Altigen AltiContact Manager Version 5.0, Administration Manual

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Workgroup Configuration
AltiContact Manager Administration Manual 15-21
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Handling Busy Calls
You have several options for handling calls while the workgroup extension.
If you do not enable busy call handling, the caller simply hears a busy
signal.
To enable the options, select the Enable Busy Call Handling check box,
then select from the following forwarding options:
• Group Queue—for workgroup numbers and extensions with Multiple
Call Waiting, discussed in the next subsection.
• Group Voice Mail
• IVR—use the drop-down list to select an IVR to which to route the
call. IVR settings are established in IVR… in the Call Center
Management menu.
• Extension—select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 15-22.
• Line Park—if configured, select a Line Park group (configured in
“Line Park Configuration” on page 18-1) from the drop-down list.
Forwarding All Calls
Call Forwarding is available for workgroups.
This is the Call Forwarding feature that is also accessible by the workgroup
extension user by dialing #36.
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed
is a transferred call. For example, extension 100 receives a transferred call
and forwards this call to extension 101; extension 101 is set to forward all
calls to extension 102; extension 102 receives the call but CANNOT
forward this call to another extension.