Altigen AltiContact Manager Version 5.0, Administration Manual

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Data and Internet Integration
AltiContact Manager Administration Manual 23-13
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• In the Log On As group, select This Account and set
<DomainName>\AltiGen_<ServerName> as the account. In this
example, it is ALTICHINA\AltiGen_telesystem.
If this is not the case, you need to re-install AltiContact Manager
while logged in as a domain administrator with local administrator
privileges.
• Repeat the previous step, but this time, check the Log On As
account for AltiGen Exchange Integration Service COM Server.
Exchange Server Prerequisites
• Exchange Server 5.5 with Service Pack 3 and Exchange Server 2003
• Successful ping to the AltiContact Manager and vice versa
• Exchange Server Services must be started
To check the NT version:
Click the Start button, select Run, and type winver in the Run dialog
box.
To check the Exchange Server version:
Click About in the Exchange Administrator.
To ping the Exchange Server from AltiWare and vice versa:
From the AltiContact Manager system, open a MS-DOS window, and
type
ping <exchange server name>
, then press enter.
For example, type
ping mailserver
. You should see
Reply
from...
as the response. If you see
Request timed out
, there is
something wrong with your network settings or connectivity.
Similarly, ping the AltiContact Manager system from the Exchange
server. For example, from the command prompt in Exchange Server,
type
ping telesystem
, then press enter. You should get proper
reply.