Altigen AltiContact Manager Version 5.0, Administration Manual

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Agent Configuration
AltiContact Manager Administration Manual 13-21
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Figure 7. Mail Management window, Agent Extension Configuration
Note: You can use Apply to to apply mailbox settings to one, some, or
all extensions. See “Apply To Button” on page 13-2 for more
information on using Apply to.
Setting an Information-Only Mailbox
You can select the Information Only Mailbox check box to set virtual or
physical extension mailboxes to Information Only, then click Apply to to
set one or more extension mailboxes.
An Information Only mailbox allows callers to listen to customized
recorded announcements but does not provide taking messages from the
caller. To repeat the message, callers are instructed to press the # key.
You cannot set a group number mailbox to Information Only.
Disabling a Mailbox
When you disable a mailbox, the normal greeting is played but callers
cannot leave messages.