Altigen AltiContact Manager Version 5.0, Administration Manual

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AltiContact Manager Administration Manual 10-1
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Out Call Routing Configuration
Out Call Routing Configuration allows you to define default routes for
outgoing calls as well as special routing for specific prefixes.
A route definition consists essentially of a name and a group of trunks,
listed in the order accessed for outgoing calls. You can assign different
routing configurations—lists of route definitions—to local, national,
international, and 911 outgoing calls. Access to the call routing trunks is set
up through the System Configuration Numbering Plan, discussed in
“Setting a System Number Plan” on page 5-4.
If you intend to use Out Call Routing for 911 calls, see the note, “About
Call Routing and 911 Calls” on page 10-5.
Further, you can use the Out Call Routing Configuration window to create
and assign exceptions to the normal routes for particular dialing patterns.
That is, you can assign or restrict routing to specified dialing patterns.
About Restricting Outgoing Calls
Before using Out Call Routing to restrict outgoing calls, note that there are
three AltiContact Manager functions dealing with restricting outgoing
calls.
• The Dialing Pattern function, discussed in this section in “Setting
Dialing Pattern Routing” on page 10-6, is used to set up blocks with
specific exceptions. It also provides the ability to easily turn
restrictions on or off.
• The Call Restriction function of System Configuration, described in
“Defining System Call Restrictions” on page 5-16, provides for setting
up global blocks to outgoing calls and global parameters, such as toll
call prefixes, used for other restrictions.
• Outcall restriction by extension is discussed in “Configuring Calling
Restrictions” on page 13-27.
The global restrictions established in the Call Restriction window take
precedence over Dialing Pattern settings. You can’t set allow calling a
number in the Dialing Pattern window if it is blocked in the Call Restriction
window of System Configuration.