Altigen AltiContact Manager Version 5.0, Administration Manual

Page: 503 / 542

Product Repair Services & Technical Support
AltiContact Manager Administration Manual B-3
B.
Pr
oduc
t
R
e
p
air
&
T
ec
h
nic
a
l
S
u
pp
or
t
For products found to be in a non-repairable condition, at AltiGen’s sole discretion, the sender
will be notified for further directions and disposition. If there is no response and or, no
directions are provided to AltiGen within 5 days, the credit card will be charged 100% of the
product’s then current list price, if applicable.
For Depot Repairs, the product(s) will be returned to the sender.
Products Returned After Warranty Expiration
Products returned after the Warranty Period will be repaired or replaced, at AltiGen discretion,
under the, then current, price schedule. Out of warranty repairs are warranted for 90 days from
date of return shipment to the customer. For products found to be in a non-repairable
condition, at AltiGen sole discretion, the sender will be notified for further directions and
disposition. If there is no response and or, no directions are provided to AltiGen within 5 days,
the credit card will be charged 100% of the product(s) then current list price, if applicable.
For Depot Repairs, the product(s) will be returned to the sender.
Repair Service Offerings
Standard Warranty (Depot Repair)
AltiGen will use its best efforts to repair and return AltiGen manufactured products within
thirty (30) working days of receipt. Standard Repair price for out of Warranty products, shall
be in accordance with the then current price list and/or schedule.
AltiGen will apply a No Trouble Found (NTF) service charge of $300.00 if the returned
product(s), after being tested by Manufacturing and Quality Assurance (QA) evaluation, was
found trouble free.
There is no charge for covered In-Warranty product repair services.
Advance Replacement
All Advance Replacement RMAs MUST be secured with a company or personal credit card.
Advance Replacements are not available or provided for the Alti-IP 600 phone sets.
AltiGen will, at the caller’s request, provide an Advance Replacement product for, In or Out
of Warranty inoperable units, excluding the Alti-IP 600 phone. Upon receiving the Advance
Replacement product, the caller will return the defective product to AltiGen via the RMA
number provided for the return.
DOA (Dead on Arrival) Provisions
AltiGen will replace products under Warranty that fail at the initial power up or within the first
24 hours of service (DOA) with a new product on an expedited basis, at no charge, including
shipping and freight charges.
AltiGen will apply a No Trouble Found (NTF) service charge of $300.00 if the returned
product(s), after being tested by Manufacturing and Quality Assurance (QA) evaluation, was
found trouble free.