Dell PowerVault 720N, Command Reference Manual, Page: 387 / 606

Troubleshooting18-15
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This section describes preliminary troubleshooting steps, then describes how to trou-
bleshoot the following problems:
‡
“Filer can’t register with the Windows NT domain.”
‡
“Incorrect password or unknown username.”
‡
“Users can’t map a drive.”
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Complete the following steps to begin to troubleshoot Windows problems:
1. Make sure that the filer is licensed for CIFS by entering the
license
command
at the filer prompt.
If the following message appears
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or if a message with protocols other than CIFS appears but CIFS is absent, you
must get a license for CIFS.
NOTE: For information about how to get a license, contact Dell technical support,
as described in “Getting Technical Assistance.”
2. If you are authenticating through a Windows NT domain, make sure that the filer
has an account in the domain.
NOTE: You can verify that the filer is registered with a domain controller by using
the
cifs testdc
command.
3. Make sure that CIFS service has been properly configured with the
cifs
setup
command.
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If you are using WINS, use the table “Using Wins” to troubleshoot the problem. If
you are not using WINS, use the table “Not Using WINS.”
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Use Table 18-1 if you are using WINS.