Altigen AltiContact Manager Version 5.0, Administration Manual

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Setting Answering Options
13-32 AltiContact Manager Administration Manual
• To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window, as
discussed in “Setting Other Call Restrictions” on page 13-29. Also, see
“Outcall to Cellular or PCS Phone Numbers” on page 13-26.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
• To an App Ext—when used in conjunction with a third party
notification application, the App Ext feature enables an extension to
connect to an application that can receive the notification event; use
the drop-down list to choose the log on extension to which the third
party application is connected. Contact your local AltiGen dealer for
more information on using this feature.
• To Line Park—if configured, select a Line Park group (configured in
“Line Park Configuration” on page 18-1) from the drop-down list.
Note:
Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager and
will not know to enter a return phone number unless instructed.
Do Not Disturb
• Allow Do Not Disturb Feature - this feature must be selected to allow
the extension user to use #33 (Do Not Disturb); if this checkbox is
unchecked, the DND setting is changed to disabled automatically.
• Enable Do Not Disturb - select this option to send all calls for the
selected extension(s) to the extension’s voice mail. This feature is also
accessible by the user at the user’s station by dialing #33. Note that this
overrides any One Number Access settings for the extension.
Handling Busy Calls
You have several options for handling calls while the extension is busy, and
again, the options vary depending on the extension type. If you do not
enable busy call handling, the caller simply hears a busy signal.
To enable the options, select the Enable Busy Call Handling check box,
then select from the following options: