Lenovo System x3500 M5 Type 5464, Installation And Service Manual

Page: 168 / 1236

Table 25. Monitor and video's symptoms and actions (continued)
Symptom Action
a. Monitor
b. (Trained technician only) System board
Wrong characters appear on
the screen.
1. If the wrong language is displayed, update the server firmware to the latest level
(see “Updating the firmware” on page 103) with the correct language.
2. Reseat the monitor and cable.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. (Trained technician only) System board
Network connection problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained
technician.
• Go to the IBM support website at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Table 26. Network connection problems and actions
Symptom Action
Log in failed by using LDAP
account with SSL enabled. 1. Make sure the license key is valid.
2. Generate a new license key and log in again.
Optional-device problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained
technician.
• Go to the IBM support website at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Table 27. Optional-device problems and actions
Symptom Action
An Lenovo optional device that
was just installed does not
work. 1. Make sure that:
• The device is designed for the server (see http://www.lenovo.com/
serverproven/).
• You followed the installation instructions that came with the device and the
device is installed correctly.
• You have not loosened any other installed devices or cables.
• You updated the configuration information in the Setup utility. Whenever
memory or any other device is changed, you must update the configuration.
2. Reseat the device that you just installed.
152
System x3500 M5 Installation and Service Guide