Altigen AltiContact Manager Version 5.0, Administration Manual

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AltiContact Manager Administration Manual 14-1
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Huntgroup Configuration
What is a Huntgroup?
The primary use of a huntgroup is similar to that of workgroups — when
the huntgroup extension is dialed, the system hunts for an available
member extension to which to route the call. You can use huntgroups for
various purposes, for example, in selecting a huntgroup as a System
Operator.
Huntgroups vs. Workgroups
As of Release 4.6 and higher, huntgroups differ from workgroups in that
they do not require special licensing (whereas workgroups require Agent
Seat Licenses). Also, both agents and non-agents, can be assigned to
huntgroups (whereas workgroups require licensed agents).
AltiContact Manager allows up to 64 huntgroups to be configured. Each
huntgroup can have up to 128 members or extensions, and an extension can
be members of multiple huntgroups.
There are three sets of Agent Configuration steps to set up huntgroups:
• The first step is creating a huntgroup pilot number, a type of logical
extension, as described in “Setting Up Huntgroups” on page 14-3.
• Once the huntgroup pilot number is created, you can use the
Huntgroup Configuration windows to set up parameters for the
huntgroup.
• Once the huntgroup pilot number is created, you can use the General
window of Huntgroup Configuration to assign physical extensions as
members of the huntgroup.
The Huntgroup Configuration functions provide for configuring
huntgroups in AltiContact Manager.
Note:
A feature of huntgroup membership is that all members are set to
the “Keep Login Status” state at system startup or reboot. To
change this setting, refer to “Automatic Log In/Out” on page 14-
10.