata CIX Network eManager or the telephone button pad Note Strata CIX Network eManager cannot ...

Page 447: ...d in this folder When a backup is performed Strata CIX saves programmed data to the Progdata folder MAC Address System Serial Number This program enables you to display your CIX1200 or CIX670 System Serial Number Program Number s 909 Prerequisite Program None Reference None Access Sequence Login to programming mode from your telephone button pad Hold Q Q 1Q2Q3Q At the PASSWORD prompt enter your pa...

Page 448: ...d again to Cancel This program stops running if you exit programming mode from your telephone FB Name FB Summary Value LCD Prompt MAC Address 01 Display System Serial Number 12 digits MAC Address FB Name FB Summary Value LCD Prompt Backup Function 01 Start and Stop system backup Restore function is not operational and should never be executed Use System Initialize Program 900 Level 1 to restore sy...

Page 449: ...sure the SmartMedia card is properly formatted See Format Unmount Secure Digital SmartMedia on page 13 12 for more details Reference None Access Sequence Login to programming mode from your telephone button pad Hold Q Q 1Q2Q3Q At the PASSWORD prompt enter your password and press Hold At the PROG prompt enter 911 and press Hold FB Name FB Summary Value LCD Prompt Update Function 01 Enter 1 or 2 to ...

Page 450: ...utton pad Hold Q Q 1Q2Q3Q At the PASSWORD prompt enter your password and press Hold At the PROG prompt enter 912 and press Hold At the CABINET prompt enter the Shelf number Note The Shelf number is entered in XX format where Shelf is a two digit value from 01 07 corresponding to the Strata CIX Cabinet number See Program Button LEDs below for a description of the LED display 1 Press FB01 FB10 to en...

Page 451: ...l Selection Set Operating region for your Strata CIX This assignment sets built in core LSI hardware parameters that are not changeable with jumpers or switches These parameters must be set unique for each country and affect system operation Program Number s 915 Prerequisite Program None Reference None Access Sequence Select Maintenance Hardware Info and Control CIX Processor Login to programming ...

Page 452: ...dress 1 or press FB03 to view Default Gateway Address 1 Press Hold 2 Enter first IP Address Octet To keep current setting go to Step 3 3 Press Speaker button and enter second IP Address Octet To keep current setting go to Step 4 4 Press Speaker button and enter third IP Address Octet To keep current setting go to Step 5 5 Press Speaker button and enter fourth IP Address Octet To keep current setti...

Page 453: ... Restore Backup Feature Backing up your files creates a dat file The file is automatically named default dat as shown in Case 1 below If one already exists it is overwritten as shown in Case 2 If more than two dat files exist in the progdata folder a file whose name is default dat is created shown in Case 3 ...

Page 454: ...Data Backup and Restore 14 2 Strata CIX Programming Vol 1 12 09 CAUTION Release 4 will overwrite the default dat file This is different than previous Strata CIX CTX versions that will not overwrite an existing default dat file ...

Page 455: ...ure To restore files you can only have one programming data file whose name is dat in the progdata folder shown in Case 1 below You can name the file anything you want based on the rules given above If there are two or more Programming data files in the progdata folder it cannot be used to restore files shown in Case 2 below ...

Page 456: ...ss FB01 and choose Backup by pressing 1 on the telephone button pad CAUTION Never use Restore 2 It is not valid for current versions of CIX software and could result in corrupt databases and system mis operation 5 Press Hold Backup for programmed data starts The LED indicator FB04 consistently blinks green during back up After back up is complete FB04 will flash inconsistently slower CAUTION Do no...

Page 457: ...system data This is necessary to reset xIPU Strata Net Strata Net ISDN and other advanced features Local Update The following procedures are required for Local Update of all CIX systems Prerequisites for CIX100 CIX200 CIX670 and CIX1200 Local Update The following are the prerequisites for Local Update The SmartMedia card must be installed in the system with a Backup of the current database default...

Page 458: ...lick OK The Save As screen displays 5 Save the file to an appropriately named folder that identifies the system type and software version then click Save Step 1B Extract Downloaded Files 1 After the download is complete select the Open or Open Folder button on the Download Complete screen to extract open the files now or select the Close button to extract the files later Notes The WinZip Self Extr...

Page 459: ...ta Backup on page 14 4 This operation writes the default dat file under the PROGDATA directory to the SmartMedia card 2 Remove the SmartMedia card from the CIX and physically label it Strata CIX Backup data Step 2 Prepare SmartMedia Card with a Copy of New CIX Software This SmartMedia card will contain the new Strata CIX software file nhs prg used to Update the system software 1 Obtain the Strata ...

Page 460: ...iodically switch between FB02 and FB03 to view the data blocks When all the data blocks are copied the CIX stops normal processing and all telephone LCDs go blank The processor Heartbeat LED is on steady red The processor SmartMedia LED turns on flashing rapidly at first then flashes slowly and finally stops flashing The above will last about five to 10 minutes When the Update is complete the syst...

Page 461: ...tware version making the new software Active the Strata CIX restores the programmed data If the system functions properly the trial operation can be set to normal operation if there are problems you can switch the original software back to Active A CIX default dat database can only be restored to a CIX software version that is the same or higher than the CIX software version on which the default d...

Page 462: ...e Update process is in progress If FB07 LED is flashing red it indicates an error This could be caused by a corrupt or incorrect nhs prg file or a defective SmartMedia card Make sure it is a CIX670 or CIX1200 nhs prg file and not a CIX100 file You can now check the Update progress using FB02 Total and FB03 Copied to view data block status Periodically switch between FB02 and FB03 to view the data ...

Page 463: ...g in to programming mode from a digital telephone If you cannot log in it means the data restore process is not completed From the programming telephone in Program 901 make sure that the new Strata CIX system software version number is on the active side FB01 shows the new system software version number on the active side and FB02 shows the original software version number on standby side 8 Set th...

Page 464: ...rocessor card This process can be performed at a location that is remote from the processor card or on site Update Process The following procedure details the process Download the Update software Backup the Strata CIX system database Upload the update software Download the Update Software 1 Create a software update folder on your PC 2 Download the update software from the Toshiba FYI website Ensur...

Page 465: ...Click on the Step 2 Upload file s to eManager server button 9 Click to check mark the Upgrade and AutoActivate boxes Note Calls will drop during the database restore process Depending on system size this may that several minutes 10 When the Connect to Client screen appears Wait until the telephones connected to the system reset this may take approximately 30 minutes 11 Connect to the system to ver...

Page 466: ...r UserData Administrator MAC address of the processor card SM SD_CARD 4 Copy the file from your PC to the PROGDATA folder on the SD card 5 Power down the system and remove the processor card 6 Insert the new processor card Insert the SD card into the connector on the processor card 7 Power up the system 8 Copy the file from your PC to the PROGDATA folder on the SD card 9 After the SW update restor...

Page 467: ...ew processor card Insert the SD card into the connector on the processor card 7 Power up the system 8 Connect the Strata CIX system Note the MAC address of the new processor 9 The path to the PROGDATA folders on your PC is C eManager main eManager UserData Administrator MAC address of the processor card SM SD_CARD 10 Copy the DEFAULT DAT file from the PC folder of the old processor to the PROGDATA...

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Page 469: ...ting Group Voice mail group is determined by the hunt group 4 Program 218 Station Hunt Group Assignment 5 Program 579 System Voice Mail Data Complete fields 01 17 Notes 10 Central VM Callback Enter the node ID and hunt group for voice mail Used for centralized voice mail SMDI only DTMF Message Waiting Call Back DN across Strata Net TIE lines DTMF integration uses the number that displays in Progra...

Page 470: ...ntenance Manual Peripheral Installation chapter 4 Program 803 Specify CIX BSIS output port and set the port type to be 300 SMDI 0 and RS 232 5 Program 804 Set the port attributes to field 01 Baud rate 9600 field 02 Parity none field 03 Data Bits 8 field 04 Flow control 1 field 05 Wait timer 0 6 Program 579 System Voice Mail Data Complete fields 01 17 7 Program 580 Set all CIX voice mail ports as S...

Page 471: ...stems to enable Soft Keys A similar set up can be used for enabling other voice mail features Figure A 1 Voice Mail Networking Call Record and Soft Keys A station can record conversations with another station or external line in a specific mailbox in voice mail VM using the Record function button You can replay the recorded conversation using the message waiting button or using the voice mail menu...

Page 472: ...systems assign message center including Node IP for CIX Proprietary Integration integration This parameter enables Call Record function too Note Refer to Voice Mail Set Up on page A 1 for regular voice mail set up Step 3 Set up Strata Net Between All Nodes Use the following programs to set up Strata Net 1 304 305 Incoming Line Group on page 6 1 2 306 307 Outgoing Line Groups on page 6 5 3 302 303 ...

Page 473: ...ield 21 RPTU card slot Program 304 Incoming Line Groups ILG n Field 01 ISDN Field 02 CO Field 03 DID Field 04 Standard Program 306 Outgoing Line Groups OLG n Field 01 ISDN Field 02 CO DID Field 03 Standard Program 309 Direct Inward Dialing ILG n Field 01 nxxx Fields 05 through 10 Dialing Digits Type with Destination Digits Program 302 PRI Trunks Channel Group n Field 01 Equip Nos Field 02 Nat l IS...

Page 474: ...ndividual IP telephones The G711 provides the best voice quality but requires the most network bandwidth Usually G 729A is used when IP telephones are connected remotely 2 In Network eManager select IP Telephony System IP Data Program 150 Field 11 Gain Control of IPT and BIPU and select the desired setting 3 You can assign a Voice Packet Table to individual IP telephones in IP Telephony IPT Data P...

Page 475: ...feature contact your ISP for this service To setup priority control from Network eManager 1 Select IP Telephony System IP Data 2 For Ethernet level LAN voice packet priority control Enable field 07 IEEE802 1p Set field 08 IEEE802 1p Configuration and set Voice or Best Effort voice provides a higher level of priority 3 For IP level Internet voice packet priority control enable field 03 DiffServ 4 S...

Page 476: ...on meshed star main and satellite etc Toshiba like most of its competitors has chosen to implement QSIG over Primary Rate Interface Strata Net supports QSIG Basic Call Control that allows it to interoperate with other PBXs that conform to the QSIG standard Node ID The basic logical element in Strata Net routing is the node ID It functions similarly to the address in a packet data network As a call...

Page 477: ...ted numbering plan can be established across all Strata Net nodes including existing systems with established numbering plans Network Feature Access Code The Network Feature Access Code is similar to the network DN but is used to access features in a remote Strata Net node Features may include routing features such as Trunk Group Access and Least Cost Routing or user features such as Message Waiti...

Page 478: ...mbers in the terminating node Ability to register Class of Service Override in the terminating node and Trunk Group Override Access Time of day considerations are handled at the originating node If a call originates in a node that is in night mode and terminates in another node it will deliver the night mode values regardless of the condition of the terminating node Path Replacement Known also as ...

Page 479: ... Abandoned Call SMDR records are only generated for incoming calls over local trunks Unforced account codes are generated from the node in which they originated Forced account codes are included in the records of the node that required them Similarly the node which provides DISA services is responsible for checking the DISA Security code and for generating the SMDR record The remote node and the t...

Page 480: ...r his security code The same operation may be programmed for PhDNs in Station Programming Message Waiting The voice mail system can control message waiting indications in distant switches by accessing the remote node via node ID registering the Message Waiting Feature Access Code and specifying the desired station Automated Attendant Automated attendant calls to voice mail may be transferred to st...

Page 481: ...an read the BLF information from the remote CIXs In order to use Network BLF the CIX attendant console and digital telephones must have access to each CIX by LAN WAN and requires the IP addresses of each node or CIX The figure below is a BLF DSS networking flow diagram It shows you the types of connections required between the BLF servers the Strata CIXs and the CIX attendant console Figure A 2 BL...

Page 482: ...using Strata Net skip Step 1 and go to the next step 2 Set up the IP address of the primary CIX using Program 916 IP Configuration on page 10 10 3 In Network eManager select Strata Net Node ID to set the primary node ID Refer to 656 Node ID Assignment on page 9 33 4 Select System I O Device Refer to Program 803 Application Port Assignments on page 4 36 field 00 Logical Device No 400 BLF field 01 D...

Page 483: ...ied For example names such as Dallas Chicago etc depending on where the remote CIXs are located 6 Enter the Refresh rate This is the frequency that the software will poll the remote site 7 Click Add 8 Enter the data for the other nodes then click OK Notes When you make the directory in the CIX attendant console and when entering user information add the node ID as prefix to the extension When you ...

Page 484: ...page 9 33 4 In Network eManager select System I O Device Refer to Program 803 Application Port Assignments on page 4 36 00 Logical Device No 400 BLF 01 Device Connection LAN 02 Device Port No 11 5 Define the LAN Device port number 11 in the example above Select System I O Device select the LAN Device tab Refer to 801 Network Jack LAN Device Assignment on page 4 39 Make the following selections 00 ...

Page 485: ...e If you have already created the Node ID using Strata Net skip Step 1 and go to the next step 2 Set up the IP address of the primary CIX using Program 916 IP Configuration on page 10 10 3 In Network eManager select Strata Net Node ID to set the Primary Node ID Refer to 656 Node ID Assignment on page 9 33 4 Program the CTI Port for Network DSS From the Program menu select System I O Device Refer t...

Page 486: ... 01 Remote Node IP Address IP address of the remote CIX Using Node 17 in this example the IP address is 192 168 1 43 field 02 Remote Node Port No 3000 This port number is the Network DSS port number The Network DSS port number can be any available port All Network DSS ports should also be the same i e 3000 in the above example 8 Verify the DSS refresh time in System System Timer field 23 Network D...

Page 487: ...Call Transfer Flexible Numbering Call Transfer With Camp on Intercept Call Waiting Least Cost Routing Caller Identification Message Waiting Class Of Service Offhook Camp on Conference On Hold Outgoing Call Conferencing Recall Treatment Consultation Hold Manual Speed Dial System Station Credit Card Calling Station CO Line Access Day Night Modes Station To Station Connection Dial For Quick Launch Sy...

Page 488: ...ectly over two copper pairs to a maximum distance of 738 feet See the Strata CIX Installation and Maintenance Manual for pin configurations and other details Strata Net Programming Overview Follow the sequences below to program Strata Net Step 1 Basic Incoming Network Calls 1 Establish the Node ID as part of the Flexible Numbering Plan Program 102 Note Node ID is located under 01 Feature Name as N...

Page 489: ...termines how many simultaneous calls can be supported As a general guideline one Strata Net over IP call requires a minimum of 36 kbps bandwidth Important The BIPU IP address must be set in Program 151 The MIPU GIPU LIPU IP address must be set in Program 161 If the MIPU GIPU LIPU or BIPU Q1A has a private IP address Strata Net IP communication must be over a Virtual Private Network VPN connection ...

Page 490: ...Route 1 6 Select Node 13 and enter its BIPU Q IP address 192 168 13 102 into IP Address Route 2 Notes The IP addresses used in this example are only examples check with the facility network administrator for the IP addresses that should be used in your installation If a remote node has more than one BIPU Q installed its IP address would be entered in Route 2 A maximum of six remote BIPU Qs can be ...

Page 491: ...group Cabinet Slot Select the MIPU GIPU LIPU card from the list field 01 Enter the MIPU GIPU LIPU IP Address field 02 Enter the MIPU GIPU LIPU Subnet Address field 03 Enter the MIPU GIPU LIPU Default Gateway Address field 00 Create ILG use any available ILG number field 01 Group Type ISDN field 02 Trunk Type TIE field 04 Private Service Type QSIG field 00 Create OLG use any available OLG number fi...

Page 492: ... IP IP Route IP Address Convert Table Assignments field 00 Create new Feature code for ALL Node IDs field 01 Select Node ID Network Access Code for the Remote Node field 00 Primary Node ID Local Node ID Use the default assignment Table 1 is no digit modification field 00 Private Network Route Definition field 01 Outgoing Line Group field 02 Digit Modification Table field 00 Private Network Route C...

Page 493: ...rtMedia SM card Network eManager PC using Windows virtual FTP An external server required if IP telephones are not in the same network domain subnet as the xIPU interface The methods below are written based on the Network eManager version available at the time of writing To perform an update you can use one of the following methods CAUTION Do not unplug the xIPU press the xIPU reset button or turn...

Page 494: ...termine the MAC address 1 Connect to the CIX with Network eManager 2 Select Utilities MAC Address 3 The MAC address will be displayed Write down this number To copy the Update file 1 Click My Computer 2 Select Local Disk C or the drive that contains the Network eManager program 3 Select eManager UserData Administrator 4 Select the folder named for the MAC address of the CIX system the MAC address ...

Page 495: ...xIPU reset button or turn off the CIX power during the xIPU program update process Any of these operations will damage the xIPU kernel software and require the xIPU software restoration process to enable the xIPU to function Restoration can only be done at a Toshiba TSD repair facility Important Complete all Prerequisites shown above before you do the following From the Network eManager PC connect...

Page 496: ...will cause the LIPU card to stop functioning This caution also applies to IPTs For example loading IPT2000 firmware to an IPT2008 will cause the IPT2008 to stop functioning Restoration can only be done at a Toshiba TSD repair facility From the Network eManager PC or External SM SD read write device 1 Store the update files on the SM SD card 2 Force format a SM SD card using Network eManager 3 Copy...

Page 497: ...or occurs recheck file names locations etc then try again To check the IP telephone firmware version directly from an IP telephone 1 Simultaneously press 369Hold buttons on the IP Telephone 2 At the SELECT prompt press 1 then press Hold 3 At the Select function key prompt press FB01 the IP telephone will be displayed Note The Network eManager PC cannot be connected directly to the CIX processor ne...

Page 498: ...ow CAUTION Do not unplug the xIPU press the xIPU reset button or turn off the CIX power during the xIPU program update process Any of these operations will damage the xIPU kernel software and require the xIPU software restoration process to allow the xIPU to function CAUTION Be sure that you are loading the update firmware to the correct device Incorrect firmware can cause the device to be inopera...

Page 499: ...XIPUPDATE 7 From File Name box enter xIPUXXX 8 Click Start and observe the update status Getting Updated file Updating Finished Updating Resetting idle Notes It can take one to five minutes to update the LIPU If an error occurs recheck file names locations etc then try again 9 After the update is complete select IP Telephony BIPU Configuration or L M G IPU Configuration Check the xIUP version numb...

Page 500: ...unning the CreateFTPVdir executable file provided by Toshiba See To create a Virtual FTP directory on the Network eManager PC below To create a Virtual FTP directory on the Network eManager PC Setup the Virtual FTP server function on the Network eManager PC for IP Updates These procedures were written using Microsoft Windows XP there may be some variance when using Windows 2000 1 Install the MS Wi...

Page 501: ...08 will cause the IPT2008 to stop functioning Restoration can only be done at a Toshiba TSD repair facility on page B 1 Copy the xIPUXXX file into the Network eManager PC CTXIPUPDATE directory Notes The directory location should be C Ctx WinAdmin CTXIPUPDATE The drive letter must be the drive on which Network eManager is installed XXX in the xIPU file name is the xIPU firmware version level From t...

Page 502: ...populate with the correct information c Use the File Name drop down to select the file for the IPT type 20X0 or 2008 d Click Start e The telephone will automatically disable and you will observe the update status Getting Updated file Updating Finished Updating Resetting idle f After the upgrade is successful the telephone will reset and be available for use Note It can take 30 seconds to 2 minutes...

Page 503: ...edit card calling 9 10 cross copy 5 20 5 21 D data backup 14 1 14 4 Data Import Export 2 49 DID DNIS Assignments 2 49 Network Calling Number Upload 2 60 date adjust code 4 7 default feature access codes 1 11 destination DR screening 9 24 restriction 9 27 restriction DRL 9 26 restriction overview 9 6 restriction least cost routing 9 6 device table 4 38 dial number plan 4 2 Dial up connection 2 62 D...

Page 504: ...sy control 13 16 mapping 9 37 MAS Licenses 3 29 memory access operation 11 4 multiple call group 5 36 5 38 music on hold 4 34 N Network Calling Number Upload 2 60 network directory number A 8 network DN table assignment 9 38 Network eManager Installation Procedures 2 2 System Requirements 2 7 network feature access code A 9 networking A 8 call record and soft keys A 3 centralized attendant A 12 ce...

Page 505: ...signment 6 56 400 emergency call destination assignment 7 3 404 attendant group assignment 7 1 500 504 system call forward assign 4 21 501 system speed dial assignment 4 23 502 terminal paging group assignment 5 33 503 paging devices group assignment 9 53 506 verified account codes 9 30 507 573 door phone assignment 9 47 508 door lock control assignment 9 50 509 DR override by system speed dial 9 ...

Page 506: ...10 17 10 18 921 traffic measurement 10 19 922 specified traffic reports 10 21 IPT program update 8 36 xIPU program update 8 33 Q QSIG 6 2 6 5 6 6 6 33 A 8 R regional selection 13 17 Remote Update procedure 14 4 Restore Feature 14 3 route define 9 19 route schedule 9 21 S service 6 22 setup analog trunk 1 14 ISDN PRI 1 15 1 16 station 1 14 T1 trunk 1 15 Setup Wizards multiple DN assignment 5 48 PDN...

Page 507: ...SmartMedia card xIPU IP tel B 3 CIX100 CIX200 CIX670 CIX1200 14 7 external FTP server xIPU IP tel B 6 FTP directory B 8 local update 14 5 program update 13 15 Remote for R4 10 8 remote update 10 8 Update from R3 to R5 or later Local PC 14 14 SD SM Cards 14 14 V version code 13 7 voice mail 5 20 A 1 voice mail call monitor 4 7 X xIPU program update 8 33 ...

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