ZyXEL Communications NAS540, User Manual, Page: 341 / 372

Chapter 28 Troubleshooting
Cloud Storage User’s Guide
341
• If you are trying to login directly by typing the server name into your web browser’s address
field, make sure you are using the correct server name as the web site address.
• The default server name is ‘NAS’ followed by the number of your model (‘ NAS540 ’ for
example). If you have changed the server name, use the new one.
• If the server name has been changed and you do not know the new server name, see the
troubleshooting suggestions for I forgot the server name of the NAS.
• If it still doesn’t work, try using the NAS Starter Utility.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide and Table 1 on page 15 .
• By default, the NAS gets an IP address automatically. The NAS assigns itself an IP address if no
device assigns one. If your computer is also set to get an IP address automatically, the computer
and the NAS can both assign themselves IP addresses and communicate. See
Section 10.4 on
page 107 if you need to configure the NAS with a static IP address.
• If you are connecting to the NAS by its IP address, make sure you use the correct one. If the NAS
has a wired Ethernet connection and a wireless connection through an attached USB wireless
dongle, the NAS has a different IP address for each connection. To connect through the wired
Ethernet connection, use the wired Ethernet connection’s IP address. To connect through the
wireless connection, use the wireless connection’s IP address.
• Make sure your computer’s IP address is in the same subnet as the NAS’s IP address. You can use
the NAS Starter Utility to find the NAS’s IP address. Skip this if you know that there are routers
between your computer and the NAS.
• Ping the NAS from your computer. Make sure your computer’s Ethernet adapter is installed and
functioning properly. In a (Windows) computer, click Start , ( All) Programs , Accessories and
then Command Prompt . In the Command Prompt window, type “ping” followed by the NAS’s
IP address (use the NAS Starter Utility to find the NAS’s IP address if you don’t know it) and then
press [ENTER].
• Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and later).
• Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. With Internet Explorer 6, you may also have to enable scripting of safe ActiveX controls.
See
Section 28.4.1 on page 341 .
I forgot the password.
• The default password is 1234 .
• If you have changed the password and forgotten it, you will have to reset the NAS.
28.4.1 Enabling Scripting of Safe ActiveX Controls
If pages of the web configurator do not display properly in Internet Explorer, check that scripting of
safe ActiveX controls is enabled.
1
In Internet Explorer, click Tools , Internet Options and then the Security tab.