Setting the Mailbox Options
13-20
AltiContact Manager Administration Manual
Editing Speed Dial Entries
To add or edit an entry:
1.
Double-click the Station Speed ID number you want to work with, or
select the number and click Edit. Or click Add to add an entry. A
dialog box appears:
2.
Select the ID number using the drop-down arrow, type in a name for
the Speed Dial entry, then the full number as you would dial it, with a
maximum of 20 digits per entry. For example, the phone number
914085551212 comprises of 9 (trunk access code), 1 (long distance
prefix), followed by 408 (area code), and finally the seven digit
telephone number.
Valid digits include 0 through 9, #, *, and (,) comma. The comma
represents a one (1) second pause.
Note:
You can use Apply to to apply speed dialing numbers to one,
some, or all physical extensions.
Setting the Mailbox Options
The Mail Management settings define how voice messages are handled
for an extension: whether the mailbox is information only or is full-
featured, how messages are announced and processed, and how much
capacity is allotted to message storage.
To work with mailbox settings, select the extension number you want to
work with from the Agent/Supervisor/Extension side window list, then
click the Mail Management tab to open the Mail Management window.
Summary of Contents for AltiContact Manager Version 5.0
Page 1: ...AltiContact Manager Version 5 0 Administration Manual Revised 12 2004 4413 0001 5 0 ...
Page 14: ...xii AltiContact Manager Administration Manual ...
Page 38: ...xxxii AltiContact Manager Administration Manual ...
Page 138: ...Software Installation Troubleshooting 3 50 AltiContact Manager Administration Manual ...
Page 150: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual ...
Page 182: ...Activity 5 32 AltiContact Manager Administration Manual ...
Page 310: ...Call Recording 12 14 AltiContact Manager Administration Manual ...
Page 374: ...Setting Queue Management Options 14 24 AltiContact Manager Administration Manual ...
Page 412: ...Queue Management 15 38 AltiContact Manager Administration Manual ...
Page 426: ...18 4 AltiContact Manager Administration Manual ...
Page 430: ...Application Extension Setup 20 4 AltiContact Manager Administration Manual ...
Page 476: ...23 38 AltiContact Manager Administration Manual ...
Page 480: ...Changing TAPI Configuration Parameters 24 4 AltiContact Manager Administration Manual ...
Page 510: ...RMA Form B 10 AltiContact Manager Administration Manual ...
Page 522: ...G 12 AltiContact Manager Administration Manual ...
Page 540: ...Index I 18 AltiContact Manager Administration Manual ...