HP CC487-91209, Fax Manual, Page: 129 / 168

NOTE: Roll-over lines can cause problems with the fax accessory's ability to receive faxes. Using
roll-over lines with this product is not recommended.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax
accessory against electrical power passed through the phone lines. These devices can cause some
fax communication problems by degrading the quality of the phone signal. If you are having problems
sending or receiving faxes and are using one of these devices, connect the fax accessory directly to
the phone jack on the wall to determine whether the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for
the fax accessory, the messaging service answers the call, and the fax accessory is not able to
receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging
service, the fax accessory answers all calls, and no calls are routed to the messaging service.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax
call in progress, which causes a communication error. Ensure that a call-waiting feature is not active
on the fax telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Configuration page report to
check the status.
1. From the Home screen, scroll to and touch the Administration button.
2. Open the following menus:
●
Reports
●
Configuration/Status Pages
●
Configuration page
3. Touch the Print button to print the report, or touch the View button to view the report on the
screen. The report consists of several pages.
NOTE: The product IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading,
check the Modem Status. The following table identifies the status conditions and possible solutions.
Operational / Enabled
1
The analog-fax accessory is installed and ready.
Operational / Disabled
1
The fax accessory is installed and operational, however,
HP Digital Sending utility has either disabled the product fax
feature or has enabled LAN fax. When LAN fax is enabled,
the analog-fax feature is disabled. Only one fax feature,
either LAN fax or analog fax, can be enabled at a time.
Non-Operational / Enabled/Disabled
1
A firmware failure has been identified. The firmware should
be updated.
ENWW Solve fax problems 117