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Q00110 Rev A 8/06
Page 166 of 225
"Note: Copies are uncontrolled documents - For revision verification see the Master Documentation List"
19 SYSTEM TROUBLESHOOTING
19.1 Foreword
Many
z.one
malfunctions are caused by a routine problem, such as power disconnection or the
maladjustment of basic imaging or peripheral device (LCD display) controls. Before calling Tech
Support, please perform the following troubleshooting procedures on the affected component(s).
The troubleshooting information in this section is intended to assist in diagnosing potential causes of a
variety of system problems. It should be noted that as a result of the advanced level of integration in
the electronic circuitry of the
z.one
diagnostic ultrasound system, the amount service/repair that can
be performed in the field, is limited to a specific number of FRU’s (Field Replaceable Units).
19.2 Technical Support Contact Information
•
USA and Canada
ZONARE Medical Systems Inc
1061 Terra Bella Avenue
Mountain View, CA 94043-1839
Toll-free phone live-voice support: .......
877-913-9663
(5:00AM – 5:00PM, Pacific Standard Time)
Tech Support FAX line ..........................
650-230-2817
Tech Support e-mail ...............................
Corporate web site..................................
www.zonare.com
FTP site (Tech Support Window):
−
URL ............................................
ftp://12.40.200.87
−
User Name: .................................
techsupport
−
Password: ...................................
transfer6042
•
Europe and Asia
Contact your local authorized dealer first, or use the Zonare contact information.
Note
: “Toll-free”
live-voice support is not available outside the United States/Canada.
Phone live-voice support: .......................
650-316-3199
(5:00AM – 5:00PM, Pacific Standard Time)
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