Exchange Policy
Chapter 5: Parts List
Page 5 - 10
TranStar® PC-100/PC-200/PC-300/PC-350/PC-400/PC-450/
PC-500/PC-550/TR-500/SG-500/OB-450/OB-550/EL-550
Series Stretcher Service Manual (man115re)
Exchange Policy
The following are Hill-Rom’s policies for in-warranty and out-of-warranty
exchanges.
In-Warranty Exchanges
In some cases, Hill-Rom will request that parts/products be returned for
inspection. When this occurs, you are expected to return parts/products within
30 days of receipt of the exchange part. If you fail to return the inoperative
parts/products within the 30 day period, Hill-Rom will invoice your facility for
the full selling price of the parts/products.
NOTE:
The preceding billing procedure pertains
only
to parts/products that Hill-Rom
requests to be returned.
In some cases, the invoice accompanying the parts will show the full selling
price (only for Hill-Rom’s internal use). Do not confuse this price with your
price.
Do not
return any parts without an RMA number. When parts/products have
been requested to be returned, Hill-Rom will include an RMA packet with the
parts/products shipment. If an RMA number is not available, obtain one by
phoning Hill-Rom Technical Support at (800) 445-3720.
Out-of-Warranty Exchanges
You are expected to return the inoperative parts/products within 30 days of
receipt of the exchange part. Hill-Rom will include an RMA packet with the
parts/products shipment. If an RMA number is not available, obtain one by
phoning Hill-Rom Technical Support at (800) 445-3720. Hill-Rom will invoice
your facility for the full selling price of the parts/products. Upon return of the
inoperative parts/products, Hill-Rom will issue a credit to your facility for
the
difference between the exchange price and the full selling price of the
parts/products
.
