ZyXEL Communications NAS540, User Manual

Page: 353 / 372

Chapter 28 Troubleshooting
Cloud Storage User’s Guide
353
• Check that enough space is available on the external disk. If there isn’t you may need to purge
older backups or delete other files on the backup USB disk or NAS.
• If you are using the Backup screen ( Section 27.3 on page 321 ):
• You can look at the Backup screen’s Last Run Result display.
• If you’re backing up to another NAS or a computer, check that it allows the NAS to write files to
it. For a synchronization backup, the target must be another NAS or another compatible
model.
• Check that the NAS is not performing another backup job. Scheduler queues backups when a
different backup is already going on at the time a backup is scheduled.
The backup does not run at the time configured.
• Check that the correct time is configured on the NAS.
• Check that the NAS is able to access the time server from which it gets the time; see
Section
16.6 on page 210 .
28.19 Google Drive
Google Drive stopped syncing.
1
Make sure the NAS is connected to the Internet. See Section 10.4 on page 107 for details about
testing network connections.
2
Check if you have exceeded the Google Drive account’s storage quota. You may need to:
• Delete unneeded files.
• Empty the Google Drive trash bin. Note, this permanently deletes everything in the bin, even if
Google moved it there without telling you (because you moved a file out of the local sync folder
for example).
• Upgrade the account’s capacity
3
Click Maintenance > Log to check the NAS’s log messages. If a log message says you have
exceeded your storage quota on the NAS:
• Delete unneeded files.
• Clean out the recycle bin (see
Section 24.4.2 on page 296 ).
• Increase the user’s quota on the volume containing the local sync folder (see Section 22.3.2 on
page 283 ).
4
Check for any logs about removal of the user account. When you remove a user’s NAS account, the
NAS also removes the link to the user’s Google account. However the NAS keeps the data in the
local sync folder. Reconfigure a user account and link it to the Google account to let the user use
Google Drive again.