HP CC487-91209, Fax Manual, Page: 56 / 168

The product is not displaying the fax menus.
Cause Solution
LAN fax is enabled. This is normal operation. When the HP Digital Sending
Software enables LAN fax, the analog fax is disabled and the
fax menu, which is used for the analog fax only, does not
open.
General fax problems
Problem Cause Solution
Fax failed to send. JBIG is enabled and receiving fax does
not have JBIG capability.
Set JBIG off.
An "Out of Memory" status message
appears on the status message bar.
The product storage disk is full. Delete some files from the disk, see the
product user guide for information about
managing the disk.
Print quality of a photo is poor or prints
as a gray box.
Wrong Page Content mode setting. Try setting the Optimize Text/Picture
option to Photograph .
Pressed the Cancel button on the
product keyboard to cancel a fax
transmission and the fax was still sent.
Cancellation takes place after making a
selection in the cancellation menu
(displayed after pressing red Stop
button) and acknowledging with OK .
Cancel faxes using the fax menu, see
Fax feature screen on page 34 .
No Phone Book button appears. The Phone Book feature has not been
enabled.
Use the HP MFP Digital Sending
Software Configuration utility to enable
the phone book feature.
Not able to locate the Fax settings in
HP Web Jetadmin.
Fax settings in HP Web Jetadmin are
located under the device's status page
drop-down menu.
Select Digital Sending and Fax from the
drop-down menu. For more information,
see HP Web Jetadmin on page 14 .
The header is being appended to the
top of the page when I have overlay
enabled.
The fax will append the overlay header
to the top of a page when overlay is set,
when the fax has been forwarded.
This is normal operation.
Have a mix of names and numbers in
the recipients box.
This is normal for both names and
numbers to appear, depending on
where they are from, the phone book
lists names, and all other databases list
numbers.
Normal, no action required.
My one page fax prints as two pages. The fax header is being appended to
the top of the fax, pushing text to a
second page.
If you want your one page fax to print
on one page, set the overlay header to
overlay mode.
Document stops feeding in the middle
of faxing.
There might be a jam in the ADF. If there is a jam, see the product user
guide for instructions on clearing jams.
The volume for sounds coming from the
fax accessory is too high or too low.
The volume setting needs to be
adjusted.
See Set the ringer volume on page 27
for information about changing the
sound volume settings.
44 Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW