Strata CIX 200, Programming Manual

Page: 106 / 508

Network eManager®
Help Topics/Context Help
2-68
Strata CIX Programming Vol.1 12/09
Help Topics/Context Help
In Network eManager, move the pointer over Help>. The drop-down menu shows: Command Table, CIX Help, SES
Help. Click Command Table to show the entire Command structure in numerical order. Click CIX Help to open the
Programming Manual Vol. 1 (this manual), or SES Help to open the Stratagy ES Programming Manual Vol. 2.
About Network eManager
Every Network eManager screen displays the software version numbers.
No Response from Device
While using Network eManager the error message ‘No response from device’ may appear. The following is a list of
conditions that may cause the problem and suggestions for trouble shooting.
• The connection parameters in the Profile database Equipment List are incorrect. No CIX is configured
as listed on the network. Check whether the IP Address and the Community Name are correct as
shown in the Equipment List.
• There is no IP network path between Network eManager and the CIX. Ping the CIX from the Network
eManager server PC to determine if there is connectivity.
• Between Network eManager and the CIX, the SNMP messages are blocked by a network device
(router, firewall, etc.). Check the network device(s) and firewall configuration, verify that the SNMP
protocol and IP ports 161 and 162, and also the FTP protocol and IP ports 20 and 21 are not blocked.
• Network latency is due to high traffic, not enough bandwidth. Use network monitoring tools to verify that
SNMP responses from the network location of the CIX arrive at the Network eManager PC location
within 3000ms.
• The CIX is turned off or not functioning. Verify that the targeted CIX is turned on and running.
• The CIX processor is overloaded, delaying processing SNMP request messages. In this case the
normal SNMP message flow will be restored by CIX. The system congestion is cleared up and the
system is running under normal load.