Altigen AltiContact Manager Version 5.0, Administration Manual

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23-26 AltiContact Manager Administration Manual
3. Click Show Profiles. For the test mailbox there should be profiles
named such as AltiExch<ServerName><FirstName><LastName>
(e.g. AltiExchMAILSERVERAmyLee).
If you don’t see any such profile, make sure that \altiserv\exe folder
does not contain the files mapi32.dll or gapi32.dll. If these files exist,
delete them, then stop and start the Exchange Integration Service.
To delete old profiles:
If an error occurred while AltiContact Manager was creating mail profiles,
the damaged profiles would remain there until removed manually. After the
re-configuration, the new profiles can't be created since the old ones still
exist.
You can remedy this as follows:
1. Logon as AltiGen Service Account
2. Shutdown Altigen Exchange Integration Service from Control Panel \
Services, then open the Control Panel\Mail (or Mail and Fax) and
click Show Profiles. Remove all the profiles such as
AltiExch<ServerName><FirstName><LastName> (e.g.
AltiExchMAILSERVERAmyLee).
3. Delete all the files under \Altiserv\db\SynchStorage* (e.g.
SynchStorageExt100).
4. Start the AltiGen Exchange Integration Service from Control Panel
\ Services.
If this doesn’t work, contact AltiGen Technical Support.
Notes
• Email client confirmed to work on the AltiContact Manager system is
Outlook 2000 (using Corporate or Workgroup mode). Note that this
is the client installed on AltiWare host. The client running on the end
user computer is irrelevant.
• Prevent attempts by the Exchange Administrator to use the existing
service account for the AltiGen Exchange Integration Service. Using
the AltiGen service account will provide you an audit trail that is
invaluable while troubleshooting.
• Depending on the number of voice mails you have on the AltiGen
server, the initial mailbox synchronization may take a long time.