v
Temporary hardware errors
v
Undetermined hardware errors
v
Informational hardware errors
Errors that require service are reported to the HMC as
serviceable events
. Because the HMC stores these
serviceable events for 90 days and then discards them, it is important to have the partition and HMC date
and time set correctly. For instance, if the date on a partition’s software is set 90 days
behind
the HMC’s
set time, the serviceable events reported by this partition are immediately discarded. For more information
about setting the HMC’s date and time, see the
IBM Hardware Management Console for pSeries
Installation and Operations Guide
, order number SA38-0590. To set the partition’s date and time, see the
documentation provided with the operating system that is running on that partition.
Getting Started
When you are setting up Service Focal Point, keep the following in mind:
v
If the time configured on a partition is 90 days older than time configured on the HMC, serviceable
events cannot be reported.
v
Verify that the HMC host names are defined. For more information about using fully qualified and short
host names, see
IBM Hardware Management Console for pSeries Installation and Operations Guide
,
order number SA38-0590.
v
If you need to add or change a partition name, see the
IBM Hardware Management Console for pSeries
Installation and Operations Guide
, order number SA38-0590.
Testing Error Reporting
To ensure that Service Focal Point is configured correctly, generate a test error by doing the following:
1. In the partition, run diagnostics to test the managed system’s operator panel.
2. When the diagnostics window asks you if you see 0000 on the managed system’s operator panel,
select
NO
. This action generates an error.
3. In the SRN window, press Enter to proceed.
4. When the system asks you if you want the error sent to Service Focal Point, select
YES
.
5. Type F3 to exit diagnostics.
6. Wait for one minute while the managed system sends the error to Service Focal Point.
7. Check the Serviceable Event window to ensure that the error was sent to Service Focal Point and that
Service Focal Point reported the error. For more information about working with serviceable events,
see “Working With Serviceable Events” on page 7.
Service Focal Point Settings
The Service Focal Point Settings task in the HMC Contents area allows you to configure your Service
Focal Point application.
Note:
The Advanced Operator, Operator, and Viewer roles have read-only access to the following tasks.
Automatic Call-Home Feature:
You can configure the HMC to automatically call an appropriate service
center when it identifies a serviceable event.
To enable or disable the call-home feature, you must be a member of one of the following roles:
v
System Administrator
v
Service Representative
To enable or disable the call-home feature for one or more systems, do the following:
Note:
It is strongly recommended that you not disable the call-home feature. When you disable the
call-home feature, serviceable events are not automatically reported to the service representative.
1. In the Navigation area, click the
Service Applications
icon.
Chapter 1. Reference Information
5
Summary of Contents for pSeries 670
Page 1: ...pSeries 670 Service Guide SA38 0615 03 ERserver...
Page 2: ......
Page 3: ...pSeries 670 Service Guide SA38 0615 03 ERserver...
Page 12: ...x Eserver pSeries 670 Service Guide...
Page 16: ...xiv Eserver pSeries 670 Service Guide...
Page 18: ...xvi Eserver pSeries 670 Service Guide...
Page 324: ...Yes Go to Step 154A 14 on page 302 304 Eserver pSeries 670 Service Guide...
Page 718: ...698 Eserver pSeries 670 Service Guide...
Page 848: ...L3 Cache Shorts Test Step 4 828 Eserver pSeries 670 Service Guide...
Page 849: ...L3 Cache Shorts Test Step 5 Chapter 9 Removal and Replacement Procedures 829...
Page 851: ...L3 Cache Shorts Test Step 2 Chapter 9 Removal and Replacement Procedures 831...
Page 853: ...L3 Cache Shorts Test Step 4 Chapter 9 Removal and Replacement Procedures 833...
Page 854: ...L3 Cache Shorts Test Step 5 834 Eserver pSeries 670 Service Guide...
Page 971: ...7040 Model 671 Media Subsystem 1 2 3 4 5 6 7 8 9 10 Chapter 10 Parts Information 951...
Page 973: ...Power and SCSI Cables to the Media Subsystem 1 2 3 5 4 6 Chapter 10 Parts Information 953...
Page 986: ...966 Eserver pSeries 670 Service Guide...
Page 990: ...970 Eserver pSeries 670 Service Guide...
Page 1018: ...998 Eserver pSeries 670 Service Guide...
Page 1020: ...1000 Eserver pSeries 670 Service Guide...
Page 1028: ...1008 Eserver pSeries 670 Service Guide...
Page 1031: ......