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MAP 1320: Service Focal Point

These procedures define the steps to take when servicing a machine that is equipped with Service Focal
Point (SFP). You might also be directed to these procedures if the system is running Linux as its only
operating system.

Note:

If the system is attached to an HMC and Service Focal Point is enabled, the various codes that
might display on the HMC are all listed as error codes by Service Focal Point (SFP). To assist you
in identifying the types of error data in this guide, use the following table.

Number of Digits in Error Code

Error code

Name Used in this Service Guide

Any

Contains # (pound sign)

Menu Goal

Any

Contains - (hyphen)

SRN

5

Does not contain # or -

SRN

6

Does not contain # or -

Error Code

8

Does not contain # or -

Error Code, Service Reference Code
(SRC)

For steps to be taken when beginning service on a machine with SFP, see the “MAP 1321: Quick Entry
MAP for Systems with Service Focal Point” on page 126.

For steps to be taken after service is complete on a machine with SFP, see the “MAP 1322: End of Call
MAP for Systems with Service Focal Point” on page 135.

Chapter 3. Maintenance Analysis Procedures

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Summary of Contents for pSeries 670

Page 1: ...pSeries 670 Service Guide SA38 0615 03 ERserver...

Page 2: ......

Page 3: ...pSeries 670 Service Guide SA38 0615 03 ERserver...

Page 4: ...ix A Environmental Notices on page 963 and Appendix B Notices on page 965 Copyright International Business Machines Corporation 2001 2003 All rights reserved Note to U S Government Users Documentation...

Page 5: ...n Process for CUoD Features 13 Powering the System On and Off 13 pSeries 670 Data Flow 14 Power On Self Test 15 POST Indicators 15 POST Keys 15 1 Key 15 5 Key 15 6 Key 15 8 Key 16 pSeries 670 System L...

Page 6: ...to the Primary I O Book 48 System Memory 49 Memory to Processor Relationships 49 Memory Requirements 49 I O Subsystem Features 51 I O to Processor Relationships 51 I O Subsystem Power Supply DCA LED S...

Page 7: ...ary Current Voltage Problem in Processor Subsystem 180 MAP 152e 1 5 V CPU Current Voltage Problem in Processor Subsystem 188 MAP 152f 3 3 V Current Voltage Problem in Processor Subsystem 193 MAP 152g...

Page 8: ...dalone Diagnostics on a Partitioned System 704 Considerations for Running Standalone Diagnostics from CD ROM 704 Running Standalone Diagnostics from a Network Installation Management NIM Server 706 Bo...

Page 9: ...Out Call Home 755 Console Mirroring 756 System Configuration 756 Service Processor Error Logs 757 LCD Progress Indicator Log 758 Resetting the Service Processor 758 Service Processor Operational Phas...

Page 10: ...Subsystem 850 I O Subsystem PCI Slot LED Definitions 850 PCI Adapters 851 Replacing a Double Wide Blind Swap Adapter 920 Updating Xilinx Code on an SP Switch2 PCI Attachment Adapter 921 Hot Plug Step...

Page 11: ...Modem Configuration Files 971 Generic Modem Configuration Files 971 Specific Modem Configuration Files 971 Configuration File Selection 972 Examples for Using the Generic Sample Modem Configuration Fi...

Page 12: ...x Eserver pSeries 670 Service Guide...

Page 13: ...ting or disconnecting devices attached to the system DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to th...

Page 14: ...locating the system D01 CAUTION This unit has more than one power supply cord Follow procedures for removal of power from the system when directed C28 CAUTION Energy hazard remove power before servici...

Page 15: ...for laser certification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal opera...

Page 16: ...xiv Eserver pSeries 670 Service Guide...

Page 17: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish pro...

Page 18: ...xvi Eserver pSeries 670 Service Guide...

Page 19: ...ntains information on how to set up and cable the hardware system console and verify system operation v The IBM Hardware Management Console for pSeries Maintenance Guide order number SA38 0603 contain...

Page 20: ...tion to help you plan and install systems to use a network server to do functions such as installing the operating system or diagnostics on systems connected to the network Trademarks The following te...

Page 21: ...tem a 17 EIA unit processor subsystem which contains the processors L3 cache memory and service processor and a 1 EIA unit media subsystem containing a diskette drive a CD ROM and an operator panel wi...

Page 22: ...systems These cables include the following v UPIC Universal Power Interface Controller cables v RIO Remote Input Output cables The ac power cords are connected to the bulk power subsystem which distri...

Page 23: ...ndependent systems each capable of running applications in multiple independent environments simultaneously For example partitioning makes it possible for a user to run a single application using diff...

Page 24: ...d your activation times to avoid failures Service Focal Point This chapter provides information about using the Service Focal Point application The Service Focal Point application is used to help the...

Page 25: ...nerate a test error by doing the following 1 In the partition run diagnostics to test the managed system s operator panel 2 When the diagnostics window asks you if you see 0000 on the managed system s...

Page 26: ...Setup tab on the top of the window 5 In the first field select the number of minutes you want the HMC to wait before sending a disconnection error message 6 In the second field select the amount of co...

Page 27: ...viceable Event Overview window corresponds to one error within a serviceable event On this window designate the set of serviceable events you want to view by specifying your search criteria such as ev...

Page 28: ...s window opens 3 Type your name and add comments as appropriate You can also review previous comments but you cannot edit this information 4 If you clicked Comments on the Serviceable Event Details wi...

Page 29: ...Click OK or Apply to commit these changes to the serviceable event Note After you click OK or Apply you cannot change this information If you clicked the Close Event button in the Serviceable Event D...

Page 30: ...Processor CUoD When you activate processor CUoD additional processors are permanently activated and usable on your system Processor CUoD enables you to handle business peaks or add new workloads with...

Page 31: ...performance and overall throughput of workloads By planning ahead and taking into account the complete server configuration you can help ensure that you get the full benefit of CUoD activations Note I...

Page 32: ...l already be up to date and the manual process of updating the VPD is not needed After Electronic Service Agent is installed follow the procedures under Activation Process for CUoD Features on page 13...

Page 33: ...ls on how to submit the VPD either through the Electronic Service Agent or using the Web view the Planning Guide for Capacity Upgrade on Demand located at http www ibm com servers eserver pseries cuod...

Page 34: ...pSeries 670 Data Flow The following figure shows the data flow for the system 14 Eserver pSeries 670 Service Guide...

Page 35: ...ing initialized Speaker Sounds an audible tone at the end of POST POST Keys The POST keys if pressed after the keyboard POST indicator displays and before the last POST indicator speaker displays caus...

Page 36: ...information To exit from the open firmware command prompt type reset all or power off the system and reboot pSeries 670 System Locations The pSeries 670 system consists of a minimum of four subsystems...

Page 37: ...um system configuration with the integrated battery feature IBF is shown on the right in each of the figures 1 3 3 2 6 5 4 7 1 Rack 5 Media Subsystem 2 Bulk Power Assembly 6 Optional Integrated Batter...

Page 38: ...8 F3 3 Processor Subsystem Fan 2 U1 18 F2 6 Processor Subsystem Fan 4 U1 18 F4 Note The I O subsystem fan assemblies are inside the I O subsystems positioned from left to right behind the DASD 4 packs...

Page 39: ...EPO Bypass Interlock The UEPO switch disables 350 V bulk power conversion and isolates all battery power to the battery compartments without having to disconnect the heavy power cords under the custo...

Page 40: ...m Detailed location information for processor subsystem I O books is also included 7040 Model 671 Processor Subsystem Front View Note For slot assignments see Memory to Processor Relationships on page...

Page 41: ...1 9 10 2 3 4 5 6 7 8 1 I O Book Slot 1 8 Reserved 2 DCA Book 1 9 I O Book 2 Slot 2 Inner Connectors 3 DCA Book 2 10 I O Book 2 Slot 2 Outer Connectors 4 Capacitor Book 5 DCA Book 3 6 Reserved 7 I O bo...

Page 42: ...Port 1 B0 U1 18 P1 H2 Q3 24 Indicator LEDs 9 I O Port 1 B1 U1 18 P1 H2 Q4 25 Unused 10 Diskette Drive U1 18 P1 H2 Q10 26 Camming Latches 11 HMC 1 U1 18 P1 H2 S3 27 Unused 12 HMC 2 U1 18 P1 H2 S4 13 Se...

Page 43: ...n the rear of the media subsystem only if the room is maintained at a nominal room temperature of 24C 75 2F 2 8 3 6 1 SCSI SCSI 7 5 4 1 Optional Media 4 mm Tape CD ROM or DVD RAM SCSI Address 05 5 Fro...

Page 44: ...f surveillance from the HMC to a logical partition Continue to the following appropriate system error interrogation section Accessing System Log Error Information Note The system attention LED can be...

Page 45: ...P for Systems with Service Focal Point on page 126 go to step Step 1321 1 on page 126 and perform the procedures in the MAP Accessing Errors when a System is Running AIX and the Console is Not an HMC...

Page 46: ...of LEDs displays use the cursor to highlight Set System Attention Indicator to Normal 4 Press Enter and then press F7 to commit This action turns off the LED If the system is powered off access the s...

Page 47: ...11 Fan Fault LED Amber Ux y F1 4 Disk Drive Fault Identify LED Amber 12 Fan Fault LED Amber Ux y F3 5 BPD 1 Front Cable In 13 Fan Fault LED Amber Ux y F2 6 BPD 2 Rear Cable In 14 Fan Fault LED Amber U...

Page 48: ...Adapter Fault Identify LED Amber Bottom 3 Media subsystem power connector Ux y P1 V1 Q3 9 Auxiliary Power Good Green 4 I O port connector 1 Ux y P2 Q2 10 I O Subsystem Backplane Fault Amber 5 I O por...

Page 49: ...5 Ux y P1 Z1 Aa 8 Ux y P2 Z1 Ab 16 Ux y P1 Z1 Ab Notes 1 In the preceding table x is equal to the rack number and y is equal to the I O subsystem position in the rack The SCSI ID for each drive is set...

Page 50: ...e RIO PCI Bridge PCI PCI Bridge PCI Slot 64 bit 66 33mhz 3 3V PCI Slot 64 bit 33mhz 5 0V PCI PCI Bridge Ultra3 SCSI Ultra3 SCSI 32 10 slots 10 slots Media Subsystem Power SCSI 4 DASD Bays 4 DASD Bays...

Page 51: ...ASD 4 pack P PCI PCI bridge RP RIO PCI bridge IS Internal SCSI Ultra 3 I O Subsystem Power Distribution Rear P1 P2 P P RP P IS IS P P RP P IS IS DCA 1 Power Supply DCA 2 Power Supply Midplane BPA BPA...

Page 52: ...ower In Connector 2 Bulk Power Distributor BPD 7 Connectors to IBF 3 Bulk Power Controller BPC 8 UEPO Power PWR LED UEPO Power Complete CMPLT LED 4 Bulk Power Fan BPF 9 BPC Power Good LED 5 Bulk Power...

Page 53: ...through cables The cable connectors are labeled on each end The following describes the cables that connect from the BPC BPDs and BPRs to the DCAs fans power supplies I O subsystems and integrated bat...

Page 54: ...12 Unused Unused Unused Unused 13 Unused Unused Unused Unused 14 Unused Unused Unused Unused 15 17 B17 Media J02 I O Subsystem 1B J01 I OB9 P01 to Media P02 16 18 B17 Media J00 I O Subsystem 1B J00 I...

Page 55: ...BPR J00 B13 IBF1 J01 B35 BPR P00 to B13 IBF1 P00 Note DCA 6 is populated only for the 32 way 1 7 GHz MCMs When DCA 6 is installed BPD ports A35 BPD1 P07 and B35 BPD1 P07 are vacant Attention For syste...

Page 56: ...P01 A09B DCA2 P00 BPD1B to I O Subsystem 1 Purple A35B BPD1A P02 A05B DCA1 P01 BPD1A to I O Subsystem 2 Yellow With Stripes A35P BPD1B P02 A05B DCA1 P00 BPD1B to I O Subsystem 2 Yellow A35B BPD1A P03...

Page 57: ...bling for the pSeries 670Eserver pSeries 670 Operator Panel Cable and Diskette Drive Cable to the Media Subsystem Rear View 1 Primary I O Book 3 Diskette Drive Data Cable 2 Cable Connecting the Operat...

Page 58: ...system Positions Fully Populated Rack Rear View without IBF C1 Primary Rack 2 Second I O Subsystem Position 1 First I O Subsystem Position 3 Third I O Subsystem Position 38 Eserver pSeries 670 Service...

Page 59: ...ositions Fully Populated Rack Rear View with IBFs C1 Rack 2 Second I O Subsystem C2 I O Book Book 0 3 Third I O Subsystem 1 First I O Subsystem 4B Two IBFs primary rack Position 4 Chapter 1 Reference...

Page 60: ...owing v CEC RIO ports must be connected to 2 RIO planars per loop Up to 3 I O subsystems can be connected v CEC RIO 2 ports can be connected to RIO and RIO 2 I O planars with appropriate cables in one...

Page 61: ...lanar Loop Configuration Note The following figure applies to CECs with RIO or thumbscrew retention connections A0 A1 0 1 3 4 1 2 1 Primary Rack 3 First I O Subsystem Minimum I O Single I O Board Inst...

Page 62: ...e following figure applies to CECs with RIO or thumbscrew retention connections A0 C0 A1 C1 B0 0 0 0 0 0 0 1 1 4 3 5 6 1 1 1 1 B1 1 2 1 Primary Rack 4 Second I O Subsystem 2 Primary I O Book 5 First I...

Page 63: ...The following figure applies to CECs with RIO 2 or bayonette retention connections A0 C0 A1 C1 B0 0 0 0 0 0 0 1 1 4 3 5 6 1 1 1 1 B1 1 2 1 Primary Rack 4 Second I O Subsystem 2 Primary I O Book 5 Firs...

Page 64: ...lanar Loop Configuration Note The following figure applies to CECs with RIO 2 or bayonette retention connections A0 A1 0 1 3 4 1 2 1 Primary Rack 3 First I O Subsystem Minimum I O Single I O Board Ins...

Page 65: ...One I O Planar Loop Configuration Note The following figure applies to CECs with RIO 2 or bayonette retention connections 1 Primary Rack 3 First I O Subsystem Minimum I O Single I O Board Installed 2...

Page 66: ...ck 4 First I O Subsystem 2 Primary I O Book 5 Secondary I O Book 3 Second I O Subsystem Note The maximum number of I O subsystems that can be attached in the one planar loop configuration is 2 or four...

Page 67: ...m Rear Drives 2 Primary I O Book 6 SCSI Cable for Media Subsystem Front Drives 3 Power Cable for Media Subsystem Front Drives 7 Power Cable for Media Subsystem Rear Drives 4 Rear of Media Subsystem No...

Page 68: ...essor subsystem 1 Primary Rack 4 Primary HMC Connected to HMC 1 in Primary I O Book HMC 1 may be labeled HSC 1 2 Primary I O Book 5 Optional Second HMC Connected to HMC 2 in Primary I O Book HMC 2 may...

Page 69: ...680 PIN GX Slot 1 680 PIN GX Slot 2 680 PIN Bus Bar Bus Bar Bus Bar MCM Module 0 MCM Module 2 clock A C A D B L3 L3 L3 L3 L3 L3 L3 L3 A B C D OR 0 OR 1 OR 3 OR 4 OR 5 OR 7 OR 6 OR 2 0 1 2 3 8 9 10 11...

Page 70: ...ions on a system is related to the number of populated MCM locations One memory position is activated for each MCM installed The first MCM installed activates the first and second inward facing memory...

Page 71: ...80 PIN Bus Bar Bus Bar Bus Bar MCM Module 0 MCM Module 2 clock A C A D B L3 L3 L3 L3 L3 L3 L3 L3 A B C D GX 0A GX 0C GX 3D GX 3B GX 3A GX 3C GX 2D GX 2B GX 0B GX 0D GX 1C GX 1A GX 1B GX 1D GX 2C GX 2A...

Page 72: ...ot turned on System power connected not turned on power supply detected system power control network fault System power connected not turned on power supply detected system power control network fault...

Page 73: ...d into planar backplane P1 v P1 M1 identifies a memory card book M1 plugged into planar backplane P1 v P1 H2 S1 identifies serial port 1 controller on planar backplane P1 the connector for serial port...

Page 74: ...pter identify LED v DASD identify LED The identify LEDs are arranged hierarchically with the FRU identify LED at the bottom of the hierarchy followed by the corresponding processor subsystem or I O dr...

Page 75: ...ort address device or FRU Adapters and cards are identified only with AB CD The possible values for CD depend on the adapter card For pluggable PCI adapters cards CD is the device s devfunc number PCI...

Page 76: ...he device Values of 0 to 15 are valid v H defines the logical unit address of the device Values of 0 to 255 are valid A bus location code is also generated as 00 XXXXXXXX where XXXXXXXX is equivalent...

Page 77: ...es are not available when the operating system is Linux The following illustrations show the location codes that are used to identify the major functional units in the pSeries 670 rack The following f...

Page 78: ...2 L3 Location U1 18 P1 C6 13 Reserved 3 L3 Location U1 18 P1 C10 14 L3 Location U1 18 P1 C19 4 MCM 0 Location U1 18 P1 C1 15 MCM 2 Location U1 18 P1 C4 5 Clock Card Location U1 18 P1 X5 16 L3 Location...

Page 79: ...ble to IBF 1A U1 35 P1 V1 Q1 Bulk Power Distribution 3 Unused U1 35 P1 X1 SPARE U1 35 P1 X1 Q1 SPARE Cable U1 35 P1 X1 Q1 SPARE U1 35 P1 X1 Q2 SPARE Cable U1 35 P1 X1 Q2 SPARE U1 35 P1 X1 Q3 SPARE Cab...

Page 80: ...X3 Q5 I O Subsystem 3A Cable U1 35 P1 X3 Q5 I O Subsystem 3B Connector 5 I O Subsystem 3 DCA 2 U1 35 P1 X3 Q6 I O Subsystem 3B Cable U1 35 P1 X3 Q6 I O Subsystem 4A Connector 6 I O Subsystem 4 DCA 1 U...

Page 81: ...em 8 U1 35 P1 X2 Q7 SPARE cable U1 35 P1 X2 Q7 SPARE 5 Future Subsystem 8 U1 35 P1 X2 Q8 SPARE cable U1 35 P1 X2 Q8 SPARE connector U1 35 P1 X2 Q9 SPARE cable U1 35 P1 X2 Q9 DCA 6 Connector U1 35 P1 X...

Page 82: ...Connector U1 18 P1 H2 Q8 U1 35 P1 X4 Q10 BPC A Y Cable To Primary I O Book Connector U1 18 P1 H2 Q8 U1 35 P1 X4 Q10 BPC A TO BPF A Connector U1 35 P1 X4 Q11 BPC A TO BPF A Cable U1 35 P1 X4 Q11 UEPO S...

Page 83: ...4 I O Subsystem 7 DCA 1 U1 35 P2 X2 Q5 I O Subsystem 7A cable U1 35 P2 X2 Q5 I O Subsystem 7B Connector 5 I O Subsystem 7 DCA 2 U1 35 P2 X2 Q6 I O Subsystem 7B cable U1 35 P2 X2 Q6 SPARE Future Drawe...

Page 84: ...m 3 DCA 2 U1 35 P2 X3 Q6 I O Subsystem 3B Cable U1 35 P2 X3 Q6 I O Subsystem 4A Connector 6 I O Subsystem 4 DCA 1 U1 35 P2 X3 Q7 I O Subsystem 4A Cable U1 35 P2 X3 Q7 I O Subsystem 4B Connector 7 I O...

Page 85: ...BPF TO BPC Cable U1 35 P2 F1 Q1 Bulk Power Controller B U1 35 P2 X4 BPC B MDA 1 Connector U1 35 P2 X4 Q1 BPC B MDA 1 Cable U1 35 P2 X4 Q1 BPC B MDA 2 Connector U1 35 P2 X4 Q2 BPC B MDA 2 Cable U1 35 P...

Page 86: ...T M Serial U1 18 System Board backplane U1 18 P1 Memory Book Slot 0 U1 18 P1 M2 00 00 Memory Book Slot 1 U1 18 P1 M3 00 00 Memory Book Slot 3 U1 18 P1 M6 00 00 Memory Book Slot 2 U1 18 P1 M7 00 00 Mem...

Page 87: ...ort 1 Connector U1 18 P1 H2 Q6 SPCN Port 1 Cable U1 18 P1 H2 Q6 JTAG U1 18 P1 H2 NVRAM U1 18 P1 H2 System Firmware U1 18 P1 H2 Y1 Primary I O book 0 Port 0 Connector 0 1 2 A0 U1 18 P1 H2 Q1 Primary I...

Page 88: ...e 41 for cable connections U1 18 P1 H2 Q4 ISA Bridge U1 18 P1 H2 Real Time Clock RTC U1 18 P1 H2 Battery TOD U1 18 P1 H2 V1 Error logging VPD Card MCM 0 U1 18 P1 H2 3 Error logging VPD Card MCM 1 U1 1...

Page 89: ...H1 Q6 I O Book 1 Port 5 Connector 2 1 0 Cable 6 see I O Subsystem One Side of Subsystem 1 with IBF RIO Cabling to I O Books Two I O Planar Loop Configuration on page 41 for cable connections U1 18 P1...

Page 90: ...2 0 A0 U1 18 P1 H3 Q4 I O Book 2 Port 10 Connector 0 2 0 Cable 4 U1 18 P1 H3 Q4 I O Book 2 Port 5 Connector 3 1 1 D1 U1 18 P1 H3 Q5 I O Book 2 Port 5 Connector 3 1 1 Cable 5 see I O Subsystem One Sid...

Page 91: ...ble connections U1 18 P1 H3 Q8 I O Book 3 Slot 3 U1 18 P1 H4 I O Book 3 Port 12 Connector 2 1 0 C0 U1 18 P1 H4 Q1 I O Book 3 Port 12 Connector 2 1 0 Cable 2 U1 18 P1 H4 Q1 I O Book 3 Port 12 Connector...

Page 92: ...PA A BPC 5 Cable U1 18 P1 V1 Q1 DCA 1 BPA B BPC 5 Connector U1 18 P1 V1 Q2 DCA 1 BPA B BPC 5 Cable U1 18 P1 V1 Q2 DCA 2 RH U1 18 P1 V2 DCA 2 BPA A BPC 6 Connector U1 18 P1 V2 Q1 DCA 2 BPA A BPC 6 Cabl...

Page 93: ...10 Cable U1 18 P1 V8 Q1 DCA 6 BPA B BPD2 10 Connector U1 18 P1 V8 Q2 DCA 6 BPA B BPD2 10 Cable U1 18 P1 V8 Q2 RH CAP Card U1 18 P1 V3 RH CAP Card U1 18 P1 V7 Hourglass Card Assembly U1 18 P1 X5 MCM M...

Page 94: ...W L1 L2 Cache U1 18 P1 C3 00 08 Processor 09 W L1 L2 Cache U1 18 P1 C3 00 09 Processor 10 W L1 L2 Cache U1 18 P1 C3 00 10 Processor 11 W L1 L2 Cache U1 18 P1 C3 00 11 Processor 12 W L1 L2 Cache U1 18...

Page 95: ...1 C15 00 00 L3 Module Proc 1B U1 18 P1 C16 00 00 L3 Module Proc 3C U1 18 P1 C17 00 00 L3 Module Proc 2B U1 18 P1 C18 00 00 L3 Module Proc 2A U1 18 P1 C19 00 00 L3 Module Proc 1D U1 18 P1 C20 00 00 Pas...

Page 96: ...Q2 Fan Controller 4 TO BPC B Cable U1 18 X4 Q2 Fan Assembly 1 U1 18 F1 Fan Assembly 2 U1 18 F2 Fan Assembly 3 U1 18 F3 Fan Assembly 4 U1 18 F4 FRU Name Location Code AIX Location Code Physical Connect...

Page 97: ...B to BPA B U1 13 P2 V3 If Installed IBF 1B Connector U1 13 P2 V3 Q1 If Installed IBF 1B Cable to BPA B BPR 1 U1 13 P2 V3 Q1 If Installed IBF Battery 2B to BPA B U1 15 P2 V4 If Installed IBF 2B Connect...

Page 98: ...08 to 2v 0F or 2w xx or 2x xx EADS 3 PCI Controller U1 9 P1 30 58 30 5A 30 5E PCI Slot 8 Content U1 9 P1 I8 31 08 to 31 0F or 32 xx or 32 xx PCI Slot 9 Content U1 9 P1 I9 34 08 to 34 0F or 35 xx or 36...

Page 99: ...xx or 3r xx PCI Slot 10 Content U1 9 P2 I10 3v 08 to 3v 0F or 3w xx or 3x xx I O Riser Card U1 9 P2 I O Port Connector U1 9 P2 Q1 I O Port Cable From Riser port 1 P1 1 Q1 U1 9 P2 Q1 I O Port Connector...

Page 100: ...ler 2 on P2 U1 9 P2 Z2 Aa 3s 08 00 10 0 SCSI DASD 4 hdisk at ID A connected to controller 2 on P2 U1 9 P2 Z2 Ab 3s 08 00 11 0 SCSI Enclosure Services SES connected to controller 2 on P2 U1 9 P2 Z2 Bf...

Page 101: ...5 0 DASD 4 pack Cage and card 4 U1 9 P6 DASD 4 pack Cage and card 4 VPD U1 9 P6 N1 SCSI DASD 1 hdisk at ID 8 connected to controller 1 on P1 U1 9 P1 Z1 A8 2s 08 00 8 0 SCSI DASD 2 hdisk at ID 9 connec...

Page 102: ...0F or 45 xx or 47 xx PCI Slot 3 Content U1 5 P1 I3 47 08 to 47 0F or 48 xx or 49 xx PCI Slot 4 Content U1 5 P1 I4 4A 08 to 4A 0F or 4B xx or 4C xx EADS 2 PCI Controller U1 5 P1 4E 58 4E 5A 4E 5E PCI...

Page 103: ...I Slot 5 Content U1 5 P2 I5 51 08 to 51 0F or 52 xx or 53 xx PCI Slot 6 Content U1 5 P2 I6 54 08 to 54 0F or 55 xx or 56 xx PCI Slot 7 Content U1 5 P2 I7 5A 08 to 5A 0F or 5B xx or 5C xx EADS 3 PCI Co...

Page 104: ...CSI controller 2 on P2 U1 5 P2 Z2 5M 08 DASD 4 pack Cage and card 1 U1 5 P3 DASD 4 pack Cage and card 1 VPD U1 5 P3 N1 SCSI DASD 1 hdisk at ID 8 connected to controller 2 on P2 U1 5 P2 Z2 A8 5M 08 00...

Page 105: ...DASD 2 hdisk at ID 9 connected to controller 1 on P2 U1 5 P1 Z2 A9 4b 80 00 9 0 SCSI DASD 3 hdisk at ID A connected to controller 1 on P2 U1 5 P1 Z2 Aa 4b 80 00 10 0 SCSI DASD 4 hdisk at ID B connecte...

Page 106: ...cal Connection I O Subsystem 3 Locations I O Subsystem 1 Chassis Midplane Card MT M Serial U1 1 I O Subsystem Left IO backplane assembly U1 1 P1 I O Subsystem Left IO backplane assembly VPD U1 1 P1 N1...

Page 107: ...ackplane assembly VPD U1 1 P2 N1 EADS 1 PCI Controller U1 1 P2 6E 58 6E 5A 6E 5C 6E 5E PCI Slot 1 Content U1 1 P2 I1 6F 08 to 6F 0F or 6G xx or 6H xx PCI Slot 2 Content U1 1 P2 I2 6J 08 to 6J 0F or 6K...

Page 108: ...V2 DCA 2 to BPA B BPD1 1B Connector P05 U1 1 V2 Q1 DCA 2 to BPA B BPD1 1B Cable U1 1 V2 Q1 DCA 2 to BPA A BPD1 1B Connector P05 U1 1 V2 Q2 DCA 2 to BPA A BPD1 1B Cable U1 1 V2 Q2 Thermal Sensor U1 1 V...

Page 109: ...onnected to controller 1 on P2 U1 1 P2 Z1 Aa 6b 08 00 10 0 SCSI DASD 4 hdisk at ID B connected to controller 1 on P2 U1 1 P2 Z1 Ab 6b 08 00 11 0 SCSI Enclosure Services SES connected to controller 1 o...

Page 110: ...troller 1 on P1 U1 1 P1 Z1 Aa 5s 08 00 10 0 SCSI DASD 4 hdisk at ID B connected to controller 1 on P1 U1 1 P1 Z1 Ab 5s 08 00 11 0 SCSI Enclosure Services SES connected to controller 1 on P1 U1 1 P1 Z1...

Page 111: ...1 H2 3 U1 18 P1 M2 U1 18 P1 M3 Add 2nd MCM Position C4 Note 1 7 GHz MCMs require additional FC 6189 2x total at location U1 18 P1 V5 All other MCM speeds require 1x FC 6189 as shown Qty 2 U1 18 P1 C3...

Page 112: ...8 P1 M1 Number of Bulk Power Regulators BPR FC 6186 Required as a Function of MCMs and I O Drawers 1 MCM 2 MCMs 3 MCMs 4 MCMs 1 I O Drawer Location U1 9 2 BPRs Front BPA Front BPA U1 35 P1 V1 Back BPA...

Page 113: ...t BPA U1 35 P1 V1 U1 35 P1 V2 U1 35 P1 V3 Back BPA U1 35 P2 V1 U1 35 P2 V2 U1 35 P2 V3 6 BPRs 6 I O Drawer Location U2 5 6 BPRs 6 BPRs 7 I O Drawer Location U2 13 6 BPRs 8 I O Draw Location U2 19 6 BP...

Page 114: ...ring the normal power off on cycle 2 System will function normally with a nominal input voltage in the range of 200 480 V AC three phase The following table illustrates the line cord options for the p...

Page 115: ...example of feeding several loads of this type from two power panels in a way that balances the load among the three phases The method illustrated in the preceding figure requires that the connection f...

Page 116: ...y Using this method the three pole breakers are alternated with two pole breakers Power Cord Configuration The power cords exit the system from different points of the frame as indicated in the follow...

Page 117: ...g should be less than 1 0 ohm which indicates the presence of a continuous grounding conductor __ 5 If any of the checks made in substeps 2 and 3 are not correct remove the power from the branch circu...

Page 118: ...ors Without IBF 846 921 996 Acoustical Doors With IBF 949 1024 1099 Acoustical Doors Without IBF 872 947 1022 No Doors With IBF 909 984 1059 No Doors Without IBF 820 894 969 Acoustical Noise Emissions...

Page 119: ...tended for a raised floor environment 1 Frame with Slimline Covers 1 Frame with Acoustical Covers Weight 1085 kg 2392 lbs 1099 kg 2422 lbs Width 750 mm 29 5 in 750 mm 29 5 in Depth 1173 mm 46 2 in 117...

Page 120: ...e of the frame v Conditions 9 through 10 indicate floor loading options when the installation is limited to 342 0 kg m2 70 0 lb ft2 v Condition 11 is the minimum floor loading required based on the ma...

Page 121: ...ides with covers installed v Conditions 2 and 3 indicate floor loading when the system has no side clearance beyond side covers on both sides while front back distances varied v Conditions 4 through 8...

Page 122: ...Plan Views The following illustration shows dimensional planning information for single frame systems and double frame systems 102 Eserver pSeries 670 Service Guide...

Page 123: ...2 2203 4014 3 2571 5062 Number of I O Drawers 7040 61D 1 1 GHz 8 way Modules minimum power consumption in watts 1 1 GHz 8 way Modules maximum power consumption in watts 8 way 16 way 8 way 16 way 1 19...

Page 124: ...v 4 GB memory book 137 Watts v 8 GB memory book 151 Watts v 16 GB memory book 235 Watts v 32 GB memory book 294 Watts v Each PCI card 20 Watts v DASD 20 Watts 104 Eserver pSeries 670 Service Guide...

Page 125: ...ty hazards such as broken wires sharp edges or broken insulation 7 Check the internal cables for damage 8 Check for dirt water and any other contamination within the system 9 Check the air filters in...

Page 126: ...om the processor subsystem 1 Top Filter Pull Tab 5 Bottom Filter 2 Top Filter Key 6 Bottom Filter Key 3 Processor Subsystem 7 Bottom Filter Pull Tab 4 Top Filter Replacement To replace an air filter i...

Page 127: ...r service reference information either in this book or in the common book set which includes the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems and PCI Adapter Placement R...

Page 128: ...ed A system processor takes control when 91FF displays on the operator panel display Note Certain checkpoints may remain in the display for long periods of time A spinning cursor is visible in the upp...

Page 129: ...O adapter identify LED v DASD identify LED The identify LEDs are arranged hierarchically with the FRU identify LED at the bottom of the hierarchy followed by the corresponding processor subsystem or I...

Page 130: ...e Service Processor on page 709 For more information regarding the service agent application see the IBM Hardware Management Console for pSeries Installation and Operations Guide Running Diagnostics o...

Page 131: ...e media subsystem operator panel If the MAPs indicate that the media subsystem operator panel should be replaced swap the VPD module from the old media subsystem operator panel to the new one see Oper...

Page 132: ...Series Diagnostic Information for Multiple Bus Systems The system stops and a 3 digit number is displayed in the operator panel display Record SRN 101 xxx where xxx is the 3 digit number displayed in...

Page 133: ...sole HMC Problem 115 There appears to be a display problem distortion blurring etc 116 Power and cooling problems 117 888 sequence in operator panel display 117 Other symptoms or problems 117 Attentio...

Page 134: ...erator panel display is filled with dashes 1 Verify the operator panel cable from the primary I O book to the media subsystem is connected and correctly seated at both ends 2 If an ASCII terminal is a...

Page 135: ...s not begin with 0 or 2 The system stops with a 4 digit checkpoint Go to Checkpoints and Error Codes Index on page 348 If you do not find the error code there go to the Fast Path MAP in the RS 6000 an...

Page 136: ...perator panel If the managed system does not appear in the Navigation area of the HMC Management Environment then the HMC or the connection to the managed system might be failing 3 Go to the Entry MAP...

Page 137: ...ator panel is on and there is no error code displayed 1 Check service processor error log 2 Go to MAP 1520 Power on page 144 888 Sequence in Operator Panel Display An 888 sequence is displayed in the...

Page 138: ...re the system is powered on Reseat the operator panel cable If the problem is not resolved replace in the following order 1 Operator panel assembly Swap the VPD module from the old operator panel to t...

Page 139: ...nd do the listed action v If no recent error is logged in the error log continue to the next step below 2 Try to boot from an alternate boot device connected to the same controller as the original boo...

Page 140: ...uide all the settings of the service processor except language were saved by using the SAVE RESTORE HARDWARE MAINTENANCE POLICIES service aid You can use the same service aid to restore the settings a...

Page 141: ...r assistance Symptom Action One or more partitions do not boot 1 Check service processor error log If an error is indicated go to the Entry MAP on page 111 2 Check the Serviceable Action Event SAE log...

Page 142: ...Go to MAP 1542 I O Problem Isolation on page 261 3 Network go to MAP 1542 I O Problem Isolation on page 261 4 SCSI go to MAP 1542 I O Problem Isolation on page 261 5 Speaker a Replace the operator pa...

Page 143: ...M0KB D003 then go to Step 1020 3 ASCII terminal keyboard Go to the documentation for this type of ASCII terminal and continue with problem determination Step 1020 3 Take the following actions 1 Find...

Page 144: ...nagement Services menus appear check the error log for any errors a Choose Error Log b If an error is logged check the time stamp c If the error was logged during the current boot attempt record it d...

Page 145: ...the types of error data in this guide use the following table Number of Digits in Error Code Error code Name Used in this Service Guide Any Contains pound sign Menu Goal Any Contains hyphen SRN 5 Does...

Page 146: ...tached No Go to Step 1321 23 on page 129 Yes Go to Step 1321 2 Step 1321 2 At the HMC console start Service Focal Point SFP and examine the service action event log for any open service action events...

Page 147: ...21 12 From the list of open service action events with error codes of the form 4xxB xxxx A0D 34x or A1D 34x recorded in Step 1321 11 choose the service action event with the earliest time stamp the on...

Page 148: ...r pSeries Diagnostic Information for Multiple Bus Systems Step 1321 18 From the list of serviceable events with error code s of the form xxxxxx examine the details of each serviceable event to display...

Page 149: ...41 rasler kernel RTAS WARNING FULLY RECOVERED type INTERN_DEV_FAIL Aug 27 18 13 41 rasler kernel RTAS initiator UNKNOWN target UNKNOWN Aug 27 18 13 41 rasler kernel RTAS Status predictive new Aug 27...

Page 150: ...fff010000000000000042343138 20202020383030343236464238454134303030303 030303030303030 4 RTAS Log Debug D2 5046413405020d0a000001000271400100000033434d502044415441000001000000000000010000f180000153595...

Page 151: ...is available and the problem has not been corrected shut down the system If an HMC is not attached you need a laptop computer and cable part number 62H4857 capable of connecting to serial port 1 on t...

Page 152: ...current and old device trees are current out and old out respectively type diff old out current out Any lines that exist in the old but not in the current will be listed and preceded by a less than s...

Page 153: ...with each error code or SRN you have recorded Until the problem has been corrected perform the indicated actions one at a time for each SRN or error code not already processed in Step 1321 37 on page...

Page 154: ...ntry MAP on page 113 with each symptom you have recorded Perform the indicated actions for all recorded symptoms one at a time until the problem has been corrected If all recorded symptoms have been p...

Page 155: ...s described in Resetting the System Attention LED on page 25 This completes the repair return the system to the customer Yes Go to Step 1322 4 Step 1322 4 Record the list of open service action events...

Page 156: ...ails of this service action event and record the partition s involved in this service action event for use in a later step Step 1322 12 Is the error code associated with this service action event of t...

Page 157: ...22 21 Did you replace add or modify a FRU of the open service action event No Go to Step 1322 23 Yes Go to Step 1322 22 Step 1322 22 From the FRU list select a FRU that you need to update Double click...

Page 158: ...repair action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the Re...

Page 159: ...l type is not defined you are prompted to define it before you can proceed 3 Select the Log Repair option 4 Select the resource associated with the repair action If the repair action was reseating a c...

Page 160: ...2 Slot is Empty Even When Populated on page 141 MAP 1421 Partition Will Not Boot Due to Faulty Adapter Step 1421 1 The entire system must be shut down and powered off to repair Does the customer wish...

Page 161: ...lot assigned in Step 1421 8 Step 1421 11 Attempt to boot the partition Does the partition boot NO Go to Step 1421 12 YES Partition and all resources are operational Schedule repair for the slot record...

Page 162: ...Did the PCI hot plug procedure successfully add a new adapter at the location recorded in Step 1422 1 on page 141 NO Go to Step 1422 7 YES Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pS...

Page 163: ...Does the partition boot NO Go to Step 1422 14 YES Partition and all resources are operational Schedule repair with the customer for the slot recorded in Step 1422 1 on page 141 Go to MAP 0410 Repair C...

Page 164: ...cal shock Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do no...

Page 165: ...Voltage Problem in I O Subsystem on page 214 1014 6034 1014 6834 1014 B034 1014 B834 1015 6034 1015 6834 1015 B034 1015 B834 1016 6034 1016 6834 1016 B034 1016 B834 1017 6034 1017 6834 1017 B034 1017...

Page 166: ...FDB6 for BPI A or 101B FDB6 for BPI B Go to MAP 1524 An Open Room EPO Switch Has Been Detected From One Side on page 152 101A 0D06 for BPA A or 101B 0D06 for BPA B Go to MAP 1525 There Is a 350 Volt B...

Page 167: ...1B xA35 1021 xx15 1021 xx25 1022 xx15 1022 xx25 1023 xx15 1023 xx25 1024 xx15 1024 xx25 1025 xx15 1025 xx25 Go to MAP 152m Cable Problem in Power Subsystem on page 246 101C 6014 101C 6814 101C B014 10...

Page 168: ...ble sign of damage v The room temperature is not in excess of the maximum allowed 40 degrees Celsius or 104 degrees Fahrenheit Note If the room temperature exceeds the specified maximum the machine ma...

Page 169: ...Series Diagnostic Information for Multiple Bus Systems YES Exchange the UEPO card assembly Follow all the steps in the removal and replacement procedure for the Unit Emergency Power Off UEPO Card Asse...

Page 170: ...ices on page xi before continuing with this procedure 1 Prepare a multimeter to measure up to 600 V ac 2 Use the multimeter to measure the ac voltage at the test points on the frame labeled Phase A an...

Page 171: ...410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Replace the BPC on the side that is exhibiting the failure Follow all the steps in the Bulk P...

Page 172: ...y the error code that sent you to this MAP Follow all steps in the removal and replacement procedures for Bulk Power Controller BPC on page 784 v BPE on the side referenced by the error code that sent...

Page 173: ...xchanged is the error code that sent you to this MAP still reported NO The problem has been corrected Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multi...

Page 174: ...ase C v Phase C and phase A Are all the readings greater than 180 V ac NO Go to Step 1525 7 on page 156 YES Go to Step 1525 2 Step 1525 2 Notes 1 This problem can be caused by any BPR plugged into the...

Page 175: ...Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Replace the next FRU on the list If all FRUs on the list have been replaced call for support YES Go to Step 1525 5 on page 156 Step...

Page 176: ...his MAP still reported NO The problem has been corrected Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems YES If the error code that di...

Page 177: ...7B66 BPR2 IBF2 side A 101A 7A76 or 101A 7B76 BPR3 IBF3 side A 101A 7A86 or 101A 7B86 BPR1 IBF1 side A 101A 7A96 or 101A 7B96 BPR2 IBF2 side A 101A 7AA6 or 101A 7BA6 BPR3 IBF3 side A 101B 7A56 or 101B...

Page 178: ...ent procedures for Integrated Battery Feature IBF on page 789 v The cable between the BPR and the IBF referenced in the error code that brought you to this MAP After each FRU is exchanged is the error...

Page 179: ...able between the BPR and the IBF referenced in the error code that brought you to this MAP After each FRU is exchanged is the error code that sent you to this MAP still reported NO The problem has bee...

Page 180: ...pen positions with books or fillers and go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1527 3 Step 1527 3 Are the air...

Page 181: ...Step 1527 5 1 Replace the BPR on the side indicated by the error code that sent you to this MAP 2 Call your next level of support Chapter 3 Maintenance Analysis Procedures 161...

Page 182: ...cation U1 18 P1 C1 Follow all steps in the removal and replacement procedures for MCM Module Processor and Pass Through Modules on page 799 2 The processor MCM module 3 at location U1 18 P1 C2 if pres...

Page 183: ...removal and replacement procedures for Bulk Power Regulator BPR on page 783 2 BPR 2 that is connected to the IBF not referenced in the error code that brought you to this MAP Follow all steps in the r...

Page 184: ...tility voltage check out OK NO The customer must restore utility voltage This ends the procedure YES Exchange the power cord and go to Step 1529 5 Step 1529 5 Press the service complete button Is erro...

Page 185: ...ll the readings greater than 180 V ac NO Go to Step 152a 4 on page 166 YES Exchange the following FRUs one at a time 1 BPR 1 that is connected to the BPA side referenced in the error code that brought...

Page 186: ...ecked now NO Defer this repair until the customer s utility can check the line voltage This ends the procedure YES Go to Step 152a 5 Step 152a 5 Does the customer utility voltage check out OK NO The c...

Page 187: ...the power Step 152b 6 Did the system stop with the same error code as recorded in Step 152b 1 Yes Go to Step 152b 12 on page 168 No Go to Step 152b 7 Step 152b 7 One of the books just removed is defec...

Page 188: ...support Step 152b 14 Pull out the following books about 25 mm 1 inch if present v Memory book 4 at location U1 18 P1 M4 v Memory book 5 at location U1 18 P1 M8 v Memory book 6 at location U1 18 P1 M5...

Page 189: ...n for Multiple Bus Systems No Go to Step 152b 18 on page 168 Step 152b 22 Turn off the power Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152b 23 Are all amber log...

Page 190: ...24 on page 169 been reinserted Yes The symptom has changed This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Di...

Page 191: ...are off Step 152b 38 Remove the new book that was just installed in Step 152b 34 on page 170 and reinstall the original book Step 152b 39 Have all the books listed in Step 152b 34 on page 170 been rep...

Page 192: ...the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152b 45 Turn off the power Make sure al...

Page 193: ...on the power Step 152c 6 Did the system stop with the same error code as recorded in Step 152c 1 Yes Go to Step 152c 12 on page 174 No Go to Step 152c 7 Step 152c 7 One of the books just removed is de...

Page 194: ...Call for support Step 152c 14 Pull out the following books about 25 mm 1 inch if present v Memory book 4 at location U1 18 P1 M4 v Memory book 5 at location U1 18 P1 M8 v Memory book 6 at location U1...

Page 195: ...n for Multiple Bus Systems No Go to Step 152c 18 on page 174 Step 152c 22 Turn off the power Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152c 23 Are all amber log...

Page 196: ...pair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152c 31 Step 152c 31 Have all the books listed in Step 152c 24 on page 175 been reinserte...

Page 197: ...ginal configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152c 37 Turn off the power Make sure all amber logic power LE...

Page 198: ...at location U1 18 P1 C19 v L3 module at location U1 18 P1 C20 v System clock at location U1 18 P1 X5 Step 152c 43 Turn on the power Step 152c 44 Did the system stop with the same error code as record...

Page 199: ...p 152c 52 Attention Before replacing the system backplane call for support Replace the system backplane at location U1 18 P1 Step 152c 53 Turn on the power Step 152c 54 Did the system stop with the sa...

Page 200: ...ep 152d 4 Pull out the following books about 25 mm 1 inch if present v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory bo...

Page 201: ...rted Yes The symptom has changed This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Mu...

Page 202: ...system stop with the same error code as recorded in Step 152d 1 on page 180 Yes The book just reinserted is defective Replace it This ends the procedure Return the system to its original configuratio...

Page 203: ...k at location U1 18 P1 H1 v Capacitor book at location U1 18 P1 V3 v Capacitor book at location U1 18 P1 V7 Step 152d 25 Turn on the power Step 152d 26 Did the system stop with the same error code as...

Page 204: ...Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152d 28 on page 183 Step 152d 32 Turn off the power Examine the amber logic power LEDs...

Page 205: ...nstalled processor subsystem DCAs are off Step 152d 38 Remove the new book that was just installed in Step 152d 34 on page 184 and reinstall the original book Step 152d 39 Have all the books listed in...

Page 206: ...P1 C18 v L3 module at location U1 18 P1 C19 v L3 module at location U1 18 P1 C20 Step 152d 43 Turn on the power Step 152d 44 Did the system stop with the same error code as recorded in Step 152d 1 on...

Page 207: ...p 152d 52 Attention Before replacing the system backplane call for support Replace the system backplane at location U1 18 P1 Step 152d 53 Turn on the power Step 152d 54 Did the system stop with the sa...

Page 208: ...e following books about 25 mm 1 inch if present v Capacitor book at location U1 18 P1 V3 v Capacitor book at location U1 18 P1 V7 Step 152e 5 Turn on the power Step 152e 6 Did the system stop with the...

Page 209: ...0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152e 8 on page 188 Step 152e 12 Turn off the power Examine the amber logic power L...

Page 210: ...tep 152e 14 on page 189 Step 152e 20 Turn off the power Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152e 21 Are all amber logic power LEDs of all installed proces...

Page 211: ...is removed and listed in Step 152e 22 on page 190 Step 152e 27 Turn on the power Step 152e 28 Did the system stop with the same error code as recorded in Step 152e 1 on page 188 Yes The module just r...

Page 212: ...2e 34 Did the system stop with the same error code as recorded in Step 152e 1 on page 188 Yes Go to Step 152e 35 No The system backplane was defective This ends the procedure Return the system to its...

Page 213: ...1 inch if present v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory book 3 at location U1 18 P1 M6 Step 152f 5 Turn on th...

Page 214: ...he system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152f 8 on page 193 Step 152f 12...

Page 215: ...The book just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic I...

Page 216: ...7 No Go to Step 152f 27 Step 152f 27 The book just removed is defective Turn off the power Make sure all amber logic power LEDs of all installed processor subsystem DCAs are off Step 152f 28 Reinsert...

Page 217: ...at location U1 18 P1 V2 v DCA 3 RH at location U1 18 P1 V4 v DCA 4 RH at location U1 18 P1 V5 v DCA 5 RH at location U1 18 P1 V6 v DCA 6 RH at location U1 18 P1 V8 Step 152f 35 Turn on the power Step...

Page 218: ...f 45 Step 152f 45 The system clock card is defective Turn off the power Make sure all amber logic power LEDs of all installed processor subsystem DCAs are off Step 152f 46 Reinstall the system clock c...

Page 219: ...p 152f 52 Attention Before replacing the system backplane call for support Replace the system backplane at location U1 18 P1 Step 152f 53 Turn on the power Step 152f 54 Did the system stop with the sa...

Page 220: ...1 inch if present v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory book 3 at location U1 18 P1 M6 Step 152g 5 Turn on th...

Page 221: ...iginal configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152g 8 on page 200 Step 152g 12 Turn off the power...

Page 222: ...Yes The book just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnost...

Page 223: ...32 on page 204 No Go to Step 152g 27 Step 152g 27 One of the books just removed is defective Turn off the power Make sure all amber logic power LEDs of all installed processor subsystem DCAs are off...

Page 224: ...4 No Call for support Step 152g 34 Replace the book in the following list if present one at a time and in the order listed v Primary I O book at location U1 18 P1 H2 v DCA 1 RH at U1 18 P1 V1 v DCA 2...

Page 225: ...replacing the system backplane call for support Replace the system backplane at location U1 18 P1 Step 152g 43 Turn on the power Step 152g 44 Did the system stop with the same error code as recorded...

Page 226: ...If yy 23 I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152h 3 Turn off the power Examine...

Page 227: ...pair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152h 12 Step 152h 12 Have all the cards listed in Step 152h 5 on page 206 been reinserted...

Page 228: ...just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152h 19 Reinsert one of the cards that is removed and listed in Step 1...

Page 229: ...152h 25 No Call for support Step 152h 25 Remove the following adapter cards if present from the I O subsystem record the adapter locations v Adapter card at P2 I1 v Adapter card at P2 I2 v Adapter car...

Page 230: ...nds the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152h 2...

Page 231: ...on page 206 Yes The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSer...

Page 232: ...e procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152h 48 Turn off the...

Page 233: ...in Step 152h 1 on page 206 Yes Go to Step 152h 56 No The part just replaced is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checko...

Page 234: ...m number is 8 location is U2 19 Step 152i 3 Turn off the power Examine the green power good out LEDs of both I O subsystem DCAs Step 152i 4 Are all the green power good out LEDs of both I O subsystem...

Page 235: ...off the power Examine the green power good out LEDs of both I O subsystem DCAs Step 152i 14 Are all the green power good out LEDs of both I O subsystem DCAs off Yes Go to Step 152i 15 No Call for sup...

Page 236: ...the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152i 19 on page 215 Step 152i 23 Turn off the power Examine all the green power good out LEDs of both I O...

Page 237: ...52i 32 Step 152i 32 Have all the cards listed in Step 152i 25 on page 216 been reinserted Yes The symptom has changed This ends the procedure Return the system to its original configuration Go to MAP...

Page 238: ...2i 1 on page 214 Yes The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver...

Page 239: ...48 One of the DASDs just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152i 49 Reinsert one of the DASD 4 packs that is r...

Page 240: ...t Step 152i 55 Replace the books in the following list one at a time and in the order listed v DCA 1 at V1 v DCA 2 at V2 Step 152i 56 Turn on the power Step 152i 57 Did the system stop with the same e...

Page 241: ...at P1 v I O subsystem backplane at P2 Step 152i 64 Turn on the power Step 152i 65 Did the system stop with the same error code as recorded in Step 152i 1 on page 214 Yes Go to Step 152i 66 No The car...

Page 242: ...y 23 I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152j 3 Turn off the power Examine the...

Page 243: ...pair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152j 12 Step 152j 12 Have all the cards listed in Step 152j 5 on page 222 been reinserted...

Page 244: ...just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152j 19 Reinsert one of the cards that is removed and listed in Step 1...

Page 245: ...152j 25 No Call for support Step 152j 25 Remove the following adapter cards if present from the I O subsystem Record the adapter locations v Adapter card at P2 I1 v Adapter card at P2 I2 v Adapter car...

Page 246: ...re Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152j 29 on page 225 S...

Page 247: ...s The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic...

Page 248: ...e procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152j 48 Turn off the...

Page 249: ...in Step 152j 1 on page 222 Yes Go to Step 152j 56 No The part just replaced is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checko...

Page 250: ...yy 23 I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152k 3 Turn off the power Examine th...

Page 251: ...pair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152k 12 Step 152k 12 Have all the cards listed in Step 152k 5 on page 230 been reinserted...

Page 252: ...just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152k 19 Reinsert one of the cards that is removed and listed in Step 1...

Page 253: ...for support Step 152k 25 Remove the following adapter cards if present from the I O subsystem Record the adapter locations v Adapter card at P2 I1 v Adapter card at P2 I2 v Adapter card at P2 I3 v Ada...

Page 254: ...to Step 152k 29 on page 233 Step 152k 33 Turn off the power Examine the green power good out LEDs of both I O subsystem DCAs Step 152k 34 Are all the green power good out LEDs of both I O subsystem D...

Page 255: ...uration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152k 39 Step 152k 43 Turn off the power Examine the green power...

Page 256: ...Make sure all the green power good out LEDs of both I O subsystem DCAs are off 236 Eserver pSeries 670 Service Guide...

Page 257: ...MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152k 49 Step 152k 53 Turn off the power Examine the green power good out LEDs...

Page 258: ...ort Step 152k 63 Replace the parts in the following list one at a time and in the order listed v I O subsystem backplane at P1 v I O subsystem backplane at P2 Step 152k 64 Turn on the power Step 152k...

Page 259: ...mber is 8 location is U2 19 Step 152l 3 Turn off the power Examine the green power good out LEDs of both I O subsystem DCAs Step 152l 4 Are all the green power good out LEDs of both I O subsystem DCAs...

Page 260: ...to Step 152l 9 on page 239 Step 152l 13 Turn off the power Examine the green power good out LEDs of both I O subsystem DCAs Step 152l 14 Are all the green power good out LEDs of both I O subsystem DC...

Page 261: ...Yes The symptom has changed This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multipl...

Page 262: ...erver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152l 32 Step 152l 32 Have all the cards listed in Step 152l 25 on page 241 been reinserted Yes The symptom has changed This...

Page 263: ...on page 239 Yes The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSer...

Page 264: ...P 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152l 48 Turn off the power Make sure all the green power good out LEDs of both I O subsys...

Page 265: ...ust replaced is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information fo...

Page 266: ...X3 Q1 and U1 9 V1 Q2 From the error code you are working on the A front side From the location codes the FRUs in order of replacement if required are a U1 35 P1 X3 BPD1 b U1 9 V1 DCA1 c U1 35 P1 X3 Q1...

Page 267: ...the list of FRUs recorded in Step 152m 1 on page 246 This ends the procedure Step 152m 12 Is the power on LED of the first FRU generated from the location codes recorded in Step 152m 1 on page 246 of...

Page 268: ...e system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152m 23 Go to Step 152m 24 Step 152m 24 Tu...

Page 269: ...Is the error code recorded in Step 152m 1 on page 246 of the form 101A xxxx or 101B xxxx Yes Go to Step 152m 6 on page 246 No Verify all power subsystem UPIC connections Go to Step 152m 31 Step 152m 3...

Page 270: ...which DASD backplane to service v If the last 2 characters of the error code is 96 then the following steps refer to DASD backplane 1 of I O subsystem number found in Step 152n 2 v If the last 2 char...

Page 271: ...DASD removed in Step 152n 6 Step 152n 11 Turn on the power Step 152n 12 Did the error code recorded in Step 152n 1 on page 250 reappear Yes The DASD just reinstalled is defective Replace it This ends...

Page 272: ...installed in Step 152n 15 and reinstall the original card Step 152n 20 Have all the cards listed in Step 152n 15 been replaced with new or original cards Yes Go to Step 152n 21 No Go to Step 152n 15 S...

Page 273: ...y MCM or L3 module stop read and understand the following procedures MCM Module Processor and Pass Through Modules on page 799 and L3 Cache Modules on page 819 406x 0EB0 Go to MAP 1541 JTAG Problem Is...

Page 274: ...m Isolation on page 290 Attention Before you remove or replace any MCM or L3 module stop read and understand the following procedures MCM Module Processor and Pass Through Modules on page 799 and L3 C...

Page 275: ...1 18 P1 M1 Step 1541 5 Is are the location code s recorded in Step 1541 1 on page 254 also listed in Step 1541 4 Yes Go to Step 1541 25 on page 258 No Go to Step 1541 6 Step 1541 6 Check the following...

Page 276: ...p 1541 1 on page 254 Yes Go to Step 1541 13 No This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Info...

Page 277: ...8 P1 C5 if not recorded in Step 1541 1 on page 254 v L3 module at location U1 18 P1 C11 if not recorded in Step 1541 1 on page 254 v L3 module at location U1 18 P1 C14 if not recorded in Step 1541 1 o...

Page 278: ...CAs off Yes Go to Step 1541 27 No Call for support Step 1541 27 Replace the following books if present one at a time v First location code item recorded if any in Step 1541 1 on page 254 v Second loca...

Page 279: ...recorded if any in Step 1541 1 on page 254 v Third location code item recorded if any in Step 1541 1 on page 254 v Fourth location code item recorded if any in Step 1541 1 on page 254 v Primary I O b...

Page 280: ...plane call for support Replace the system backplane at U1 18 P1 Step 1541 41 Turn on the power Step 1541 42 Did the system stop with the same error code as recorded in Step 1541 1 on page 254 Yes Go t...

Page 281: ...disable these actions while you diagnose and service the system If you disable them make notes of their current settings so that you can restore them easily The following table lists the settings Surv...

Page 282: ...when you are prompted to do so Is the Please define system console screen displayed NO Go to Step 1542 3 YES Go to Step 1542 4 on page 263 Step 1542 3 The system is unable to boot standalone diagnosti...

Page 283: ...erent symptom NO Go to step number 6 below YES Go to Entry MAP on page 111 Use the new symptom 6 Record any devices missing from the list of all adapters and devices Continue with this MAP When you ha...

Page 284: ...A0 on primary I O book U1 18 P1 H2 Q1 is connected to I O subsystem 1 left I O port connector 0 U1 9 P1 Q2 7 Verify that I O subsystem 1 left I O port connector 1 U1 9 P1 Q1 is connected to I O subsys...

Page 285: ...ached 6 Disconnect cable at processor subsystem RIO port B1 on primary I O book U1 18 P1 H2 Q4 if cable attached 7 Unplug the secondary I O book U1 18 P1 H3 if present and carefully pull it approximat...

Page 286: ...you have not already done so set the service processor settings with the instructions in step 5 on page 261 Then return here and continue 3 Exit the service processor menus and disconnect the power c...

Page 287: ...ove all adapters from slots 1 2 3 4 and 5 location codes Ux y P1 I1 through I5 from the left side of the I O subsystem that are not attached to the boot device 3 Label and record the location of any c...

Page 288: ...pters listed NO Go to Step 1542 11 on page 267 YES Go to Step 1542 17 on page 269 Step 1542 15 1 If it is not already off turn off the power 2 Remove all adapters from slots 1 2 3 4 and 5 location cod...

Page 289: ...devices that was removed or disconnected from the I O subsystem 1 Turn off the power 2 Reinstall one adapter or device that was removed Use the original adapter cards in their original slots when rei...

Page 290: ...RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 if necessary 3 Check that all attached devices and adapters are listed Did the Please define the Syst...

Page 291: ...0 and Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 if necessary 9 Check that all attached devices and adapters are listed Did the Please define the System Con...

Page 292: ...ower Are there any I O subsystems left to connect to the processor subsystem NO Reconfigure the system to its original condition Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagn...

Page 293: ...f the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and adapters r...

Page 294: ...t processor subsystem RIO port C0 on secondary I O book U1 18 P1 H3 Q8 is connected to I O subsystem 3 left I O port connector 0 U1 1 P1 Q2 14 Verify that I O subsystem 3 left I O port connector 1 U1...

Page 295: ...9 If the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and adapte...

Page 296: ...from CD 9 If the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and...

Page 297: ...CD 9 If the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and ada...

Page 298: ...O port connector 1 U2 13 P1 Q1 is connected to I O subsystem 7 right I O port connector 0 U2 13 P2 Q2 11 Turn on the power to boot standalone diagnostics from CD 12 If the Please define the System Con...

Page 299: ...system console 10 Use the Display Configuration and Resource List to list all attached devices and adapters refer to the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems ord...

Page 300: ...at U1 18 P1 C4 v MCM module 1 at U1 18 P1 C3 v MCM module 3 at U1 18 P1 C2 v System clock card at location U1 18 P1 X5 Replace the following books and modules if present one at a time 1 Passthru modul...

Page 301: ...ber logic power LEDs of all installed processor subsystem DCAs off Yes Go to Step 1543 11 No Call for support Step 1543 11 Attention Before replacing the system backplane call for support Replace the...

Page 302: ...M7 v Memory book 3 at U1 18 P1 M6 v L3 module at U1 18 P1 C6 v L3 module at U1 18 P1 C7 v L3 module at U1 18 P1 C10 v L3 module at U1 18 P1 C11 v L3 module at U1 18 P1 C14 v L3 module at U1 18 P1 C15...

Page 303: ...ne call for support Replace the system backplane at U1 18 P1 Step 1544 12 Turn on the power Step 1544 13 Did the system stop with the same error code as recorded in Step 1544 1 on page 282 Yes Go to S...

Page 304: ...for support You may be asked to replace one or more of the following books and modules v Memory book 4 at U1 18 P1 M4 v Memory book 5 at U1 18 P1 M8 v Memory book 6 at U1 18 P1 M5 v Memory book 7 at...

Page 305: ...re all amber logic power LEDs of all installed processor subsystem DCAs off Yes Go to Step 1545 11 No Call for support Step 1545 11 Attention Before replacing the system backplane call for support Rep...

Page 306: ...book 4 at U1 18 P1 M4 if not recorded in Step 1546 1 v Memory book 5 at U1 18 P1 M8 if not recorded in Step 1546 1 v Memory book 6 at U1 18 P1 M5 if not recorded in Step 1546 1 v Memory book 7 at U1...

Page 307: ...re all amber logic power LEDs of all installed processor subsystem DCAs off Yes Go to Step 1546 11 No Call for support Step 1546 11 Attention Before replacing the system backplane call for support Rep...

Page 308: ...the same error code as recorded in Step 1547 1 Yes Go to Step 1547 7 No The book just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repa...

Page 309: ...ds the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1547 14 Turn off...

Page 310: ...Passthru module at U1 18 P1 C3 if not recorded in Step 1548 1 v MCM module 0 at U1 18 P1 C1 if not recorded in Step 1548 1 v Memory book 2 at U1 18 P1 M7 if not recorded in Step 1548 1 v Memory book...

Page 311: ...us Systems Step 1548 7 Have all the books or modules listed in Step 1548 4 on page 290 been replaced Yes Go to Step 1548 8 No Go to Step 1548 2 on page 290 Step 1548 8 Turn off the power Step 1548 9 E...

Page 312: ...s ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1548 14 Turn...

Page 313: ...ror code that sent you to this MAP to determine your next step Error Code Action 406x 0EB1 Go to Step 1549 5 on page 294 406x 0EB2 Go to Step 1549 9 on page 295 406x 0EB3 Go to Step 1549 13 on page 29...

Page 314: ...1 on page 293 v MCM module 2 at U1 18 P1 C4 if not recorded in Step 1549 1 on page 293 v MCM module 1 at U1 18 P1 C3 if not recorded in Step 1549 1 on page 293 v MCM module 3 at U1 18 P1 C2 if not rec...

Page 315: ...on page 293 v L3 module at U1 18 P1 C12 if not recorded in Step 1549 1 on page 293 v L3 module at U1 18 P1 C13 if not recorded in Step 1549 1 on page 293 v L3 module at U1 18 P1 C14 if not recorded i...

Page 316: ...Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Yes Go to Step 1549 16 Step 1549 16 Ha...

Page 317: ...ny in Step 1549 1 on page 293 v Third location code item recorded if any in Step 1549 1 on page 293 v Memory book 4 at U1 18 P1 M4 if not recorded in Step 1549 1 on page 293 v Memory book 5 at U1 18 P...

Page 318: ...es listed in Step 1549 25 been replaced No Go to Step 1549 2 on page 293 Yes Go to Step 1549 37 on page 299 Step 1549 29 Replace the following books and modules if present one at a time v First locati...

Page 319: ...book or module just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Informat...

Page 320: ...to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Yes Go to Step 1549 43 Step 1549 43 Turn off the power...

Page 321: ...e item recorded if any in Step 154A 1 v Second location code item recorded if any in Step 154A 1 v Primary I O Book at U1 18 P1 H2 if not recorded in Step 154A 1 v Secondary I O Book at U1 18 P1 H3 if...

Page 322: ...Step 154A 11 Turn on the power Step 154A 12 Did the system stop with the same error code as recorded in Step 154A 1 on page 301 No The book or module just replaced was defective This ends the procedu...

Page 323: ...0A21B No Go to Step 154A 5 on page 301 Yes Go to Step 154A 23 Step 154A 23 Replace the following cards and modules if present one at a time v First location code item recorded if any in Step 154A 1 on...

Page 324: ...Yes Go to Step 154A 14 on page 302 304 Eserver pSeries 670 Service Guide...

Page 325: ...es in the following list call for support v First location code item recorded if any in Step 154B 1 v Second location code item recorded if any in Step 154B 1 v Third location code item recorded if an...

Page 326: ...54B 10 Are all amber logic power LEDs of all installed processor subsystem DCAs off No Call for support Yes Go to Step 154A 11 on page 302 Step 154B 11 Attention Before replacing the system backplane...

Page 327: ...irmware initialization On a full system partition at phase 3 a system processor takes over control and continues initializing partition resources During this phase checkpoints in the form Exxx are dis...

Page 328: ...hase Note The following table lists the major checkpoints only Phase Checkpoints on Operator Panel or HMC Time in Phase minutes Major Contributors to Time in Phase Phase 1 8xxx OK Approx 1 Phase 2 9xx...

Page 329: ...EFFF not listed in the checkpoint tables v A four digit code is in the checkpoint tables but does not contain a repair action or FRU listing v All of the FRUs listed in the repair action have been re...

Page 330: ...B Initialize and test ISA hub chip See note 1 on page 315 801C Initialize and test SUPER I O chip See note 1 on page 315 801F Initialize diskette verify VDASD and start operational loader See note 1 o...

Page 331: ...on page 315 9060 Checking configuring modem on serial port 0 See note 4 on page 315 9061 Checking configuring modem on serial port 1 See note 4 on page 315 906A Create mailbox processing thread See n...

Page 332: ...See note 1 on page 315 9119 Waiting for VPD collection to complete See note 1 on page 315 911E Message passing waiting See note 1 on page 315 911F Message passing starting See note 1 on page 315 9184...

Page 333: ...2 IPL diagnostic L3 cache march test See note 2 on page 315 9503 IPL diagnostic L3 connections test See note 2 on page 315 9504 IPL diagnostic L2 cache march test See note 2 on page 315 9505 IPL diagn...

Page 334: ...s this checkpoint has been in the operator panel for at least 15 minutes with no indication of activity Attention Do not remove power from the system or reset the service processor during a firmware u...

Page 335: ...problem call service support 2 If the system fails to progress after this checkpoint is put in the operator display do the following a Activate the service processor pinhole reset switch on the system...

Page 336: ...update that fixes the problem c If there is not or the update does not fix the problem replace the following FRUs one at a time in the following order 1 Modem cable 2 Modem d If this procedure does n...

Page 337: ...e 253 E105 Transfer control to Operating System normal boot See Boot Problems on page 342 E10A Load RTAS device tree Go to MAP 1540 Problem Isolation Procedures on page 253 E10B Set RTAS device proper...

Page 338: ...e If no location code is specified go to MAP 1542 I O Problem Isolation on page 261 E152 Probing for adapter FCODE evaluate if present Follow the repair action listed for checkpoint E151 E153 End adap...

Page 339: ...n page 342 E17B Processor clock speed measurement Call service support E183 Service Processor POST 1 Replace the service processor location U1 18 P1 H2 2 Go to MAP 1541 JTAG Problem Isolation on page...

Page 340: ...requested boot using customized service mode boot list via HMC or CSP command Go to MAP 1540 Problem Isolation Procedures on page 253 E1A8 System booting to open firmware prompt Go to MAP 1540 Proble...

Page 341: ...rocessor is in the primary I O book at the U1 18 P1 H2 location Take the appropriate actions based on the error codes that are found E1B3 XON received This checkpoint will flash by too quickly to be s...

Page 342: ...ination procedures for the terminal Note Terminal setting should be v 9600 baud v no parity v 8 data bits v 1 stop bit E1F0 Start O B E Go to MAP 1540 Problem Isolation Procedures on page 253 E1F1 Beg...

Page 343: ...dapters The location code of the SSA adapter being scanned is also displayed Go to MAP 1542 I O Problem Isolation on page 261 E1FD The operator panel alternates between the code E1FD and another Exxx...

Page 344: ...542 I O Problem Isolation on page 261 E504 Initialize memory map data structures 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 261 E505 Enable the time base for al...

Page 345: ...ion on page 261 E51F End of I O configuration 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 261 E520 Set up the I O architecture registers 1 Check for system firmw...

Page 346: ...lation on page 261 E527 Enable the memory map and I O map for the current I O hub port 1 Check for system firmware updates 2 Replace the I O book specified by the location code 3 Go to MAP 1542 I O Pr...

Page 347: ...into and out of the I O subsystem 2 Replace the RIO cables specified by the location code If the location code specifies an I O subsystem or its RIO interface replace the RIO cables going into and out...

Page 348: ...place the I O subsystem backplane that the I O cable in step 1 is attached to 4 Go to MAP 1542 I O Problem Isolation on page 261 E533 Set up the I O hub routing table 1 Replace the I O cable specified...

Page 349: ...ackplane that the I O cable in step 1 is attached to 4 Go to MAP 1542 I O Problem Isolation on page 261 E538 Detected the I O hub at other end of the I O cable 1 Check for system firmware updates 2 Go...

Page 350: ...for this new node ID 1 Replace the I O cable specified by the location code 2 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E546 Set up the I O interface chip new nod...

Page 351: ...n I O subsystem or its RIO interface replace the RIO cables going into and out of the I O subsystem E550 Begin to initialize I O interface chip 1 Replace the I O cable specified by the location code 2...

Page 352: ...stem firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 261 E561 Set up I O interface chip registers 1 Replace the I O cable specified by the location code 2 Replace the I O subsystem bac...

Page 353: ...plane that the I O cable in step 1 is attached to E56A Set up I O interface chip registers 1 Replace the I O cable specified by the location code 2 Replace the I O subsystem backplane that the I O cab...

Page 354: ...tialization 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 261 E580 Begin initializing the EADS module 1 Check for system firmware updates 2 Go to MAP 1542 I O Prob...

Page 355: ...that the I O cable in step 1 is attached to E588 Set up EADS function registers 1 Replace the I O cable specified by the location code 2 Replace the I O subsystem backplane that the I O cable in step...

Page 356: ...e I O subsystem backplane that the I O cable in step 1 is attached to E591 Set up EADS function registers 1 Replace the I O cable specified by the location code 2 Replace the I O subsystem backplane t...

Page 357: ...ad and set up open firmware code in memory 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 261 E5E4 Activate slave processors 1 Check for system firmware updates 2 G...

Page 358: ...ST and subsequent POSTs have completed successfully Replace the adapter E605 SSA PCI adapter BIST has completed successfully but subsequent POSTS have failed Replace the adapter E60E SSA PCI open firm...

Page 359: ...y 1 Check for system firmware updates 2 Call service support E7FF Successful end of VPD creation Informational message If the system hangs here go to MAP 1541 JTAG Problem Isolation on page 254 E800 R...

Page 360: ...tart collecting cable IDs 1 Check the SPCN and RIO cabling to the I O subsystems 2 Disconnect then reconnect power to the system 3 Go to MAP 1542 I O Problem Isolation on page 261 4 Call service suppo...

Page 361: ...ng RTAS utility interface 1 Check for system firmware updates 2 Call service support E882 Initializing RTAS softpatch register interface 1 Check for system firmware updates 2 Call service support E890...

Page 362: ...CD ROM drive is connected to the system or that the diagnostics can be run from a NIM Network Installation Management server 1 Look at the service action event error log in the Service Focal Point on...

Page 363: ...dalone diagnostics If devices are moved between partitions both partitions must be rebooted For more information see Standalone Diagnostic Operation on page 704 If standalone diagnostics boot successf...

Page 364: ...detailed in Running Standalone Diagnostics from a Network Installation Management NIM Server on page 706 c Follow the procedure outlined in step 3 on page 343 5 Go to MAP 1542 I O Problem Isolation o...

Page 365: ...ng A slow mode boot may yield a new 8 character error code on the operator panel or new errors in the service processor error log If a new error code is reported record it for use in subsequent steps...

Page 366: ...error code in the service processor error log observe the time stamps and look for a group of failures that happened within minutes prior to this error code In this group start at the error code with...

Page 367: ...n be updated In addition the operating system configuration of the network controller may need to be changed in order to enable system startup Also check to ensure that any client or server that acces...

Page 368: ...rvice processor error log a Is the system still powered on NO Go to step2 below YES Ask the customer if the system can be powered off then go to step 1b b Can the system be powered off NO Go to step3...

Page 369: ...ages grep RTAS more Record any RTAS messages found in the Linux system log entry Ignore all other messages in the Linux system log Find the value of word 13 in the Linux system log entry For detailed...

Page 370: ...ice processor error codes table YES Go to Service Processor Error Codes on page 441 with the error codes from step 9 above and follow the instructions in the service processor error codes table 8xxx 9...

Page 371: ...power to the primary I O book Locations U1 18 P1 V1 U1 18 P1 V2 0000 1112 At power off failure of power good signal from power supply 1 Primary I O backplane Location U1 18 P1 H2 2 DCAs providing powe...

Page 372: ...11 00AC Last power down was the result of loss of AC Informational message 1011 00CA Thermal calibration in progress Has this code been displayed longer than 15 minutes YES Reboot the system The code...

Page 373: ...18 P1 H2 1011 34A2 SPCN Primary I O book Location U1 18 P1 H2 1011 8400 VPD Configuration Primary I O book Location U1 18 P1 H2 1011 8401 VPD access problem 1 System VPD module Location U1 17 L1 N1 2...

Page 374: ...type to correct value See Change I O Type on page 728 2 Primary I O book Location U1 18 P1 H2 1011 840F SPCN Configuration mismatch 1 Set I O type to correct value See Change I O Type on page 728 2 P...

Page 375: ...O book Location U1 18 P1 H2 1011 8440 SPCN configuration mismatch 1 Set I O type to correct value See Change I O Type on page 728 2 Primary I O book Location U1 18 P1 H2 1011 8441 SPCN configuration...

Page 376: ...P1 H2 1011 8711 BPC B communication failure 1 Go to MAP 1525 There Is a 350 Volt Bulk Failure on page 154 2 BPC B cable to primary I O book Location U1 18 P1 H2 Q9 3 BPC B controller Location U1 35 P...

Page 377: ...cation U1 9 F2 1014 1C06 Loss of airflow in first I O subsystem location U1 9 Go to MAP 1527 An Airflow Loss Has Been Detected on page 160 1014 6014 Overcurrent or overvoltage problem with 3 3V in fir...

Page 378: ...stem Go to MAP 1520 Power on page 144 1014 B024 Overcurrent or overvoltage problem with 5 0V in first I O subsystem Go to MAP 1520 Power on page 144 1014 B034 Overcurrent or overvoltage problem with 2...

Page 379: ...mational message It should be accompanied by other error codes that more precisely indicate where the failure is Examine the service processor error log If there are no other power related error codes...

Page 380: ...rimary rack U1 9 P2 1014 xx51 First I O subsystem in primary rack DASD backplane 1 fault U1 9 P3 1014 xx53 Seeprom fault on DASD backplane 1 in first I O subsystem in primary rack U1 9 P3 1014 xx61 Fi...

Page 381: ...age 144 1015 6854 Overcurrent or overvoltage problem with 12 0V in second I O subsystem Go to MAP 1520 Power on page 144 1015 7017 Problem with fan 3 in second I O subsystem in primary rack 1 DCA 1 Lo...

Page 382: ...page 144 1015 CDB6 A power short has been detected in the DASD subsystem in an I O drawer Go to MAP 1520 Power on page 144 1015 CDC6 A power short has been detected in the DASD subsystem in an I O dra...

Page 383: ...1015 xx31 Second I O subsystem in primary rack I O subsystem backplane 1 fault U1 5 P1 1015 xx33 Seeprom fault on I O subsystem backplane 1 in second I O subsystem in primary rack U1 5 P1 1015 xx41 S...

Page 384: ...520 Power on page 144 1016 6814 Overcurrent or overvoltage problem with 3 3V in third I O subsystem Go to MAP 1520 Power on page 144 1016 6824 Overcurrent or overvoltage problem with 5 0V in third I O...

Page 385: ...chassis VPD in the I O subsystem drawer identified by the location code could not be resolved This may be an indication that more than one FRU in the drawer was replaced during a service action If thi...

Page 386: ...ack 1 DCA 1 Location U1 1 V1 2 Fan 1 Location U1 1 F1 3 Fan 3 Location U1 1 F3 1016 xx21 Third I O subsystem in primary rack DCA 2 U1 1 V2 1016 xx23 Seeprom fault on DCA 2 in third I O subsystem in pr...

Page 387: ...wer on page 144 1017 6024 Overcurrent or overvoltage problem with 5 0V in fourth I O subsystem no IBF Go to MAP 1520 Power on page 144 1017 6034 Overcurrent or overvoltage problem with 2 5V in fourth...

Page 388: ...th 3 3V in fourth I O subsystem no IBF Go to MAP 1520 Power on page 144 1017 B824 Overcurrent or overvoltage problem with 5 0V in fourth I O subsystem no IBF Go to MAP 1520 Power on page 144 1017 B834...

Page 389: ...Examine the service processor error log If there are no other power related error codes in the time frame in which this code was generated in the service processor error log the FRU indicated with th...

Page 390: ...U1 13 P2 1017 xx43 Seeprom fault on I O subsystem backplane 2 in fourth I O subsystem no IBF in primary rack U1 13 P2 1017 xx51 Fourth I O subsystem in primary rack DASD backplane 1 fault U1 13 P3 10...

Page 391: ...6 There Is An Integrated Battery Feature IBF Failure on page 157 101A 7A96 IBF 2A failure Go to MAP 1526 There Is An Integrated Battery Feature IBF Failure on page 157 101A 7AA6 IBF 3A failure Go to M...

Page 392: ...UPS 3 Call service support 101A D916 External UPS power restored informational message Informational message If a problem is suspected 1 Verify the cabling between the UPS and the BPCs 2 Refer to the...

Page 393: ...BPC A loss of ac power or phase missing Go to MAP 152a Loss of ac Power or Phase Missing on page 165 101A F906 BPC A loss of ac power or phase missing Go to MAP 152a Loss of ac Power or Phase Missing...

Page 394: ...ctly call service support 101A x115 Power cable fault Go to MAP 1520 Power on page 144 with these location codes U1 35 P1 X4 Q1 to U1 18 X1 Q1 101A x125 Power cable fault Go to MAP 1520 Power on page...

Page 395: ...Go to MAP 1520 Power on page 144 with these location codes U1 35 P1 X3 Q6 to U1 1 V2 Q2 101A x635 Power cable fault Go to MAP 1520 Power on page 144 with these location codes U1 35 P1 X2 Q6 to U2 9 V2...

Page 396: ...cable fault If there is no DCA in U1 18 P1 V8 go to MAP 1520 Power on page 144 with these location codes U1 35 P2 X2 Q10 to U2 19 V2 Q1 If there is a 6th DCA in U1 18 P1 V8 go to MAP 1520 Power on pag...

Page 397: ...plane A Location U1 35 P1 101A xx53 Seeprom VPD fault on BPR 1A U1 35 P1 V1 101A xx61 BPA A BPR 2 U1 35 P1 V2 101A xx62 BPC A to BPR 2 communications fault 1 BPR 2 Location U1 35 P1 V2 2 BPC A Locatio...

Page 398: ...ilure Go to MAP 1526 There Is An Integrated Battery Feature IBF Failure on page 157 101B 7A66 IBF failure Go to MAP 1526 There Is An Integrated Battery Feature IBF Failure on page 157 101B 7A76 IBF fa...

Page 399: ...al message 101B D776 Informational message about the IBF Informational message 101B D816 External UPS bypass active informational message Informational message If a problem is suspected 1 Verify the c...

Page 400: ...rature Fault on page 162 101B E206 Ambient room temperature too high 1 The ambient room temperature has reached a warning level or a critical level Ask the customer to correct the room temperature pro...

Page 401: ...he B side of the BPE for cabling errors Correct and problems that are found 3 If both sides of the BPE are cabled correctly call service support 101B x115 Power cable fault Go to MAP 1520 Power on pag...

Page 402: ...2 X2 Q5 to U2 9 V1 Q2 101B x615 Power cable fault Go to MAP 1520 Power on page 144 with these location codes U1 35 P2 X4 Q6 to U1 18 P1 V2 Q2 101B x625 Power cable fault Go to MAP 1520 Power on page 1...

Page 403: ...ult Go to MAP 1520 Power on page 144 with these location codes U1 35 P2 X3 Q10 to U1 18 P1 V6 Q2 101B xA35 Power cable fault If there is no DCA in U1 18 P1 V8 go to MAP 1520 Power on page 144 with the...

Page 404: ...plane B Location U1 35 P2 101B xx53 Seeprom VPD fault on BPR 1B U1 35 P2 V1 101B xx61 BPA B BPR 2 U1 35 P2 V2 101B xx62 BPC B to BPR 2 communications fault 1 BPR 2 Location U1 35 P2 V2 2 BPC B Locatio...

Page 405: ...M at U1 18 P1 C3 is installed correctly onto the processor backplane 4 Call service support 101C 0FD6 MCM 2 running over temperature 1 Verify that the MCM at U1 18 P1 C4 is installed 2 Verify that the...

Page 406: ...er on page 144 101C 6134 Overcurrent or overvoltage problem with 1 5V in processor subsystem Go to MAP 1520 Power on page 144 101C 6144 Overcurrent or overvoltage problem with 3 3V in processor subsys...

Page 407: ...e support 101C 7EE6 MCM 3 running over temperature 1 Verify that the MCM at U1 18 P1 C2 is installed 2 Verify that there are no airflow problems with the MCM at U1 18 P1 C2 or its heatsink 3 Verify th...

Page 408: ...wer on page 144 101C B944 Overcurrent or overvoltage problem with 3 3V in processor subsystem oscillator Go to MAP 1520 Power on page 144 101C BD44 Overcurrent or overvoltage problem with 5 0V in proc...

Page 409: ...6 The power subsystem does not recognize the processor subsystem type or processor subsystem configuration Call service support 101C F516 An N 1 boundary DCA or fan has dropped to N mode status in the...

Page 410: ...erated in the service processor error log the FRU indicated with this error code if any should be replaced 101C F566 An N 1 boundary DCA or fan has dropped to N mode status in the processor subsystem...

Page 411: ...n processor subsystem DCA 1 U1 18 P1 V1 101C xx15 Processor subsystem DCA 1 cable fault Go to MAP 1520 Power on page 144 with these pairs of location codes 1 U1 18 P1 V1 Q1 and U1 35 P1 X4 Q5 2 U1 18...

Page 412: ...1 Q2 and U1 35 P2 X4 Q1 101C xx77 Fan fault on processor subsystem fan 1 1 Fan 1 controller Location U1 18 X1 2 Fan 1 Location U1 18 F1 101C xx81 Processor subsystem MDA 2 U1 18 X2 101C xx83 Seeprom V...

Page 413: ...urrent or overvoltage problem with 5 0V in 5th I O subsystem Go to MAP 1520 Power on page 144 1021 6034 Overcurrent or overvoltage problem with 2 5V in 5th I O subsystem Go to MAP 1520 Power on page 1...

Page 414: ...in 5th I O subsystem Go to MAP 1520 Power on page 144 1021 B824 Overcurrent or overvoltage problem with 5 0V in 5th I O subsystem Go to MAP 1520 Power on page 144 1021 B834 Overcurrent or overvoltage...

Page 415: ...other power related error codes in the time frame in which this code was generated in the service processor error log the FRU indicated with this error code if any should be replaced 1021 xx11 First I...

Page 416: ...in secondary rack U2 1 P6 1022 1B17 Problem with fan 1 in second I O subsystem in second rack I O subsystem 6 1 DCA 1 Location U2 5 V1 2 Fan 1 Location U2 5 F1 1022 1B27 Problem with fan 2 in second I...

Page 417: ...F4 1022 7117 Problem with fan 1 and fan 3 in second I O subsystem in second rack I O subsystem 6 1 DCA 1 Location U2 5 V1 2 Fans 1 and 3 Location U2 5 F1 and U2 5 F3 1022 7127 Problem with fan 2 and f...

Page 418: ...Power on page 144 1022 CDC6 A power short has been detected in the DASD subsystem in an I O drawer Go to MAP 1520 Power on page 144 1022 F4x6 Hardware configuration does not support N mode power Call...

Page 419: ...O subsystem 6 1 DCA 2 Location U2 5 V2 2 Fan 2 Location U2 5 F2 3 Fan 4 Location U2 5 F4 1022 xx31 Second I O subsystem in secondary rack I O subsystem 6 I O subsystem backplane 1 fault U2 5 P1 1022...

Page 420: ...ack Go to MAP 1520 Power on page 144 1023 6034 Overcurrent or overvoltage problem with 2 5V in fourth I O subsystem with IBF moves to second rack Go to MAP 1520 Power on page 144 1023 6044 Overcurrent...

Page 421: ...vervoltage problem with 2 5V in fourth I O subsystem with IBF moves to second rack Go to MAP 1520 Power on page 144 1023 B044 Overcurrent or overvoltage problem with 12 0V in fourth I O subsystem with...

Page 422: ...ccompanied by other error codes that more precisely indicate where the failure is Examine the service processor error log If there are no other power related error codes in the time frame in which thi...

Page 423: ...backplane 2 in fourth I O subsystem with IBF in secondary rack U2 9 P2 1023 xx51 Fourth I O subsystem with IBF in secondary rack DASD backplane 1 fault U2 9 P3 1023 xx53 Seeprom fault on DASD backplan...

Page 424: ...7 Location U2 13 Go to MAP 1520 Power on page 144 1024 6814 Overcurrent or overvoltage problem with 3 3V in third I O subsystem in second rack I O subsystem 7 Location U2 13 Go to MAP 1520 Power on pa...

Page 425: ...with 12 0V in third I O subsystem in second rack I O subsystem 7 Location U2 13 Go to MAP 1520 Power on page 144 1024 B054 Overcurrent or overvoltage problem with 12 0V in third I O subsystem in seco...

Page 426: ...subsystem in second rack I O subsystem 7 location U2 13 This is normally an informational message It should be accompanied by other error codes that more precisely indicate where the failure is Exami...

Page 427: ...lane 1 in third I O subsystem in second rack I O subsystem 7 U2 13 P1 1024 xx41 Third I O subsystem in second rack I O subsystem 7 I O subsystem backplane 2 fault U2 13 P2 1024 xx43 Seeprom fault on I...

Page 428: ...o MAP 1520 Power on page 144 1025 6054 Overcurrent or overvoltage problem with 12 0V in fourth I O subsystem in second rack I O subsystem 8 Go to MAP 1520 Power on page 144 1025 6814 Overcurrent or ov...

Page 429: ...blem with 3 3V in fourth I O subsystem in second rack I O subsystem 8 Go to MAP 1520 Power on page 144 1025 B824 Overcurrent or overvoltage problem with 5 0V in second I O subsystem in fourth I O subs...

Page 430: ...ional message It should be accompanied by other error codes that more precisely indicate where the failure is Examine the service processor error log If there are no other power related error codes in...

Page 431: ...O subsystem backplane 2 fault U2 19 P2 1025 xx43 Seeprom fault on I O subsystem backplane 2 in fourth I O subsystem in second rack I O subsystem 8 U2 19 P2 1025 xx51 Fourth I O subsystem in second rac...

Page 432: ...Error Code Description Action Possible Failing FRU SPCNtoB Go to MAP 1529 There Is A Bulk Power Assembly BPA Communication Failure on page 163 412 Eserver pSeries 670 Service Guide...

Page 433: ...g system error log If you replace FRUs and the problem is corrected go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Error Code Descrip...

Page 434: ...a missing return line from the I O subsystem to the processor subsystem v z C indicates a missing link between two I O subsystems v z E indicates an I O subsystem was found connected to RIO port 3 wit...

Page 435: ...ice cannot locate package Contact your next level of support for assistance 20D0 0011 Firmware RTAS attempt to allocate memory failed Contact your next level of support for assistance 20D0 0800 Firmwa...

Page 436: ...pport for assistance 20D0 0A09 Error initializing interface NUMA access 1 Check for system firmware updates Apply update if available 2 Check for system firmware updates Apply update if available 20D0...

Page 437: ...pport for assistance 20D0 0A1 Error initializing interface EEH access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A1 Error i...

Page 438: ...w operator panel Call service support for instructions on programming the VPD information into the new VPD module 2 If the location code indicates an I O subsystem call service support 20D0 9003 Subsy...

Page 439: ...1 If the location code starts with U1 17 or U1 18 the problem is in the system VPD module on the media subsystem operator panel Replace the operator panel do not swap the old VPD module onto the new...

Page 440: ...support for assistance 20D1 0008 Failed to set PCI read write permissions array for slot 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistan...

Page 441: ...ates that an I O subsystem that was previously in the configuration was not found during the current boot If an I O subsystem has been removed this code is an informational message If this message occ...

Page 442: ...te IPL menu in the SMS utilities cannot locate any LAN adapters that are supported by the remote IPL function If a supported device is installed 1 Replace the adapter See notes on page 345 2 Replace t...

Page 443: ...ist or in the default boot list depending on the condition of the system If this is not successful use the SMS menus to modify the boot sequence also known as the boot list to include devices that are...

Page 444: ...ay be damaged 20EE 0020 The boot device environment variable exceeds the allowed character limit If this error occurs during the installation of AIX via a process called NIM push the set_bootlist attr...

Page 445: ...flag before SPCN table update Call service support 20FC 0020 Failed to retrieve power package and or cooling VPD via SPCN for the corresponding subsystem Service processor mailbox failed to get VPD 1...

Page 446: ...code call service support 20FF0030 Invalid VPD VPD data bad 1 Replace the part specified by the location code 2 If no location code is shown with the error code call service support 20FF0060 Invalid...

Page 447: ...ror code call service support 20FF00F0 Invalid VPD the rack number and the unit number are not found in the SCF partition in NVRAM 1 Replace the part specified by the location code 2 If no location co...

Page 448: ...ntroller 21E0 0002 SCSI tape test unit ready failed sense data available Before replacing any system components refer to the Action under error code 21A0 0001 1 Replace the media if a removable media...

Page 449: ...rror code 21A0 0001 1 Replace the SCSI device 2 Replace the media 21EE 0003 Undetermined SCSI device send diagnostic failed sense data available Before replacing any system components refer to the Act...

Page 450: ...1 Replace the SCSI drive 2200 0001 PCI Ethernet BNC RJ 45 or PCI Ethernet AUI RJ 45 Adapter Internal Wrap Test failure Replace the Adapter See Determining Location Code on page 347 for location code i...

Page 451: ...Initialization failed device test failed Refer to Action under error code 25A8 0xxx 25A8 0100 NVRAM data validation check failed Turn off turn on system unit and retry the operation before replacing...

Page 452: ...correct suspect a problem with the adapter s installed but not listed 2 Select the option to Save the configuration information 3 Restart the system b If the problem persists boot the operating system...

Page 453: ...ding power code may have to be flashed on both sides of the I O subsystem Note The location code identifies the I O subsystem that has the problem 3 Contact the next level of support 2601 0002 RIO cab...

Page 454: ...fies a slot a Reseat the adapter and reboot the system b Replace the adapter c Check for system firmware updates Apply if available d Replace the I O backplane in which the adapter is installed 2 If t...

Page 455: ...the adapter in the new slot If the adapter is successfully reconfigured in the new slot behind a different PCI bridge the slot in which the adapter was originally plugged is bad Replace the I O backpl...

Page 456: ...tion code identifies an I O subsystem backplane 1 Check for system firmware updates Apply if update is available 2 Replace I O subsystem backplane 2680 0Axy MX PCI Bridge Bist Failure The problem is a...

Page 457: ...ror code 2803 0001 2803 0003 RTC not updating not correctable Replace the primary I O book Location U1 18 P1 H2 2803 0004 RTC operating mode parameters for example data mode changed 1 Set time and dat...

Page 458: ...rror log entry If AIX is available and the system has been rebooted run online AIX diagnostics and look for an AIX error log entry in which the description says cache or cache controller error Replace...

Page 459: ...tions for 25A8 0xxx 2BA0 0017 Service processor reports bad or low battery Refer to the actions for 25A8 0xxx 2BA0 0021 Open firmware mailbox call to activate attention LED failed 1 Check for system f...

Page 460: ...bled 1 Replace the primary I O book location U1 18 P1 H2 2 hhh indicates the failing processor Replace the MCM that contains the failing processor according to the following table v hhh 0 7 U1 18 P1 C...

Page 461: ...Processor subsystem tests detected fault in MCM module 2 MCM module 2 and VPD card Location U1 18 P1 C4 and U1 18 P1 H2 4 4064 0005 Processor subsystem tests detected fault in MCM module 1 MCM module...

Page 462: ...pdates 2 Primary I O book Location U1 18 P1 H2 3 Call service support 4064 00B1 Processor subsystem tests detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I...

Page 463: ...ted against the hardware follow the actions for the error code or SRN 4064 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 464: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 465: ...ors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardware fo...

Page 466: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4064 0B12 Processor subsystem tests detected fault in I O book 1 Check for system firm...

Page 467: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4064 0B20 Processor subsystem tests detected fault in I O book 1 Check for system firmware up...

Page 468: ...B26 Processor subsystem tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location...

Page 469: ...t 4064 0B35 Processor subsystem tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location...

Page 470: ...18 P1 H1 4064 0BF4 Processor subsystem tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U...

Page 471: ...stem tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 4064 0BFD Processor sub...

Page 472: ...8 and U1 18 P1 H2 1 4064 0D05 Processor subsystem tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 4064 0D06 Processor subsystem test...

Page 473: ...rocessor code 1 Check for system firmware updates 2 Call service support 4064 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 4064 0EAA PRD FNM i...

Page 474: ...irmware updates 2 Call service support 4064 0EE2 Processor subsystem tests detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service support 4064 0EE5 Proce...

Page 475: ...detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 4065 0011 Display alter tests detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 4065 0012 Displa...

Page 476: ...s on page 253 4065 0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware...

Page 477: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 478: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 479: ...If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the ha...

Page 480: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4065 0B12 Display alter tests detected fault in I O book 1 Check for system firmware u...

Page 481: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4065 0B20 Display alter tests detected fault in I O book 1 Check for system firmware updates...

Page 482: ...5 0B26 Display alter tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U1...

Page 483: ...port 4065 0B35 Display alter tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1...

Page 484: ...U1 18 P1 H1 4065 0BF4 Display alter tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1 1...

Page 485: ...y alter tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 4065 0BFD Display al...

Page 486: ...1 C8 and U1 18 P1 H2 1 4065 0D05 Display alter tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 4065 0D06 Display alter tests detecte...

Page 487: ...or code 1 Check for system firmware updates 2 Call service support 4065 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 4065 0EAA PRD FNM is hand...

Page 488: ...Display alter tests detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service support 4065 0EE5 Display alter tests detected firmware error no callout avai...

Page 489: ...sic assurance tests detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 4066 0011 Scan interface basic assurance tests detected fault in Memory book slot 1 Memory book slot 1...

Page 490: ...ocessor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 and Eser...

Page 491: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 492: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 493: ...against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions...

Page 494: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4066 0B12 Scan interface basic assurance tests detected fault in I O book 1 Check for...

Page 495: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4066 0B20 Scan interface basic assurance tests detected fault in I O book 1 Check for system...

Page 496: ...an interface basic assurance tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Loc...

Page 497: ...6 0B35 Scan interface basic assurance tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Lo...

Page 498: ...1 H1 4066 0BF4 Scan interface basic assurance tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Loca...

Page 499: ...1 H3 4066 0BFC Scan interface basic assurance tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Loc...

Page 500: ...assurance tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 4066 0D06 Scan interface basic assurance tests detected fault in L3 cache...

Page 501: ...nterface basic assurance tests detected fault in service processor code 1 Check for system firmware updates 2 Call service support 4066 0EA5 PRD detected a problem in the FNM code 1 Check for system f...

Page 502: ...066 0EE1 Scan interface basic assurance tests detected fault in service processor code invalid MRU to mapping 1 Check for system firmware updates 2 Call service support 4066 0EE2 Scan interface basic...

Page 503: ...Ask the customer to reenter the CUoD activation keys 4067 0010 Bus tests detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 4067 0011 Bus tests detected fault in Memory book...

Page 504: ...boot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on th...

Page 505: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 506: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 507: ...rmination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported...

Page 508: ...ween the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4067 0B12 Bus tests detected fault in I O book 1 Check for system firmware updates 2...

Page 509: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4067 0B20 Bus tests detected fault in I O book 1 Check for system firmware updates 2 Check th...

Page 510: ...t 4067 0B26 Bus tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P...

Page 511: ...e support 4067 0B35 Bus tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P...

Page 512: ...ation U1 18 P1 H1 4067 0BF4 Bus tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1 18 P1...

Page 513: ...067 0BFC Bus tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 4067 0BFD Bus t...

Page 514: ...18 P1 C8 and U1 18 P1 H2 1 4067 0D05 Bus tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 4067 0D06 Bus tests detected fault in L3 c...

Page 515: ...heck for system firmware updates 2 Call service support 4067 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 4067 0EAA PRD FNM is handling this e...

Page 516: ...1 Check for system firmware updates 2 Call service support 4067 0EE2 Bus tests detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service support 4067 0EE5 B...

Page 517: ...tests detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 4068 0011 Other bus tests detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 4068 0012 Othe...

Page 518: ...53 4068 0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is...

Page 519: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 520: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 521: ...mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against...

Page 522: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4068 0B12 Other bus tests detected fault in I O book 1 Check for system firmware updat...

Page 523: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4068 0B20 Other bus tests detected fault in I O book 1 Check for system firmware updates 2 Ch...

Page 524: ...068 0B26 Other bus tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 1...

Page 525: ...upport 4068 0B35 Other bus tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 1...

Page 526: ...on U1 18 P1 H1 4068 0BF4 Other bus tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1 18...

Page 527: ...Other bus tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 4068 0BFD Other bu...

Page 528: ...P1 C8 and U1 18 P1 H2 1 4068 0D05 Other bus tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 4068 0D06 Other bus tests detected faul...

Page 529: ...ode 1 Check for system firmware updates 2 Call service support 4068 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 4068 0EAA PRD FNM is handling...

Page 530: ...pping 1 Check for system firmware updates 2 Call service support 4068 0EE2 Other bus tests detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service support...

Page 531: ...ory tests detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 4069 0011 Memory tests detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 4069 0012 Mem...

Page 532: ...0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is availab...

Page 533: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 534: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 535: ...tion mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported agai...

Page 536: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4069 0B12 Memory tests detected fault in I O book 1 Check for system firmware updates...

Page 537: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 4069 0B20 Memory tests detected fault in I O book 1 Check for system firmware updates 2 Check...

Page 538: ...4069 0B26 Memory tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18...

Page 539: ...support 4069 0B35 Memory tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18...

Page 540: ...tion U1 18 P1 H1 4069 0BF4 Memory tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1 18 P...

Page 541: ...0BFC Memory tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 4069 0BFD Memory...

Page 542: ...18 P1 C8 and U1 18 P1 H2 1 4069 0D05 Memory tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 4069 0D06 Memory tests detected fault in...

Page 543: ...1 Check for system firmware updates 2 Call service support 4069 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 4069 0EAA PRD FNM is handling th...

Page 544: ...RU to mapping 1 Check for system firmware updates 2 Call service support 4069 0EE2 Memory tests detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service su...

Page 545: ...0 Self tests detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 406A 0011 Self tests detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 406A 0012 Se...

Page 546: ...Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on...

Page 547: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 548: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 549: ...ination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported a...

Page 550: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406A 0B12 Self tests detected fault in I O book 1 Check for system firmware updates 2...

Page 551: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406A 0B20 Self tests detected fault in I O book 1 Check for system firmware updates 2 Check t...

Page 552: ...406A 0B26 Self tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P...

Page 553: ...e support 406A 0B35 Self tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18...

Page 554: ...ation U1 18 P1 H1 406A 0BF4 Self tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1 18 P1...

Page 555: ...6A 0BFC Self tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 406A 0BFD Self...

Page 556: ...18 P1 C8 and U1 18 P1 H2 1 406A 0D05 Self tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 406A 0D06 Self tests detected fault in L3...

Page 557: ...Check for system firmware updates 2 Call service support 406A 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 406A 0EAA PRD FNM is handling this...

Page 558: ...MRU to mapping 1 Check for system firmware updates 2 Call service support 406A 0EE2 Self tests detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service sup...

Page 559: ...0 Wire tests detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 406B 0011 Wire tests detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 406B 0012 Wi...

Page 560: ...Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on...

Page 561: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 562: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 563: ...ination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported a...

Page 564: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406B 0B12 Wire tests detected fault in I O book 1 Check for system firmware updates 2...

Page 565: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406B 0B20 Wire tests detected fault in I O book 1 Check for system firmware updates 2 Check t...

Page 566: ...406B 0B26 Wire tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P...

Page 567: ...e support 406B 0B35 Wire tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18...

Page 568: ...ation U1 18 P1 H1 406B 0BF4 Wire tests detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1 18 P1...

Page 569: ...6B 0BFC Wire tests detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 406B 0BFD Wire...

Page 570: ...18 P1 C8 and U1 18 P1 H2 1 406B 0D05 Wire tests detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 406B 0D06 Wire tests detected fault in L3...

Page 571: ...Check for system firmware updates 2 Call service support 406B 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 406B 0EAA PRD FNM is handling this...

Page 572: ...ocessor code invalid MRU to mapping 1 Check for system firmware updates 2 Call service support 406B 0EE2 Wire tests detected fault in service processor firmware fault 1 Check for system firmware updat...

Page 573: ...tion keys 406C 0010 IPL detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 406C 0011 IPL detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 406C 001...

Page 574: ...n time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to...

Page 575: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 576: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 577: ...blem determination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are...

Page 578: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406C 0B12 IPL detected fault in I O book 1 Check for system firmware updates 2 Check t...

Page 579: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406C 0B20 IPL detected fault in I O book 1 Check for system firmware updates 2 Check the I O...

Page 580: ...the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 406C 0B26 IPL detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the se...

Page 581: ...406C 0B34 IPL detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call ser...

Page 582: ...ook Location U1 18 P1 H1 406C 0BF3 IPL detected fault in I O hub chip 3 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H1 Q1 b U1 18 P1 H1 Q2 2 Replace the RIO book Location U1 18 P1...

Page 583: ...owing RIO ports a U1 18 P1 H3 Q3 b U1 18 P1 H3 Q4 2 Replace the RIO book Location U1 18 P1 H3 406C 0BFB IPL detected fault in I O hub chip 11 port x 1 Check the cabling on the following RIO ports a U1...

Page 584: ...C11 and U1 18 P1 H2 1 406C 0D03 IPL detected fault in L3 cache module 3 L3 cache module 3 and L3 VPD card Location U1 18 P1 C10 and U1 18 P1 H2 1 406C 0D04 IPL detected fault in L3 cache module 4 L3...

Page 585: ...tem firmware updates 2 Call service support 406C 0EA4 IPL detected fault in service processor code 1 Check for system firmware updates 2 Call service support 406C 0EA5 PRD detected a problem in the FN...

Page 586: ...ervice processor code invalid MRU to mapping 1 Check for system firmware updates 2 Call service support 406C 0EE2 IPL detected fault in service processor firmware fault 1 Check for system firmware upd...

Page 587: ...er detected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 406D 0011 Attention handler detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 406D 0012 Atten...

Page 588: ...age 253 406D 0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AI...

Page 589: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 590: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 591: ...de If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the...

Page 592: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406D 0B12 Attention handler detected fault in I O book 1 Check for system firmware upd...

Page 593: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406D 0B20 Attention handler detected fault in I O book 1 Check for system firmware updates 2...

Page 594: ...6D 0B26 Attention handler detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U1...

Page 595: ...pport 406D 0B35 Attention handler detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1...

Page 596: ...n U1 18 P1 H1 406D 0BF4 Attention handler detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1 18...

Page 597: ...ention handler detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 406D 0BFD Attention...

Page 598: ...P1 C8 and U1 18 P1 H2 1 406D 0D05 Attention handler detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 406D 0D06 Attention handler detected f...

Page 599: ...code 1 Check for system firmware updates 2 Call service support 406D 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 406D 0EAA PRD FNM is handli...

Page 600: ...updates 2 Call service support 406D 0EE2 Attention handler detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service support 406D 0EE5 Attention handler det...

Page 601: ...ected fault in Memory book slot 0 Memory book slot 0 Location U1 18 P1 M2 406E 0011 Scan control routines detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 406E 0012 Scan co...

Page 602: ...dures on page 253 406E 0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hard...

Page 603: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 604: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 605: ...no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardw...

Page 606: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406E 0B12 Scan control routines detected fault in I O book 1 Check for system firmware...

Page 607: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406E 0B20 Scan control routines detected fault in I O book 1 Check for system firmware update...

Page 608: ...0B26 Scan control routines detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Location U...

Page 609: ...ort 406E 0B35 Scan control routines detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U...

Page 610: ...U1 18 P1 H1 406E 0BF4 Scan control routines detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location U1...

Page 611: ...rol routines detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 406E 0BFD Scan contro...

Page 612: ...C8 and U1 18 P1 H2 1 406E 0D05 Scan control routines detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 406E 0D06 Scan control routines dete...

Page 613: ...ssor code 1 Check for system firmware updates 2 Call service support 406E 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware updates 2 Call service support 406E 0EAA PRD FNM is ha...

Page 614: ...ce support 406E 0EE2 Scan control routines detected fault in service processor firmware fault 1 Check for system firmware updates 2 Call service support 406E 0EE5 Scan control routines detected firmwa...

Page 615: ...mory book slot 0 Memory book slot 0 Location U1 18 P1 M2 406F 0011 Error code generation logging detected fault in Memory book slot 1 Memory book slot 1 Location U1 18 P1 M3 406F 0012 Error code gener...

Page 616: ...blem Isolation Procedures on page 253 406F 0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem wi...

Page 617: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 618: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 619: ...e recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow t...

Page 620: ...en the secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406F 0B12 Error code generation logging detected fault in I O book 1 Check for system...

Page 621: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H1 4 Call service support 406F 0B20 Error code generation logging detected fault in I O book 1 Check for system firmwar...

Page 622: ...6 Error code generation logging detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the secondary I O book and the I O subsystems 3 Secondary I O book Locati...

Page 623: ...406F 0B35 Error code generation logging detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Locati...

Page 624: ...8 P1 H1 406F 0BF4 Error code generation logging detected fault in I O hub chip 4 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H3 Q7 b U1 18 P1 H3 Q8 2 Replace the RIO book Location...

Page 625: ...logging detected fault in I O hub chip 12 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q1 b U1 18 P1 H4 Q2 2 Replace the RIO book Location U1 18 P1 H4 406F 0BFD Error code gene...

Page 626: ...and U1 18 P1 H2 1 406F 0D05 Error code generation logging detected fault in L3 cache module 5 L3 cache module 5 and L3 VPD card Location U1 18 P1 C20 and U1 18 P1 H2 1 406F 0D06 Error code generation...

Page 627: ...code generation logging detected fault in service processor code 1 Check for system firmware updates 2 Call service support 406F 0EA5 PRD detected a problem in the FNM code 1 Check for system firmware...

Page 628: ...or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding...

Page 629: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 302B This error code indicates that the memory repeat gard function has deconfigured or...

Page 630: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 302D This error code indicates that the memory repeat gard function has deconfigured or...

Page 631: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 305B This error code indicates that the memory repeat gard function has deconfigured or...

Page 632: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 305D This error code indicates that the memory repeat gard function has deconfigured or...

Page 633: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 305F This error code indicates that the memory repeat gard function has deconfigured or...

Page 634: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 307B This error code indicates that the memory repeat gard function has deconfigured or...

Page 635: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 307D This error code indicates that the memory repeat gard function has deconfigured or...

Page 636: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 308A This error code indicates that the memory repeat gard function has deconfigured or...

Page 637: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 308C This error code indicates that the memory repeat gard function has deconfigured or...

Page 638: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 308E This error code indicates that the memory repeat gard function has deconfigured or...

Page 639: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 30C0 This error code indicates that the memory repeat gard function has deconfigured or...

Page 640: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 30C3 This error code indicates that the memory repeat gard function has deconfigured or...

Page 641: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 30C9 This error code indicates that the memory repeat gard function has deconfigured or...

Page 642: ...in the service processor menus Look at the status of the books If any of the books have a status of manually deconfigured reconfigure the books and boot the system in a full system partition to the S...

Page 643: ...2 to isolate the failing component 4504 302D Memory subsystem and processor subsystem tests detected fault in 32 GB memory book outer Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 to is...

Page 644: ...em tests detected fault in 8 GB or 16 GB Capacity Upgrade on Demand CUoD inner memory book Go to MAP 1544 Inner L3 Module Problem Isolation on page 282 4504 30C1 Memory subsystem and processor subsyst...

Page 645: ...MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing component 4505 302C Memory subsystem and display alter tests detected fault in 32 GB memory book inner Go to MAP 1540 Problem...

Page 646: ...L3 Module Problem Isolation on page 282 4505 30C3 Memory subsystem and processor subsystem tests detected fault in 32 GB or 64 GB CUoD inner memory book Go to MAP 1544 Inner L3 Module Problem Isolatio...

Page 647: ...305A Memory subsystem and processor subsystem tests detected fault in 8 GB memory book inner Go to MAP 1544 Inner L3 Module Problem Isolation on page 282 4506 305B Memory subsystem and processor subs...

Page 648: ...n page 284 4506 30CC Memory subsystem and processor subsystem tests detected fault in 32 GB or 64 GB CUoD outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 4507 248B Memor...

Page 649: ...cted fault in 16 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 4507 307A Memory subsystem and processor subsystem tests detected fault in 4 GB inner memory book Go...

Page 650: ...Fault in L3 VPD card used with 1 5 GHz and 1 7 GHz MCMs Go to MAP 1548 Memory and Processor Problem Isolation on page 290 4508 25F1 Memory subsystem and other bus tests detected fault in L3 VPD card u...

Page 651: ...to MAP 1544 Inner L3 Module Problem Isolation on page 282 45084 307E Memory subsystem and processor subsystem tests detected fault in 16 GB inner memory book Go to MAP 1544 Inner L3 Module Problem Is...

Page 652: ...O subsystem DASD backplane at location specified in error code 4509 302A Memory subsystem and memory tests detected fault in 8 GB memory book inner Go to MAP 1540 Problem Isolation Procedures on page...

Page 653: ...on page 284 4509 308E Memory subsystem and processor subsystem tests detected fault in 4 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 4509 30BD Memory subsystem an...

Page 654: ...processor subsystem tests detected fault in 8 GB memory book inner Go to MAP 1544 Inner L3 Module Problem Isolation on page 282 450A 305B Memory subsystem and processor subsystem tests detected fault...

Page 655: ...on on page 284 450B 248B Memory subsystem and wire tests detected fault in operator panel Operator panel Location U1 17 L1 450B 25C0 Memory subsystem and wire tests detected fault in system backplane...

Page 656: ...lt in 4 GB inner memory book Go to MAP 1544 Inner L3 Module Problem Isolation on page 282 450B 307B Memory subsystem and processor subsystem tests detected fault in 8 GB inner memory book Go to MAP 15...

Page 657: ...and IPL detected fault in L3 VPD card used with 1 3 GHz MCM Go to MAP 1548 Memory and Processor Problem Isolation on page 290 450C 25F9 Fault in L3 VPD card used with 1 5 GHz and 1 7 GHz MCMs Go to M...

Page 658: ...to MAP 1544 Inner L3 Module Problem Isolation on page 282 450C 308A Memory subsystem and processor subsystem tests detected fault in 4 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isola...

Page 659: ...de 450D 302A Memory subsystem and attention handler detected fault in 8 GB memory book inner Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing component 450D 302B Memory s...

Page 660: ...Memory subsystem and processor subsystem tests detected fault in 4 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 450D 30BD Memory subsystem and processor subsystem...

Page 661: ...Isolation Procedures on page 253 to isolate the failing component 450E 305A Memory subsystem and processor subsystem tests detected fault in 8 GB memory book inner Go to MAP 1544 Inner L3 Module Probl...

Page 662: ...cted fault in 8 GB or 16 GB CUoD outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 450E 30CC Memory subsystem and processor subsystem tests detected fault in 32 GB or 64 G...

Page 663: ...d fault in 8 GB memory book outer Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 450F 305C Memory subsystem and error code generation logging detected fault in 4 GB inner memory book Go...

Page 664: ...y book Go to MAP 1545 Outer L3 Module Problem Isolation on page 284 450F 30CC Memory subsystem and processor subsystem tests detected fault in 32 GB or 64 GB CUoD outer memory book Go to MAP 1545 Oute...

Page 665: ...pacity card fault 1 Verify that the system firmware is RH021114 or later CUoD is not supported by the earlier firmware levels 2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the custo...

Page 666: ...he number of MCMs is consistent with the number of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 4605 28B0 I O subsystem and display alter tests detected fault in I O subsy...

Page 667: ...and scan interface basic assurance tests detected fault in primary I O book Slot 0 Primary I O book Slot 0 Location U1 18 P1 H2 4606 273D I O subsystem and processor subsystem tests detected fault in...

Page 668: ...k the customer to reenter the CUoD activation keys 4607 248B I O subsystem and bus tests detected fault in operator panel Operator panel Location U1 17 L1 4607 25C0 I O subsystem and bus tests detecte...

Page 669: ...acity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 4607 527A CUoD capacity card fault 1 Verify that the system firmware is RH021114 or later CUoD is not suppor...

Page 670: ...ts detected fault in I O subsystem DASD backplane I O subsystem DASD backplane at location specified in error code 4608 525E CUoD capacity card fault 1 Verify that the system firmware is RH021114 or l...

Page 671: ...r of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 4609 2806 I O subsystem and processor subsystem tests detected fault in I O book 1 3 or 4 1 If word 13 is CFF1 xxxx a con...

Page 672: ...th the number of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 460A 273C I O subsystem and self tests detected fault in primary I O book Slot 0 Primary I O book Slot 0 Loca...

Page 673: ...the customer to reenter the CUoD activation keys 460B 248B I O subsystem and wire tests detected fault in operator panel Operator panel Location U1 17 L1 460B 25C0 I O subsystem and wire tests detecte...

Page 674: ...ls 2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 460B 527A CUoD capacity card fault 1 Verify that the system firmware is RH021114 or...

Page 675: ...I O subsystem DASD backplane I O subsystem DASD backplane at location specified in error code 460C 525E CUoD capacity card fault 1 Verify that the system firmware is RH021114 or later CUoD is not sup...

Page 676: ...number of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 460D 2806 I O subsystem and processor subsystem tests detected fault in I O book 1 3 or 4 1 If word 13 is CFF1 xxxx...

Page 677: ...ent with the number of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 460E 273C I O subsystem and scan control routines detected fault in primary I O book Slot 0 Primary I O...

Page 678: ...y the earlier firmware levels 2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 460F 248B I O subsystem and error code generation loggin...

Page 679: ...backplane at location specified in error code 460F 525E CUoD capacity card fault 1 Verify that the system firmware is RH021114 or later CUoD is not supported by the earlier firmware levels 2 Replace...

Page 680: ...609 2 Replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25C7 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 681: ...609 2 Replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25CF The processor repeat gard function has deconfigured a processor Do the following 1...

Page 682: ...609 2 Replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25D5 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 683: ...609 2 Replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25D8 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 684: ...609 2 Replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25E9 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 685: ...609 2 Replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 526C The processor repeat gard function has deconfigured a processor Do the following 1...

Page 686: ...uration deconfiguration menu which is under the system information menu in the service processor menus Look at the status of the processors If any of the processors have a status of manually deconfigu...

Page 687: ...to isolate the failing component 4B24 25E9 Processor subsystem detected fault in 8 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing component 4B24 28B0...

Page 688: ...ected Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing component 4B25 25E5 Processor subsystem detected fault in 4 way processor MCM Go to MAP 1540 Problem Isolation Proc...

Page 689: ...system and scan interface basic assurance tests detected fault in 8 way processor MCM with VPD card 8 16 or 24 way Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing compon...

Page 690: ...o isolate the failing component 4B27 25D3 Processor subsystem and bus tests detected fault in 8 way processor MCM with VPD card Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the f...

Page 691: ...failing component 4B28 25CF Processor subsystem detected fault in 8 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing component 4B28 25D3 Processor subs...

Page 692: ...5C8 Processor subsystem and memory test detected fault in 4 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing component 4B29 25CF Processor subsystem det...

Page 693: ...lt in 1 0 GHz clock card Clock card Location U1 18 P1 X5 4B2A 25C7 Processor subsystem and self test detected fault in 4 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 253 to is...

Page 694: ...lation Procedures on page 253 to isolate the failing component 4B2B 25C0 Processor subsystem and wire test detected fault in system backplane System backplane Location U1 18 P1 4B2B 25C1 Processor sub...

Page 695: ...L detected fault in operator panel Operator panel Location U1 17 L1 4B2C 258A Processor subsystem detected fault in 4 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 253 to isola...

Page 696: ...on page 253 to isolate the failing component 4B2D 248B Processor subsystem and attention handler detected fault in operator panel Operator panel Location U1 17 L1 4B2D 258A Processor subsystem detect...

Page 697: ...1540 Problem Isolation Procedures on page 253 to isolate the failing component 4B2D 526E Fault detected in 4 way or 8 way CUoD MCM Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate t...

Page 698: ...solation Procedures on page 253 to isolate the failing component 4B2E 526C Fault detected in 4 way or 8 way CUoD MCM Go to MAP 1540 Problem Isolation Procedures on page 253 to isolate the failing comp...

Page 699: ...540 Problem Isolation Procedures on page 253 to isolate the failing component 4B2F 25E9 Processor subsystem detected fault in 8 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 25...

Page 700: ...ce processor flash recovery Insert Diskette n Capacity Upgrade on Demand CUoD Messages Error Code Description Action Possible Failing FRU A100 C2AC Waiting for user to accept CUoD license agreement Us...

Page 701: ...e processor firmware fault 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 B006 1406 Service processor program error 1 Check for system firmware updates 2 Check for operati...

Page 702: ...re Primary I O book Location U1 18 P1 H2 B10F 1672 Service processor firmware update invalid Call second level of support B10F 1675 Service processor memory failure Primary I O book Location U1 18 P1...

Page 703: ...slow boot replace the FRU s indicated by the location code s v If a 4xxx yyyy error did not occur during the slow boot replace the primary I O book location U1 18 P1 H2 B1xx 4603 Service processor fi...

Page 704: ...oblem in the processor subsystem B1xx 4620 Modem configuration failure 1 Check modem configuration files 2 Check for system firmware updates 3 Modem and modem cable 4 Primary I O book Location U1 18 P...

Page 705: ...ll of the following values of word 13 or bytes 68 and 69 indicate a failure of an SPCN firmware update A701 A702 A703 A704 A705 A706 A707 For these values of word 13 do the following 1 Power off the s...

Page 706: ...additional error codes relating to loss of ac power to the system B1xx 4636 System is running on battery back up power Informational message B1xx 4643 Problem when turning on the identify LED of a FRU...

Page 707: ...og for failing FRUs associated with this error code B1xx 4662 Memory book VPD failure Reboot the system in slow mode to isolate the failure then check the service processor error log for failing FRUs...

Page 708: ...e SMS menus If the system is up the boot list problem has been corrected and the B1xx 4690 can be treated as an informational message with no actions required 3 Call service support B1xx 4691 System f...

Page 709: ...C025 In the detail data find the string B1xx 4698 if present it will be at byte 60 of the detail data Go forward 8 bytes after the B1 to byte 68 and examine bytes 68 and 69 If the value is E10B or E10...

Page 710: ...extended data and finding words 11 12 and 13 is shown in MAP 1321 Quick Entry MAP for Systems with Service Focal Point on page 126 Step 1321 28 on page 130 and Step 1321 29 on page 131 Perform the fo...

Page 711: ...tall Apply if available 3 Call service support 9906 Software problem during firmware update from operating system Actions 1 Check for a system firmware update that is later than the one that caused th...

Page 712: ...cables that go from the HMC to the primary I O book location U1 18 P1 H2 2 Run diagnostics on the serial port on the HMC 3 Run diagnostics on the serial ports on the service processor in the managed...

Page 713: ...ng the pinhole reset switch on the operator panel Flash a valid firmware update image for the system type and model B1FD 0015 Too many firmware update diskettes were inserted or the update image was f...

Page 714: ...anagement Console for pSeries Installation and Operations Guide Correct any problems that are found then verify that you can ping in both directions between the HMC and partitions 2 If short host name...

Page 715: ...s error code is generated by the customer performing Problem Determination as described in the Eserver pSeries 670 User s Guide Type 102 keyboard M0KB D003 The system did not respond to a keyboard ent...

Page 716: ...SRC word11 B1194690 word12 04A0005D word13 A2C1C0FA word14 00000000 word15 00007701 word16 00000008 word17 00000000 word18 00000000 word19 00000000 20D00999 After a system crash has occurred verify if...

Page 717: ...action results in a file being written into the tmp directory named dumpMMDDYY where MM is the current month DD is the current day and YY is the current year Forward the tmp dumpMMDDYY file to service...

Page 718: ...698 Eserver pSeries 670 Service Guide...

Page 719: ...tition Operating Considerations for Online and Standalone Diagnostics Note When possible run online diagnostics in service mode Online diagnostics perform additional functions compared to standalone d...

Page 720: ...Operating Instruction panel displays and you are required to go through the DEFINE TERMINAL process again Online Diagnostics Modes of Operation Notes 1 When running online diagnostics on a partition i...

Page 721: ...the boot hard disk do the following 1 From the HMC select Partition Manager 2 Right click on the mouse and select Open Terminal Window 3 From the Service Processor Menu on the VTERM select Option 2 S...

Page 722: ...a directly attached keyboard or the number 1 on an ASCII terminal before the system attempts to boot again Concurrent Mode Running the online diagnostics in concurrent mode is started by entering diag...

Page 723: ...ysis is done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and...

Page 724: ...n I O slot basis If the CD ROM drive is moved from one partition to another all SCSI devices on the same SCSI adapter card which the CD ROM drive is attached must be moved to the same partition It is...

Page 725: ...rvice mode from CD ROM do the following 1 Verify with the system administrator and users that all programs may be stopped including the AIX operating system get help if needed Stop all programs 2 Remo...

Page 726: ...stering a client on the NIM server v Enabling a client to run diagnostics from the NIM server Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at...

Page 727: ...ng from the client system use the ping utility in the RIPL utility to verify that the client system can ping the NIM server Under the ping utility choose the network adapter that provides the attachme...

Page 728: ...Booting Standalone Diagnostics from the NIM Server on a System with No HMC Attached 708 Eserver pSeries 670 Service Guide...

Page 729: ...a surveillance failure Service Processor Menus The service processor menus are divided into the following groups v General user menu the user must know the general access password v Privileged user me...

Page 730: ...ngs to other servers that include a service processor The service aid Save or Restore Hardware Management Policies can be used to save your settings after initial setup or whenever the settings must b...

Page 731: ...AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults Note If you are running one or more logical partitions enter the partition ID 0 15 to...

Page 732: ...ven to your server during setup You need the firmware version for reference when you either update or repair the functions of your service processor The system name an optional field is the name that...

Page 733: ...tem Name 99 Exit from Menus 0 v Service Processor Setup Menu See Service Processor Setup Menu on page 714 for more information v System Power Control Menu See System Power Control Menu on page 720 for...

Page 734: ...ntly Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu NOT supported in LPAR mode 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu NOT supported in LPAR mode...

Page 735: ...None None Service processor MAIN MENU displays Set None Users with the password see the service processor MAIN MENU Users without password cannot log in Set Set Users see menus associated with the en...

Page 736: ...ommunicate with each other Selecting Start Talk Mode activates the keyboards and displays for such communications while console mirroring is established This is a full duplex link so message interfere...

Page 737: ...System Monitoring Surveillance on page 752 for more information about surveillance v Reset Service Processor If this option is selected entering Y causes the service processor to reboot v Reprogram Fl...

Page 738: ...he system uses the service processor reboot policy to restart Because pressing Enter after the reset string is not required make sure that the string is not common or trivial A mixed case string is re...

Page 739: ...tion 2 displays the following screen Scan Log Dump Setup Menu 1 Scan Log Dump Policy Currently As Needed 2 Scan Log Dump Content Currently As Requested 3 Immediate Dump 98 Return to Previous Menu 0 2...

Page 740: ...Power Control Menu This menu is used to set power control options Other menus that control boot options are available from this menu SYSTEM POWER CONTROL MENU 1 Enable Disable Unattended Start Mode Cu...

Page 741: ...tal restart policy Currently Yes 4 Call Out before restart Currently Disabled 98 Return to Previous Menu 0 Reboot is the process of bringing up the system hardware for example from a system reset or p...

Page 742: ...ce processor surveillance Call Out before restart Enabled Disabled If a restart is necessary due to a system fault and you are running a full system partition you can enable the service processor to c...

Page 743: ...SMS Menu Service Mode Boot from Saved List This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk drive...

Page 744: ...isplayed v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include service processor checkpoints IPL checkpoints or AIX configuration codes f...

Page 745: ...m partition the system must be rebooted for the dynamic processor sparing operation to take place Note The memory affinity of the failing processor is not taken into account when the replacement proce...

Page 746: ...d by the service processor is different from the numbering scheme used by AIX To ensure the correct processor is selected consult the AIX documentation before configuring or deconfiguring a processor...

Page 747: ...uilt during the next boot into AIX The fields in the previous table represent the following Column 1 1 Menu selection index book number Column 2 xx xx Book address used by service processor Column 3 0...

Page 748: ...ur inner memory books if present are listed first if present The memory books are shown in the following order of physical location code 1 U1 18 P1 M2 2 U1 18 P1 M3 3 U1 18 P1 M7 4 U1 18 P1 M6 v Power...

Page 749: ...804 0000000000061102080b0006041000000006d0e3850000061103000000061109 02000006040200000006040200010006041000010006d0e38501000604100002 000000000006d0e385020006041000030006d0e3850300061580100000061540 0...

Page 750: ...he state of the processor subsystem disturbance or system attention LED and the fault identify LED on the I O subsystem s Use this menu to toggle the attention fault LEDs between identify blinking and...

Page 751: ...plane If an MCM or L3 cache module is reseated or replaced the plug count for the module must be incremented by 1 If the plug count exceeds the limit of 10 reaches 11 or greater a 450x yyyy or 4B2x yy...

Page 752: ...9 7 19 L3_8 7 20 L3_5 7 50 Commit the values and write to the VPD 98 Return to Previous Menu The format of the preceding menu entries is the menu index number followed by the plug count after the colo...

Page 753: ...er Plug Count Menu Index Number First MCM L3 Modules U1 18 P1 C1 U1 18 P1 C6 U1 18 P1 C7 U1 18 P1 C10 U1 18 P1 C11 3 MCM_0 2 L3_0 4 L3_1 7 L3_3 8 L3_2 Second MCM L3 Modules U1 18 P1 C4 U1 18 P1 C14 U1...

Page 754: ...ations where minimal sharing of data occurs and the likelihood of significant hardware data prefetching exists Turbo Database Mode optimizes system operation for environments where there is a large am...

Page 755: ...ct until it is changed or NVRAM is cleared Language Selection Menu The service processor menus and messages are available in various languages This menu allows selecting languages in which the service...

Page 756: ...u 3 Serial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test NOT supported in LPAR mode 98 Return to Previous Menu 99 Exit...

Page 757: ...ports with modems make your selections one port at a time Modem Configuration Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and...

Page 758: ...d NOT supported in LPAR mode 2 Serial Port 2 Call Out Currently Disabled NOT supported in LPAR mode 3 Serial Port 1 Call In Currently Disabled 4 Serial Port 2 Call In Currently Disabled 98 Return to P...

Page 759: ...al Point application running on the HMC Use this menu to set or change the telephone numbers for reporting a system failure Telephone Number Setup Menu 1 Service Center Telephone Number Currently Unas...

Page 760: ...number to enter here Until you have that number leave this field unassigned v Digital Pager Telephone Number is the number for a numeric pager carried by someone who responds to problem calls from yo...

Page 761: ...irst All Currently First 2 Remote timeout in seconds Currently 120 3 Remote latency in seconds Currently 2 4 Number of retries Currently 2 98 Return to Previous Menu 0 v Call Out policy can be set to...

Page 762: ...s exited the service processor functions are re activated System Power On Methods This section discusses the following system power on methods v Power on Switch v Service Processor Menus Privileged us...

Page 763: ...the server is off do not affect its accuracy Refer to the AIX shutdown t command for details on setting the timer Note If an ac power loss exceeding the hold up time of any optional IBFs is in progre...

Page 764: ...ion If you are using the AIX operating system the menu item under SMIT for setting the restart policy is Automatically Reboot After Crash The default is false When the setting is true and if the servi...

Page 765: ...Restarts None Yes No None Yes Yes1 Restarts False2 No1 No False2 No1 Yes1 Restarts False2 Yes No False2 Yes Yes1 True No1 No True No1 Yes1 Restarts True Yes No Restarts True Yes Yes1 Restarts 1 Servi...

Page 766: ...ypes that can be reprogrammed are updated at the same time They are v System power control network programming v Service processor programming v IPL programming v Run time abstraction services It is s...

Page 767: ...command line by typing lscfg vp grep p Platform A line that begins with ROM level alterable displays the firmware level that is currently on the system v Looking at the top of the service processor m...

Page 768: ...update file has been written to the tmp fwupdate directory enter the following commands cd usr lpp diagnostics bin then either of these commands depending on the name of the update file update_flash f...

Page 769: ...able while the system is powered off As a privileged user from the service processor main menu select Service Processor Setup then select Reprogram Flash EPROM Menu The update process requests update...

Page 770: ...e image will be read v It is also recommended that the partition with service authority have a hard disk If the required devices are not in the partition with service authority the customer or system...

Page 771: ...ette 1 A1FD 0002 Insert update diskette 2 A1FD 0003 Insert update diskette 3 A1FD 000n Insert update diskette n Notes 1 If the wrong diskette is inserted at any time or if the diskette is left in the...

Page 772: ...rocessor or memory book For information on configuring or deconfiguring a processor see the Processor Configuration Deconfiguration Menu on page 725 For information on configuring or deconfiguring a m...

Page 773: ...is set from the service processor menus If the fail condition persists the service processor leaves the machine powered on logs an error and displays menus to the user If Call out is enabled the serv...

Page 774: ...meout v Surveillance delay The length of time to wait from the time the operating system is started to when the first heartbeat is expected Surveillance does not take effect until the next time the op...

Page 775: ...Enable call out for the serial port where the modem is connected v Enter the modem configuration file name v Set up site specific parameters phone numbers for call out call out policy number of call o...

Page 776: ...rt 3 S3 Remote attachment through a modem is supported on serial port 1 S1 and serial port 2 S2 System Configuration The following describes the configuration for console mirroring v Service processor...

Page 777: ...C which is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number provides nine words...

Page 778: ...9105 9118 9104 9103 9102 90FD Resetting the Service Processor Some error conditions might cause the service processor to hang The service processor must be reset to recover from a hung condition If t...

Page 779: ...essor Setup Menu from the main menu then select Reset Service Processor This can only be done by a privileged user v Put the UEPO switch in the off position then back to the on position Note Do not us...

Page 780: ...s are completed The pre standby phase components are v Service Processor Initialization service processor performs any necessary hardware and software initialization v Service Processor POST service p...

Page 781: ...e on the HMC graphical user interface Bring Up Phase On a system that is powered on to full system partition this phase is entered upon power on and exited upon loading of the operating system On a sy...

Page 782: ...issued by the system processor v Run Time Surveillance not supported on partitioned systems If the device driver is installed and surveillance enabled the service processor monitors the system heartbe...

Page 783: ...full system partition restart the system 2 For a partitioned system watch the virtual terminal window on the HMC For a full system partition watch the firmware console 3 Look for the POST indicators...

Page 784: ...he uppercase key that is shown on the screen For example m or M returns you to the main menu On each menu screen you are given the option of choosing a menu item and pressing Enter if applicable or se...

Page 785: ...boot your system If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password View Error Log Use this option to view or clear your system s er...

Page 786: ...er is selected the Network Parameters menu displays Network Parameters 10 100 Mbps Ethernet PCI Adapter II U1 9 P1 I4 E1 1 IP Parameters 2 Adapter Parameters 3 Ping Test Navigation keys M return to ma...

Page 787: ...n to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Selecting the Speed Duplex option allows you to set the interface s...

Page 788: ...ion is selected the same series of screens will take you through setting up the IP parameters and the adapter configuration before attempting the ping test Notes 1 Once the ping test is initiated it m...

Page 789: ...ices Allows you to set the boot list Multiboot Startup Toggles the multiboot startup flag which controls whether the multiboot menu is invoked automatically on startup If Select Install or Boot a Devi...

Page 790: ...ype the number of the menu item and press Enter or Select a Navigation key _ The appropriate device can then be selected for this boot or installation When a device is selected for installing the oper...

Page 791: ...to view and change the customized boot list which is the sequence of devices read at startup Configure Boot Device Order 1 Select 1st Boot Device 2 Select 2nd Boot Device 3 Select 3rd Boot Device 4 Se...

Page 792: ...tat are attached to it An example of this menu for the first adapter in the previous example is as follows Select Device Device Current Device Number Position Name 1 1 SCSI 18 GB Harddisk loc U1 9 P1...

Page 793: ...ys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ The Set Boot Sequence option...

Page 794: ...talled 2 CD ROM drive if installed 3 Tape drive if installed 4 Hard disk drive if installed 5 Network adapter Multiboot Startup Multiboot Startup toggles the multiboot startup flag which controls whet...

Page 795: ...al 786 Replacement 786 Bulk Power Enclosure BPE 787 Removal 787 Replacement 787 Unit Emergency Power Off UEPO Card Assembly 788 Removal 788 Replacement 788 Integrated Battery Feature IBF 789 Removal 7...

Page 796: ...Stiffener 843 Removal 843 Replacement 844 Processor Subsystem Chassis 845 Removal 845 Replacement 846 Memory Books and Memory Blanks 847 Removal 847 Inspection 847 Replacement 848 Fan Controller 848 R...

Page 797: ...Fan 932 Removal 932 Replacement 932 I O Subsystem Chassis 933 Removal 933 Replacement 935 Media Subsystem 936 CD ROM DVD RAM or Tape Drive 936 Removal 936 Replacement 936 Diskette Drive 937 Removal 93...

Page 798: ...ore than one power supply cord To reduce the risk of electrical shock disconnect two power supply cords before servicing C21 Handling Static Sensitive Devices Attention Disk drives tape drives and CD...

Page 799: ...B0FF appears in the primary operator panel display When the power off sequence is complete the system goes into Standby mode as evidenced by the following v OK message displays in the operator panel d...

Page 800: ...ethod you can power off the system by pressing the power button on the operator panel or the appropriate command at the HMC Attention Using the power button on the operator panel or commands at the HM...

Page 801: ...CAs can be replaced with power on follow the appropriate removal and replacement procedures Bulk Power Enclosure Yes One Bulk Power Enclosure can be replaced with the system running follow the appropr...

Page 802: ...rive Yes AIX only Must be removed from the configuration and the partition must be booted afterwards to ensure correct operation Might require additional consideration or preparation by the customer f...

Page 803: ...n extended outages and unnecessary additional parts replacement Removal Attention The BPR unit weighs approximately 12 47 kg 27 5 lbs 1 Locate the BPR to be replaced 2 Note the state of the BPR ENBL L...

Page 804: ...he ON state manually slide the power switches to the right Attention Do not switch off units where this LED is already off 6 Verify that all cables are labeled for plug location and then unplug the ca...

Page 805: ...ch off units where this LED is already off 6 Verify that all cables are labeled for plug location and then unplug the cables from the BPD 7 Loosen the left and right fasteners using the torque tool pa...

Page 806: ...r plate and set aside for the replacement procedure 7 Loosen the upper and lower fasteners using the torque tool part number 6422789 l Move the BPR release levers if necessary and slide the unit out o...

Page 807: ...screws Note Do not remove the two screws at the bottom left as these fasten the cage rail to the frame 10 Slide the unit out of the frame Replacement Attention Make sure that the all BPR Lock Unlock...

Page 808: ...e right 4 Ensure that the red switch on the EPO panel is in the ON position 5 Verify that all cables are labeled for plug location and then unplug the cables from the UEPO card assembly 6 Loosen but d...

Page 809: ...rocedure 6 Read all safety instructions before performing this operation Unpack the lift tool and follow assembly instructions included with the tool Inspect the tool for damage do not perform the rem...

Page 810: ...frame and lock it in place Release the pins on the extender arms and position them on both left and right side Arms must fit around the frame extenders and lock in place do not adjust the lift tool af...

Page 811: ...ttached to the frame The label appears similar to the following P N 11P4914 Using this Label Whenever an MCM Passthrough module is added or replaced reseated during a repair action a sticker with the...

Page 812: ...tall the new primary I O book FRU and follow the procedure in one of the following cases v Case 1 Version Mismatch Error Displays If the version mismatch error appears on the HMC the firmware level on...

Page 813: ...e I O books and blanks 3 To ease replacement record the connector locations of all cables attached to the I O book Disconnect all of the cables to the I O book 4 If the primary I O book is being repla...

Page 814: ...nd set the bootlist To replace an I O book do the following 1 Inspect the new I O book for damage For more information see Inspection 2 Unlatch the two blue handles on the replacement book 3 Taking ca...

Page 815: ...a primary I O book save the service processor settings so that you can reset the service processor after replacement See Saving and Restoring Service Processor Settings on page 710 for information abo...

Page 816: ...ositive side facing out 2 Reset the service processor settings See Saving and Restoring Service Processor Settings on page 710 for information about restoring the service processor settings 3 Ensure t...

Page 817: ...nit can slide out of the slot 6 Grasp both sides of the DCA and pull it out of the drawer Replacement 1 Carefully slide the DCA into the slot as far as possible the back edge of the top of the DCA is...

Page 818: ...book or blank and pull it out of the drawer Replacement 1 Carefully slide the capacitor book into the slot as far as possible the back edge of the top of the capacitor book is about 25 inch from the...

Page 819: ...time v Handle the devices carefully in order to prevent permanent damage Attention Before you remove or replace any MCM or L3 cache module stop read and understand this entire procedure MCM Module Pro...

Page 820: ...n the MCM L3 Label Map on the system to confirm the number of times the target module has been unplugged If it has been unplugged three times order a new module Attention Each MCM must be returned to...

Page 821: ...atsink only 2 Steel Alignment Rods 5 Captive Heatsink Bushing Screw 3 MCM with copper heatsink 6 Locking Cam 10 Ensure that the locking cams at the front of the MCM module are engaged with the module...

Page 822: ...up position and hand tighten to hold the assembly in the up position 16 Hold the MCM module that you are removing with one hand Use an 8 mm socket wrench plastic backplane stiffener or 5 mm socket wre...

Page 823: ...removed Continue doing the previous steps until all of the MCM processors you plan to remove have been removed 21 Using the new brush supplied with the new module follow the procedures described in t...

Page 824: ...e an MCM module or pass through is installed the associated interposer must be inspected Inspect the MCM or pass through interposer using a magnifying glass part number 11P4747 If either of the follow...

Page 825: ...aging part number 02P3750 and verify to see if an AA is labeled 3 If the base has an AA place the MCM or pass through module in the package base If the base does not have an AA place one sheet of thin...

Page 826: ...7 GHz copper heatsink MCM factory installed with a 1 7 GHz aluminum heatsink MCM a Ensure that the stiffener located on the backplane is aluminum and not plastic b Insert the two steel alignment rods...

Page 827: ...ary I O book 13 Replace the DCAs and DCA fillers that you removed earlier See Processor Subsystem DCA Distributed Converter Assembly Books and DCA Blanks on page 797 14 Replace the fan chassis See Fan...

Page 828: ...number 8 Exit the menu completely before powering on the system 808 Eserver pSeries 670 Service Guide...

Page 829: ...Original Capacitor Book part number 11P1540 Use this testing method if you have a handheld multimeter and the original capacitor book Use this method only when Method 2 and Method 3 are unavailable R...

Page 830: ...rt number 44P0209 and a multimeter during MCM replacement Note This procedure is to be performed by trained personnel only Ensure the UEPO switch is in the Off position before performing these procedu...

Page 831: ...MCM Installation Shorts Test Step 2 See the Fail Criteria value in Shorts Test Qualified Service Meters and Fail Criteria on page 837 Chapter 9 Removal and Replacement Procedures 811...

Page 832: ...oot Were any faults detected Yes NO Return System to Customer Update the history Log on SFP Follow maintenance package to isolate fault If the problem persists contact support Follow the L3 cache modu...

Page 833: ...er 44P2471 or later during MCM replacement Note This procedure is to be performed by trained personnel only Ensure the UEPO switch is in the Off position before performing these procedures MCM Install...

Page 834: ...MCM Installation Shorts Test Step 2 See the Fail Criteria value in Shorts Test Qualified Service Meters and Fail Criteria on page 837 814 Eserver pSeries 670 Service Guide...

Page 835: ...MCM Installation Shorts Test Step 3 See L3 Cache Modules on page 819 Chapter 9 Removal and Replacement Procedures 815...

Page 836: ...sition MCM Green LED MCM Amber LED L3 Green LED L3 Amber LED Battery Low Amber LED Action Forward to the MCM L3 PWR GND position Off On Off On Off 1 If Low Battery LED is on or if no LEDs are lit repl...

Page 837: ...ook from the system If the LED states are not as shown in this table after the Capacitor book is disengaged the LGA ST is defective Replace the unit before proceeding h Place the toggle switch into th...

Page 838: ...spect the interposer for shorts b Replace the MCM or pass through module and repeat step 4 If the fail state persists replace the MCM or pass through Green L3 LED is lit This is a pass state No furthe...

Page 839: ...termine how many times the module has been removed before New L3 cache modules are shipped with a new MCM L3 plug count adhesive replacement label When you install a new L3 cache module place the new...

Page 840: ...and pull them away from the L3 cache module 7 Remove the sleeves from the posts 8 Use a disposable lint free cloth to clean the sleeves 9 Pull the L3 cache module straight back off the posts and plac...

Page 841: ...ime an L3 cache module is installed inspect the interposer before installation The associated interposer must be inspected using a magnifying glass The interposer is not acceptable and the module must...

Page 842: ...l Use the test tool during the L3 cache module replacement procedure to ensure that the L3 cache modules are installed without a short circuit If you install an L3 cache module and encounter a short c...

Page 843: ...en the set screw in the center of the L3 cache module spring plates until the screw is seated Check the MCM L3 module short circuit test tool to ensure that short circuit was not created when the L3 c...

Page 844: ...he menu completely before powering on the system Methods for Testing L3 Cache Modules for a Short Circuit The following testing methods are available for use depending on your testing hardware and sys...

Page 845: ...and a multimeter during L3 cache module replacement Note This procedure is to be performed by trained personnel only Ensure the UEPO switch is in the Off position before performing this procedure L3 C...

Page 846: ...install the L3 cache module Has this L3 been removed reinstalled NO Yes C NO Connect Meter V to Test Card 1 9V L3 LGA Blue Jack Meter COM to Test Card either COMMON RET Black Jack Install another L3 c...

Page 847: ...L3 Cache Shorts Test Step 3 See Shorts Test Qualified Service Meters and Fail Criteria on page 837 Chapter 9 Removal and Replacement Procedures 827...

Page 848: ...L3 Cache Shorts Test Step 4 828 Eserver pSeries 670 Service Guide...

Page 849: ...L3 Cache Shorts Test Step 5 Chapter 9 Removal and Replacement Procedures 829...

Page 850: ...multimeter during L3 cache module replacement Note This procedure is to be performed by trained personnel only Ensure the UEPO switch is in the Off position before performing this procedure L3 Cache S...

Page 851: ...L3 Cache Shorts Test Step 2 Chapter 9 Removal and Replacement Procedures 831...

Page 852: ...L3 Cache Shorts Test Step 3 See Shorts Test Qualified Service Meters and Fail Criteria on page 837 832 Eserver pSeries 670 Service Guide...

Page 853: ...L3 Cache Shorts Test Step 4 Chapter 9 Removal and Replacement Procedures 833...

Page 854: ...L3 Cache Shorts Test Step 5 834 Eserver pSeries 670 Service Guide...

Page 855: ...n LED MCM Amber LED L3 Green LED L3 Amber LED Battery Low Amber LED Action Forward to the MCM L3 PWR GND position Off On Off On Off 1 If Low Battery LED is on or if no LEDs are lit replace the battery...

Page 856: ...om the system If the LED states are not as shown in this table after the Capacitor book is disengaged the LGA ST is defective Replace the unit before proceeding h Place the toggle switch into the L3 P...

Page 857: ...ion is required Amber MCM LED is lit This is a fail state There might be a short across the MCM voltage and ground Perform the Method 3 Testing MCMs and Pass Through Modules for a Short Circuit on pag...

Page 858: ...0 Ohms 0 20 0 50 Fluke 21 3 320 Ohms 0 20 0 50 Fluke 23 2 320 Ohms 0 20 0 50 Fluke 26 3 400 Ohms 0 20 0 50 Fluke 29 2 400 Ohms 0 20 0 50 Fluke 70 2 320 Ohms 0 20 0 50 Fluke 70 3 320 Ohms 0 20 0 50 Flu...

Page 859: ...er is entitled to any processor activations proceed to step 9 v If the customer is not entitled to any processor activations service support will give you the zero activation code Complete step 8 8 Af...

Page 860: ...the following options in the following order 1 Capacity Upgrade on Demand 2 Processor 3 Processor Activate The Activate CUoD Processors window displays 11 Type the 34 character activation code that s...

Page 861: ...e located in the primary I O book Removal 1 Remove the primary I O book see I O Books and I O Blanks on page 792 2 Use a T10 torx screw to remove the short cover near the connectors 3 Locate the VPD c...

Page 862: ...illustration 1 Processor Backplane 2 System Clock Card 4 Clean the system board as described at the start of this procedure Replacement Note Be sure to align the guide feature on the card with the gu...

Page 863: ...4 Remove the system clock card as described in System Clock Card on page 842 5 Remove the MCM modules as described in MCM Module Processor and Pass Through Modules on page 799 6 Remove all LE Modules...

Page 864: ...Cache Assembly 6 MCM pass through Module 3 Aluminum Backplane Stiffener 7 MCM with VPD Card Kit 4 MCM Alignment Rods 8 Aluminum Backplane Stiffener Retaining Screws quantity 8 Replacement To replace t...

Page 865: ...he leveling pads must be engaged to prevent the frame from moving during the operation 1 Read all safety instructions before performing this operation Unpack the lift tool and follow assembly instruct...

Page 866: ...must fit around the frame extenders and lock in place do not adjust the lift tool once these arms are locked in place Engage the lift tool brake Install wheel chocks on lift tool casters Note When yo...

Page 867: ...as described in Powering Off and Powering On the System on page 779 2 Remove the safety bar from the memory slot 3 Grasp the blue release latches located at the top and bottom of the memory book betwe...

Page 868: ...er as described in Powering the System On on page 780 Fan Controller Removal Attention The fan controller weighs approximately 0 45 Kg 1 lb 1 Locate the fan controller to be replaced 2 Note the state...

Page 869: ...3 Replace the fan controller onto the face of the fan assembly 4 Plug all cables into their correct location in the DCA 5 Press the white Service Complete button on the UEPO switch to indicate comple...

Page 870: ...I Slot LED PCI Slot Power Status Definition On Off On No action The PCI slot power is on and the slot is operational Do not remove or replace adapters On Flashing On Identify The PCI slot power is on...

Page 871: ...rs Some adapters are not hot pluggable and power must be removed from the system for adapter removal replacement or installation Though some adapters are not hot pluggable they must still be installed...

Page 872: ...pter on page 858 Note An adapter or a blank filler must be installed into the PCI adapter cassette before it is reinstalled in a processor subsystem or an I O subsystem The following illustration show...

Page 873: ...the down position See the following illustration 1 Locking Bar 2 Handle Release Lever 3 Handle in the Down Position 4 Push in the locking bar until it clicks into the locked position See the followin...

Page 874: ...r slot by pulling on the adapter cassette pull tab Do not pull on the handle when removing the adapter cassette Notes a Pulling on the handle may reengage the adapter connector preventing the cassette...

Page 875: ...that the adapter is held firmly on all four corners by the retaining arms and ratchet clips v Review the procedures beginning with PCI Adapter or Blank Filler Removal from a Snap Assembly Type Casset...

Page 876: ...em Board 4 Hold the PCI adapter cassette at the PCI adapter slot so that the PCI adapter cassette is perpendicular to the slot and level with the slot opening 5 Align the bottom edge of the PCI casset...

Page 877: ...ssette on page 852 When you have completed the PCI adapter cassette removal procedure return here 4 If you are installing another adapter in this slot follow the instructions given in Replacing a Non...

Page 878: ...e the adapter are stopped Note Removing a hot pluggable PCI adapter requires the system administrator to take the PCI adapter offline before performing any PCI adapter hot plug procedures Before takin...

Page 879: ...from a Snap Assembly Type Cassette on page 872 19 With the replaced adapter installed into the PCI adapter cassette refer to Replacing a PCI Adapter Cassette on page 855 20 If you installed an adapte...

Page 880: ...lug Adapter window displays 7 For adapter placement information see the PCI Adapter Placement Reference order number SA38 0538 Select an empty PCI slot for the adapter 8 Select the appropriate empty P...

Page 881: ...top of the screen 15 If you do not have other adapters to install continue with the next step OR If you have other adapters to install press the F3 key to return to the PCI Hot Plug Manager menu and t...

Page 882: ...Return to the procedure that directed you here For a description of the menu options see below PCI Hot Plug Manager Menu The following options are available from the PCI Hot Plug Manager menu Note Fo...

Page 883: ...ected source The add remove and replace functions return information to the user indicating whether the operation was successful If additional instructions are provided on the screen complete the reco...

Page 884: ...n hot pluggable adapters see Removing a Non Hot Pluggable PCI Adapter on page 857 2 Position the assembly on a flat surface with the tailstock to the left and the card connector toward you 3 Remove th...

Page 885: ...et FC 2969 type 9U Ultra3 SCSI FC 6203 Type 4Y or 10 100 BaseT Ethernet FC 4962 Type AF use the additional clips listed below to help when you are seating the adapter during installation There are dif...

Page 886: ...el Clip 2 Top Front Clip 5 Adapter Cassette Bezel 3 Long Adapter 2 Rotate the bottom of the tailstock to fit in the front heel clip 3 To remove any slack in the fit use pliers or screwdriver to adjust...

Page 887: ...rd Arm Note Ensure the card arm is fully on the track and clears the end of the support arm of the linkage subassembly A flat head screwdriver might be needed to push the card arm in the remaining dis...

Page 888: ...ttom Clip 2 Short Card Arm 7 Short Adapter Card 3 Long Card Arm Top Clip 8 Bottom Front Clip 4 Long Card Arm 9 Adapter Cassette Bezel 5 Long Card Arm Bottom Clip 10 Front Top Clip 5 Tilt the top of th...

Page 889: ...r Card Lower Corner 3 Front Bottom Clip 4 Adapter Cassette Bezel 7 Position the bezel fully onto the assembly by snapping the three small holes on bezel arm over the three small embossments on the lin...

Page 890: ...ence shown in the following illustration 1 Retaining Screws 9 With the tailstock to the left on a flat surface position the cover over the linkage assembly 10 Tuck the top and bottom tabs at the left...

Page 891: ...5 4 3 2 13 Snap the tailstock clip onto the tailstock by rotating it onto the bracket while inside the bezel opening 14 Raise the lever to the horizontal extended position and snap the tailstock clip...

Page 892: ...te assembly before it is reinstalled in a system unit or an I O drawer Determine the slot of the system or I O drawer in which you plan to install or remove an adapter and refer to the procedures for...

Page 893: ...the bushing lock pin from the bushing The bushing lock pin can be removed by pulling it out of the bushing with your fingernails 1 Bushing 2 Bushing Lock Pin 1 Bushing Lock Pin Chapter 9 Removal and...

Page 894: ...moved by pulling it out of the PCI adapter cassette assembly with your fingernails 1 Bushing 4 Turn over the PCI adapter cassette assembly so that the top is facing away from you 1 Top of Adapter 2 Ha...

Page 895: ...te 2 Bezel 3 Plastic Latch Fingers b Using one hand pinch the plastic latch fingers and with your other hand carefully lift the top part of the bezel extension out until the tabs clear the slots in th...

Page 896: ...s shown in the following illustration This action allows the bezel to be removed 1 Bezel Extension 2 Plastic Cover Latch in Bezel Hook d On the opposite side of the cassette cover side push the cover...

Page 897: ...ff You might have to work from both sides to loosen the bezel assembly from the cassette assembly When the bezel is free slide it completely off the cassette assembly and set it aside 1 Bezel Extensio...

Page 898: ...r you can use enough force to pull the cover off the PCI adapter cassette assembly 1 Left End of the Cassette 2 Cassette Cover b Lift the cover off the assembly and set it aside c Depress the handle r...

Page 899: ...sembly as shipped from the manufacturer there are two adapter arms One adapter arm is used with short adapters short adapter arm and the other adapter arm is used with long adapters long adapter arm I...

Page 900: ...oved away from the adapter or blank filler Lift the release tab on the short adapter arm and push on the slotted tab to release the end of the blank filler Note If you plan to install a short adapter...

Page 901: ...on Store the adapter or blank filler in a safe place 1 Cassette Linkage Assembly 2 Bottom of Tailstock 3 Handle 3 The removal procedure for the PCI adapter cassette assembly is complete To install a n...

Page 902: ...as shown in the following illustration Store the adapter in a safe place 1 Cassette Linkage Assembly 3 Bottom of Tailstock 2 Adapter 4 Handle 3 The removal procedure for the PCI adapter cassette assem...

Page 903: ...left with the top of the linkage facing away from you Note Your PCI Adapter Cassette Assembly linkage might not have the short or long adapter retaining arms installed if you removed them during the r...

Page 904: ...676 2975 10 100 1000 Base T Ethernet PCI Adapter 44P2676 4962 10 100 Mbps Ethernet PCI Adapter II 44P0321 5700 IBM Gigabit Ethernet SX PCI X Adapter 53P5450 5701 IBM 10 100 1000 Base TX Ethernet PCI X...

Page 905: ...he adapter from its protective packaging and if present remove the plastic extension handle from the end of the adapter b Place the adapter or a blank filler over the cassette with the upper left corn...

Page 906: ...end of the adapter to determine if it is long enough to fall into the long area of the cassette linkage assembly Ensure that the corner on the left end of the adapter is still aligned into the top ada...

Page 907: ...osition the cassette linkage assembly will extend down beyond the cassette top If you are installing a short adapter or blank filler go to Short Adapter or Blank Filler Installation If you are install...

Page 908: ...o that the upper left corner of the adapter engages the adjustable top adapter retaining clip as shown in the following illustration 4 3 1 2 1 Cassette Linkage Assembly 2 Bottom of Tailstock 3 Retaini...

Page 909: ...adjustable top adapter retaining clip Note If the adapter is not a full height adapter you must slide the adjustable top adapter retaining clip downward until the lower edge of the adapter is seated...

Page 910: ...ining arm has been removed from the cassette linkage rail install the short adapter retaining arm and then slide the arm until it contacts the adapter or blank filler as shown in the following illustr...

Page 911: ...illustration 1 1 Short Adapter Top Retaining Clip 5 Use the lower short adapter arm clip to engage and hold the bottom of the adapter Note It might be necessary to apply pressure to engage and hold t...

Page 912: ...wn the adjustable top adapter retaining clip on the retaining arm Ensure that the bottom edge of the adapter is held by the lower part of the adapter retaining arm 1 Adjustable Top Adapter Retaining C...

Page 913: ...blank filler moves up into the cassette assembly 2 1 1 Handle Release Lever 2 Lock Ensure that the right end of the cassette linkage rail moves up into the cassette linkage assembly as shown in the f...

Page 914: ...8 Position the adapter and cassette assembly with the handle on the left in the down position and the top facing away from you 2 1 1 Top of Cassette 2 Handle 894 Eserver pSeries 670 Service Guide...

Page 915: ...e cassette cover on the cassette assembly as shown in the following illustration Slide the cover toward the handle until the hole in the cover aligns with the hole in the cassette assembly 2 1 1 Handl...

Page 916: ...re a Carefully slide the bezel onto the cassette assembly 1 1 Bezel b Align and insert the cover arm latch in the hooked notch in the bezel 1 2 1 PCI Adapter Pull Tab 2 Hooked Notch in the Bezel for t...

Page 917: ...assette linkage assembly until the tab on the top of the bezel is seated in the recess of the cassette assembly 1 2 3 4 1 Recess 3 Tab 2 Groove 4 Bezel Assembly d Insert the two tabs on the bezel exte...

Page 918: ...e the three pins in the holes in the arm The bezel tab should be seated as shown in the following illustration 1 1 1 1 Pin b Ensure that the cover arm latch is completely pressed into the hooked notch...

Page 919: ...the cover latch to ensure that it is holding the bezel to the cover as shown 1 1 Cover Latch 12 Ensure the holes are aligned and insert the bushing lock pin into the bushing as shown 1 2 1 Bushing 2...

Page 920: ...n the cassette 1 1 Location of the Installed Bushing and Bushing Lock Pin 13 Insert the bushing lock pin into the hole in the bushing and push it in until it seats as shown in the following illustrati...

Page 921: ...it locks into the up position the blank filler or adapter moves downward 1 Handle Release Lever 2 Locking Bar 15 To install the metal EMC shield on the adapter bracket grasp the EMC shield as shown in...

Page 922: ...the top of the cassette 1 Metal EMC Shield b The metal EMC shield has clips that slide over the top of the tailstock Ensure that these clips are holding the metal EMC shield to the tailstock 1 1 Top...

Page 923: ...determine if the adapter you are installing is hot swappable If the adapter is hot swappable move the slider on the color indicator to allow the orange color to be visible If the adapter is not hot sw...

Page 924: ...e assembly Before continuing see step 1a on page 880 to remove the arms 1 Place the adapter into the cassette so that the upper left corner of the adapter engages the top adjustable adapter retaining...

Page 925: ...o the top adjustable adapter retaining clip Note If the adapter is not a full height adapter slide the top adjustable adapter retaining clip downward until the lower edge of the adapter is seated into...

Page 926: ...arm onto the cassette linkage rail as shown in the following illustration and slide the arm toward the adapter 1 2 3 1 Cassette Linkage Assembly 3 Top Adapter Retaining Clip 2 Adapter Retaining Arm 9...

Page 927: ...n in the following illustration 1 Top Adjustable Retaining Clip 5 Ensure that the bottom edge of the adapter is held by the groove in the lower part of the adapter retaining arm 1 2 1 Top Adjustable R...

Page 928: ...he retaining arm 1 1 Long Adapter Retaining Arm 7 Depress the handle release lever on the handle Rotate the adapter handle until it is in the down position adapter or blank filler moves up into the ca...

Page 929: ...ette linkage assembly as shown 1 1 Right End of Cassette Linkage 8 Position the adapter and cassette assembly with the handle on the left in the down position and the top facing away from you 1 2 1 Ha...

Page 930: ...placing the cassette cover on the cassette assembly as shown Slide the cover toward the handle until the hole in the cover aligns with the hole in the cassette assembly 2 1 1 Handle 2 Hole Aligned in...

Page 931: ...procedure a Carefully slide the bezel onto the cassette assembly 1 1 Bezel b Align and insert the cover arm latch in the hooked notch in the bezel 1 2 1 PCI Adapter Pull Tab 2 Hooked Notch in the Beze...

Page 932: ...bezel onto the cassette linkage assembly until the tab on the top of the bezel is seated in the recess of the cassette assembly 1 2 3 4 1 Recess 3 Tab 2 Grooves 4 Bezel d Insert the two tabs on the be...

Page 933: ...he pins in the holes in the arm The bezel tab is seated as shown in the following illustration 1 1 1 1 Pins b Ensure that the cover arm latch is completely pressed into the hooked notch on the bezel a...

Page 934: ...ver latch to ensure that it is holding the bezel to the cover as shown 1 1 Cover Latch 12 Position the adapter with the cover side facing up Ensure that the holes are aligned and insert the bushing as...

Page 935: ...ushing Lock Pin 13 Insert the bushing lock pin into the hole in the bushing Push on the pin until it seats 1 1 Location of the Installed Bushing and Bushing Lock Pin Chapter 9 Removal and Replacement...

Page 936: ...sette linkage until it locks into the up position the blank filler or adapter moves downward 1 Handle 2 Locking Bar 15 To install the metal EMC shield on the adapter bracket grasp the metal EMC shield...

Page 937: ...a Ensure that the shield slides up inside the top of the cassette 1 Metal EMC Shield 2 Adapter Bracket Chapter 9 Removal and Replacement Procedures 917...

Page 938: ...handle and rotate the adapter handle until the handle is in the down position adapter or blank filler moves up into the cassette assembly 1 1 Handle 17 Using your system documentation determine if th...

Page 939: ...is visible 1 2 1 Orange indicates Hot Swappable 2 Blue indicates Not Hot Swappable 18 The adapter is ready to be installed into a system or an I O drawer For more information refer to your system docu...

Page 940: ...old the assembly straight on with the PCI slots 4 Place the double wide blind swap cassette assembly with the lower leading corner between installed single wide cassettes 5 Slide the cassette partiall...

Page 941: ...hich the adapter Xilinx upgrade is to be performed 2 Enter usr lpp ssp bin Efence XX where XX is equal to the node_number of the SP attached server or logical partition RESPONSE All nodes successfully...

Page 942: ...p css css_cdn Note This will kill the fault_service_Worm_RTG_SP process on the server or logical partition 10 usr lpp ssp css ucfgcor l css0 or css1 11 Determine if the SP Switch2 PCI Attachment Adapt...

Page 943: ...bsystem was requested to stop 5 Type stopsrc s hags The node returns 0513 044 The hags subsystem was requested to stop 6 Type usr lpp ssp css css_cdn This will kill the worm running on object node 7 T...

Page 944: ...e 779 2 Disconnect all cables from the RIO riser card 3 Remove the I O subsystem backplane as described in I O Subsystem I O Backplane Assembly on page 927 4 Remove the two screws that attach the RIO...

Page 945: ...tem DCAs 4 If a subsystem has two DCAs each is hot pluggable If only one needs to be removed you do not have to power off the system Do not attempt to replace two DCAs at once or to move DCAs from one...

Page 946: ...tely engaged 1 DCA Captive Thumbscrew quantity 2 2a Stop Mechanism disengaged 2 Stop Mechanism engaged 3 Distributed Converter Assembly DCA 2 Carefully slide the DCA into the slot as far as possible t...

Page 947: ...ystem on page 779 2 Disconnect and label all cables from the adapters on the affected I O backplane 3 Remove and label adapters See PCI Adapters on page 851 4 Remove the two screws securing the I O ba...

Page 948: ...the bottom of the backplane Align the backplane with the connector 3 Continue to slide the backplane in slowly until it makes contact with the connector 4 Upon contact insert the insertion tool part...

Page 949: ...e Aids chapter in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 Use the SCSI Hot Swap Manager Task to prepare to remove and replace a SCSI disk...

Page 950: ...y open 5 With the handle to the bottom insert the assembly into the appropriate slot 6 Slide the assembly forward until you feel some resistance Verify that the spring on the top is contacting the edg...

Page 951: ...n in the following illustration 1 DASD 4 Pack Assembly 4 Cover 2 I O Subsystem Chassis 5 Disk Drive Assembly 3 EMC Filler Shield 6 DASD Filler 6 Remove two M4x0 7 screws at the lower inside front of t...

Page 952: ...ont of the I O subsystem A door automatically closes when the fan is removed preventing loss of airflow while the fan is out of the enclosure 1 2 3 1 DCA DCA 1 shown 2 I O Subsystem Chassis 3 Fan Fan...

Page 953: ...pack filler assemblies as described in the removal section of I O Subsystem DASD 4 Pack on page 931 10 Remove all DCA units as described in the removal section of I O Subsystem Distributed Converter...

Page 954: ...rives 2 Fan assembly 7 DASD 4 Pack Cage 3 DASD 4 Pack Filler 8 DCA 4 DASD Filler 9 Half I O drawer filler plate 5 Front Cover Rear 1 PCI I O Subsystem Chassis 3 Blind swap cassette or PCI filler with...

Page 955: ...ntly push the I O subsystem chassis toward the frame from the front of the system Adjust the height of the lift plate as needed After the I O subsystem is installed in the frame retract the extender a...

Page 956: ...receptacles C25 C26 Removal 1 Ensure that the SCSI drive is in idle mode the activity light remains off 2 Loosen the thumbscrew that holds the SCSI drive assembly in the subsystem the top screw is for...

Page 957: ...ion When performing the next two steps always disconnect the power cable before disconnecting the diskette signal cable 4 Disconnect the power cable from the rear of the drive assembly 5 Disconnect th...

Page 958: ...the chassis 4 Note the locations and disconnect the cables from the operator panel and then remove the operator panel as shown in the following illustration Replacement 1 Remove the VPD module from t...

Page 959: ...ystem chassis to the rack 2 SCSI SCSI 3 1 4 5 Carefully pull the chassis out of the front of the rack Replacement Replace in reverse order If the new media drawer contains a new operator panel remove...

Page 960: ...in the following illustration 5 Loosen the four captive screws one for each SCSI drive bay to free the two truss brackets 6 Remove the cover 7 Release the ties that hold the affected cable If ties mus...

Page 961: ...Processor Subsystem Chassis 7040 Model 681 v I O Subsystem Chassis 7040 Model 61D If any of the these FRUs are replaced as a result of a repair action service representatives are required to order a d...

Page 962: ...61R Rack Subsystem The rack subsystem consists of the rack power subsystem and the integrated battery feature 1 7 9 5 3 2 8 10 6 4 11 Integrated Battery Feature not pictured 942 Eserver pSeries 670 Se...

Page 963: ...Latch Side 44P1153 1 Extender Bottom Front 44P1154 1 Extender Bottom Rear 11P4106 2 Door Hinge 11P3990 1 Door key 54G2882 12 Screw 11P3535 2 Hinge 2665525 Bolt 4 44P1124 1 Universal Emergency Power Of...

Page 964: ...7040 Model 671 Processor Subsystem Front This processor subsystem front view consists of the processor chassis memory books fans and filters 3 2 1 4 944 Eserver pSeries 670 Service Guide...

Page 965: ...essor subsystem chassis with backplane 2 11P2935 1 to 4 Memory book retainer See 7040 Model 671 Processor Subsystem Front on page 946 for Memory books part numbers 3 31L7627 4 Fan Controller MDA 07H53...

Page 966: ...7040 Model 671 Processor Subsystem Front This processor subsystem front view consists of the memory books MCM and L3 modules 946 Eserver pSeries 670 Service Guide...

Page 967: ...Module and VPD Smart Card CCIN 25D7 or 25D8 v PN 04N6923 Brush v PN 11P3876 Screw v PN 11P4914 Label 00P2821 25D5 1 to 2 1 1 GHz 8 way MCM with VPD card kit Includes v PN 11P4952 3 2 STND MCM Module...

Page 968: ...D 30C6 30C1 30CA CUoD 8 16 GB Memory Book I CUoD 16 32 GB Memory Book I 12 44P4420 1 Aluminum Backplane Stiffener 13 44P4415 2 Steel Alignment Rods 14 Use the 1 7 GHz MCM FRU part number when ordering...

Page 969: ...P00 11P1544 1 Cable assembly DCA1 P01 Attention Do not plug DCA PN 11P4741 into the U1 18 P1 V1 location 3 44P3024 1 Distributed Converter Assembly DCA2 11P1545 1 Cable assembly DCA2 P00 11P1546 1 Cab...

Page 970: ...I O book 44P0206 1 9 9 pin serial cable connects the managed system primary I O book to the HMC 31L7196 1 9 25 pin serial cable connects the managed system primary I O book to HMC async adapter 7 53P1...

Page 971: ...7040 Model 671 Media Subsystem 1 2 3 4 5 6 7 8 9 10 Chapter 10 Parts Information 951...

Page 972: ...from J01 to rear drives J03 to front drives Cable Tie 8 11P4214 5420242 2 Media Device Power Cables J00 to rear drives J02 to front drives Cable Tie 9 See Note 1 Optional Media Device SCSI Drive 10 Se...

Page 973: ...Power and SCSI Cables to the Media Subsystem 1 2 3 5 4 6 Chapter 10 Parts Information 953...

Page 974: ...ble Connecting the Diskette Drive to the Media Subsystem 3 11P2352 1 Power Cable for Media Subsystem Front Components 4 11P4303 1 SCSI Cable for Media Subsystem Rear Components 5 11P4303 1 SCSI Cable...

Page 975: ...P0705 1 I O Subsystem Chassis 07H5247 2 Frame Rail 2 11P4624 1 to 4 Fan assembly 3 44P1277 1 to 4 DASD 4 Pack Filler 4 11P3662 Up to 15 DASD Filler 5 44P0189 1 Front Cover 6 See Note 1 to 16 SCSI DASD...

Page 976: ...standard PCI adapter 44P1390 As needed Blind swap cassette for two adapter wide PCI adapter 44P3320 As needed Blind swap cassette for Gigabit Ethernet PCI adapter 44P0323 44P0324 44P0321 44P0406 As n...

Page 977: ...Power Cabling 1 Front Rear 3 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 2 6 10 8 12 11 13 9 14 7 15 5 16 4 Chapter 10 Parts Information 957...

Page 978: ...stripe 11 Unused 12 Unused 13 Unused 14 Unused 15 to 17 11P4734 1 I OB9 P00 to Media P02 16 to 18 11P4735 1 I OB9 P01 to Media P00 19 20 21 22 NA B35 BPDx P0x to I O Subsystem x RIO Cables and I O Po...

Page 979: ...P2675 Up to 2 RIO 2 to RIO 2 cable 8 meter per drawer 53P2676 Up to 2 RIO 2 to RIO 2 cable 3 5 meter per drawer 11P4490 1 I O Subsystem 1 power cable DCA1 P01 11P4491 1 I O Subsystem 1 power cable DCA...

Page 980: ...1 Keyboard 101 UK English ID 166 USB 24P0470 1 Keyboard 101 Spanish ID 172 USB 24P0459 1 Keyboard 101 Japanese ID 194 USB 24P0444 1 Keyboard 101 Brazilian Portuguese ID 275 USB 24P0431 1 Keyboard 101...

Page 981: ...ord US Canada Japan 30 AMP 480 V ac 1 11P0367 2 Line Power Cord US Canada Japan 60 AMP 240 V ac 1 11P0914 2 Line Power Cord US Chicago 30 AMP 480 V ac 1 11P0365 2 Line Power Cord US Chicago 60 AMP 240...

Page 982: ...11P3990 1 Door key 12 44P0182 1 DASD service tool 13 11P4914 1 MCM L3 Pass through plug location map tri fold chart should be installed in the primary rack 14 11P4055 NA Plug count adhesive replaceme...

Page 983: ...ycling facilities may not be available in your area In the United States IBM has established a collection process for reuse recycling or proper disposal of used sealed lead acid nickel cadmium and nic...

Page 984: ...446 446 Notes 1 Noise levels cited are for the typical configuration A Frame Bulk Power CEC cage battery option media drawer and two I O drawers 2 The 0 6 B 6 dB reduction in noise emission levels wit...

Page 985: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 986: ...966 Eserver pSeries 670 Service Guide...

Page 987: ...tart the service processor menus 4 Set the system name 5 Enable Surveillance 6 Configure call in call out 7 Attach modems if necessary If modem attachment is not necessary proceed to step 8 To attach...

Page 988: ...e successfully called the service processor 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your server again The operating system...

Page 989: ...are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tt...

Page 990: ...970 Eserver pSeries 670 Service Guide...

Page 991: ...sample modem configuration files are located in the firmware in usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this...

Page 992: ...d If ATZn configuration file modem_z0 cfg is recommended Go to step 7 5 Does your modem command set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes...

Page 993: ...sage causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages Examples for Us...

Page 994: ...sr share modems modem_f cfg file to a new file with a different name for example modem_fx cfg 3 In the new file modem_fx cfg change the line Send ATE0T r to Send ATcccE0T r where ccc is the added comm...

Page 995: ...terminal emulators becomes important The server s operating system will have some built in terminal emulators You may also have a commercially available terminal emulation It is important that the lo...

Page 996: ...after the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for thi...

Page 997: ...nal selected as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them...

Page 998: ...10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore...

Page 999: ...c response code Answer on 2nd ring expect 0 r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pickup 2nd ring or timeout Expect a conne...

Page 1000: ...successful send ATV0S0 0 r Numeric response code Auto Answer OFF expect 0 r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r de...

Page 1001: ...ne number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore m...

Page 1002: ...send ATD N R r N pager call center number commas 6sec wait time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assu...

Page 1003: ...off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchro...

Page 1004: ...r ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r...

Page 1005: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 985...

Page 1006: ...responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program syn...

Page 1007: ...0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection re...

Page 1008: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 988 Eserver pSeries 670 Service Guide...

Page 1009: ...E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode...

Page 1010: ...nse send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r...

Page 1011: ...e codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and DTR expect 0 r timeout 2 Co...

Page 1012: ...ses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mo...

Page 1013: ...out 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands s...

Page 1014: ...0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR...

Page 1015: ...ponses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchro...

Page 1016: ...Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands success...

Page 1017: ...0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ig...

Page 1018: ...998 Eserver pSeries 670 Service Guide...

Page 1019: ...Appendix E Ground Path The ground path for the pSeries 670 is shown in the following figure 999...

Page 1020: ...1000 Eserver pSeries 670 Service Guide...

Page 1021: ...rd 715 change privileged access password 715 chassis fan 849 checkpoints 307 checkpoints continued description 107 firmware 317 service processor 310 code error 345 common service processor error code...

Page 1022: ...711 H handling static sensitive devices 778 handling static sensitive L3 modules 799 819 handling static sensitive MCM modules 799 819 hardware service functions activating and deactivating FRU LEDs...

Page 1023: ...42 general user 711 language selection 735 LED indicator 730 menu continued main 712 memory configuration deconfiguration 727 modem configuration 737 OS surveillance setup 717 power control network ut...

Page 1024: ...s 15 POST keys numeric 1 15 numeric 5 key 15 numeric 6 key 15 numeric 8 key 16 power cables DCAs 33 fans 33 power cables continued I O subsystem 36 IBF 33 power cables I O subsystem 36 power control n...

Page 1025: ...ules 40 RIO 2 cabling 40 rules 40 room EPO bypass interlock 19 788 running online diagnostics with no attached HMC 702 running standalone diagnostics with no attached HMC 705 S S1 port testing native...

Page 1026: ...ments 8 viewing details 7 viewing error details 8 viewing service processor error details 8 working with 7 setup and test service processor 967 setup menu 714 SPCN error codes 352 specifc files modem...

Page 1027: ...nformation 8 using service agent 110 V viewing serviceable event comments 8 serviceable event details 7 serviceable event error details 8 serviceable event partition information 9 W web sites firmware...

Page 1028: ...1008 Eserver pSeries 670 Service Guide...

Page 1029: ...ied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h...

Page 1030: ...S 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 1031: ......

Page 1032: ...Printed in U S A July 2003 SA38 0615 03...

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