Altigen AltiContact Manager Version 5.0, Administration Manual

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Agent Configuration
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Changing the Location
When you create a physical extension, you assign it a location or you accept
an automatically assigned location. If you have available extensions, you
can change the location in the General window.
To change the location, select the extension number in the list of
extensions, then click the Previous or Next buttons to change the slot and
channel settings until the location you want is displayed. Like other
changes, this change isn’t finalized until you click Apply.
Setting an IP Extension
The IP Extension option allows an H.323 compliant terminal device (IP
phone) to connect to AltiContact Manager. IP extensions have the same
features as analog stations. For system requirements and limitations on
setting up IP extensions, see Chapter 16, Setting Up IP Extensions.
To use the IP Extension option, check the Enable IP Extension, then set
the IP addressing by choosing either Dynamic or Static IP Addressing. If
you choose Static addressing, you need to type in a Logon IP Address.
The type of addressing you use affects users:
• Using dynamic IP addressing, the IP extension can log in from any
IP address. However, the IP extensions must always log in via the IVR
and log into voice mail to activate the IP extension. Users who travel
may well prefer dynamic addressing.
Note:
AltiGen IP Phone extension users should not activate their IP
Phone by logging into voicemail — instead, #27 should be
used to log in.
• Using static IP addressing, the extension user logs in from the station
having the IP address. An advantage for virtual extensions is that the
user doesn’t have to log in at all; when the user connects to the system,
the extension is immediately recognized as an IP extension. When
physical extensions connect, on the other hand, the system prompts the
user to log in. Static addressing is more convenient for users and may
be preferred by users who work primarily at a specific location.