IBM pSeries 670, Service Manual

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Error Code Description Action/
Possible Failing FRU
B1xx 4699
(Cont.)
A218: Unknown return code detected.
Actions:
Check for system firmware updates. Apply the updates if they are available.
A21A: Error allocating an internal service processor.
Actions:
1. Reset the service processor, if possible.
2. Check for system firmware updates. Apply the updates if they are available.
A800: This indicates an HMC/service processor initialization failure.
Actions:
1. Check for system firmware updates.
2. Replace the primary I/O book, location: U1.18-P1-H2.
A801: This indicates an HMC wrap failure.
Actions:
Replace the primary I/O book, location: U1.18-P1-H2.
A806: This indicates a loss of the surveillance heartbeat between the HMC and the service
processor.
Actions:
1. Make sure that the HMC is booted and operational.
2. Check the serial cables that go from the HMC to the primary I/O book, location:
U1.18-P1-H2.
If there are no other error codes or indications of a problem, the A806 (loss of
surveillance heartbeat) was a temporary condition and has been resolved; the B1xx4699
code is then an informational message only.
If the problem persists:
1. Check the serial cables that go from the HMC to the primary I/O book, location: U1.18-P1-H2.
2. Run diagnostics on the serial port on the HMC.
3. Run diagnostics on the serial ports on the service processor in the managed server.
Values of A009 and A719 of bytes 68 and 69 in the AIX error log entry or the first two bytes of
word 13 in the service processor error log entry are also informational entries:
A009: The system received a power-off request at runtime from the HMC, or the white button
on the operator panel was used to power down the system at runtime.
A719: Primary power failed; the system switched to battery backup power.
For all other values of bytes 68 and 69, or the first two bytes of word 13, do the following:
1. Check for system firmware updates.
2. Reset the service processor by activating the pinhole reset switch on the operator panel.
3. Call service support.
B1xx 469A System firmware interface
1. Check for system firmware updates.
2. Call service support.
B1xx 469B Firmware to I/O interface
1. Check for system firmware updates.
2. Primary I/O book
Location: U1.18-P1-H2
B1xx 469C Firmware to I/O interface
1. Check for system firmware updates.
2. Primary I/O book
Location: U1.18-P1-H2
B1xx 469D Service processor firmware
1. Check for system firmware updates.
2. Primary I/O book
Location: U1.18-P1-H2
692
Eserver
pSeries 670 Service Guide