Altigen AltiContact Manager Version 5.0, Administration Manual

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xxx AltiContact Manager Administration Manual
Chapter 12, CallCenter Configuration, describes configuration for call
centers.
Chapter 13, Agent Configuration, describes configuration for agent
extensions.
Chapter 14, Huntgroup Configuration, describes configuration for
huntgroup functions and features.
Chapter 15, Workgroup Configuration, describes configuration for
workgroups.
Chapter 16, Setting Up IP Extensions, outlines procedures for setting up
IP extensions using AltiGen-certified clients.
Chapter 17, Alti-IP 600 Phone Configuration, describes configuration
steps for the Alti-IP 600 phone.
Chapter 18, Line Park Configuration, describes configuration steps for
line park.
Chapter 19, Paging Group Configuration, describes configuration steps
for paging groups.
Chapter 20, Application Extension Configuration, describes
configuration for application extensions.
Chapter 21, System Data Management, describes backup and restore
procedures.
Chapter 22, System Report Management, describes system management
reports on summary, traffic, system log and call detail summary.
Chapter 23, Data and Internet Integration, describes setting up email,
AltiReach, Exchange integration.
Chapter 24, Using TAPI, describes how to configure AltiGen’s TAPI
gateway to use off-the-shelf applications for calling contacts.
Chapter 25, Tools and Applications, gives a brief overview and general
instructions for using AltiContact Manager tools and applications.
Appendix A, E1-R2 and T1/E1 ISDN PRI Installations, describes
configuration for E1-R2 CAS and T1/E1 ISDN PRI installations.
Appendix B, Product Repair Services & Technical Support, describes
technical support, customer service, repair and replacement policies
and forms.
Glossary, Index, and Readers’ Comment Form