HP CC487-91209, Fax Manual, Page: 131 / 168

Problem Cause Solution
No fax address book button appears. The fax address book feature has not
been enabled.
Use the HP MFP Digital Sending
Software Configuration utility to enable
the fax address book feature.
Not able to locate the Fax settings in
HP Web Jetadmin.
Fax settings in HP Web Jetadmin are
located under the device's status page
drop-down menu.
Select Digital Sending and Fax from the
drop-down menu.
The header is being appended to the
top of the page when I have overlay
enabled.
The fax will append the overlay header
to the top of a page when overlay is set,
when the fax has been forwarded.
This is normal operation.
Have a mix of names and numbers in
the recipients box.
This is normal for both names and
numbers to appear, depending on
where they are from, the fax address
book lists names, and all other
databases list numbers.
Normal, no action required.
My one page fax prints as two pages. The fax header is being appended to
the top of the fax, pushing text to a
second page.
If you want your one page fax to print
on one page, set the overlay header to
overlay mode or adjust the Fit to page
setting.
Document stops feeding in the middle
of faxing.
There might be a jam in the ADF. If there is a jam, see the product user
guide for instructions on clearing jams.
The volume for sounds coming from the
fax accessory is too high or too low.
The volume setting needs to be
adjusted.
Problems with receiving faxes
Incoming fax calls are not being answered by the fax accessory (no fax detected).
Cause Solution
The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting.
The phone cord might not be connected properly, or the
phone cord is not working.
Check the installation. Make sure you are using the phone
cord that came with the fax accessory.
The phone line might not be working. Disconnect the fax accessory from the phone jack, and
connect a phone. Try to make a phone call to ensure the
phone line is working.
A voice-messaging service might be interfering with the fax
accessory's ability to answer calls.
Do one of the following:
●
Discontinue the messaging service.
●
Get a phone line dedicated to fax calls.
●
Decrease the rings-to-answer for the fax accessory to a
number less than the rings-to-answer for the voice mail.
Faxes are transmitting or being received very slowly.
Cause Solution
You might be sending or receiving a very complex fax, such
as one with many graphics.
Complex faxes take longer to be sent or received.
ENWW Solve fax problems 119