Oki ES9160, Maintenance Manual

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© 2012 OKI DATA CORPORATION All rights reserved ES9160 MFP / ES9170 MFP
ERROR CODE AND TROUBLESHOOTING
8 - 177
8.3.21 Service call for others
[F100_0] HDD format error (license data damaged)
[F100_1] HDD format error (HDD encryption key data damaged - one board)
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
Classification Contents
Other service call
HDD format error: Operation of HDD key data fails.
Check Item Measure
Setting Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1) Install the OS data.
P. 11-9 "11.2.1 Master data/System ROM/Engine
ROM/Scanner ROM / RADF ROM"
Classification Contents
Other service call HDD format error: Encryption key data of either the SYS board
or the SRAM board for the SYS board are damaged.
Check Item Measure
Encryption key status Check the displayed message. ([3] + [CLEAR]
→
Power-ON
→
5. Key Backup Restore)
Message displayed
Measure
SRAM Key
Status FROM Key
Status
OK AccessFailed Replace the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when replacing
the SYS board"
(all procedure)
OK KeyNull Recover the encryption key on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when replacing
the SYS board"
([D] Restore encryption key)
KeyBroken
AccessFailed OK Replace the SRAM board (for the SYS board). (USB backup
data are not used)
P. 9-19 "9.2.6 Procedure when replacing the battery on LGC
board"
(all procedure)
KeyNull OK Recover the encryption key on the SRAM board.
P. 9-19 "9.2.6 Procedure when replacing the battery on LGC
board"
([G] Backup encryption key)
KeyBroken
Keymismatch Keymismatch <The error occurs when the SYS board is replaced>
Recover the encryption key on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when replacing
the SYS board"
([D] Restore encryption key)
<The error occurs except when the SYS board is replaced>
Replace the SRAM board (for the SYS board).
P. 9-19 "9.2.6 Procedure when replacing the battery on LGC
board"
([G] Backup encryption key)