BEST ACCESS SYSTEMS B.A.S.I.S. V, Service Manual

Page: 237 / 290

Troubleshooting
B.A.S.I.S. V Service Manual 12–11
When communicating
between a PC or PDA, or
PDA and lock or exit
hardware trim you see a
message that
communications has failed. a. Communications cable(s) is
(are) not connected properly.
a. Check all cable connections.
b. The primary wire harness is
damaged or disconnected.
b. Check the primary wire harness. If it’s
damaged, replace the wire harness.
For standard locks, see
page 9–10 . For exit
hardware trim, see page 10–10 .
c. Communications cable or port
is faulty or damaged.
c. Try communicating with another device or
PC. If communications works, the
communication cable and serial cables are
not the problem. If communications does
not work, replace the cable(s).