Canon iR3245, Service Manual

Page: 406 / 746

Chapter 12
12-6
T-12-1
Error text string Error description Cause Remedy
1 SUSPEND: Communication
test not performed E-RDS is ON, but the
communication test has
not completed. E-RDS has been booted up (device reboot) while E-
RDS was ON but the communication test had not yet
been performed. Service
mode>Function>INSTALL>COM-TEST
2 Event Registration has failed. Event waiting error Processing (event processing) within the device has
failed. Turn the device OFF/ ON. If the error
occurs again even after OFF/ ON, replace
the device system software. (Upgrade)
3 URL scheme error (not https) URL scheme error The header of the URL of the registered UGW is not
in https format. Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
4 Server connection error UGW connection error Displayed in the event of a TCP/IP communication
fault. Also displayed when an attempt is made at
communication with the device IP address not set. Check the network connection, as per the
initial procedures.
5 URL server specified is illegal UGW server
specification URL error A URL different to that specified by the UGW has
been set. Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
6 Proxy connection error Proxy connection error Cannot connect to proxy server. Check proxy server address and re-enter if
necessary.
7 Proxy authentication error Proxy authentication
error Proxy authentication error failed. Check the user name and password
required in order to login to the proxy, and
re-enter if necessary.
8 Server certificate error Server certificate error -No route certificate installed in device.
-Certificate other than that initially registered in the
user's operating environment is being used, but has
not been registered with the device. Install latest device system software.
(Upgrade)
9 Server certificate expired Server certificate expired -The route certificate registered with the device has
expired.
-Certificate other than that initially registered in the
user's operating environment is being used, but has
not been registered with the device.
-The device time and date is outside of the certificated
period.
Check that the device time and date are
correctly set. If the device time and date
are correct, upgrade to the latest system
software.
10 Unknown error Unknown error Some other kind of communication error has
occurred. Try again after a period of time. If the same
error occurs again, check the UGW status
with the UGW administrator.
11 SOAP Fault SOAP communication
error SOAP communication error has occurred. Check that the value of Service mode>
Function >Install> RGW-PORT is 433.
12 Server response error (NULL) UGW response
error(https
communication error) Displayed when communication with UGW has been
successful, but an error of some sort has prevented
UGW from responding. When (Null) is displayed at
the end of the message, this indicates that there has
been an error in the HTTPS communication method. Try again after a period of time. If the same
error occurs again, check the UGW status
with the UGW administrator.
13 Server response
error(Hexadecimal) UGW response
error(UGW error) Displayed when communication with UGW has been
successful, but an error of some sort has prevented
UGW from responding.(Hexadecimal) displayed at
the end of the message is an error code returned by
UGW. In the case of this kind of error only, [Server
detailed error] is displayed at the end of the error
information. Try again after a period of time.
14 Device internal error Device internal error An internal error, such as memory unavailable, etc.,
has occurred during a device internal error phase. Switch the device OFF/ ON. Or, replace
the device system software. (Upgrade)
15 Server schedule is invalid Schedule transmission
settings are in correct. During the communication test, there has been some
kind of error in the schedule values passed from
UGW. When the error occurs, report the details to
the support department. Then, after the
UGW side has responded, try the
communication test again.
16 Server response time out UGW response time out Due to network congestion, etc., the response from
UGW does not come within the specified time.
(HTTPS level time out) If this error occurs when the
communication test is being run, wait some
time and run the test again.
17 Service not found Service not found
(incorrect path) There is a mistake in the UGW URL, and UGW
cannot be accessed. Check that the value of Service mode >
Function > Install > RGW-ADR is https://
a01.ugwdevice.net/ugw/agentif010.
18 E-RDS switch is set OFF E-RDS is invalid. A communication test has been attempted with the E-
RDS operation switch still OFF. Set Service mode> Function >Install>E-
RDS to 1, and then run Service mode>
Function>Install> COM-TEST.
19 Server schedule does not exist There is no schedule for
the connected device. Blank schedule data have been received from UGW. Check the device settings status with the
UGW administrator.
20 Network is not ready, try later Network not ready Communication attempted without confirming
network connection, just after booting up a device in
which the network preparations are not ready.
(Network connection not established within 60
seconds of device boot up.) Check the network connection, as per the
troubleshooting initial procedures. Run
Service mode>Function> Install<COM-
TEST about 60 seconds after turn on the
device.
21 URL error URL settings error Non-URL text string entered in URL field. Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
22 Proxy address resolution error Proxy address resolution
error Cannot connect to proxy server. Check that the proxy server name is
correct. If the proxy server name is correct,
check the DNS connection, as per the
troubleshooting initial procedures.