Altigen AltiContact Manager Version 5.0, Administration Manual

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AltiContact Manager Administration Manual 24-1
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Using TAPI
If your office has an off-the-shelf application for calling contacts without
manually dialing the telephone's keypad that supports the Telephony
Application Programming Interface (TAPI), you can install AltiGen’s
TAPI gateway to use this functionality through your AltiContact Manager
installation. An example of such an application would be Microsoft
Outlook.
AltiContact Manager implements its service provider based on TAPI 2.1,
so applications written to TAPI 3.0 can make full use of all the telephony
functions implemented by AltiContact Manager.
AltiGen's TAPI implementation has two components:
• TAPI Proxy Server - installed on the AltiContact Manager server
system.
• TAPI Service Provider - installed on each client system.
Note: Only outbound dialing functions are supported in the TAPI
gateway. Users can make outbound calls from their extensions, but
call control functions such as transfer, hold, and park, are not
supported.
Also, users cannot make calls through TAPI with an IP phone as the
source phone.
System Requirements
Server
• Windows NT Server 4.0 with Service Pack 6a or Windows 2000
Server
Note: For Windows 2000 Server, the TAPI client must be installed on
a separate PC. Otherwise, it won’t be able to detect your
devices.
• Network connection with TCP/IP enabled
Client
• Windows 98, Windows NT 4.0 with Service Pack 6a or Windows 2000