Altigen AltiContact Manager Version 5.0, Administration Manual

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AltiContact Manager Administration Manual G-9
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Q
Quantum - an ISA standard computer telephony board of AltiGen’s AltiServ
product line. It is an all-in-one platform designed with open software standards to
facilitate use of enhanced applications.
queue - a collection of calls waiting to be served. Queued calls in AltiWare are
handled on a first-in, first-out basis.
R
RAM - Random Access Memory. The primary memory in a computer that can be
written over with new information. The contents of RAM memory are lost when the
electrical power to the PC is switched off.
RAS - Remote Access Service.
retry - to resend data a prescribed number of times or until the data is finally
delivered.
RJ-11 - The “common” telephone jack. Usually wired with four wires, the red and
green signify the tip and ring circuits.
RJ-45 - The “common” telephone jack. Usually wired with eight wires, the red and
green signify the tip and ring circuits.
ROM - Read Only Memory.
root directory - in an IBM or compatible PC, the directory that is created when the
user formats a diskette that may contain subdirectories. Synonymous with system
directory.
S
SDMF - Single Data Message Format.
server - a process with one or more threads that accepts requests from client
processes. It implements a set of services that it makes available to clients running
either on the same computer or possibly on various computers in a distributed
network.
slot - a numbered division of a computer in which a printed circuit card is located.
SMTP - Simple Mail Transfer Protocol. Protocol for sending Internet email.
station - any location wired to accept a telephone, sometimes referred to as an
extension. Also another name for a place where a call can be answered. It may be a
telephone, an Attendant console, a PC, or any other device.
subscriber - a user or connection. The line from a telephone to a switch.