Altigen AltiContact Manager Version 5.0, Administration Manual

Page: 535 / 542

Index
AltiContact Manager Administration Manual I-13
Inde
x
RNA Agent Auto Logout 15-23
RNA Agent Not Ready 15-23
RNA handling
for workgroups 15-25
route access 5-10
route access, number plan 5-9
route definition 10-1
router 9-10
routing
caller ID 12-6
DNIS 12-3
RTM External Logger 1-23
RTP & RTCP 6-10
RTP configuration 7-15
RTP/RTCP
definition 6-10
run ACM Administrator 3-45
S
safety 3-xvi
electricity 3-xviii
scheduled agent auto logout 1-24
scheduling backup 21-3
SDK 1-31
send notification 13-26
,
14-16
,
15-19
server
Exchange 8-5
Exchange integration 1-21
file G-4
server IP address 9-4
service level 4-8
service level threshold 15-4
service parameters 6-13
service provider
Internet 23-4
services
NT 3-2
SMTP/POP3 8-4
Services menu 4-3
services menu
system data management 21-1
sessions
licenses 3-27
setting huntgroup hours 14-11
setting up 13-18
business hours 5-10
email 23-4
groups 13-16
huntgroup mail
management 14-11
huntgroup membership 14-5
huntgroups 14-3
LAN email 23-4
server side 23-4
system numbering plan 5-4
trunk attributes 7-3
setting up extensions 13-3
setting VoIP codecs 9-5
SF (Superframe Format) 6-23
Shutdown Switching 3-18
shutting down AltiServ 3-46
signaling protocol
T1 7-17
silence detection 1-27
silence suppression 1-27
,
7-15
single call handling 14-22 , 15-25
single call waiting 13-33
single data message format
(SDMF) 7-9
,
13-12
single/multiple call handling for
workgroups 1-15
skill definition 1-15
skill setting
workgroups 15-12
skill-based routing 15-25
slot 4-7
SMTP 8-4 , 23-2
SMTP service 8-4
SMTP/POP3 3-1
software license
activation 3-5
registration 3-5
Span Types 6-28
specifications
functional 2-5
Quantum board 2-5
Triton Analog Extension
board 2-6
Triton Resource board 2-8
TritonT1/PRI board 2-8