Oki ES9160, Maintenance Manual

Page: 712 / 1087

ES9160 MFP / ES9170 MFP © 2012 OKI DATA CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 232
[5C21] Error in data import from TopAccess
[5C22] Error on data import from TopAccess
Check item Measures
Setting Data (Address book, department or user information) have
been imported successfully. No troubleshooting is
required.
Classification Error item
TopAccess related error Data import from TopAccess failed due to invalid file format
Check item Measures
Setting Data import failed because the specified file (Address
Book, department or user information) is incorrect or
damaged. Check if the file is incorrect or damaged, and
then reattempt the import.
Classification Error item
TopAccess related error Data import from TopAccess failed due to an internal error,
the cause of which is unknown
Check item Measures
Setting • Data import failed because the specified file (Address
Book, department or user information) is incorrect or
damaged. Check if the file is incorrect or damaged, and
then reattempt the import.
• Check that no jobs remain and rebuild the databases
(Perform 08-9073).
• If the error is not recovered, initialize the HDD (Key in "2"
at 08-9070).
Notes:
• If you rebuild the databases with a job remaining,
delete it after finishing.
• When "Rebuilding all databases (08-9073)" is
performed, all the data in the Address Book and
Mailbox are deleted. If you back up the data in
advance, they will be recovered by restoring them after
rebuilding the database.