Altigen AltiContact Manager Version 5.0, Administration Manual

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13-2 AltiContact Manager Administration Manual
Two Configuration Windows in One
Certain configuration functions apply only to physical extensions—for
example, configuring the physical line. And some functions, or the lack of
function, apply only to virtual extensions—for example, call waiting
options do not apply to virtual extensions.
Generally, you work on agent configuration by selecting an extension in the
General window, then clicking another tab to work on the settings in
another other window. The features and functions available in the Agent
Configuration windows vary depending on the type of extension selected.
When you select an extension in the General window—the first window
you see when you first launch Agent Configuration—and work on it under
other tabs, the extension number appears in the window title bar.
The entire group of extensions is shown as a Agent/Supervisor/Extension
side window list on the left side of the configuration window.
You can print the data in any of the windows by clicking the Print button.
Apply To Button
The agent configuration windows often allow you to apply changes to a
particular extension or to select many extensions to which to apply the
changes.
Clicking the Apply To button pops up a list of all extensions to which the
change can apply. All extensions are selected by default. You then de-
select the ones you don’t want, or de-select all and then select the ones you
want. Note that you cannot use the mouse to drag over and select multiple
items; you must use the Shift and Ctrl keys.
The Apply To button is disabled unless there is a change that can be
applied to multiple extensions, and when you use it to apply changes to
multiple extensions, it works on only those changed attributes that can be
applied. For example, if you use Apply To on the General window after
you changed the person’s name, you do not re-assign the same name to
others, because the name is not an attribute that uses Apply to.
Accessing Extension Configuration
To access Agent Configuration, either select Agent Configuration… from
the CallCenter Management menu, or click the Agent Configuration
icon on the Quick Access Toolbar.