Altigen AltiContact Manager Version 5.0, Administration Manual

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Tools and Applications
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— voice recording setting
— queue time threshold
— queue overflow settings
— queue announcement
— agent announcement
— queue quit forward (returns to default value - to voice mail)
— call distribution (if previously configured to Ring First Available
Member, Ring Next Member or Ring All, the setting is not changed.
If configured to any other settings, the setting is configured to Ring
First Available Member.)
To convert, select the workgroup (indicated in the Type field) and click
the Convert Group button or double-click the workgroup.
• Convert Huntgroup to Workgroup - a huntgroup cannot be
converted if it contains at least one non-agent. You must first change
the extension from non-agent to agent (by selecting the Agent check
box) before converting.
To convert, select the huntgroup (indicated in the Type field) and click
the Convert Group button or double-click the huntgroup.
Configuration Reader
Configuration Reader is a tool that creates a subdirectory in
\altiserv\EXE\AltiWareHtml\ of html files showing details of your
AltiContact Manager configuration. Another file, altigen_ rc.dat,
summarizes all this information and can be sent to your dealer or to AltiGen
Tech Support if you have problems.
To use Configuration Reader:
1. Launch Configuration Reader from AltiWare>AltiWare Tools on the
Windows Start button.
A DOS window opens, indicating the progress of Configuration
Reader.
2. When the status window is complete, you can press Y to view the html
files showing your configuration.
Columns across the top of the opening page let you view statistics on
different components of your configuration.