Lenovo System x3650 M4 HD, Installation And Service Manual

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Prefix: PLAT ID: 0138
User Response
1. Check the IBM support website for an applicable retain tip or firmware update that applies
to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event
logs) to a different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the failing DIMM.
4. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Replace the affected microprocessor.
7. Manually re-enable all affected DIMMs. Update firmware version to the latest level and
reconnect to server to the power source and restart the server.
8. (Trained Service technician only) Replace the affected microprocessor.
• 806f010c-200cffff : Uncorrectable error detected for [PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c200cffff or 0x806f010c200cffff
Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Check the IBM support website for an applicable retain tip or firmware update that applies
to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event
logs) to a different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the failing DIMM.
Appendix A. Integrated management module II (IMM2) error messages
475