HP CC487-91209 Fax Manual Download Page 142

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Hewlett-Packard limited warranty statement

HP PRODUCT

DURATION OF LIMITED WARRANTY

HP LaserJet Analog Fax Accessory 500

1 year

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from

defects in materials and workmanship after the date of purchase, for the period specified above. If HP

receives notice of such defects during the warranty period, HP will, at its option, either repair or

replace products which prove to be defective. Replacement products may be either new or equivalent

in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date

of purchase, for the period specified above, due to defects in material and workmanship when

properly installed and used. If HP receives notice of such defects during the warranty period, HP will

replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is

unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will

be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been

subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or

calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized

modification or misuse, (d) operation outside of the published environmental specifications for the

product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND

NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Some countries/regions, states or provinces do not allow limitations on the duration of an implied

warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific

legal rights and you might also have other rights that vary from country/region to country/region, state

to state, or province to province.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for

this product and where HP has marketed this product. The level of warranty service you receive may

vary according to local standards. HP will not alter form, fit or function of the product to make it

operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT

ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT

WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,

INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,

WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or

provinces do not allow the exclusion or limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION

TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT

TO YOU.

130 Appendix A Service and support

ENWW

Summary of Contents for CC487-91209

Page 1: ...ANALOG FAX ACCESSORY 500 Fax Guide ...

Page 2: ......

Page 3: ...HP LaserJet Analog Fax Accessory 500 Fax Guide ...

Page 4: ...n additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 5 2013 Part number CC487 91209 Trademark Credits Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation All products mentioned herein may be trademarks of their respective companies Local country region laws may prohibit the use of th...

Page 5: ... menu 12 Set or verify the date and time 12 Set verify or change the country region 12 Set the fax header 13 Remote fax configuration 14 Web browser 14 HP Web Jetadmin 14 HP MFP Digital Sending Software Configuration Utility 14 Fax settings 16 Send fax settings 16 Fax dialing settings 16 Set the modem volume 16 Set the dialing mode 16 Set the redial interval 17 Set redial on busy 17 Set redial on ...

Page 6: ...Fax receive setup 27 Set the ringer volume 27 Enable or disable the fax printing schedule 27 Block incoming faxes 28 Create a blocked fax list 28 Remove numbers from the blocked fax list 29 Clear all numbers from the blocked fax list 29 Initiate polling receive 29 Default job options 30 Change notification settings 30 Stamp received faxes incoming faxes 30 Set fit to page 31 Set the paper tray 31 ...

Page 7: ...Fax feature is not operating 43 General fax problems 44 Problems with sending faxes 45 Problems with receiving faxes 45 Error codes 47 Fax error messages 47 Send fax messages 49 Receive fax messages 50 Fax logs and reports 51 Print the fax call report 51 Schedule fax call report printing 51 Print the fax activity log 52 Print the billing code report 52 Clear the fax activity log and billing code r...

Page 8: ...to a phone line 74 Verify fax operation 74 Required fax settings 74 Fax Setup Wizard 74 Set or verify the date and time 75 Set or verify the date time format 76 Remote fax configuration 77 Web browser 77 HP Web Jetadmin 77 HP MFP Digital Sending Software Configuration Utility 77 Fax settings 79 Send fax settings 79 Fax dialing settings 79 Set the fax dial volume 79 Set the dialing mode 79 Set fax ...

Page 9: ... detection 94 Automatic page cropping 95 Automatic image orientation 95 Automatic tone adjustment 96 Enable or disable the fax printing schedule 96 Block incoming faxes 97 Create a blocked fax list 97 Delete numbers from the blocked fax list 97 Default job options 98 Notification 98 Stamp received faxes incoming faxes 98 Set fit to page 99 Set the paper selection 99 Set the output bin 100 Set the ...

Page 10: ...and Retries 113 Fax Call Report 113 Fax Activity Log 114 T 30 Report 114 Scheduling fax printing memory lock 114 Use Fax over VoIP networks 114 Solve fax problems 116 Is your fax set up correctly 116 What type of phone line are you using 116 Are you using a surge protection device 117 Are you using a phone company voice messaging service or an answering machine 117 Does your phone line have a call...

Page 11: ...ory information 137 Environmental Product Stewardship Program 138 Protecting the environment 138 Plastics 138 Material restrictions 138 Disposal of waste equipment by users 138 For more information 138 Declaration of conformity 139 FCC regulations 141 Additional FCC statement for telecom products US 142 Japan Telecom Mark 142 Telephone Consumer Protection Act US 143 Canadian DOC regulations 144 In...

Page 12: ...x ENWW ...

Page 13: ...1 Overview Introduction HP LaserJet Analog Fax Accessory 500 features Parts included with the fax accessory ENWW 1 ...

Page 14: ...ith the fax accessory installed remove the fax connection cover connect the phone cord and then perform the initial fax configuration The fax connection cover is located on the phone connector on the formatter rear panel Conventions used in this guide TIP Tips provide helpful hints or shortcuts NOTE Notes provide important information to explain a concept or to complete a task CAUTION Cautions ind...

Page 15: ...JBIG compression Error correction Fax archive Stored fax Fax printing schedule Remote fax configuration Embedded Web server HP Web Jetadmin HP MFP Digital Sending Software Security features Fax printing schedule PIN for fax printing and fax forwarding HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 ...

Page 16: ...on CD Send Fax Driver and Send Fax Driver Guide on CD Phone cord s cords vary depending on the country region NOTE The Send Fax Driver allows you to send a fax directly from your PC to a network connected product Installation of this driver is optional See the Send Fax Driver Guide on the CD for further instructions 4 Chapter 1 Overview ENWW ...

Page 17: ...Series Install the fax accessory in the HP Color LaserJet CM3530 MFP Series Connect the fax accessory to a phone line Verify fax operation Required fax settings Remote fax configuration Fax settings Use fax Solve fax problems ENWW 5 ...

Page 18: ...ssory in the HP Color LaserJet CM3530 MFP Series 1 Turn the product off 2 Disconnect all power and interface cables NOTE This illustration might not show all the cables 6 Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW ...

Page 19: ...nsitive to electrostatic discharge ESD When handling the formatter board or the fax accessory card use static protection such as the following 1 a grounding wrist strap that is connected to the metal frame of the product 2 Hold the metal frame of the formatter in your hand Avoid touching components on the formatter board or the fax accessory card ENWW Install the fax accessory in the HP Color Lase...

Page 20: ... metal frame of the product 2 Hold the metal frame of the formatter in your hand Avoid touching components on the formatter board or the fax accessory card 7 Locate the fax accessory support on the formatter and unwind the fax wiring harness from the support Do not disconnect the fax wiring harness from the formatter Place the fax accessory into the support Press down so the fax accessory is secur...

Page 21: ...s completely seated 9 Align the formatter board in the tracks at the bottom of the slot and then slide the board back into the product Tighten the thumb screws NOTE To prevent damage to the formatter board ensure the formatter board is aligned in the tracks at the top and the bottom of the opening ENWW Install the fax accessory in the HP Color LaserJet CM3530 MFP Series 9 ...

Page 22: ...10 Reconnect the power cable and interface cables and turn the product on 10 Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW ...

Page 23: ... countries regions the connector might not make an audible click Verify fax operation When the fax accessory is installed and operating correctly the fax icon displays on the product control panel If the fax accessory has just been installed but has not been configured the fax icon is grayed out If this occurs use the instructions that follow to configure the fax accessory Required fax settings Af...

Page 24: ...bled use the HP MFP Digital Sending Software Configuration Utility to disable LAN fax Set or verify the date and time The date and time setting for the fax accessory is the same value as the product date and time setting If this is the first time you are turning on the product you are prompted for this information To verify or change the date and time settings complete the following steps 1 On the...

Page 25: ...ader This information is required and must be set NOTE If the fax icon on the control panel is not grayed out you have completed all necessary setup 1 On the control panel scroll to and touch the Administration icon to open the Administration menu 2 Scroll to and touch Initial Setup to display the Initial Setup menu 3 Touch Fax Setup to display the Fax Setup menu 4 Touch Required Settings to displ...

Page 26: ...e any changes to the common job settings and to the specific settings for the type of fax being used and then click the Apply button to accept the settings HP Web Jetadmin To access the product analog fax settings by using HP Web Jetadmin perform the following steps For detailed information about HP Web Jetadmin see the HP Web Jetadmin Reference Manual 1 Start HP Web Jetadmin 2 In the At a Glance ...

Page 27: ...on Job Settings tab make any changes to the settings and click the Apply button to accept the settings Select the Internal Modem tab to set additional fax settings In addition to configuring a single product you can also configure multiple devices For more information about the HP MFP Digital Sending Software Configuration Utility see the HP MFP Digital Sending Software User Guide or the HP MFP Di...

Page 28: ...x Dial Volume to display the Fax Dial Volume menu 6 Touch Off Low default or High to set the volume 7 Touch Save to save the volume setting Set the dialing mode The dialing mode setting sets the type of dialing that is used either tone touch tone phones or pulse rotary dial phones To set the dialing mode perform the following steps 1 On the control panel scroll to and touch the Administration icon...

Page 29: ... scroll to Redial Interval 5 Touch the text box to display the keyboard 6 Enter the value 1 5 and touch OK 7 Touch Save Set redial on busy The redial on busy setting selects the number of times 0 through 9 the fax accessory redials a number when the number is busy The interval between retries is set by the Redial Interval setting 1 On the control panel scroll to and touch the Administration icon t...

Page 30: ...o the top of a page it moves page data down which can result in data at the bottom of a page being pushed to another page possibly printing an additional page If the header is printed as an overlay it does not push any page data but might print over the header at the top of the page NOTE When fax forwarding is enabled the header is always appended to the top of the page even if overlay is enabled ...

Page 31: ...dialing prefix number and touch OK 10 Touch Save General fax settings Use the General Fax Send Settings menu to configure the following features Activate Fax Number Confirmation Set the JBIG compression mode Change the sharpness setting Change the background setting Change the light dark setting Activate Fax Number Speed Dial Matching Set the error correction mode Set billing codes Activate Fax Nu...

Page 32: ...your original Sharpness enhances the edges of the original so that faint or fine text and graphics are reproduced more sharply Increasing sharpness increases resolution which also increases transmission time 1 On the control panel touch the Fax icon to display the Fax screen 2 Scroll to and touch More Options 3 Scroll to and touch Image Adjustment 4 Under the Sharpness heading touch the left arrow...

Page 33: ...up and then Send Setup 3 Scroll to and touch Fax Number Speed Dial Matching 4 Touch Enabled 5 Touch Save Set the error correction mode Normally the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax If the fax accessory detects an error during the transmission and the error correction setting is on the fax accessory can request that the error portion of...

Page 34: ...onfiguration Image Preview Resolution Original Sides Notification Content Orientation Original Size Image Adjustment Optimize Text Picture Job Build Blank Page Suppression NOTE Default job option settings are shared across all fax methods analog LAN and internet fax Set the outgoing fax resolution The outgoing fax resolution setting determines the maximum resolution supported by the receiving fax ...

Page 35: ...touch the Administration icon 2 Open the following menus Fax Settings Fax Send Settings Default Job Options Original Sides 3 Touch one of the following options 1 sided default 2 sided 4 Touch the Orientation button to set the page orientation 5 Touch the Save button Notification Notification selects when and how you are notified of the status of an outgoing fax This setting applies to the current ...

Page 36: ...ded pages choose Portrait short edge on top default setting or Landscape long edge on top For 2 sided pages choose Book style short edge on top or Flip style long edge on top 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Default Job Options Content Orientation 3 Touch Portrait default or Landscape for 1 sided pages 4 ...

Page 37: ...nd touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Default Job Options Image Adjustment 3 Touch the Lighter or Darker buttons to adjust the Darkness setting 4 Touch the Less or More buttons to adjust the Contrast Background Cleanup or Sharpness settings 5 Touch the Save button NOTE Touch the Default button to reset the sharpness setting to the factory sett...

Page 38: ...single fax job 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Default Job Options Job Build 3 Touch one of the following options Job Build off default Job Build on 4 Touch the Save button Blank page suppression Use the Blank page suppression feature to prevent blank pages in a fax from being printed 1 From the Home scr...

Page 39: ...Initial Setup to display the Initial Setup menu 3 Touch Fax Setup to display the Fax Setup menu 4 Touch Fax Receive Settings to display the Fax Receive Settings menu 5 Touch Ringer Volume to display the Ringer Volume menu 6 Touch Off Low default or High to set the volume 7 Touch Save to save the volume setting Enable or disable the fax printing schedule NOTE Before enabling a fax printing schedule...

Page 40: ...g of faxes 9 Scroll to and touch Save to exit NOTE Fax printing and fax forwarding use the same PIN If you have created a PIN for fax forwarding use that PIN here Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers When a fax is received from a blocked phone number the fax is not printed and is immediately deleted from memory NOTE Only numbers can be used ...

Page 41: ... keyboard available 7 Touch Yes to clear all numbers from the list or touch No to exit and retain the numbers Initiate polling receive Some fax machines can hold a fax until another fax machine requests that the fax be sent When a product polls another fax machine that is holding a fax and requests that the held fax be sent to the product this is known as polling receive 1 On the control panel tou...

Page 42: ...ion for the current job Touch On error to enable error notification only for the current job 5 Touch Print to receive a printed notification or touch E mail to receive an e mail notification 6 If you selected Print touch OK to complete the notification setup or If you selected E mail use the keyboard to type an e mail address Then touch OK to complete the notification setup Stamp received faxes in...

Page 43: ...setting selects the product paper tray to pull paper from for printing faxes 1 On the control panel scroll to and touch the Administration icon to open the Administration menu 2 Touch Default Job Options 3 Touch Default Fax Options 4 Touch Fax Receive to display the Fax Receive menu 5 Touch Fax Paper Tray to display the Fax Paper Tray menu 6 Touch the name of the tray to use for received faxes 7 T...

Page 44: ...to Email Address 6 Type the fax number in the Fax Archive Number field or Type the e mail address in the Fax Archive Email Address field 7 In the When to Archive Faxes area select one of these options Send and Receive Send Receive 8 Click the OK button Set fax forwarding Use the forward fax setting to forward all received faxes to another fax number When forward fax is enabled the receiving produc...

Page 45: ...d then touch OK to display the Fax Forwarding screen 7 Touch Fax Forwarding 8 Touch Custom and touch Save to display the Set Fax Forwarding screen 9 Touch Forward to Number to display the Forward to Number screen 10 Touch the text box to enter the fax forward phone number and touch OK ENWW Fax settings 33 ...

Page 46: ...ss Phone Book 7 Speed Dial Search by Number 8 Alert Message touch to display 9 Help touch to display help selections 10 Speed Dial Edit Key 11 Speed Dial Search by Name 12 Speed Dial List scroll to display other entries 13 Current Date and Time 14 Touch to access additional Fax Settings for current job 15 Press for Details of Selected Recipient 16 Press to Delete Selected Recipient from List 17 Re...

Page 47: ... for numbers outside a PBX system usually a 9 or 0 or a long distance prefix A two second pause may be included by typing a comma To enter a comma press the Pause button If the fax prefix setting has been set to automatically include the dialing prefix you will not need to enter it NOTE When a fax is sent it is first scanned and stored into memory After the entire document is stored it is sent and...

Page 48: ...ntrol panel Touch the Fax Recipients field and then touch the PIN button This inserts a left bracket Type the PIN and then touch the PIN button again to insert the right bracket The number within the brackets is not displayed in the fax number that appears on fax reports 6 Touch Start to send the fax You can either touch the Start icon on the touch screen or press the green Start button on the con...

Page 49: ...of the Speed Dial button 3 Type the first letters of the name to search for As matches are found the list at the top of the search screen is populated If necessary scroll to see all the entries or type more letters to narrow the search 4 Select the appropriate name from the list and touch OK The speed dial list on the main fax screen shows the selected entry at the top of the list 5 Touch the sele...

Page 50: ...gital Sending Service DSS and the Address Book Manager ABM Check the HP Web site to determine if firmware updates are available for your product NOTE If you are not using DSS the fax phone book does not appear on the product display The DSS phone book is not the same as the speed dial list 1 Touch the Fax icon on the display 2 Touch the Phone Book icon located to the right of the fax recipients bo...

Page 51: ...d Dial screen 3 Touch a Speed Dial Number 4 Touch the Speed Dial Name box to display the keyboard 5 Type a name for the speed dial and touch OK to return to the Speed Dials screen 6 Touch the Fax Numbers box to display the keyboard 7 Type a fax number for the Speed Dial Name and touch OK to return to the Speed Dials screen 8 Touch the Speed Dial number selected for the Speed Dial Name to save The ...

Page 52: ... fax number to add to the speed dial list NOTE The cursor defaults to the next open space below the last entered fax number of the speed dial list 6 Touch OK to return to the Speed Dials screen 7 Touch OK to return to the Fax screen Voice Calls and Retries Fax Call Report When all fax attempts have been exhausted a Fax Call Report will be printed for a fax send It shows the fax job log ID The resu...

Page 53: ...information see Customer support on page 131 1 On the control panel scroll to and touch the Administration icon to open the Administration menu 2 Touch Default Job Options to display the Default Job Options menu 3 Touch Default Fax Options to display the Default Fax Options menu 4 Touch Fax Receive to display the Fax Receive screen 5 Touch Fax Forwarding to display the PIN screen 6 Using the keypa...

Page 54: ...rs or retries occur with the unit set to V 34 set V 34 Off and set Maximum Baud Rate to 14 400 bps If errors and retries persist set a lower fax speed as some VoIP systems cannot handle the higher signal rates associated with fax Set the Maximum Baud Rate to 9 600 bps In rare cases if errors persist turn off ECM on the product The image quality might decrease Ensure that the image quality is accep...

Page 55: ...ABLED DISABLED1 A firmware failure has been identified The firmware should be updated see Firmware upgrades on page 55 DAMAGED ENABLED DISABLED1 Fax accessory has failed reseat the fax accessory card and check for bent pins If the status is still DAMAGED replace the analog fax accessory card 1 ENABLED indicates that the analog fax accessory is enabled turned on DISABLED indicates that LAN fax is e...

Page 56: ...tion utility to enable the phone book feature Not able to locate the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located under the device s status page drop down menu Select Digital Sending and Fax from the drop down menu For more information see HP Web Jetadmin on page 14 The header is being appended to the top of the page when I have overlay enabled The fax will append th...

Page 57: ...x machine Your phone line might not be working Disconnect the fax accessory from the phone jack and connect a phone Try to make a phone call to ensure the phone line is working Outgoing fax calls keep dialing The fax accessory automatically redials a fax number if the Redial on Busy option is set to on or if the Redial On No Answer is set on This is normal operation If you do not want the fax to r...

Page 58: ...aphics Complex faxes take longer to be sent or received The receiving fax machine might have a slow modem speed The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use The resolution at which the fax was sent or is being received is very high A higher resolution typically results in better quality but also requires a longer transmission time If you are rec...

Page 59: ...erated by the fax subsystem on the product Normal or successful faxes also generate messages indicating success The message information consists of a text description and a numeric code a few messages don t include numeric codes Only the text part of the message will be displayed on the product control panel however both the text message and numeric code will be listed in the Fax Activity Report F...

Page 60: ...isting of the last fax call can be printed out before contacting customer support to help identify the problem The detailed fax listing is called a Fax T 30 Trace and can be printed for the last fax or it can be set to print whenever a fax error occurs To print or configure the Fax T 30 Trace touch Administration Troubleshooting and then Fax T 30 Trace You can then print the report for the last fa...

Page 61: ...ne connection between sender and receiver Try resending the fax Communication Error Any besides 17 or 36 General communications issue where the fax transmission was interrupted or did not proceed as expected Try resending fax if the error persists contact service Space Fail 0 Unable to read or write the fax image file to disk could be corrupt product disk or no space available on the product s dis...

Page 62: ...ve fax resent if the error persists contact service Page Fail 0 Incompatible page width or page had too many bad lines Have fax resent if the error persists contact service Memory Error 0 Out of RAM memory on product If error persists may need to add additional RAM memory to product Compression Error 0 Corrupted fax the received image file cannot be decoded Have fax resent enable ECM Error Correct...

Page 63: ...ll report 1 On the control panel scroll to and touch the Administration icon to open the Administration menu 2 Touch Information then Fax Reports 3 Touch Fax Call Report then When to Print Report Touch Never automatically print to never print a Fax Call Report NOTE If you select Never automatically print you will have no printed indication other than the touchscreen status bar message that a fax f...

Page 64: ...he fax activity log complete the following steps 1 On the control panel scroll to and touch the Administration icon to open the Administration menu 2 Scroll to and touch Information 3 Scroll to and touch Fax Reports then Fax Activity Log Prints report Print the billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent listed by billing code The ...

Page 65: ...Administration icon to open the Administration menu 2 Scroll to and touch Information 3 Scroll to and touch Fax Reports 4 Touch Blocked Fax List to print the report Print the speed dial list report A speed dial list report lists the fax numbers assigned to speed dial names 1 On the control panel scroll to and touch the Administration icon to open the Administration menu 2 Scroll to and touch Infor...

Page 66: ... the Troubleshooting menu Open the Administration menu and then select the Troubleshooting menu Troubleshooting menu settings Fax T 30 Trace The Fax T 30 trace is a printed report which produces a record of all the communications between the sending and receiving fax machines for the last Fax transmission or reception The report has many technical details which are usually beyond the scope of most...

Page 67: ... several menu changes back to their default settings This includes the maximum baud rate ring burst off time V 34 speaker mode and transmit signal loss Firmware upgrades The firmware on the fax accessory can be updated Fax firmware updates occur as part of an overall product firmware update See the product user guide for more information ENWW Solve fax problems 55 ...

Page 68: ...56 Chapter 2 HP Color LaserJet CM3530 MFP Series ENWW ...

Page 69: ...or LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Color MFP Series and HP LaserJet Enterprise M725 MFP Series ENWW 57 ...

Page 70: ...ccessory in the HP LaserJet Enterprise 500 Color MFP Series Install the fax accessory in the HP LaserJet Enterprise M725 MFP Series Install the fax accessory in the HP Color LaserJet CM4540 1 Turn the product off 2 Disconnect all power and interface cables NOTE This illustration might not show all the cables 58 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP S...

Page 71: ...rmatter in your hand Avoid touching components on the formatter board or the fax accessory card 5 If necessary remove the label that covers the fax port on the formatter 6 Remove the fax accessory from its packaging CAUTION The formatter board and the fax accessory card contain parts that are sensitive to electrostatic discharge ESD When handling the formatter board or the fax accessory card use s...

Page 72: ... and push down firmly callout 2 1 2 8 Align the formatter board in the tracks at the bottom of the slot and then slide the board back into the product Tighten the thumb screws NOTE To prevent damage to the formatter board ensure the formatter board is aligned in the tracks at the top and the bottom of the opening 60 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 ...

Page 73: ...9 Reconnect the power cable and interface cables and turn the product on Install the fax accessory in the HP Color LaserJet M4555 MFP Series 1 Turn the product off ENWW Install the fax accessory 61 ...

Page 74: ... 3 Locate the thumb screws on the formatter board in the rear of the product 62 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Color MFP Series and HP LaserJet Enterprise M725 MFP Series ENWW ...

Page 75: ...duct 2 Hold the metal frame of the formatter in your hand 5 If necessary remove the label that covers the fax port on the formatter 6 Remove the fax accessory from its packaging CAUTION The formatter board and the fax accessory card contain parts that are sensitive to electrostatic discharge ESD When handling the formatter board or the fax accessory card use static protection such as the following...

Page 76: ... the connector on the formatter and push down firmly callout 2 2 1 8 Align the formatter board in the tracks at the bottom of the slot and then slide the board back into the product Tighten the thumb screws 9 Reconnect the power cable and interface cables and turn the product on 1 2 64 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterpri...

Page 77: ...the product off and then disconnect all power and interface cables 2 Remove the formatter cover at the right rear of the product 3 Using the tabs at the top left of the cage cover open the cage cover and then remove the cage cover off the hinges ENWW Install the fax accessory 65 ...

Page 78: ...f the formatter in your hand 5 Locate the fax accessory connector openings on the formatter Align the connectors on the fax accessory with the openings on the formatter and then push down firmly NOTE The fax accessory card must be aligned behind the metal tab on the right side of the cage first 6 Connect the fax accessory cable to the formatter 66 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP ...

Page 79: ...then closing the cage cover 8 Replace the formatter cover 9 Reconnect all power and interface cables and then turn the product on Install the fax accessory in the HP LaserJet Enterprise 500 Color MFP Series 1 Turn the product off ENWW Install the fax accessory 67 ...

Page 80: ...screw them 4 Pull the formatter out of the product 5 Remove the fax accessory from its packaging 68 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Color MFP Series and HP LaserJet Enterprise M725 MFP Series ENWW ...

Page 81: ... the connectors on the fax accessory with the openings on the formatter and then push down firmly 7 Connect the fax accessory cable to the formatter NOTE The fax accessory cable must be routed under the plastic tab on the fax accessory ENWW Install the fax accessory 69 ...

Page 82: ...ect all power and interface cables and then turn the product on 11 Plug in a modem telephone cable to the fax slot 70 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Color MFP Series and HP LaserJet Enterprise M725 MFP Series ENWW ...

Page 83: ...t Enterprise M725 MFP Series 1 Turn the product off and then disconnect the cord from the electrical outlet 2 Disconnect the USB and network cables 3 Loosen the thumbscrews on the formatter and then unscrew them ENWW Install the fax accessory 71 ...

Page 84: ...formatter callout 2 and then push down on the PCS to seat the PCA into the connector on the formatter callout 3 7 Align the formatter to the slot at the rear of the product and then slide the board into the product 72 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Color MFP Series and HP ...

Page 85: ...mbscrews 9 Connect the USB and network cables to the product 10 Connect the cord to the electrical outlet and then turn the product on 11 Plug in a modem telephone cable to the fax slot ENWW Install the fax accessory 73 ...

Page 86: ...eated Because different types of connectors are used in different countries regions the connector might not make an audible click Verify fax operation When the fax accessory is installed and operating correctly the fax icon displays on the product control panel If the fax accessory has just been installed but has not been configured the fax icon is grayed out If this occurs use the instructions th...

Page 87: ...n of the Fax Setup Wizard Touch the Finish button to complete the Fax Setup Wizard or Touch the Back button to move back through the Fax Setup Wizard screens and make changes to your configuration entries NOTE The settings configured using the Fax Setup Wizard on the control panel override any settings made in the embedded Web server NOTE If the Fax Setup menu settings does not appear in the menu ...

Page 88: ...ate time format The date and time format setting for the fax accessory is in the same format as the product date and time setting This information can be entered using the Fax Setup Wizard or by following these steps 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus General Settings Date Time Settings Date Time Format 3 Touch a Date Format option 4 Tou...

Page 89: ...he fax Make any changes to the common job settings and to the specific settings for the type of fax being used and then click the Apply button to accept the settings HP Web Jetadmin To access the product analog fax settings by using HP Web Jetadmin perform the following steps For detailed information about HP Web Jetadmin see the HP Web Jetadmin Reference Manual 1 Start HP Web Jetadmin 2 In the At...

Page 90: ...tings Select the Internal Modem tab to set additional fax settings In addition to configuring a single product you can also configure multiple devices For more information about the HP MFP Digital Sending Software Configuration Utility see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide NOTE Depending on the capabilities and settings of your fax ...

Page 91: ...ting to control the product s dialing volume level when sending faxes 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Fax Send Setup Fax Dialing Settings 3 Touch the Fax Dial Volume drop down menu and select one of the following settings Off Low default High 4 Touch the Save button to save the fax volume setting Set the...

Page 92: ...al interval setting selects the number of minutes between retries if the number dialed is busy or not answering Busy can also indicate a communication error NOTE You might observe a redial message on the control panel when the Redial on Busy Redial on No Answer and Redial on Error settings are set to off This occurs when the fax accessory dials a number establishes a connection and then loses the ...

Page 93: ...up Fax Dialing Settings 3 Touch the Redial on error box to open the keypad 4 Enter a value 0 9 default is 2 and then touch the OK button 5 Touch the Save button Set redial on busy The redial on busy setting selects the number of times 0 through 9 the fax accessory redials a number when the number is busy The interval between retries is set by the Redial Interval setting 1 From the Home screen scro...

Page 94: ... Open the following menus Fax Settings Fax Send Settings Fax Send Setup Fax Dialing Settings 3 Touch the Detect Dial Tone setting a checkmark appears next to the Detect Dial Tone setting when selected The default setting is unchecked disabled 4 Touch the Save button to enable dial tone detection Set a dialing prefix if required The dialing prefix setting allows you to enter a prefix number such as...

Page 95: ...tly The default setting for this feature is Disabled 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Fax Send Setup General Fax Send Settings 3 Touch the Fax Number Confirmation box to enable fax number confirmation 4 Touch the Save button Enable PC fax send Use the PC fax send feature to send faxes from a PC This featu...

Page 96: ...x be sent again Error correction mode is enabled by default You should turn off error correction only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a s...

Page 97: ...on Content Orientation Original Size Image Adjustment Optimize Text Picture Job Build Blank Page Suppression NOTE Default job option settings are shared across all fax methods analog LAN and internet fax Image preview 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Default Job Options Image Preview 3 Touch one of the fo...

Page 98: ... fax settings resolution settings vary by vendor and may differ from the settings listed below 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Default Job Options Resolution 3 Touch one of the following resolution settings Standard 100 x 200dpi default Fine 200 x 200dpi Superfine 300 x 300dpi 4 Touch the Save button Ori...

Page 99: ...tification 5 If you selected the Print option touch the Save button to complete the notification setup or If you selected the E mail option use the keyboard to type an e mail address Then touch the OK button to complete the notification setup 6 Touch the Include Thumbnail check box to include a thumbnail image with notifications Content orientation Use the content orientation feature to set how th...

Page 100: ...8 5 x 14 Executive 7 25 x 10 5 Statement 8 5 x 5 5 Oficio 8 5 x 13 A4 210x297 mm A5 148x210 mm B5 257x182 mm 16k 197x273 mm DPostcard JIS 148x200 mm Oficio 216 x 340 mm 4 Touch the Save button Image adjustment NOTE Adjusting image settings can slow down the fax transfer speed and result in longer transmission times 1 From the Home screen scroll to and touch the Administration button 2 Open the fol...

Page 101: ...hes the original Sending graphics and photos in text mode results in lower quality images 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Default Job Options Optimize Text Picture 3 Touch one of the following options Manually adjust default Text Printed picture Photograph 4 Touch the Save button Job build Use the Job bu...

Page 102: ...t To view the billing code report either print the report or query it by using an application Billing codes are disabled by default Follow these steps to enable billing codes 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Send Settings Fax Send Setup Billing Codes 3 Touch the Enable Billing Codes feature to enable billing codes NOTE...

Page 103: ...ob options Set the paper tray Fax receive setup Set the ringer volume 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Receive Settings Fax Receive Setup 3 Touch the Ringer Volume drop down menu and then select one of the following ringer volume settings Off Low default High 4 Touch the Save button to save the ringer volume setting Se...

Page 104: ...the Fax Receive Speed drop down menu Fast default v 34 max 33 600 bps Medium v 17 max 14 400 bps Slow v 29 max 9600 bps 4 Touch the Save button Set ring interval 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Receive Settings Fax Receive Setup 3 Touch the box beneath the Ring Interval heading to open the keypad 4 Enter a value for t...

Page 105: ...djusted Adjust sharpness Erase edges Automatic color detection Automatic page cropping Automatic image orientation Automatic tone adjustment Adjust sharpness Adjust the Sharpness setting to clarify or soften the image For example increasing the sharpness can make text appear crisper but decreasing it can make photos appear smoother 1 From the Home screen touch the Fax button 2 Complete the fields ...

Page 106: ...eature to configure the color settings that the product uses for scanned images The following options are available Auto detect The product previews the images and determines whether the pages contain color If the pages have color the product creates a color image If the pages do not have color the product creates a black image or a grayscale image Black and grayscale images have a smaller file si...

Page 107: ...h the paper size of the original document Crop to content The product crops the image to the size of the detectable content in the original document 6 Touch the OK button to save the changes 7 Touch the Start button to begin scanning Automatic image orientation For original documents that have at least 100 characters of text on the page the product can detect which edge is the top of the page and ...

Page 108: ... Touch the OK button to save the changes 7 Touch the Start button to begin scanning Enable or disable the fax printing schedule NOTE Before enabling a fax printing schedule a schedule must be created 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Receive Settings Fax Printing Schedule 3 Touch the Use Fax Printing Schedule option 4 T...

Page 109: ... Block text box to display the keyboard 4 Type a number and then touch the OK button 5 Touch the green arrow to move the number to the Blocked Fax Numbers list NOTE To add additional blocked fax numbers repeat steps 3 through 5 6 Touch the Save button to save the blocked fax numbers list Delete numbers from the blocked fax list 1 From the Home screen scroll to and touch the Administration button 2...

Page 110: ...t option to receive a printed notification or touch the E mail option to receive an e mail notification 5 If you selected the Print option touch the Save button to complete the notification setup or If you selected the E mail option use the keyboard to type an e mail address Then touch the Save button to complete the notification setup 6 Touch the Include Thumbnail check box to include a thumbnail...

Page 111: ...duct attempts to scale the image to fit the page If this setting is disabled an incoming image larger than the page splits across pages 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Receive Settings Default Job Options Fit to Page 3 Touch the Enabled option default to enable fit to page or touch the Disabled option to disable fit t...

Page 112: ... From the Home screen scroll to and touch the Administration button 2 Open the following menus Fax Settings Fax Receive Settings Default Job Options Sides 3 Touch one of the following options 1 sided default 2 sided 4 Touch the Save button Set the paper tray The paper tray setting selects the product paper tray to pull paper from for printing faxes 1 From the Home screen scroll to and touch the Ad...

Page 113: ... enter the product IP address in the address line 2 When the HP Embedded Web Server opens click the Fax tab 3 Click the Fax Archive and Forwarding link 4 In the Fax Archive area select an option from the Fax Archiving drop down list 5 Select an option from the Type of Fax Job to Archive drop down list 6 Select an option from the Archive Destination drop down list NOTE If you want to archive an ema...

Page 114: ...fax be sent When a product polls another fax machine that is holding a fax and requests that the held fax be sent to the product this is known as polling receive 1 On the control panel touch the Fax icon to display the Fax screen 2 Touch More Options to display the options screen 3 Scroll to page 2 4 Touch Fax Polling to display the Fax Polling screen 5 Touch the text box to display the keyboard 6...

Page 115: ...eed Dial Edit Key 11 Speed Dial Search by Name 12 Speed Dial List scroll to display other entries 13 More Options touch to view or set other fax sending options 14 Press for Details of Selected Recipient 15 Press to Delete Selected Recipient from List 16 Fax Recipients 17 Fax Number Touch for keyboard or enter from control panel keypad1 1 When the Fax Number is touched a pop up is displayed which ...

Page 116: ... online information about sending a fax touch on the screen to access the help menu and then touch the Fax menu under the list of help topics Allowable characters in fax numbers Digits 0 9 spaces X P When entering a phone number from the numeric keypad use the Pause button include any pauses or other numbers such as area codes access codes for numbers outside a PBX system usually a 9 104 Chapter 3...

Page 117: ...deleted from memory If the Redial On Busy or Redial On No Answer features are set the fax will not be deleted until all retries fail or the fax is sent successfully Send a fax by entering numbers manually 1 Place the document in the automatic document feeder ADF or on the scanner glass 2 From the Home screen touch the Fax button You may be prompted to type a user name and password 3 Touch the More...

Page 118: ...n 4 Touch the Start button to send the fax You can either touch the Start button on the touch screen or press the green Start button on the control panel Search a speed dial list by name Use this feature to search an existing speed dial by name NOTE If you do not know the unique name of the speed dial type a letter to select any portion of the list For example to view speed dial names that begin w...

Page 119: ...s The fax address book feature allows you to store fax numbers on the product Your Microsoft Exchange contact list may also be enabled on the product to appear in the fax address book 1 On the control panel touch the Fax icon to display the Fax screen 2 Touch the Address Book icon to display the Address Book screen 3 Select a fax address book source from the drop down menu 4 Touch the names to hig...

Page 120: ... printed When Schedule Printing of Faxes is disabled all stored faxes print You can change the fax receive default settings to modify the way a fax is received These settings include the following options Selecting the number of rings to answer Printing date time and page number on faxes stamp Selecting input paper tray and destination bin Forwarding faxes to another number Blocking faxes from cer...

Page 121: ...ial Name box to open the drop down menu 7 Touch the Fax Number option 8 Type a fax number for the Speed Dial Name NOTE To enter additional fax numbers for a speed dial name touch the screen to the right of the last digit of the previously entered fax number When the cursor appears touch the enter key to move the cursor to the next line Repeat this step to enter all the numbers for the speed dial n...

Page 122: ... the Home screen scroll to and touch the Fax button 2 Touch the Speed Dials button to display the Speed Dial screen 3 Touch a Speed Dials number of the list to be deleted 110 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Color MFP Series and HP LaserJet Enterprise M725 MFP Series ENWW ...

Page 123: ...umber from the speed dial list 1 From the Home screen scroll to and touch the Fax button 2 Touch the Speed Dials button to display the Speed Dial screen 3 Touch the Speed Dial number of the list to open the keyboard 4 Touch the down arrow on the Speed Dial Name box to open the drop down menu and then touch the Fax Numbers option ENWW Use fax 111 ...

Page 124: ...the Fax screen Add a number to an existing speed dial list 1 From the Home screen scroll to and touch the Fax button 2 Touch the Speed Dials button to display the Speed Dial screen 3 Touch the Speed Dial number of the list to be edited 112 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Co...

Page 125: ...eed Dials screen 8 Touch the OK button to return to the Fax screen Voice Calls and Retries Fax Call Report A Fax Call Report is printed when the Notification feature has been enabled in the Default Job Options or More Options menu When all fax attempts have been exhausted a Fax Call Report will be printed for a fax send It shows the fax job log ID The result of the final attempt is printed on the ...

Page 126: ...ng to the Print all received faxes mode If the Print all received faxes mode is selected then all incoming faxes will be printed Any faxes that are currently stored in memory will also be printed If the Use Fax Printing Schedule mode is selected then faxes will be only printed per the fax printing schedule The fax printing schedule can be set to lockout an entire day 24 hours or lockout a time per...

Page 127: ...dles any changes in transmission speed needed to accommodate VoIP networks If numerous errors or retries occur with the unit set to V 34 set V 34 Off and set speed to Medium 14 400 bps If errors and retries persist set a lower fax speed as some VoIP systems cannot handle the higher signal rates associated with fax Set the Maximum Baud Rate to 9 600 bps Slow In rare cases if errors persist turn off...

Page 128: ...ack Can you hear a dial tone and can you make a phone call What type of phone line are you using Dedicated line A standard fax phone number assigned to receive or send faxes NOTE The phone line should be for product fax use only and not shared with other types of telephone devices Examples include alarm systems that use the phone line for notifications to a monitoring companies PBX system A busine...

Page 129: ...hone line has an activated call waiting feature a call waiting notice can interrupt a fax call in progress which causes a communication error Ensure that a call waiting feature is not active on the fax telephone line Check fax accessory status If the analog fax accessory does not appear to be functioning print a Configuration page report to check the status 1 From the Home screen scroll to and tou...

Page 130: ...ce The product is not displaying the fax menus Cause Solution LAN fax is enabled This is normal operation When the HP Digital Sending Software enables LAN fax the analog fax is disabled and the fax menu which is used for the analog fax only does not open General fax problems Problem Cause Solution Fax failed to send JBIG is enabled and receiving fax does not have JBIG capability Set JBIG off An Ou...

Page 131: ...he middle of faxing There might be a jam in the ADF If there is a jam see the product user guide for instructions on clearing jams The volume for sounds coming from the fax accessory is too high or too low The volume setting needs to be adjusted Problems with receiving faxes Incoming fax calls are not being answered by the fax accessory no fax detected Cause Solution The rings to answer setting mi...

Page 132: ...print until it is disabled The product is either low on toner or has run out of toner The product stops printing as soon as it is low on toner or runs out of toner Any faxes received are stored in memory and print after the toner has been replaced For other product printing problems see the product user guide Incoming call may be a voice call Incoming voice calls usually show up in the call report...

Page 133: ...eiving fax machine The receiving fax machine might be turned off or might have an error condition such as being out of paper Call the recipient to make sure the fax machine is turned on and ready to receive faxes A fax might be in memory because it is waiting to redial a busy number or there are other jobs ahead of it waiting to be sent If a fax job is in memory for either of these reasons an entr...

Page 134: ...eric code Usually a numeric code of 0 indicates an error was not associated with the fax modem but occurred in another part of the fax subsystem or other product subsystem such as the printing subsystem Non zero error codes give further detail into the particular action or process that the modem is executing and they don t necessarily indicate that there is a problem with the modem In the tables t...

Page 135: ... resending fax if the error persists contact service NOTE This does not necessarily indicate that the modem hardware is bad Communication Error 17 or 36 Lost telephone connection between sender and receiver May be due to voice calls Try resending the fax Communication Error Any besides 17 or 36 General communications issue where the fax transmission was interrupted or did not proceed as expected T...

Page 136: ...ted 17 or 36 No fax machine was detected at receiving end May be due to voice calls Verify fax number and have receiver verify fax machine is on and connected then try resending fax 124 Chapter 3 HP Color LaserJet CM 4540 MFP Series HP Color LaserJet Enterprise M4555 MFP Series HP LaserJet Enterprise 500 MFP Series HP LaserJet Enterprise 500 Color MFP Series and HP LaserJet Enterprise M725 MFP Ser...

Page 137: ...ce on disk Have fax resent if the error persists contact service Page Fail 0 Incompatible page width or page had too many bad lines Have fax resent if the error persists contact service Memory Error 0 Out of RAM memory on product If error persists may need to add additional RAM memory to product Compression Error 0 Corrupted fax the received image file cannot be decoded Have fax resent enable ECM ...

Page 138: ... type of fax job send or receive Identification phone number if available Duration off hook time Number of pages Result successfully sent pending or failed to send which includes error type and code The database stores the most recent 500 fax entries older faxes are deleted from the log The database fax entries include any fax session as an entry For example a fax session could be a sent fax recei...

Page 139: ...figured to not receive faxes from Speed dial list report A speed dial list report lists the fax numbers assigned to speed dial names Fax call report The fax call report is a brief report that indicates the status of the last fax that was sent or received Clear the fax activity log To clear the fax activity log complete the following steps 1 On the control panel touch the Administration icon 2 Open...

Page 140: ...is setting remains set until changed Speaker Mode This service setting has two modes Normal and Diagnostic In Normal mode the modem speaker is turned on during dialing through the initial connection and then shuts off For Diagnostic mode the speaker is turned on and remains on for all fax communications until the setting is returned to Normal Settings in the Resets menu Open the Administration men...

Page 141: ...A Service and support Hewlett Packard limited warranty statement Customer support ENWW 129 ...

Page 142: ...tion or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration...

Page 143: ...on Have the product name serial number date of purchase and problem description ready Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Get 24 hour Internet support www hp com go ljanalogfaxaccessory500_manuals ENWW Customer support 131 ...

Page 144: ...132 Appendix A Service and support ENWW ...

Page 145: ...B Specifications Fax accessory product specifications Replacement parts and accessories ENWW 133 ...

Page 146: ...ss 2 1 Phone connector RJ11 Compression methods MH MR MMR and JBIG Transmission speeds and standards supported V 17 at 14 400 12 000 9 600 7 200 bps V 33 at 14 400 12 000 bps V 29 at 9 600 7 200 bps V 27 at 4 800 2 400 bps V 34 at 16 800 19 200 21 600 24 000 26 400 28 800 31 200 33 600 bps Modem speed Up to 33 6K bits per second bps Speed dialing Yes Fax resolution send and receive Standard 200 x ...

Page 147: ...Replacement parts and accessories You can obtain replacement parts for the fax accessory by contacting your sales representative or your Hewlett Packard dealer ENWW Replacement parts and accessories 135 ...

Page 148: ...136 Appendix B Specifications ENWW ...

Page 149: ...atement for telecom products US Japan Telecom Mark Telephone Consumer Protection Act US Canadian DOC regulations Industry Canada CS 03 requirements EU Statement for Telecom Operation New Zealand Telecom Statements EMI statement Taiwan VCCI statement Japan EMC statement China EMC statement Korea Substances Table China ENWW 137 ...

Page 150: ...his symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to www hp com recycle For more information To o...

Page 151: ...ve 1999 5 EC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal...

Page 152: ... Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh HQ TRE Herrenberger Straße 140 71034 Böblingen Germany http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 140 Appendix C Regulatory information ENWW ...

Page 153: ...f not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the...

Page 154: ...t causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its faci...

Page 155: ...bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distan...

Page 156: ...he supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precau...

Page 157: ... individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipmen...

Page 158: ...ork correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Servic...

Page 159: ...EMI statement Taiwan VCCI statement Japan EMC statement China ENWW EMI statement Taiwan 147 ...

Page 160: ...EMC statement Korea 148 Appendix C Regulatory information ENWW ...

Page 161: ...Substances Table China ENWW Substances Table China 149 ...

Page 162: ...150 Appendix C Regulatory information ENWW ...

Page 163: ... detection setting 18 dialing fax settings 16 79 dialing mode setting 16 79 dialing prefix 82 setting 18 digital sending utility remote configuration 14 77 disposal end of life 138 document conventions 2 DSS See digital sending utility E embedded Web server 14 77 end of life disposal 138 environmental specifications 134 error codes 47 121 error correction mode settings 21 84 EWS enable polling 102...

Page 164: ...ist report 53 127 fax call report 51 127 speed dial list report 53 127 M material restrictions 138 memory lock disabling 114 enabling 114 PIN 41 memory saving and deleting faxes 35 104 menu fax settings 12 mercury free product 138 modem speed 45 119 134 modem volume 16 N not configured 11 74 notes 2 notification fax settings 98 notification settings 23 30 87 O orientation 24 original sides 23 orig...

Page 165: ...ings 100 settings background 20 billing codes 21 90 date and time format 76 dial tone detection 18 dialing mode 16 dialing prefix 18 error correction mode 21 fax 16 79 fax forwarding 32 fax number confirmation 19 fax number speed dial matching 21 general fax 19 general send settings 83 JBIG compression 20 light dark setting 21 memory lock 114 menu 12 modem volume 16 overlay header 18 receive fax 2...

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Summary of Contents for CC487-91209

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