Altigen AltiContact Manager Version 5.0, Administration Manual

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Huntgroup Configuration
AltiContact Manager Administration Manual 14-17
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• Seconds after Answered—the delay (from 5 to 30 seconds) after a
call is answered before the system sends the return phone number.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be
notified of new messages:
• Non-Business Hours—notification only during non-business hours.
Business hours are set in the System Configuration Business Hours
window (“Setting Business Hours” on page 5-10).
• From/To—notification during a specified time of day. Select the
hours in the From and To time scroll boxes
• Any Time—notification at all times (every day)
Enabling Message Notification
After configuring your message notification settings, to enable message
notification, check the “Allow Calls to be Transferred/Conferenced/
Forwarded to an Outside Number” field in the Restrictions page of
Agent Extension Configuration.
Setting Call Handling Options
Call Handling options include handling busy calls, forwarding, handling
no-answers, call distribution, and other options.
You can use Apply to to apply call handling settings to one, some, or all
huntgroups. See “Apply to Button” on page 14-2 for more information on
using Apply to.
To work with huntgroup call handling options, select the huntgroup
number from the list in the Huntgroup Configuration General window, then
click the Call Handling tab to open the Call Handling window.