Altigen AltiContact Manager Version 5.0, Administration Manual

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Key AltiContact Manager Characteristics
1-18 AltiContact Manager Administration Manual
• Direct Station Transfer - allows the IVR to handle all incoming calls
instead of being answered by an operator. Callers can dial an extension
number to reach a specific station or use the name directory to find an
extension number.
• Failover Routing - allows the IVR to provide a new menu path as a
failover action if the Collect Digits action fails.
• Multiple IVR Support - allows up to 255 editable IVR attendants.
• Name Directory Service - allows callers to hear a list of employees
and their extension numbers.
• Nine-level Programmable Menus - allows multiple levels of
recorded menu options for specific routing of calls.
• Programmable Time-Out Handling - allows the administrator to
select the action the system should take if there is no digit detected by
the caller within specified seconds.
• Schedule-Based Call Processing - routes calls differently for
different times of the day.
• Web-based Call Processing - allows the IVR to accept calls placed
over the World Wide Web.
AltiGen Voice Mail Features
The AltiGen Voice Mail System is a sophisticated message management
system that provides the calling and the called parties with enhanced
communication features. It allows greater accessibility, faster reply time
between parties, and reduces the frustration of telephone tag.
The AltiGen Voice Mail System is described in the AltiServ User Guide. A
summary of voice messaging features include the following:
• AltiGen Voice Mail Access from Voice Mail Greeting - users can
log into the AltiGen Voice Mail System by pressing * during the voice
mail greeting of any extension.
• AltiGen Voice Mail Quick Features - allows direct access to a
specific AltiGen Voice Mail menu without having to login to AltiGen
Voice Mail System.