Altigen AltiContact Manager Version 5.0, Administration Manual

Page: 300 / 542

DNIS Routing
12-4 AltiContact Manager Administration Manual
Note:
DNIS supports only incoming T1, PRI, and analog DID trunks, and
in the case of T1 and PRI, DNIS works with incoming trunks that
are not set up as tie trunks.
In order to locate an entry in the DNIS table for an incoming call, a full
match is required. If there is no match in the DNIS routing table set up in
this window, the system tries to match the number based on the DID
number entered in the General page of Extension Configuration (see
“Setting up Extensions” on page 13-3). If there is still no match, the system
routes the call according to the In Call Routing page defined in Trunk
Configuration.
To access DNIS routing, select CallCenter Configuration... on the
Management menu, then click the DNIS Routing tab.
Figure 2. DNIS Routing window, CallCenter Configuration
Adding and Deleting DNIS Route Entries
To add entries to the DNIS routing table, click the Add button. In the dialog
box that appears, type in a DNIS Number and a descriptive DNIS Name,
then click OK.
The number and name entries have the following requirements: