Parameter name
Default value
Description
BS_CC_SUPERVISORS
Null
Specifies the list of supervisors to
whom the call center agents can
call. You can enter comma
separated string values of
supervisors.
For example : 6551=Supervisor1,
sales:6552=Supervisor2,
helpdesk:6553=Supervisor3;
6554=Supervisor4
Here, 6551 is available for all call
centers, 6552 is specific for sales
and 6553 and 6554 are specific
for helpdesk
Use this parameter only if XSI is
disabled (XSI_URL is empty).
Note:
This parameter is available
in:
• Avaya J159 IP Phone
• Avaya J169/J179 IP Phone
ESCALATE_FAC
Null
Specifies the Feature Access
Code to invoke Escalation
feature.
Note:
This parameter is available
in:
• Avaya J159 IP Phone
• Avaya J169/J179 IP Phone
Call Park
The Call Park feature is used to put an active call on hold at a parking extension and to retrieve
the same parked call from another phone in the organization.
The phone supports two types of call parking:
• Park call: A user can park a call to a specific extension. When a call is parked, the extension
where the call is parked displays a visual and audio alert.
• Group Call Park: A defined Call Park group member can park a call to any group member's
extension, which can be picked up by other members of the group.
To configure Call Park feature by using the Broadworks web portal, see the Broadworks
configuration guide.
Feature configuration
April 2020
Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment
213