Altigen AltiContact Manager Version 5.0, Administration Manual

Page: 327 / 542

Agent Configuration
AltiContact Manager Administration Manual 13-17
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Adding or Removing Huntgroup Assignments
To assign huntgroups to the selected physical or virtual extension:
1. In the Agent Extension view of the Group window, click the huntgroup
pilot number(s) in the Not Member list.
2. Click the Add button to move them to the Member list.
Note:
If the huntgroup pilot extension is configured to Ring All
Available Members, the maximum number of members is 20.
See “Setting Call Handling Options” on page 14-17 for details.
To remove huntgroups assigned to a physical or virtual extension:
1. Click the huntgroup pilot number(s) in the Member list.
2. Click the Remove button to move them to the Not Member list.
Setting Wrapup Time
In the Extension view, you can set the Wrapup Time for the selected
physical agent extension. This option doesn’t appear for a virtual extension
or a non-agent extension. Wrapup time is a system delay before routing the
next call to the extension, and it gives the agent time to finish up with notes,
prepare for the next call, log out of the huntgroup, or hit the “Wait” button
in AltiView after putting a call on hold and going back onhook. You can
set a wrapup time of up to 29 minutes, 59 seconds.
To set the extension wrapup time:
1. Check the Allow Wrap Up Time box.
2. Using the drop-down lists, select the minutes and seconds for the
delay. Be sure to set at least enough time (e.g. 5 seconds) to allow an
agent to hit the “Wait” button in AltiView after putting the caller on
hold and going onhook.
Setting Inter Call Delay
Like Wrapup time, Inter Call Delay can create time before the next call
comes in. It can be set for any extension.
If the system is delaying the next call to a user extension based on the
Wrapup Time setting, the Inter Call Delay setting is ignored.
However, if Wrapup Time does not apply—for example, if it is de-
selected—then Inter Call Delay acts as follows: